State of the Industry: Searching for Hospitality Staff

As leisure travel fiercely rebounds and the country steadily reopens, the hospitality industry is facing an unparalleled staffing shortage. The industry is down 2.8 million jobs since February 2020 and hotels, casinos and resorts are struggling to fully staff their properties to accommodate the increase in travelers. This has presented a unique set of challenges to the hospitality industry:

  • Limited room occupancy offering to future guests due to lack of staff
  • Reliance on non-compliant labor
  • Challenges sustaining a consistent level of service to their guests
  • Delayed financial recovery
  • Poor reviews and guest feedback leaving potential guests up for grabs to competitors

The demand for hospitality staff has increased total labor costs from 37.4% to 60.5% between April 2020 and March 2021. In times like this, you need a service provider you can rely on and trust to deliver services that meet and exceed your brand standards. As one of the few nationwide integrated services providers, we not only provide creative, unique and proprietary staffing solutions, but also manage and take on the responsibility for our clients’ departmental operations, training, recruiting, guest satisfaction scores, and more.  

The Service Companies – an Avendra-approved supplier – has provided innovative and customizable services, built on a commitment to quality, to our hotel and resort clients for over 30 years.

Like to learn more? Download our case study on how we’ve removed the burden of our clients’ most challenging departments in tight labor markets.

Summer Grilling Tips

Closeup of food grilling on grill

With summer in full swing, barbecues are a great way to spend time with friends and family while you enjoy the warm weather. Our chef Danny Gomez shares his grilling tips to help you safely grill this summer season. Danny has been providing exceptional food to one of our clients in the San Francisco area for the past five years.

Tip #1: Start your propane grill on high heat. Then, before grilling, turn the grill’s heat down to medium heat for 15 minutes.

Tip #2: Keep a small pan of oil and soak a clean rag in little oil to brush the grill before grilling. This helps keep food from sticking to the grill. 

Tip #3: The type of food being grilled determines the grilling procedures. Marinated food (including sugar-marinated foods) must be cleaned off before grilling and grilled on low heat, which will prevent the food from charring and sticking. Any other meat or vegetables seasoned with oil, salt and pepper are fine as is.  

Tip #4: If the propane grill flames up, turn off the grill and throw salt over the fire. This will ease the fire so you can resume grilling. Do not pour water on the fire – this will cause the flames to grow!

Summer Travel Tips

Opened door of hotel room in morning with copy space, sunlight effect.

With summer travel starting there are many dynamics to consider in order to best prepare your team. Since our clients have properties in all regions of the US, preparations vary based on weather, school schedules and other factors.

Advance Planning

Advance planning is critical when it comes to added stock of supplies, your staffing plan and seasonal uniform changes.

Get an earlier start on inventory of supplies. Since many of these may need additional budget approval and have longer lead times, you don’t want to find yourself running out of items such as; cribs, rollaway beds, room linen and pool towels.

If you haven’t begun pulling your extra pool and deck furniture out from storage for an inspection and deep cleaning, it is definitely that time. Even though resort properties may have a busy pool deck all year around, it is very common to need more to accommodate the summer crowds.

As the temperatures begin to rise, it is time to determine the appropriate summer HVAC “comfort” settings with your facilities team. We want the first impression at check-in to be a comfortable and welcoming experience. In addition, determine the best placement for your window treatments. As we welcome more sunlight and warmth, keeping draperies closed a bit more will assist in cooling down the room throughout the summer.

Review your uniform par levels for departments requiring a seasonal change, to ensure your associates are looking and feeling their best.

