Hospitality Staffing Solutions for Your Needs

Hospitality staffing team members (4)

As one of the few nationwide suppliers of experienced hospitality staff, The Service Companies understands how difficult it can be to find dedicated and reliable staff. For 16 years, we’ve been providing companies of all sizes with the highest quality staff in the food service, hospitality and related industries. Whether supplemental or temporary & on-going placement staff, we’ve got the hospitality staff you need so you can focus on your business.

We staff the following staffing position:

  • Servers
  • Bartenders
  • Banquet Servers
  • Captains
  • Clerks
  • Concessionaires
  • Concierges
  • COVID Test & Vaccination Screeners
  • Dishwashers
  • Food / Product Demonstrators
  • Housekeepers
  • Lead Retrieval
  • Line Cooks
  • Materials Assembly
  • Microphone Runners
  • Prep Cooks
  • Room Monitors & Ticket Takers
  • Registration
  • Stewards

We’re there where you need us! Our vast network enables us to provide hospitality staffing solutions to hundreds of companies nationwide. With associates throughout the country, we’re able to quickly provide staff to our clients to meet their specific needs. Unlike other staffing companies, we don’t use AI to respond to your queries and concerns. We believe in direct communication to solve your problem as quickly as possible.

Map of our staffing locations

Currently, we serve the following markets:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Buffalo, NY
  • Dallas, TX
  • Houston, TX
  • Kansas City, KS
  • Kansas City, MO
  • Los Angeles, CA
  • New Jersey
  • Phoenix, AZ
  • Raleigh, NC
  • Sacramento, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Antonio, TX
  • Seattle, WA

Don’t see your market listed? We are constantly expanding our footprint so please contact us to inquire about our capabilities in your market.

To learn more about our hospitality staffing solutions and how we can help you, click here.

Supplemental Staffing vs. Turn-Key Services: Key Considerations to Outsourcing

With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?

If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.

Woman in suit smiling at camera with two others blurry in background

Turn-Key Benefits

  • Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
  • Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
  • Ability to lean on your partner’s expertise to implement best practices and innovations

Supplemental Staffing Benefits

  • Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
  • You and your team maintain oversight of specific standards, operating procedures
  • Ideal for properties and/or departments looking to fill positions on a short-term basis

For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.

The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.

Soft Molasses Cookie

Trade your traditional gingerbread cookies for our soft molasses cookies. With familiar seasonal flavors of cinnamon and clove, these cookies will pair perfectly with some eggnog, coquito, or kremas at your holiday celebration!

Ingredients

  • 1 cup packed brown sugar
  • 3/4 cup shortening
  • 1/4 cup molasses
  • 1 egg
  • 2 1/4 cups all-purpose flour
  • 2 teaspoons baking soda
  • 1 teaspoon ground cinnamon
  • 1 teaspoon ground ginger
  • 1/2 teaspoon ground cloves
  • 1/4 teaspoon salt
  • 3 tablespoons granulated sugar

Directions

1. Heat oven to 325°F
2. In large bowl, beat brown sugar, shortening, molasses and egg with electric mixer on medium speed, or mix with spoon. Stir in remaining ingredients except granulated sugar.
3. Shape dough by rounded tablespoonfuls into 1 1/2-inch balls. Dip tops into granulated sugar.
4. On ungreased cookie sheet, place balls, sugared sides up, about 2 inches apart.
5. Bake 13 to 16 minutes or just until set and cookies appear dry. Immediately remove from cookie sheet to cooling rack.

The Benefits of Outsourcing

The effects of the current labor shortage and the impact of the pandemic on the hospitality industry continues to present major challenges for hotel and casino operators. Many hotel owners and managers are considering new and innovative options such as outsourcing their back of the house cleaning departments. If you are considering a potential move to pivot and benefit from leveraging an integrated services provider, here are some key considerations and potential benefits to outsourcing.

Time savings that you can now devote to your core business

Heart of the house hospitality management can eliminate the existing hotel management’s role in recruiting, background employee checks, drug screening, and training expenses, all saving executives time, which can then be focused on sales, marketing and customer service.

More training and advancement opportunities for employees

Leading companies offer participation in everything from medical, dental and vision benefits, to short term disability insurance, IRAs, credit unions and discount programs with select suppliers. Beyond this, The Service Companies offers benefits like on-demand pay for Dayforce Wallet.

