Author: The Service Companies (Page 1 of 8)

The Service Companies cleans, services, and maintains hotels, casinos, corporate cafeterias, universities, schools, stadiums, and commercial facilities. Whether you are interested in our services for your facility or are interested in joining our team, we look forward to working with you.

Looking Back on 2022

With 2022 in the rear-view mirror, we are looking back on all the accomplishments The Service Companies’ team celebrated and achieved.

  • We expanded into 3 new states: Pennsylvania, Tennessee, and Kentucky.
  • We cleaned 2.9 million hotel and casino guestrooms.
  • We cleaned 75 kitchens every day.
  • We staffed 3,155,000 hours between our staffing and managed services cleaning teams.

At The Service Companies, we push boundaries to provide 600+ casino, hotel, resort, stadium/arena, university, and commercial clients leading-edge services with exceptional attention to detail. In 2023, we will continue to be a strategic partner, expand our services to new markets, keep our clients’ facilities clean, solve staffing challenges, and more, for all of our clients.

Thank you for being a part of our success in 2022 and we look forward to working with you in 2023.

The Service Companies recognized as one of the nation’s Best and Brightest® Companies to Work For!

trophy with gold stars on blue background with The Service Companies logo and the Best and Brightest Companies to Work for in the Nation Winner 2022 logo

This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations.

The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life balance, company culture, and employee development.

Jennifer Kluge, President and CEO of the National Association for Business Resources and The Best and Brightest Program, said,

“These 2022 winning organizations have stood out during unpredictable times and have proven they are an employer of choice. They continue to keep the needs of their employees first and provide perks that include development, well-being, work-life balance, rewards, and recognition. In addition, these winning companies offer a fantastic work culture and workplace environment that attracts and
retains superior employees.”

Thank you to The Best and Brightest® Program for acknowledging our dedication to creating an environment and culture where employees can succeed.

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Are you interested in being part of our award-winning company and culture? View the current job openings on our career page:

Apply today button

The Service Companies Provides Overnight Casino Cleaning in Greater Palm Springs

In September, The Service Companies expanded to provide overnight casino cleaning services for two casino properties in Rancho Mirage and Cathedral City (Palm Springs area). We have taken on the overnight kitchen cleaning, including the casinos’ bar areas, public area spaces, and spa.

Congratulations to our casino cleaning teams, led by Jill Santell (Area, Senior Vice President), Matt Marecki (Area, Vice President), and Vernon Taylor (Project Leader) for a successful opening!

The-Service-Companies-Palm-Springs-casino-cleaning-team-smiling-with-brooms
Our casino overnight cleaning team

Our newest casino client in Kentucky

The Service Companies has the capability to serve clients across the country. Currently with locations in 31 states, we are constantly expanding to new locations. Recently, we opened our first office in Kentucky at a racing casino in Florence. We began providing EVS and kitchen cleaning services to this brand-new property in September.

Congratulations to our team, led by our all-star leaders Victor Vargas (Area, Senior Vice President) and Nickolas Burnette (Director of Operations)!

group of EVS and kitchen cleaning employees smiling in hallway
Members of our Florence, KY EVS and Stewarding teams

Hospitality Staffing Solutions for Your Needs

Hospitality staffing team members (4)

As one of the few nationwide suppliers of experienced hospitality staff, The Service Companies understands how difficult it can be to find dedicated and reliable staff. For 16 years, we’ve been providing companies of all sizes with the highest quality staff in the food service, hospitality and related industries. Whether supplemental or temporary & on-going placement staff, we’ve got the hospitality staff you need so you can focus on your business.

We staff the following staffing position:

  • Servers
  • Bartenders
  • Banquet Servers
  • Captains
  • Clerks
  • Concessionaires
  • Concierges
  • COVID Test & Vaccination Screeners
  • Dishwashers
  • Food / Product Demonstrators
  • Housekeepers
  • Lead Retrieval
  • Line Cooks
  • Materials Assembly
  • Microphone Runners
  • Prep Cooks
  • Room Monitors & Ticket Takers
  • Registration
  • Stewards

We’re there where you need us! Our vast network enables us to provide hospitality staffing solutions to hundreds of companies nationwide. With associates throughout the country, we’re able to quickly provide staff to our clients to meet their specific needs. Unlike other staffing companies, we don’t use AI to respond to your queries and concerns. We believe in direct communication to solve your problem as quickly as possible.

Map of our staffing locations

Currently, we serve the following markets:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Buffalo, NY
  • Dallas, TX
  • Houston, TX
  • Kansas City, KS
  • Kansas City, MO
  • Los Angeles, CA
  • New Jersey
  • Phoenix, AZ
  • Raleigh, NC
  • Sacramento, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Antonio, TX
  • Seattle, WA

Don’t see your market listed? We are constantly expanding our footprint so please contact us to inquire about our capabilities in your market.

