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Every luxury hotel knows who works its front desk, its restaurants and its spa. Far fewer can say with confidence who is cleaning their kitchens at 3 a.m. Overnight cleaning is one of the most important services in a hotel and one of the least watched. That makes it the place where a vendor’s labor…
MIAMI BEACH, Fla. (Nov. 2, 2026) – The Service Companies (TSC), the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries , today announced its return as an official sponsor of The Hospitality Show, taking place November 2–4 at the Miami Beach Convention Center. With decades of specialized experience supporting…
Partnership gives hotel, resort and casino members streamlined access to TSC’s outsourced housekeeping, EVS, overnight cleaning and specialty services programs The Service Companies is proud to announce a new partnership with Foodbuy, a leading procurement services organization in North America. Under the agreement, TSC is now a 2026 approved supplier within Foodbuy’s hospitality program, giving…
Every budget season, the cleaning line gets the same treatment. Three bids come in, the lowest one wins, and someone in finance feels good about the savings. I’ve spent 2026 walking hotels and resorts from Texas to Hawaii, and I keep meeting the same people a year or two later. The GM who took the…
by John Thiesfeld, Senior Vice President, Sales – The Service Companies Why Operators Are Reevaluating Their Housekeeping Partnerships Timeshare operations face many persistent challenges. Rising labor costs, stubborn workforce shortages, higher owner expectations, and pressure to run leaner operations have pushed executives to scrutinize every part of resort management—and housekeeping is no exception. Many operators…
by Amanda SullivanHuman Resources & Talent Acquisition, The Service Companies Hospitality leaders know how to manage the variables: seasonality, demand swings, renovation timelines, and shifting guest expectations. But one disruptive variable is increasingly landing on the executive agenda for reasons that have nothing to do with business — changes to Temporary Protected Status (TPS) and…
Growth across Tribal gaming is increasingly about more than adding gaming positions. Tribal enterprises are investing in hotels, restaurants, entertainment venues, event space, expanded casino floors, and other amenities designed to transform properties into broader resort destinations. Recent development activity illustrates the scale of that evolution. Graton Resort & Casino is undergoing a $1 billion expansion that…
For many years, timeshare and vacation ownership brands evaluated housekeeping partners using a relatively simple set of questions. Were enough associates scheduled? Were the units cleaned? Did labor costs stay within budget? While those questions still matter, they no longer provide a complete picture of operational performance. Today’s vacation ownership leaders face increasing pressure to deliver exceptional…
MIAMI, FL – The Service Companies (TSC) has announced the appointment of Anibal Fernandez as Vice President of Operations for its Eastern Region. Fernandez joins TSC with over two decades of global hospitality leadership experience, specializing in large-scale operational transformations, process standardization, and high-volume asset management. In his new role, Fernandez will lead TSC’s Eastern…
Casino operators are outsourcing overnight cleaning because it helps them maintain a consistently guest-ready property, improve workforce stability, reduce management burden, and protect the guest experience without disrupting gaming operations. As labor challenges continue across hospitality, many casino executives are realizing that overnight cleaning is no longer simply a facilities function. It is a strategic operational responsibility that directly…
by Brad Penrith Enterprise Sales Executive, The Service Companies During more than 20 years of senior management in luxury hotels and global resorts, I noticed that overnight cleaning rarely came up in strategic discussions — until it caused a crisis. Overnight cleaning is one of the least examined operational functions in luxury hospitality, though it…
by Alan Ching Senior Vice President, Operations — West The Service Companies During more than a decade in casino operations and revenue management — with perspectives ranging from housekeeping supervisor to senior vice president — I have seen how the powerful strategic potential of outsourcing can be easily misunderstood. Here’s how it starts: A general manager is…