Plus, there can be opportunities for advancement in this fast-growing field as well as training.

Specialized knowledge and quality management and assurance programs that result in strong quality of work

The Service Companies is comprised of team members with over 30 years of experience in their particular specialty – housekeeping, public area cleaning, stewarding, supplemental staffing, window cleaning, and more. This higher degree of specialized knowledge in specific services brings automatic benefits to your department.

housekeeping manager works on tablet while housekeeper places a pillow on a hotel bed

Some companies, like The Service Companies, guarantee certain high levels of quality. We accomplish this in large part due to our quality management and assurance programs.

Our Quality Management Program includes:

  • Complete documentation of the scope of work and service requirements
  • Quality plan including service quality measurements and metrics
  • Service Delivery Plan
  • Inventory Management
  • Human Resource Management
  • Health, Safety and Environmental Stewardship
  • Management Commitment

Our Quality Assurance program is built on the premise of thoroughly inspecting our work each day. Most daily inspections are field documented using a smart device and follow the agreed upon scope of work. Once completed, each inspection is time and geo stamped and forwarded to our senior leadership team. Inspections include:

  • Guest room inspections
  • VIP arrival inspections
  • Guest house attendant inspections
  • Back of house inspections
  • Kitchen inspections
  • Public area inspections

Outsourcing to a provider that commits to these can lead to a superior guest experience.

Potential cost savings

Outsourcing can result in cost savings. This depends on the responsibilities and costs assumed by your partner. One thing to keep in mind is that there will be soft costs, like turnover-related expenses, in addition to hard costs that may make outsourcing the right option for you.

In a managed or turn-key model, The Service Companies assumes these costs, to name a few:

man and woman smiling with woman holding a certificate and gift card
  • Salaries and wages for department
  • Payroll taxes
  • Benefits
  • Overtime
  • Annual turnover costs
  • Cleaning supplies, excluding laundry chemicals
  • Housekeeping equipment repair and replacement
  • General liability and workers’ compensation insurance
  • Recruiting & training
  • Employee incentives, engagement and retention initiatives
  • Information technology, including mobile smart devices and tablets

When considering outsourcing, the greatest benefits are savings in time and money. For employees, it offers the opportunity for more job training and advancement possibilities. Plus, it can eliminate concerns and worries about the ever increasing government and workplace regulation. And finally, it can mean quality assurance.

To request more information about The Service Companies or to speak with one of our team members, submit our form to contact us.

Pumpkin Spice Cake

pumpkin spice layer cake topped with marshmallows on a cake plate

Tired of the same old pumpkin pie every Thanksgiving? Spice up your Fall baking with this delicious cake by Chef Emily Gingery that’s sure to become a holiday favorite!

Ingredients

Pumpkin Spice Cake Layers

  • 2 3/4 cups (360 grams) all-purpose flour
  • 1 tablespoon (15 grams) baking powder
  • 1 teaspoon (5 grams) baking soda
  • 2 teaspoons (6 grams) cinnamon
  • 1 teaspoons (2 grams) nutmeg
  • 1/2 teaspoon ground ginger
  • 2 cups (400 grams) granulated sugar
  • 1/2 teaspoon (3 grams) salt
  • 1 1/2 sticks (12 tablespoons) (170 grams) unsalted butter – do not soften in the microwave – I cut mine into 1/2 inch slices and place onto waxed paper on the countertop. Leave it out only 5 to 6 minutes; you do not want it to be too soft. If it does get too soft refrigerate for a few minutes.
  • 4 large eggs
  • 1/4 cup (54 grams) vegetable oil
  • 1 can (15 ounces/425 grams) canned pumpkin (not pumpkin pie filling)
  • 1/2 cup (121 grams) milk
  • 1 teaspoons (6 grams) vanilla extract

Spiced Cream Cheese Frosting

  • 1 1/2 cups (3 sticks/382 grams) unsalted butter, softened
  • 1 1/2 packages (339 grams) cream cheese (no need to soften to room temperature)
  • 2 teaspoons (4 grams) cinnamon
  • 1/2 teaspoon (1 grams) nutmeg
  • 1 teaspoon ground ginger (2 grams) If clumpy, sift
  • 6 – 6 1/2 cups confectioners’ sugar, sifted (or more to reach desired spreading consistency)
  • 2 teaspoons (8 grams) vanilla extract

Directions

Pumpkin Spice Cake Layers

This recipes uses the reverse creaming method.

