Get an inside look at trending topics written by industry leaders and professionals, who provide their unique perspectives and actionable insights so you can stay current and knowledgeable.
For nearly three decades, Nikki has helped shape the human resources strategy and culture at The Service Companies. From handling core HR functions to driving engagement, training, and inclusion initiatives, she has witnessed the field’s remarkable evolution. In this interview, Nikki shares her proudest accomplishments, the biggest lessons learned, and insights for aspiring HR professionals….
As the warmer months approach, our luxury hotel properties eagerly await an influx of travelers from near and far. Spring and summer mark the peak tourism season, offering guests opportunities to embark on new adventures and create lasting memories. At The Service Companies, we take immense pride in preparing our properties to provide exceptional hospitality…
Airplane travel is a convenient and affordable way to get from destination to destination, whether for business or pleasure. We asked our TSC well-traveled team members who are well-versed in travel to give their best advice for an efficient travel experience. Whether you fly once a year, or multiple times a week, these travel tips…
You may have heard the adage “Expect What You Inspect” at some point during your hospitality career. An inspection program will provide more detailed feedback to all parties involved with a common goal to continuously improve the service provided to the customer. Whether it is inspecting a casino floor, guest rooms, hotel public areas or…
Carpet Care and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and…
At The Service Companies, we partner with many brands to elevate hotel housekeeping management at our client’s properties. While service cultures and standards differ across them, all of our clients share a similar desire to wow, delight, and add value through personalized touches that create unforgettable guest experiences. Our housekeeping leaders prioritize customer service training…
This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations. The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life…