Author: The Service Companies (Page 1 of 7)

With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?

If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.

Turn-Key Benefits

• Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
• Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
• Ability to lean on your partner’s expertise to implement best practices and innovations

Supplemental Staffing Benefits

• Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
• You and your team maintain oversight of specific standards, operating procedures
• Ideal for properties and/or departments looking to fill positions on a short-term basis

For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.

The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.

Have you considered how partnering with a trusted service provider can help you sell more rooms, improve the guest experience, and maximize revenue?

We’ve helped some of the most recognizable brands in the toughest labor markets in the country maximize efficiencies and revenue, streamline processes and better manage their most challenging departments. With over 30 years of experience, The Service Companies is your trusted integrated services partner providing unparalleled and innovative facility and hospitality services designed to ensure you deliver on your brand promise.  Our integrated service offerings include:

• Cleaning & Housekeeping
• Food & Beverage Staffing
• Facility Maintenance Services
• Pandemic Support Services
• Specific Partnership Services

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Why us? We’re the experts.

• Customized solutions for each of our unique clients 
• Integrated services delivered seamlessly 
• Ability to attract, recruit, and retain employees nationwide, even in remote locations
• Best-in-class benefits offerings, including on-demand pay
• Cutting-edge technology that ensures safety and service in the age of COVID-19
• Strong, mutually-beneficial partnerships: transparent communication and symbiotic growth
• 30+ years of experience working with large luxury properties

Let us help you make 2022 your comeback year. Read our case study on how we’ve helped two 900+ room properties with their hardest to manage departments.

To request a consultation visit here.

At The Service Companies, our employees are our greatest asset. We believe that providing our people with ample resources and opportunities for growth leads to a positive and successful work environment. 

Interested in joining our team? Here are the top 10 reasons why that is a great idea.

# 1 Benefits

We take care of our people. Every day our employees work to provide our clients and their guests a high level of service. To show our appreciation for their dedication and hard work, we provide a complete benefits program to each employee. 

All benefits are based on eligibility rules for each benefit and the rules of each benefit program.

# 2 Discount Programs

Get exclusive discounts when you join The Service Companies team. Our partnerships provide our employees discounts on Skechers shoes, amusement parks, hotels, entertainment, gifts and much more.

# 3 Dayforce Wallet

Employees at The Service Companies can request their pay before payday at no extra cost, thanks to our partnership with Dayforce Wallet.

• Request a payout of your earnings before payday at no cost. You’ll be able to request access to your earned pay in real-time—as you earn it and as you need it
• Funds can be requested on-demand through the Dayforce Wallet app and deposited directly to the Dayforce Card so it’s easy to make purchases in-store, online or pay expenses
• Take control of your finances by viewing recent requests and spending transactions
• Count on the reliable and secure protection of Mastercard. The Dayforce Card can be added to Apple Pay, Google Pay, or Samsung Pay
• Get all the benefits of the payroll cards or direct deposit 

# 4 Referral Bonuses

The Service Companies family is growing, and when you work with us you’ll have access to unlimited referral bonuses. Refer a friend, and receive up to a $250 bonus for every hire!* 

Referral bonus is based on eligibility rules and may vary by location and business line.

# 5 Career

Start your career with The Service Companies. With locations nationwide and our commitment to internal advancement, our people have the opportunity to advance their careers and grow their knowledge, skills, and abilities.  

# 6 Work in Beautiful Places 

Why wouldn’t you work here? 

The Service Companies operates nationwide, in some of the most beautiful locations and properties across the country. 

# 7 Employee Recognition

Our SHINE On You employee recognition program recognizes team members who have greatly enhanced the guest experience and have made our customers shine.

# 8 Company Culture

Employee recognition, integrity, impact, and family are the foundation of our culture.

The Service Companies is a family, and we want our team to have fun, support and recognize each other, and advance through our company.

# 9 EAPEssential

When you join The Service Companies’ team, you will have access to a no-cost Employee Assistance Program to support you through whatever challenges life brings you. EAPEssential offers confidential support and consulting, 24/7.

# 10 Tuition Reimbursement

We want to invest in YOU! 

The Service Companies invests in the professional development of our team members through financial assistance to cover education expenses. We will reimburse up to $500 per class with a maximum $1,000 per year in pre-approved education expenses that will help to develop your knowledge, skills and abilities, and increase your potential of being promoted and growing within The Service Companies.

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The Service Companies is a family. We support our people because we believe that working with us is more than just a job – it is a career. We are looking for new team members to uphold our mission of making our customers SHINE as guided by our core values of passion and integrity, sustainable value through innovation, and quality. 

To find out more about joining the TSC family, contact our recruiting teams at (844) 441-7704 (for cleaning and housekeeping positions) or (844) 436-3091 (for food & beverage staffing positions). Or apply through our website at https://theservicecompanies.com/careers/apply/hiring-open-positions/.

