We are excited to announce we began providing overnight cleaning, stewarding and staffing services to a new resort in Princeville, Hawaii on the island of Kauai last month. This property marks our 14th hotel or resort client in Hawaii!
Mahalo to our leaders, task force team, recruiting team, and local cleaning team, led by Michael Woodbury (Area Vice President, Operations), who have been at the resort for the last three months ensuring a successful and smooth opening!
Learn more about our best-in-class hotel and resort cleaning services here.
A football stadium in the San Francisco Bay Area was preparing for the upcoming season and needed to hire 100 part-time food & beverage employees. Instead of spending valuable time sourcing and hiring the part-time staff themselves, the stadium’s leadership team sought a partner that would handle the recruitment and hiring process from start to finish. The Service Companies was selected to provide food & beverage staffing services due to its experience in sourcing, hiring, and onboarding large numbers of compliant staff at short notice as well as assuming employees’ liability and risk.
Fans at the big football stadium
Primary Objectives
Source, hire, and onboard 100 concessionaires, cashiers, barbacks, bartenders, cooks, and dishwashers with up to 5 days notice
Run background checks and E-Verify each employee, even when not mandated by law
Assume the risk and liability for this employee contingent
Stadium Staffing Solution
Our stadium staffing strategy leveraged the company’s best-in-class food & beverage staffing recruiting team and its robust database of 64,000+ vetted food & beverage employees. We sourced new staff using online job sites, hiring events, employee referrals, and networking. We interviewed candidates and conducted background checks and E-Verify, ensuring each employee we provided was compliant. Additionally, we trained, onboarded, and conducted orientation for each employee.
To further support our client, we hired a Stadium Operations Manager, whose sole responsibility was to provide extra oversight and help with football game day logistics.
Results
The Service Companies is the premier staffing service provider to the sports and entertainment, hospitality, gaming, education, and commercial industries. Utilizing exclusively legal, compliant labor, we also deliver best-in-class cleaning and managed labor services. We have the resources to fully support stadiums and arenas and their staffing needs, no matter how quickly or how large.
In rural North Carolina, a luxury casino resort was preparing to open a new VIP tower with 750 guest rooms. The property’s executive team sought a partner that could manage the casino’s housekeeping function while providing a solution that would ensure a fully staffed department of 140 compliant associates. The Service Companies was selected due to its experience managing housekeeping departments at casino resorts and recruiting in hard-to-staff locations.
For this casino property (in an area with only 4,000 full-time residents), the only way to succeed was to develop a non-traditional recruiting strategy. We developed a multi-pronged recruiting strategy that included a relocation program from markets with higher-than-average unemployment, an H2B visa program, a transportation and housing program, and a competitive compensation package. This yielded the following results:
At The Service Companies, we understand the unique complexities of casino hotel operations and ensure they run smoothly at all hours of the day. It requires a partner that works with the property’s management and senior leadership team to adopt the property’s brand standards and to deliver strong cleanliness scores and a superior guest experience, improve profitability, and save valuable resources managing relationships.
With our fully-managed casino cleaning services, we take full responsibility for the housekeeping, cleaning, staffing, and preventive maintenance needs of our casino clients, including various casino cleaning services:
We oversee the departments’ recruiting needs and compliance checks (background and E-Verify, even where not mandated by law). We manage the departments with a focus on efficiency and metrics, which we accomplish with our training, Quality Management Program, and Quality Assurance Program.
At The Service Companies, we can do everything from floating multi-million dollar payroll to recruiting out-of-market employees for casino housekeeping, stewarding services, and much more. We have all of the resources to fully support casino and gaming operations, and we are well-capitalized to be a strategic partner.
With 2022 in the rear-view mirror, we are looking back on all the accomplishments The Service Companies’ team celebrated and achieved.
We expanded into 3 new states: Pennsylvania, Tennessee, and Kentucky.
We cleaned 2.9 million hotel and casino guestrooms.
We cleaned 75 kitchensevery day.
We staffed 3,155,000 hours between our staffing and managed services cleaning teams.
At The Service Companies, we push boundaries to provide 600+ casino, hotel, resort, stadium/arena, university, and commercial clients leading-edge services with exceptional attention to detail. In 2023, we will continue to be a strategic partner, expand our services to new markets, keep our clients’ facilities clean, solve staffing challenges, and more, for all of our clients.
