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By Jennifer Nietz, Vice President of Revenue Operations at The Service Companies For decades, hospitality and gaming operators have relied on a familiar default for their cleaning operations. Whether running an in-house department or calling a local staffing agency to fill open shifts, the underlying approach has remained largely unchanged. This reliance on basic labor…
By Harrison HutchinsonSenior Vice President of Operations, The Service Companies After more than 20 years leading operations across luxury hotels, casino resorts, and large-scale service environments, I have learned that the most important habit a hospitality leader can develop is not decisiveness, process discipline, or budget vigilance—it is the willingness to listen before acting. Sounds…
Hospitality and Risk Management Expert Joins TSC to Enhance Enterprise Safety Standards and Operational Compliance Miami, FL, May 21, 2026 – The Service Companies (TSC), the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries, today announced the appointment of Corné Wolmarans as Vice President of Risk and Safety. The…
By Eva Nika, Area Vice President of Operations Luxury hospitality is a people-intensive business that often mistakes management for leadership. Many organizations hire managers to oversee operations, checklists, and spreadsheets, but they fail to develop leaders who can inspire a team. A manager who operates on autopilot cannot handle the unpredictable nature of a 5-star…
How luxury hospitality leaders can break the chronic staffing cycle and reclaim their focus on guest experience. By Steven Dougherty, The Service Companies After more than 30 years in hospitality operations — in hotels, resorts, and outsourced service organizations — I have learned that the leaders who are best positioned to elevate the guest experience…
LAS VEGAS, NV – May 11, 2026 – The Service Companies (TSC), a leading provider of outsourced housekeeping services to the timeshare and vacation ownership industry, is a proud sponsor of the 2026 ARDA Spring Conference, the premier event for the vacation ownership industry. The conference gathers more than 1,200 timeshare industry professionals for three…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
MIAMI, FL – May 7, 2026 – The Service Companies (TSC) is proud to announce its role as the official trophy sponsor for the Excellence in Hospitality Awards, held in Shreveport-Bossier City, Louisiana, on Thursday, May 7. The event recognizes the local individuals, teams and businesses driving resilience, innovation and creativity in the hospitality industry….
MIAMI, FL – April 30, 2026 – The Service Companies (TSC) announces the appointment of Harrison Hutchinson as Senior Vice President of Operations, Central Region. Hutchinson brings over 20 years of award-winning leadership in luxury hotels, casino resorts, and large-scale service transformation to the TSC leadership team. Hutchinson most recently served as Director of Guest…
By Alecia Stephens The hospitality industry currently faces a persistent narrative that maintaining an in-house housekeeping department is the most cost effective path for a property. When leadership teams evaluate their operating budgets, the primary objection to working with a managed service partner is almost always the hourly rate. This focus on a single number…
Hotel General Managers (GMs) often fight a recurring nightmare: the labor shortage crisis. They spend their days reacting to vacancies, chasing down overtime costs, and watching brand standards slip as their teams enter a cycle of burnout. When a property hits this wall, leadership usually looks for relief through professional hotel staffing solutions. However, just…
Hospitality Operations Veteran Joins Leadership Team to Drive Strategic Partnerships and Growth The Service Companies (TSC), the leading provider of managed hospitality and gaming services, today announced the appointment of Chris Wilkinson as Senior Vice President of Sales. With over 20 years of experience managing large-scale operations for industry icons that include MGM Resorts and…