Staffing Plan

Prior to the start of the season, it is crucial to plan accordingly for the higher volume of business. It’s important for the leaders to communicate adjustments early so associates can make arrangements outside of work as well. Extra support will be needed in rooms, public areas, and food & beverage outlets to accommodate summer travel. Some areas to consider;

  • More frequent public restroom checks and monitoring of high traffic areas
  • Providing extra support in the laundry department to expedite additional guest room, pool, and food & beverage linen demands
  • Accommodating additional food & beverage covers and extended outlet hours
  • Anticipate extended time needed in guest rooms. Since the summer season typically has higher guest counts and a longer length of stay, this usually requires additional servicing time
  • For our clients’ resorts and coastal properties, ideal weather conditions usually prompt later checkouts, so if the weather is cooperating schedule staff accordingly for late services. I find starting some associates an hour later helps cover the late checkouts
  • Since we offer transportation for team members in many markets, this period may require more frequent stops

Many of our associates have children on school breaks as well, so we try to be as accommodating as possible to allow them necessary time with their families. Sometimes a slight shift on their schedule is a big help during this period.

Setting Your Team Up for Success

Just before the crowds arrive, everyone should be well informed on how they can best contribute to your operation. As we know, in order to be successful with the influx of transient business you must adjust your usual agenda and methods of cleaning.

Be sure your daily pre-shift meetings include these important reminders and everyone is well-informed of the special activities and events happening at the property and surrounding areas. Keep daily events posted and copies readily available for your staff members.

Prepare all the extras for multiple guests and families; items such as extra pillows, blankets, rollaways and cribs. Many of these requests come in during the afternoon and evening hours so be sure to have them “delivery ready” and staged in convenient locations.

Be proactive by delivering extra items during regular services to accommodate multiple guests. In addition to stocking items for guest requests, there are a few to consider as part of the daily service such as; increased linen pars, soap and shampoo. Also, be sure to stock extra paper products in public area closets.

Most importantly, don’t lose sight of your repeat customers that may be visiting during this period.

For many of, the influx of travel may have begun with the spring break travel, but as the country is returning to normal, families and transient business will only increase throughout the summer. It is important to continue discussing the unique needs of travelers during these periods.

There Where You Need Us

Diversified, Integrated Solutions. Nationwide Footprint.

Did you know that The Service Companies (TSC) operates on a nationwide scale? For decades, TSC has provided turnkey solutions to our valued clients across the
U.S. At TSC, we are a strong team of dynamic individuals with the industry knowledge and expertise to get the job done. Whether we are working with partners in big cities or in remote locations, we offer unparalleled cleaning, staffing, facility maintenance, and pandemic support services.

Map of all TSC locations

What differentiates TSC:

A Partner that Understands Your Company’s Culture

Industry Experience
  • Over 30 years in the business
The Full Package
  • Integrated services delivered seamlessly, offering clients a “one-stop-shop” experience.
Talent Acquisition
  • Our experienced Talent Acquisition team is able to hire staff nationwide, even in remote locations.
  • Task force to establish connections in the local community
  • Best-in-class benefits offerings, including on-demand pay through Dayforce Wallet.
Onboarding New Accounts
  • TSC has reliable, time-tested processes in place to successfully onboard new clients.
Cutting-Edge Clean Technology
  • Technology that ensures safety and cleanliness in the age of COVID-19

Nationwide Footprint

Below are some of the locations in which we have clients around the country, as well as the services we provide to each:

Northeast Region:

1. Mashantucket, CT

  • Stewarding

2. Boston, MA

  • Specialty Cleaning

3. New York, NY

  • Specialty Cleaning

Southeast Region:

1. Washington, DC

  • Overnight Public Area Cleaning
  • Kitchen Cleaning
  • Specialty Cleaning

2. Cherokee, NC

  • Housekeeping
  • Public Area Cleaning

3. Asheville, NC

  • Overnight Public Area Cleaning
  • Kitchen Cleaning

4. Charleston, SC

  • Overnight Public Area Cleaning
  • Kitchen Cleaning

5. Atlanta, GA

  • Overnight Public Area Cleaning
  • Kitchen Cleaning
  • Specialty Cleaning
  • Staffing