  1. Preheat oven to 350°. Grease & flour three 8-inch pans.
  2. In your mixing bowl add the dry ingredients (flour and the next seven ingredients). With the mixer on low speed, mix the dry ingredients for 30 seconds so the ingredients are well-blended. Add the pieces of butter a few slices at a time. Mix until the dry ingredients are moistened by the butter and look like coarse sand. If you pinch some of the mixture between your fingers it will stick together. Scrape the sides and bottom of the bowl.
  3. In another bowl combine eggs, oil, pumpkin, milk, and vanilla. Whisk until well blended. Set aside.
  4. Method is important in this recipe, so with the mixer on low speed, slowly add approximately 1/2 of the egg mixture. Increase to medium speed for 1 1/2 minutes. Scrape bottom and sides of the bowl. Add the remaining egg mixture in 2 pours, beating 20 seconds after each addition.
  5. Bake at 350° for 30-35 minutes, let cool in pans 10 minutes, then turn out.

Spiced Cream Cheese Frosting

  1. Using your mixer, beat the butter and cream cheese until well blended. Add the vanilla and spices. With the mixer on low speed gradually add the confectioners’ sugar and mix until it is a good piping consistency.
  2. Top with marshmallows if desired!

A Proven Approach to Maximizing Revenue

Have you considered how partnering with a trusted service provider can help you sell more rooms, improve the guest experience, and maximize revenue?

We’ve helped some of the most recognizable brands in the toughest labor markets in the country maximize efficiencies and revenue, streamline processes and better manage their most challenging departments. With over 30 years of experience, The Service Companies is your trusted integrated services partner providing unparalleled and innovative facility and hospitality services designed to ensure you deliver on your brand promise.  Our integrated service offerings include:

  • Cleaning & Housekeeping
  • Food & Beverage Staffing
  • Facility Maintenance Services
  • Pandemic Support Services
  • Specific Partnership Services

Why us? We’re the experts.

  • Customized solutions for each of our unique clients 
  • Integrated services delivered seamlessly 
  • Ability to attract, recruit, and retain employees nationwide, even in remote locations
  • Best-in-class benefits offerings, including on-demand pay
  • Cutting-edge technology that ensures safety and service in the age of COVID-19
  • Strong, mutually-beneficial partnerships: transparent communication and symbiotic growth
  • 30+ years of experience working with large luxury properties

Let us help you make 2022 your comeback year. Read our case study on how we’ve helped two 900+ room properties with their hardest to manage departments.

To request a consultation visit here.

10 Reasons to Join The Service Companies’ Team

At The Service Companies, our employees are our greatest asset. We believe that providing our people with ample resources and opportunities for growth leads to a positive and successful work environment. 

Interested in joining our team? Here are the top 10 reasons why that is a great idea.

# 1 Benefits

We take care of our people. Every day our employees work to provide our clients and their guests a high level of service. To show our appreciation for their dedication and hard work, we provide a complete benefits program to each employee. 

A list of our benefits: Medical insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, 401k plan, Dayforce Wallet, vacation and paid holidays (based on service segment), short term disability, long term disability, life insurance, discount program, legal shield and tuition reimbursement.

All benefits are based on eligibility rules for each benefit and the rules of each benefit program.

# 2 Discount Programs

Get exclusive discounts when you join The Service Companies team. Our partnerships provide our employees discounts on Skechers shoes, amusement parks, hotels, entertainment, gifts and much more.

Header image: Discount programs

# 3 Dayforce Wallet

Employees at The Service Companies can request their pay before payday at no extra cost, thanks to our partnership with Dayforce Wallet.

Dayforce Wallet - do you work, and receive your pay when you need it
  • Request a payout of your earnings before payday at no cost. You’ll be able to request access to your earned pay in real-time—as you earn it and as you need it
  • Funds can be requested on-demand through the Dayforce Wallet app and deposited directly to the Dayforce Card so it’s easy to make purchases in-store, online or pay expenses
  • Take control of your finances by viewing recent requests and spending transactions
  • Count on the reliable and secure protection of Mastercard. The Dayforce Card can be added to Apple Pay, Google Pay, or Samsung Pay
  • Get all the benefits of the payroll cards or direct deposit 

# 4 Referral Bonuses

Support your team, support your friends, and earn money 

$250 bonus for every hire

The Service Companies family is growing, and when you work with us you’ll have access to unlimited referral bonuses. Refer a friend, and receive up to a $250 bonus for every hire!* 

Referral bonus is based on eligibility rules and may vary by location and business line.

