Author: The Service Companies (Page 1 of 8)

The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.

Partners in Excellence.

Case Study: Hotel Housekeeping

A 500-room luxury hotel in Cleveland was using multiple third-party vendors to staff the property’s housekeeping department, which resulted in poor guest service scores and unsatisfactory brand standard compliance for cleanliness. The property leadership sought a true partner with experience in improving and managing the recruitment, training, and operations of the housekeeping department. Having this expertise in delivering exceptional service through quality management and quality assurance programs, The Service Companies was selected as the exclusive partner.

The Service Companies developed a strategy to recruit, onboard, and train 50 compliant housekeeping associates within 30 days and created a custom quality assurance program. The company’s primary objectives included:

  • Interviewing existing housekeeping associates to determine who would transition to the team.
  • Recruiting and onboarding open housekeeping positions.
  • Developing quality management and quality assurance programs to increase guest service scores.
  • Successfully transitioning the housekeeping department from multiple third-party staffing companies under The Service Companies.

During the transition phase, The Service Companies had two primary focuses: people and training. The company approached this as follows:

  • Fully transitioned all 16 of the client’s housekeeping associates.
  • Sourced and onboarded housekeeping associates to fill the remaining 34 positions.
  • Identified 3 trainers, who spent 10 days training 2 associates each.
  • Supervisors were re-trained and self-inspections were eliminated.
  • Developed training guidelines and checklists that met The Service Companies and the client’s brand standards.
  • Implemented a 100-point inspection program, set up correct housekeeping equipment, and initiated daily projects.
  • Analyzed guest feedback and developed special project lists to resolve issues.

Within 30 days, the recruiting team screened over 300 candidates and fully staffed the housekeeping department. Within 3 months, the property was deep cleaned, which resulted in a significant increase in guest satisfaction. Within 6 months, the property had improved from red to green for brand standard compliance for cleanliness.

Learn more about hotel housekeeping here.

The Service Companies Provides Overnight Resort Cleaning and Stewarding on Kauai

We are excited to announce we began providing overnight cleaning, stewarding and staffing services to a new resort in Princeville, Hawaii on the island of Kauai last month. This property marks our 14th hotel or resort client in Hawaii!

Mahalo to our leaders, task force team, recruiting team, and local cleaning team, led by Michael Woodbury (Area Vice President, Operations), who have been at the resort for the last three months ensuring a successful and smooth opening!

Learn more about our best-in-class hotel and resort cleaning services here.

Case Study: Temporary Food & Beverage Stadium Staffing

A football stadium in the San Francisco Bay Area was preparing for the upcoming season and needed to hire 100 part-time food & beverage employees. Instead of spending valuable time sourcing and hiring the part-time staff themselves, the stadium’s leadership team sought a partner that would handle the recruitment and hiring process from start to finish. The Service Companies was selected to provide food & beverage staffing services due to its experience in sourcing, hiring, and onboarding large numbers of compliant staff at short notice as well as assuming employees’ liability and risk.

Fans at the big football stadium

Primary Objectives

  • Source, hire, and onboard 100 concessionaires, cashiers, barbacks, bartenders, cooks, and dishwashers with up to 5 days notice
  • Run background checks and E-Verify each employee, even when not mandated by law
  • Assume the risk and liability for this employee contingent

Stadium Staffing Solution

Our stadium staffing strategy leveraged the company’s best-in-class food & beverage staffing recruiting team and its robust database of 64,000+ vetted food & beverage employees. We sourced new staff using online job sites, hiring events, employee referrals, and networking. We interviewed candidates and conducted background checks and E-Verify, ensuring each employee we provided was compliant. Additionally, we trained, onboarded, and conducted orientation for each employee.

To further support our client, we hired a Stadium Operations Manager, whose sole responsibility was to provide extra oversight and help with football game day logistics.


The Service Companies is the premier staffing service provider to the sports and entertainment, hospitality, gaming, education, and commercial industries. Utilizing exclusively legal, compliant labor, we also deliver best-in-class cleaning and managed labor services. We have the resources to fully support stadiums and arenas and their staffing needs, no matter how quickly or how large.

Let’s have a conversation.

Looking Back on 2022

With 2022 in the rear-view mirror, we are looking back on all the accomplishments The Service Companies’ team celebrated and achieved.

  • We expanded into 3 new states: Pennsylvania, Tennessee, and Kentucky.
  • We cleaned 2.9 million hotel and casino guestrooms.
  • We cleaned 75 kitchens every day.
  • We staffed 3,155,000 hours between our staffing and managed services cleaning teams.

At The Service Companies, we push boundaries to provide 600+ casino, hotel, resort, stadium/arena, university, and commercial clients leading-edge services with exceptional attention to detail. In 2023, we will continue to be a strategic partner, expand our services to new markets, keep our clients’ facilities clean, solve staffing challenges, and more, for all of our clients.

Thank you for being a part of our success in 2022 and we look forward to working with you in 2023.

The Service Companies recognized as one of the nation’s Best and Brightest® Companies to Work For!

trophy with gold stars on blue background with The Service Companies logo and the Best and Brightest Companies to Work for in the Nation Winner 2022 logo

This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations.