To learn more about our hospitality staffing solutions and how we can help you, click here.

Supplemental Staffing vs. Turn-Key Services: Key Considerations to Outsourcing

With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?

If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.

Woman in suit smiling at camera with two others blurry in background

Turn-Key Benefits

  • Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
  • Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
  • Ability to lean on your partner’s expertise to implement best practices and innovations

Supplemental Staffing Benefits

  • Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
  • You and your team maintain oversight of specific standards, operating procedures
  • Ideal for properties and/or departments looking to fill positions on a short-term basis

For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.

The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.

Soft Molasses Cookie

Trade your traditional gingerbread cookies for our soft molasses cookies. With familiar seasonal flavors of cinnamon and clove, these cookies will pair perfectly with some eggnog, coquito, or kremas at your holiday celebration!

Ingredients

  • 1 cup packed brown sugar
  • 3/4 cup shortening
  • 1/4 cup molasses
  • 1 egg
  • 2 1/4 cups all-purpose flour
  • 2 teaspoons baking soda
  • 1 teaspoon ground cinnamon
  • 1 teaspoon ground ginger
  • 1/2 teaspoon ground cloves
  • 1/4 teaspoon salt
  • 3 tablespoons granulated sugar

Directions

1. Heat oven to 325°F
2. In large bowl, beat brown sugar, shortening, molasses and egg with electric mixer on medium speed, or mix with spoon. Stir in remaining ingredients except granulated sugar.
3. Shape dough by rounded tablespoonfuls into 1 1/2-inch balls. Dip tops into granulated sugar.
4. On ungreased cookie sheet, place balls, sugared sides up, about 2 inches apart.
5. Bake 13 to 16 minutes or just until set and cookies appear dry. Immediately remove from cookie sheet to cooling rack.

The Benefits of Outsourcing

The effects of the current labor shortage and the impact of the pandemic on the hospitality industry continues to present major challenges for hotel and casino operators. Many hotel owners and managers are considering new and innovative options such as outsourcing their back of the house cleaning departments. If you are considering a potential move to pivot and benefit from leveraging an integrated services provider, here are some key considerations and potential benefits to outsourcing.

Time savings that you can now devote to your core business

Heart of the house hospitality management can eliminate the existing hotel management’s role in recruiting, background employee checks, drug screening, and training expenses, all saving executives time, which can then be focused on sales, marketing and customer service.

More training and advancement opportunities for employees

Leading companies offer participation in everything from medical, dental and vision benefits, to short term disability insurance, IRAs, credit unions and discount programs with select suppliers. Beyond this, The Service Companies offers benefits like on-demand pay for Dayforce Wallet.

Plus, there can be opportunities for advancement in this fast-growing field as well as training.

Specialized knowledge and quality management and assurance programs that result in strong quality of work

The Service Companies is comprised of team members with over 30 years of experience in their particular specialty – housekeeping, public area cleaning, stewarding, supplemental staffing, window cleaning, and more. This higher degree of specialized knowledge in specific services brings automatic benefits to your department.

housekeeping manager works on tablet while housekeeper places a pillow on a hotel bed

Some companies, like The Service Companies, guarantee certain high levels of quality. We accomplish this in large part due to our quality management and assurance programs.

Our Quality Management Program includes:

  • Complete documentation of the scope of work and service requirements
  • Quality plan including service quality measurements and metrics
  • Service Delivery Plan
  • Inventory Management
  • Human Resource Management
  • Health, Safety and Environmental Stewardship
  • Management Commitment

Our Quality Assurance program is built on the premise of thoroughly inspecting our work each day. Most daily inspections are field documented using a smart device and follow the agreed upon scope of work. Once completed, each inspection is time and geo stamped and forwarded to our senior leadership team. Inspections include:

  • Guest room inspections
  • VIP arrival inspections
  • Guest house attendant inspections
  • Back of house inspections
  • Kitchen inspections
  • Public area inspections

Outsourcing to a provider that commits to these can lead to a superior guest experience.

Potential cost savings

Outsourcing can result in cost savings. This depends on the responsibilities and costs assumed by your partner. One thing to keep in mind is that there will be soft costs, like turnover-related expenses, in addition to hard costs that may make outsourcing the right option for you.

In a managed or turn-key model, The Service Companies assumes these costs, to name a few:

man and woman smiling with woman holding a certificate and gift card
  • Salaries and wages for department
  • Payroll taxes
  • Benefits
  • Overtime
  • Annual turnover costs
  • Cleaning supplies, excluding laundry chemicals
  • Housekeeping equipment repair and replacement
  • General liability and workers’ compensation insurance
  • Recruiting & training
  • Employee incentives, engagement and retention initiatives
  • Information technology, including mobile smart devices and tablets

When considering outsourcing, the greatest benefits are savings in time and money. For employees, it offers the opportunity for more job training and advancement possibilities. Plus, it can eliminate concerns and worries about the ever increasing government and workplace regulation. And finally, it can mean quality assurance.