# 5 Career

Grow with us! A team photo

Start your career with The Service Companies. With locations nationwide and our commitment to internal advancement, our people have the opportunity to advance their careers and grow their knowledge, skills, and abilities.  

# 6 Work in Beautiful Places 

Landscape photos of Cherokee, New York, Charleston, Key West, Hawaii and Lake Tahoe, NV

Why wouldn’t you work here? 

The Service Companies operates nationwide, in some of the most beautiful locations and properties across the country. 

# 7 Employee Recognition

From appreciation events to certificates, we believe in recognizing our team members who have greatly enhanced the guest experience and have made our customers shine.

# 8 Company Culture

Join The Service Companies' family! 
Employee recognition
Family
Integrity
Impact

Employee recognition, integrity, impact, and family are the foundation of our culture.

The Service Companies is a family, and we want our team to have fun, support and recognize each other, and advance through our company.

# 9 EAPEssential

24/7 Support and resources for life's challenges

When you join The Service Companies’ team, you will have access to a no-cost Employee Assistance Program to support you through whatever challenges life brings you. EAPEssential offers confidential support and consulting, 24/7.

# 10 Tuition Reimbursement

We invest in our people! Picture of a housekeeper.

We want to invest in YOU! 

The Service Companies invests in the professional development of our team members through financial assistance to cover education expenses. We will reimburse up to $500 per class with a maximum $1,000 per year in pre-approved education expenses that will help to develop your knowledge, skills and abilities, and increase your potential of being promoted and growing within The Service Companies.

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The Service Companies is a family. We support our people because we believe that working with us is more than just a job – it is a career. We are looking for new team members to uphold our mission of making our customers SHINE as guided by our core values of passion and integrity, sustainable value through innovation, and quality. 

To find out more about joining the TSC family, contact our recruiting teams at (844) 441-7704 (for cleaning and housekeeping positions) or (844) 436-3091 (for food & beverage staffing positions). Or apply through our website at https://theservicecompanies.com/careers/apply/hiring-open-positions/.

Attracting, Recruiting and Retaining Top Talent

Graphic of magnifying glass over a crowd of people icons

Employees are integral to the success of your business. Recruiting top talent has become increasingly challenging, especially in the last few months. With a limited talent pool and a high demand, businesses must present candidates with distinctive benefits and deliver on these promises. By outsourcing to The Service Companies, clients remove the burden of attracting, recruiting and retaining quality labor for their most challenging departments, shifts and events.

The Service Companies is able to accomplish this with first-rate employee benefits, recruitment strategies, and a culture focused on employee engagement.

Attract

Competition to attract top talent can be fierce. Providing distinctive benefits for employees can help attract the best talent. At TSC, we provide:

  • Dayforce Wallet, enabling our employees to get paid any day they choose, at no cost to them
  • Award Programs
  • Medical and Dental Insurance
  • 401k Program
  • Referral Bonuses
  • Discount Programs
  • Competitive Pay Validated by Market/Wage Surveys

Recruit

Recruiting talent in a tight labor market comes with it’s challenges. To meet the demand of our clients during a time of talent scarcity, we’ve reviewed and improved our recruitment efforts to include:

  • J1 and H2B Visa Programs
  • Job Fairs
  • On-the-Ground Recruitment
  • Social Media Posts and Advertising  
  • Community Partnerships

Retain

Our associates are integral to our success. In order to provide our clients with the highest quality of service, we provide a strong company culture and invest in our associates by providing the following:

  • Referral Bonuses
  • Career Development
  • Training
    • TSC University
    • Certified Supervisor Training Program
  • Nationwide Job Opportunities
  • Company Culture and Employee Recognition
  • EAP Essential (Employee Assistance Program)
    • Confidential Emotional Support
    • Work-Life Solutions
    • Legal Guidance
    • Financial Resources
    • Online Support
  • Tuition Reimbursement

Operate your business with peace of mind, when you outsource and entrust your talent needs to The Service Companies. Want to learn more about how we attract, recruit and retain top talent? Contact us to learn more.