The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life balance, company culture, and employee development.

Jennifer Kluge, President and CEO of the National Association for Business Resources and The Best and Brightest Program, said,

“These 2022 winning organizations have stood out during unpredictable times and have proven they are an employer of choice. They continue to keep the needs of their employees first and provide perks that include development, well-being, work-life balance, rewards, and recognition. In addition, these winning companies offer a fantastic work culture and workplace environment that attracts and
retains superior employees.”

Thank you to The Best and Brightest® Program for acknowledging our dedication to creating an environment and culture where employees can succeed.


Are you interested in being part of our award-winning company and culture? View the current job openings on our career page:

Apply today button

The Service Companies Provides Overnight Casino Cleaning in Greater Palm Springs

In September, The Service Companies expanded to provide overnight casino cleaning services for two casino properties in Rancho Mirage and Cathedral City (Palm Springs area). We have taken on the overnight kitchen cleaning, including the casinos’ bar areas, public area spaces, and spa.

Congratulations to our casino cleaning teams, led by Jill Santell (Area, Senior Vice President), Matt Marecki (Area, Vice President), and Vernon Taylor (Project Leader) for a successful opening!

Our casino overnight cleaning team

Our newest casino client in Kentucky

The Service Companies has the capability to serve clients across the country. Currently with locations in 31 states, we are constantly expanding to new locations. Recently, we opened our first office in Kentucky at a racing casino in Florence. We began providing EVS and kitchen cleaning services to this brand-new property in September.

Congratulations to our team, led by our all-star leaders Victor Vargas (Area, Senior Vice President) and Nickolas Burnette (Director of Operations)!

group of EVS and kitchen cleaning employees smiling in hallway
Members of our Florence, KY EVS and Stewarding teams

Hospitality Staffing Solutions for Your Needs

Hospitality staffing team members (4)

As one of the few nationwide suppliers of experienced hospitality staff, The Service Companies understands how difficult it can be to find dedicated and reliable staff. For 16 years, we’ve been providing companies of all sizes with the highest quality staff in the food service, hospitality and related industries. Whether supplemental or temporary & on-going placement staff, we’ve got the hospitality staff you need so you can focus on your business.

We staff the following staffing position:

  • Servers
  • Bartenders
  • Banquet Servers
  • Captains
  • Clerks
  • Concessionaires
  • Concierges
  • COVID Test & Vaccination Screeners
  • Dishwashers
  • Food / Product Demonstrators
  • Housekeepers
  • Lead Retrieval
  • Line Cooks
  • Materials Assembly
  • Microphone Runners
  • Prep Cooks
  • Room Monitors & Ticket Takers
  • Registration
  • Stewards

We’re there where you need us! Our vast network enables us to provide hospitality staffing solutions to hundreds of companies nationwide. With associates throughout the country, we’re able to quickly provide staff to our clients to meet their specific needs. Unlike other staffing companies, we don’t use AI to respond to your queries and concerns. We believe in direct communication to solve your problem as quickly as possible.

Map of our staffing locations

Currently, we serve the following markets:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Buffalo, NY
  • Dallas, TX
  • Houston, TX
  • Kansas City, KS
  • Kansas City, MO
  • Los Angeles, CA
  • New Jersey
  • Phoenix, AZ
  • Raleigh, NC
  • Sacramento, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Antonio, TX
  • Seattle, WA

Don’t see your market listed? We are constantly expanding our footprint so please contact us to inquire about our capabilities in your market.

To learn more about our hospitality staffing solutions and how we can help you, click here.

Supplemental Staffing vs. Turn-Key Services: Key Considerations to Outsourcing

With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?

If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.

Woman in suit smiling at camera with two others blurry in background

Turn-Key Benefits

  • Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
  • Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
  • Ability to lean on your partner’s expertise to implement best practices and innovations

Supplemental Staffing Benefits

  • Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
  • You and your team maintain oversight of specific standards, operating procedures
  • Ideal for properties and/or departments looking to fill positions on a short-term basis

For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.

The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.

Soft Molasses Cookie

Trade your traditional gingerbread cookies for our soft molasses cookies. With familiar seasonal flavors of cinnamon and clove, these cookies will pair perfectly with some eggnog, coquito, or kremas at your holiday celebration!


  • 1 cup packed brown sugar
  • 3/4 cup shortening
  • 1/4 cup molasses
  • 1 egg
  • 2 1/4 cups all-purpose flour
  • 2 teaspoons baking soda
  • 1 teaspoon ground cinnamon
  • 1 teaspoon ground ginger
  • 1/2 teaspoon ground cloves
  • 1/4 teaspoon salt
  • 3 tablespoons granulated sugar


1. Heat oven to 325°F
2. In large bowl, beat brown sugar, shortening, molasses and egg with electric mixer on medium speed, or mix with spoon. Stir in remaining ingredients except granulated sugar.
3. Shape dough by rounded tablespoonfuls into 1 1/2-inch balls. Dip tops into granulated sugar.
4. On ungreased cookie sheet, place balls, sugared sides up, about 2 inches apart.
5. Bake 13 to 16 minutes or just until set and cookies appear dry. Immediately remove from cookie sheet to cooling rack.

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