6. St. Simon’s Island, GA

  • Overnight Public Area Cleaning
  • Kitchen Cleaning
  • Specialty Cleaning

7. Bradenton, FL

  • Housekeeping
  • Overnight Public Area
  • Kitchen Cleaning
  • Staffing

8. Key West, FL

  • Housekeeping
  • Public Area Cleaning

9. Orlando, FL

  • Staffing
  • Pressure Cleaning
  • Specialty Cleaning

10. Carolina, Puerto Rico

  • Public Area Cleaning

Central and Gulf Region:

1. Cincinnati, OH

  • EVS Cleaning
  • Kitchen Cleaning

2. Lake Charles, LA

  • Housekeeping
  • EVS Cleaning
  • Specialty Cleaning
  • Stewarding
  • Kitchen Cleaning
  • Staffing

3. Shreveport, LA

  • Housekeeping
  • EVS Cleaning
  • Stewarding

4. Memphis, TN

  • Staffing

5. Multiple Locations, TX

  • Specialty Cleaning

Western U.S.

1. Laughlin, NV

  • Housekeeping
  • EVS Cleaning

2. Tahoe, CA & NV

  • Housekeeping
  • EVS Cleaning
  • Specialty Cleaning

3. Las Vegas, NV

  • EVS Cleaning
  • Specialty Cleaning

4. Jean, NV

  • EVS Cleaning

5. Seattle, WA

  • Staffing
  • Specialty Cleaning

6. San Francisco, CA

  • Staffing
  • Specialty Cleaning

7. Los Angeles, CA

  • Staffing
  • Engineering
  • Specialty Cleaning

8. Denver, CO

  • Specialty Cleaning

9. Multiple Locations, HI

  • Specialty Cleaning

To learn more about TSC’s nationwide footprint and experience serving clients in remote locations, please contact our sales team, at

What To Expect When Partnering With The Service Companies

Hotel lobby

During every conversation with the leadership team at a hotel, casino or resort client exploring our various cleaning services, we are asked, “What does your property onboarding process entail? How will you ensure success for our property?” In today’s climate, when properties aim to rebound from the last year, these are important questions. Our pre-opening period lays the groundwork for a successful partnership and future success for the property.

Our pre-opening planning can begin up to a few months before we assume responsibility of a housekeeping, public area, EVS, stewarding, or overnight floor care. It includes, but is not limited to:

  1. Transition Road Map – We’ve built a transition road map, tailored to each property, that outlines all responsibilities, tasks and processes pre- and post-opening. No matter the situation, we bridge the current staffing situation (your outgoing vendor, for instance) and offer construction clean up before a property opens its doors.
Transition Critical Path Example

2. Recruiting Management – We work with property management to verify and finalize staffing needs. Our first-class benefits, bonuses and engagement programs are the basis for our recruitment programs and enable us to recruit compliant labor, even in tight labor markets.

3. Weekly Client Recaps – You and your property management are always in the loop. Beginning four weeks prior and continuing until four weeks after the opening, we share weekly updates on projects completed, staffing progress and our team’s focus for the coming week.

Weekly Client Recap example

4. Tailored Processes & Procedures – Our best-in-class cleaning processes and procedures are tailored to meet and exceed your brand standards. We create inspection forms, grooming standards, and visuals (property boards), all customized to your property’s needs.

5. Training – Each employee completes a 10-day training process that includes chemical, bed bug, equipment and safety training. Refresher training continues on an ongoing basis based on a specific and predetermined interval. Employees in lead, supervisor or management roles complete the virtual Certified Supervisor Training. Property boards and brochures provide ongoing training and support to employees.

Certified Supervisor Training logo

6. Equipment and Chemical Inventory and Purchasing – We will assess our client’s equipment condition, conduct an inventory and purchase new equipment based on need. Chemicals are determined based on the specific need of each cleaning process and surface. We introduce technology solutions like autonomous cleaning robots or AI sensor technology to save labor costs without sacrificing quality of service.

7. Engagement & Recognition – Our employee recognition program – in place for over 10 years – recognizes individual associates or teams for going above and beyond for our clients.

Group of the five key contributor award members.