Summer Grilling Tips

Closeup of food grilling on grill

With summer in full swing, grilling and barbecues are a great way to spend time with friends and family while you enjoy the warm weather. Our chef Danny Gomez shares his grilling tips to help you safely grill this summer season. Danny has been providing exceptional food to one of our clients in the San Francisco area for the past five years.

Tip #1: Start your propane grill on high heat. Then, before grilling, turn the grill’s heat down to medium heat for 15 minutes.

Tip #2: Keep a small pan of oil and soak a clean rag in little oil to brush the grill before grilling. This helps keep food from sticking to the grill. 

Tip #3: The type of food being grilled determines the grilling procedures. Marinated food (including sugar-marinated foods) must be cleaned off before grilling and grilled on low heat, which will prevent the food from charring and sticking. Any other meat or vegetables seasoned with oil, salt and pepper are fine as is.  

Tip #4: If the propane grill flames up, turn off the grill and throw salt over the fire. This will ease the fire so you can resume grilling. Do not pour water on the fire – this will cause the flames to grow!

Tips For Preparing Your Property For Summer Travel

Opened door of hotel room in morning with copy space, sunlight effect.

With summer travel underway there are many dynamics to consider in order to best prepare your team. Since our clients have properties in all regions of the US, preparations vary based on weather, school schedules and other factors.

Advance Planning

Advance planning is critical when it comes to added stock of supplies, your staffing plan and seasonal uniform changes.

Get an earlier start on inventorying your supplies. Since many of these may need additional budget approval and have longer lead times, you don’t want to find yourself running out of items such as cribs, rollaway beds, room linen and pool towels.

If you haven’t begun pulling your extra pool and deck furniture out of storage for an inspection and deep cleaning, it is definitely that time. Even though resort properties may have a busy pool deck all year around, it is very common to need more to accommodate the summer crowds.

As the temperatures begin to rise, it is time to determine the appropriate summer HVAC “comfort” settings with your facilities team. We want the first impression at check-in to be a comfortable and welcoming experience. In addition, determine the best placement for your window treatments. As we welcome more sunlight and warmth, keeping draperies closed a bit more will assist in cooling down the room throughout the summer.

Review your uniform par levels for departments requiring a seasonal change, to ensure your associates are looking and feeling their best.

Staffing Plan

It’s crucial to plan accordingly for the higher volume of business and important for the leaders to communicate adjustments early so associates can make arrangements outside of work as well. Extra support will be needed in rooms, public areas, and food & beverage outlets to accommodate summer travel. Some areas to consider;

  • More frequent public restroom checks and monitoring of high traffic areas
  • Providing extra support in the laundry department to expedite additional guest room, pool, and food & beverage linen demands
  • Accommodating additional food & beverage covers and extended outlet hours
  • Anticipate extended time needed in guest rooms. Since the summer season typically has higher guest counts and a longer length of stay, this usually requires additional servicing time
  • For our clients’ resorts and coastal properties, ideal weather conditions usually prompt later checkouts, so if the weather is cooperating schedule staff accordingly for late services. I find starting some associates an hour later helps cover the late checkouts
  • Since we offer transportation for team members in many markets, this period may require more frequent stops

Many of our associates have children on school breaks as well, so we try to be as accommodating as possible to allow them necessary time with their families. Sometimes a slight shift on their schedule is a big help during this period.

Setting Your Team Up for Success

Everyone should be well informed on how they can best contribute to your operation. As we know, in order to be successful with the influx of transient business you must adjust your usual agenda and methods of cleaning.

Be sure your daily pre-shift meetings include these important reminders and everyone is well-informed of the special activities and events happening at the property and surrounding areas. Keep daily events posted and copies readily available for your staff members.

Prepare all the extras for multiple guests and families; items such as extra pillows, blankets, rollaways and cribs. Many of these requests come in during the afternoon and evening hours so be sure to have them “delivery ready” and staged in convenient locations.

Be proactive by delivering extra items during regular services to accommodate multiple guests. In addition to stocking items for guest requests, there are a few to consider as part of the daily service such as; increased linen pars, soap and shampoo. Also, be sure to stock extra paper products in public area closets.

Most importantly, don’t lose sight of your repeat customers that may be visiting during this period.

For many, the influx of travel may have begun with the spring break travel but family vacations and transient business will only increase travel throughout the summer. It is important to continue discussing the unique needs of travelers during these periods.

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