Employees are integral to the success of your business. Recruiting top talent has become increasingly challenging, especially in the last few months. With a limited talent pool and a high demand, businesses must present candidates with distinctive benefits and deliver on these promises. By outsourcing to The Service Companies, clients remove the burden of attracting, recruiting and retaining quality labor for their most challenging departments, shifts and events.

The Service Companies is able to accomplish this with first-rate employee benefits, recruitment strategies, and a culture focused on employee engagement.

Attract

Competition to attract top talent can be fierce. Providing distinctive benefits for employees can help attract the best talent. At TSC, we provide:

• Dayforce Wallet, enabling our employees to get paid any day they choose, at no cost to them
• Award Programs
• Medical and Dental Insurance
• 401k Program
• Referral Bonuses
• Discount Programs
• Competitive Pay Validated by Market/Wage Surveys

Recruit

Recruiting talent in a tight labor market comes with it’s challenges. To meet the demand of our clients during a time of talent scarcity, we’ve reviewed and improved our recruitment efforts to include:

• J1 and H2B Visa Programs
• Job Fairs
• On-the-Ground Recruitment
• Social Media Posts and Advertising  
• Community Partnerships

Retain

Our associates are integral to our success. In order to provide our clients with the highest quality of service, we provide a strong company culture and invest in our associates by providing the following:

• Referral Bonuses
• Career Development
• Training
  • TSC University
  • Certified Supervisor Training Program
• Nationwide Job Opportunities
• Company Culture and Employee Recognition
• EAP Essential (Employee Assistance Program)
  • Confidential Emotional Support
  • Work-Life Solutions
  • Legal Guidance
  • Financial Resources
  • Online Support
• Tuition Reimbursement

Operate your business with peace of mind, when you outsource and entrust your talent needs to The Service Companies. Want to learn more about how we attract, recruit and retain top talent? Contact us to learn more.

With summer travel starting there are many dynamics to consider in order to best prepare your team. Since our clients have properties in all regions of the US, preparations vary based on weather, school schedules and other factors.

Advance Planning

Advance planning is critical when it comes to added stock of supplies, your staffing plan and seasonal uniform changes.

Get an earlier start on inventorying your supplies. Since many of these may need additional budget approval and have longer lead times, you don’t want to find yourself running out of items such as cribs, rollaway beds, room linen and pool towels.

If you haven’t begun pulling your extra pool and deck furniture out of storage for an inspection and deep cleaning, it is definitely that time. Even though resort properties may have a busy pool deck all year around, it is very common to need more to accommodate the summer crowds.

As the temperatures begin to rise, it is time to determine the appropriate summer HVAC “comfort” settings with your facilities team. We want the first impression at check-in to be a comfortable and welcoming experience. In addition, determine the best placement for your window treatments. As we welcome more sunlight and warmth, keeping draperies closed a bit more will assist in cooling down the room throughout the summer.

Review your uniform par levels for departments requiring a seasonal change, to ensure your associates are looking and feeling their best.

Staffing Plan

Prior to the start of the season, it is crucial to plan accordingly for the higher volume of business. It’s important for the leaders to communicate adjustments early so associates can make arrangements outside of work as well. Extra support will be needed in rooms, public areas, and food & beverage outlets to accommodate summer travel. Some areas to consider;

• More frequent public restroom checks and monitoring of high traffic areas
• Providing extra support in the laundry department to expedite additional guest room, pool, and food & beverage linen demands
• Accommodating additional food & beverage covers and extended outlet hours
• Anticipate extended time needed in guest rooms. Since the summer season typically has higher guest counts and a longer length of stay, this usually requires additional servicing time
• For our clients’ resorts and coastal properties, ideal weather conditions usually prompt later checkouts, so if the weather is cooperating schedule staff accordingly for late services. I find starting some associates an hour later helps cover the late checkouts
• Since we offer transportation for team members in many markets, this period may require more frequent stops

Many of our associates have children on school breaks as well, so we try to be as accommodating as possible to allow them necessary time with their families. Sometimes a slight shift on their schedule is a big help during this period.

Setting Your Team Up for Success

Just before the crowds arrive, everyone should be well informed on how they can best contribute to your operation. As we know, in order to be successful with the influx of transient business you must adjust your usual agenda and methods of cleaning.

Be sure your daily pre-shift meetings include these important reminders and everyone is well-informed of the special activities and events happening at the property and surrounding areas. Keep daily events posted and copies readily available for your staff members.

Prepare all the extras for multiple guests and families; items such as extra pillows, blankets, rollaways and cribs. Many of these requests come in during the afternoon and evening hours so be sure to have them “delivery ready” and staged in convenient locations.

Be proactive by delivering extra items during regular services to accommodate multiple guests. In addition to stocking items for guest requests, there are a few to consider as part of the daily service such as; increased linen pars, soap and shampoo. Also, be sure to stock extra paper products in public area closets.

Most importantly, don’t lose sight of your repeat customers that may be visiting during this period.

For many of, the influx of travel may have begun with the spring break travel, but as the country is returning to normal, families and transient business will only increase throughout the summer. It is important to continue discussing the unique needs of travelers during these periods.