8. Corporate Support – Our clients’ support system and resources go beyond the on-site property management. Each property has a dedicated Area Senior Vice President of Operations, HR and Talent Acquisition member and a full team in Miramar, FL that supports pre- and post-opening.

If you’d like to learn more about our client onboarding process, contact our team at

A Full-Service Partner You Can Trust

Who We Are: Innovative. Responsive. Trusted. Count on TSC.

At The Service Companies (TSC), we are a trusted service partner providing cleaning, staffing, and facility maintenance services. Our experience and diversified expertise allow us to deliver services that improve health and cleanliness and ensure that our clients maximize efficiencies, streamline processes, and better manage their most challenging departments.

Industries TSC Services:

  • Hospitality
  • Corporate Cafeterias
  • Universities
  • Schools
  • Stadiums
  • Commercial Facilities

“We take a personalized approach to our work. We get to know our clients and their objectives, and our experience in myriad areas allows us to deliver on these needs.”

Pat Harlow, Chief Executive Officer

What Sets Us Apart:

A partner that understands and represents your company’s culture.

  • Ability to align with a partner’s culture
    • Customized solutions for each of our unique clients that match their brand.
  • The Full Package
    • Integrated services delivered seamlessly, offering clients a “one-stop-shop” experience
  • Technology that ensures safety and superb service in the age of COVID-19
    • High quality service while social distancing
  • Over 3 decades of experience
    • Founded in 1987
  • Strong, Mutually-Beneficial Partnerships
    • Transparent Communication
    • Symbiotic Growth
  • Experience working with large accounts

Cleanliness, Safety, and Your Peace of Mind

We use proven cleaning and disinfection procedures to keep spaces to the highest cleanliness standards. TSC provides innovative solutions that clean and disinfect using EPA-registered chemicals recommended by the CDC for use against emerging pathogens.

To learn more, visit our website, call us at (305-681-8800), or send us an email at

Supercharged Compost Tea for Plants

Microbes play an important role in the health and growth of plants. Beneficial microbes, including bacteria and fungi, help plants predigest their food, breaking down dead plant material to make the necessary nutrients to promote new growth available. In exchange, the plant can feed these “miners” their excess sugars, creating a beautiful symbiotic relationship.

Compost Tea is an extremely effective method to introduce these microbes – which build up a plant’s immune system, protect them from the sun, and resist pests and diseases – to your plants. Compost Tea can be applied to the plants in your garden with a watering can or in a spray bottle to coat the plants.

Our Seattle based chef, Brian Dawson, shares YouTuber MIgardener‘s recipe for Compost Tea with us in honor of Earth Day.


  • 5 gallons water (allow to sit for at least 24 hours in open air to dechlorinate, if using city tap water)
  • 1/4 cup molasses, unsulphured
  • 3 tbsp. humid acid
  • 1/4 cup rock dust
  • 1/4 cup  seabird guano 
  • 3 cups worm castings
  • 3 tbsp. fish emulsion w/kelp (optional)


  1. Drop a fish tank bubbler stone into the bottom of your 5 gallon pickle bucket filled with water (after letting water sit for 24 hours, if applicable).
  2. Pour in the remaining ingredients and let the mixture bubble for a day or so. The bubbles that form on top of the brew are digestive gases emitting from our garden guests (a good thing). The bubbles begin to fade over a few days. When this happens, add more molasses to get the mixture to start bubbling again.
  3. Apply the mixture liberally to garden plant and soil surfaces. Spread throughout your whole garden! 

Blueberry Citrus Muffins

Spring has arrived and we’ve got the perfect recipe to make use of the delicious fruit coming into season. Chef Jesus Martinez-Garcia’s blueberry citrus muffin recipe is easy, bursting with bright flavors and the perfect springtime treat. Chef Jesus works at our client’s corporate cafeteria in Seattle where his dishes always put a smile on our client’s employee’s faces!