Thank you for being a part of our success in 2022 and we look forward to working with you in 2023.
This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations.
The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life balance, company culture, and employee development.
Jennifer Kluge, President and CEO of the National Association for Business Resources and The Best and Brightest Program, said,
“These 2022 winning organizations have stood out during unpredictable times and have proven they are an employer of choice. They continue to keep the needs of their employees first and provide perks that include development, well-being, work-life balance, rewards, and recognition. In addition, these winning companies offer a fantastic work culture and workplace environment that attracts and retains superior employees.”
Thank you to The Best and Brightest® Program for acknowledging our dedication to creating an environment and culture where employees can succeed.
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Are you interested in being part of our award-winning company and culture? View the current job openings on our career page:
We’re proud to announce that TSC has been recognized as one of Miami’s and San Francisco’s Best and Brightest® Companies to Work For!
Of 600 nominated companies, only 82 were selected as winning organizations. The 2022 winning companies were assessed by an independent research firm, which reviewed a number of key factors such as work-life balance, company culture, and employee development.
Jennifer Kluge, President and CEO of the National Association for Business Resources and The Best and Brightest Program, said, “These 2022 winning organizations have stood out during unpredictable times and have proven they are an employer of choice. They continue to keep the needs of their employees first and provide perks that include development, well-being, work-life balance, rewards, and recognition. In addition, these winning companies offer a fantastic work culture and workplace environment that attracts and retains superior employees”.
Thank you to The Best and Brightest® Program for acknowledging our dedication to providing a great company culture and benefits for our employees.
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Interested in being part of an award-winning company that values its employees? Check out our current job openings on our career page:
In September, The Service Companies expanded to provide overnight casino cleaning services for two casino properties in Rancho Mirage and Cathedral City (Palm Springs area). We have taken on the overnight kitchen cleaning, including the casinos’ bar areas, public area spaces, and spa.
Congratulations to our casino cleaning teams, led by Jill Santell (Area, Senior Vice President), Matt Marecki (Area, Vice President), and Vernon Taylor (Project Leader) for a successful opening!
The Service Companies has the capability to serve clients across the country. Currently with locations in 31 states, we are constantly expanding to new locations. Recently, we opened our first office in Kentucky at a racing casino in Florence. We began providing EVS and kitchen cleaning services to this brand-new property in September.
Congratulations to our team, led by our all-star leaders Victor Vargas (Area, Senior Vice President) and Nickolas Burnette (Director of Operations)!
Members of our Florence, KY EVS and Stewarding teams
As one of the few nationwide suppliers of experienced hospitality staff, The Service Companies understands how difficult it can be to find dedicated and reliable staff. For 16 years, we’ve been providing companies of all sizes with the highest quality staff in the food service, hospitality and related industries. Whether supplemental or temporary & on-going placement staff, we’ve got the hospitality staff you need so you can focus on your business.
We staff the following staffing position:
Servers
Bartenders
Banquet Servers
Captains
Clerks
Concessionaires
Concierges
COVID Test & Vaccination Screeners
Dishwashers
Food / Product Demonstrators
Housekeepers
Lead Retrieval
Line Cooks
Materials Assembly
Microphone Runners
Prep Cooks
Room Monitors & Ticket Takers
Registration
Stewards
We’re there where you need us! Our vast network enables us to provide hospitality staffing solutions to hundreds of companies nationwide. With associates throughout the country, we’re able to quickly provide staff to our clients to meet their specific needs. Unlike other staffing companies, we don’t use AI to respond to your queries and concerns. We believe in direct communication to solve your problem as quickly as possible.
Currently, we serve the following markets:
Atlanta, GA
Austin, TX
Baltimore, MD
Buffalo, NY
Dallas, TX
Houston, TX
Kansas City, KS
Kansas City, MO
Los Angeles, CA
New Jersey
Phoenix, AZ
Raleigh, NC
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Antonio, TX
Seattle, WA
Don’t see your market listed? We are constantly expanding our footprint so please contact us to inquire about our capabilities in your market.
To learn more about our hospitality staffing solutions and how we can help you, click here.
With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?
If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.
Turn-Key Benefits
Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
Ability to lean on your partner’s expertise to implement best practices and innovations
Supplemental Staffing Benefits
Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
You and your team maintain oversight of specific standards, operating procedures
Ideal for properties and/or departments looking to fill positions on a short-term basis
For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.
The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.