To request more information about The Service Companies or to speak with one of our team members, submit our form to contact us.

Pumpkin Spice Cake

pumpkin spice layer cake topped with marshmallows on a cake plate

Tired of the same old pumpkin pie every Thanksgiving? Spice up your Fall baking with this delicious cake by Chef Emily Gingery that’s sure to become a holiday favorite!

Ingredients

Pumpkin Spice Cake Layers

  • 2 3/4 cups (360 grams) all-purpose flour
  • 1 tablespoon (15 grams) baking powder
  • 1 teaspoon (5 grams) baking soda
  • 2 teaspoons (6 grams) cinnamon
  • 1 teaspoons (2 grams) nutmeg
  • 1/2 teaspoon ground ginger
  • 2 cups (400 grams) granulated sugar
  • 1/2 teaspoon (3 grams) salt
  • 1 1/2 sticks (12 tablespoons) (170 grams) unsalted butter – do not soften in the microwave – I cut mine into 1/2 inch slices and place onto waxed paper on the countertop. Leave it out only 5 to 6 minutes; you do not want it to be too soft. If it does get too soft refrigerate for a few minutes.
  • 4 large eggs
  • 1/4 cup (54 grams) vegetable oil
  • 1 can (15 ounces/425 grams) canned pumpkin (not pumpkin pie filling)
  • 1/2 cup (121 grams) milk
  • 1 teaspoons (6 grams) vanilla extract

Spiced Cream Cheese Frosting

  • 1 1/2 cups (3 sticks/382 grams) unsalted butter, softened
  • 1 1/2 packages (339 grams) cream cheese (no need to soften to room temperature)
  • 2 teaspoons (4 grams) cinnamon
  • 1/2 teaspoon (1 grams) nutmeg
  • 1 teaspoon ground ginger (2 grams) If clumpy, sift
  • 6 – 6 1/2 cups confectioners’ sugar, sifted (or more to reach desired spreading consistency)
  • 2 teaspoons (8 grams) vanilla extract

Directions

Pumpkin Spice Cake Layers

This recipes uses the reverse creaming method.

  1. Preheat oven to 350°. Grease & flour three 8-inch pans.
  2. In your mixing bowl add the dry ingredients (flour and the next seven ingredients). With the mixer on low speed, mix the dry ingredients for 30 seconds so the ingredients are well-blended. Add the pieces of butter a few slices at a time. Mix until the dry ingredients are moistened by the butter and look like coarse sand. If you pinch some of the mixture between your fingers it will stick together. Scrape the sides and bottom of the bowl.
  3. In another bowl combine eggs, oil, pumpkin, milk, and vanilla. Whisk until well blended. Set aside.
  4. Method is important in this recipe, so with the mixer on low speed, slowly add approximately 1/2 of the egg mixture. Increase to medium speed for 1 1/2 minutes. Scrape bottom and sides of the bowl. Add the remaining egg mixture in 2 pours, beating 20 seconds after each addition.
  5. Bake at 350° for 30-35 minutes, let cool in pans 10 minutes, then turn out.

Spiced Cream Cheese Frosting

  1. Using your mixer, beat the butter and cream cheese until well blended. Add the vanilla and spices. With the mixer on low speed gradually add the confectioners’ sugar and mix until it is a good piping consistency.
  2. Top with marshmallows if desired!

A Proven Approach to Maximizing Revenue

Have you considered how partnering with a trusted service provider can help you sell more rooms, improve the guest experience, and maximize revenue?

We’ve helped some of the most recognizable brands in the toughest labor markets in the country maximize efficiencies and revenue, streamline processes and better manage their most challenging departments. With over 30 years of experience, The Service Companies is your trusted integrated services partner providing unparalleled and innovative facility and hospitality services designed to ensure you deliver on your brand promise.  Our integrated service offerings include:

  • Cleaning & Housekeeping
  • Food & Beverage Staffing
  • Facility Maintenance Services
  • Pandemic Support Services
  • Specific Partnership Services

Why us? We’re the experts.

  • Customized solutions for each of our unique clients 
  • Integrated services delivered seamlessly 
  • Ability to attract, recruit, and retain employees nationwide, even in remote locations
  • Best-in-class benefits offerings, including on-demand pay
  • Cutting-edge technology that ensures safety and service in the age of COVID-19
  • Strong, mutually-beneficial partnerships: transparent communication and symbiotic growth
  • 30+ years of experience working with large luxury properties

Let us help you make 2022 your comeback year. Read our case study on how we’ve helped two 900+ room properties with their hardest to manage departments.

To request a consultation visit here.

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