  • 2 cups flour
  • 1 cup sugar
  • 1/2 cup butter
  • 2 eggs
  • 1/2 cup milk
  • 1 cup blueberries
  • 1/2 orange (juice and zest)
  • 2 tsp baking powder
  • 1/2 tsp salt
  • Powdered sugar


  1. Mix the sugar, butter and juice from the orange until well whipped together. Then add in the eggs and vanilla, continuing to mix together well.
  2. In a separate bowl, mix the flour, baking powder, and salt. Pour in the butter-sugar mixture and stir together. Add the milk and continue to stir until there are no dry bits of flour.
  3. Pour the blueberries and orange zest in and briefly mix in while smashing some of the blueberries.
  4. In a muffin pan lined with paper muffin cups, scoop in the batter to fill the cups about 2/3 of the way full.
  5. In an oven preheated to 375°, put the muffins in the center rack and bake for about 22-25 minutes or until golden brown.
  6. Remove from the oven and let cool for about ten minutes.
  7. Place muffins on a serving platter and sprinkle with some powdered sugar. Serve and enjoy!

Beef Chili

Beef chili with avocado and sour cream.

With all the unruly winter weather, National Chili Day couldn’t come any sooner. Try Chef Brian Lorente’s chili recipe to bring some heat to your day. Filled with robust spices that create a flavorful chili, this recipe is sure to provide you with warmth from the inside out. Chef Brian works at our tech client’s corporate cafeteria in Seattle and enjoys cooking comfort food.


  • 1 tbsp olive oil
  • Half of large yellow onion
  • 1 tbsp minced garlic
  • 1 lb ground beef
  • 1 lb package of pinto beans, cooked
  • 2 tbsp paprika
  • 2 tbsp cumin
  • 1/4 cup chili powder
  • 2 tsp cayenne pepper
  • 1 14-oz can diced tomatoes
  • 2 cups beef broth
  • 2 tsp salt
  • 1/4 tsp black pepper


  1. Heat olive oil in a heavy bottom pan over medium until almost smoking. Add onions and sauté until translucent. Add garlic and sauté one more minute.
  2. Place the ground beef in the pan and cook until thoroughly brown. Drain if necessary. Season with paprika, cumin, and chili powder.
  3. Lightly rinse beans with water to wash off excess residue.
  4. Add tomatoes, beans, broth, salt, and pepper to the pan. Simmer 20 minutes. Add the cayenne pepper.
  5. Serve with optional garnish, cheese, avocado, scallions, or sour cream.

Red Velvet Thumbprint Cookies

Two red velvet thumbprint cookies

This Valentine’s Day fall in love with these Red Velvet Thumbprint Cookies from our Chef, Adam Del Pozzi. The rich chocolate flavor of the cookie with tangy but sweet frosting is a match made in heaven! Chef Adam works at the corporate cafeteria for one of our tech clients in Seattle and loves creating memories through food.



  • 1 cup unsalted butter
  • 1/2 cup sugar
  • 1 large egg yolk (room temperature)
  • 1 tsp vanilla
  • 1/2 tsp red food coloring
  • 2 cups all-purpose flour
  • 2 tbsp cocoa powder
  • 1/2 cup coarse sugar

Icing Filling

  • 4 ounces cream cheese
  • 1/4 cup sugar
  • 1 large egg white (room temperature)
  • 1/2 tsp vanilla
  • 1/4 tsp salt


  1. Preheat oven to 300°. In large bowl cream together butter and sugar until it is light and fluffy.
  2. Beat in vanilla, egg yoke, and food coloring. In another bowl whisk together flour and cocoa powder. Gradually beat into mixture.
  3. Roll the dough into 1 inch balls and then roll in coarse sugar. Place on cookie sheet 2 inches apart on parchment paper. Use your thumb and press into the center of each ball to create a deep indentation. Plave the cooking sheet into the oven and bake for 10 minutes.
  4. While cookies are baking, mix together filling ingredients until smooth.
  5. After the 10 minutes are up, remove the cookies from the oven and carefully fill thumbprint. Place the cookies immediately back in the oven and bake for an additional 10 minutes.
  6. Remove from oven and allow cookies to cool (on a cooling rack preferably). Enjoy!
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