Casino and Gaming Services

We understand the unique complexities that go into keeping casino operations and their hotels running smoothly all hours of the day. It requires a partner that works with your management and leadership team to deliver strong cleanliness scores and a superior guest experience, improve your profitability and, in union environments, save valuable resources managing relationships.

With our fully-managed integrated services, we take full responsibility of the cleaning, housekeeping, staffing, preventive maintenance needs of our casino clients. We oversee the departments’ recruiting needs and compliance checks (background and E-Verify, even where not mandated by law). We manage the departments with a focus on efficiency and metrics, which we accomplish with our training, Quality Management Program, and Quality Assurance Program. To learn more about how we have helped our clients maximize efficiencies, streamline processes, and better manage their most challenging departments, read our Integrated Services Case Study

Chandelier Cleaning

For over 20 years, our experienced technicians have been cleaning delicate pieces of art such as Schonbek, Baccarat, Waterford, Murano and Chihuly. Our cleaning and safety record for working with these delicate pieces is unmatched. 

EVS cleaning is our specialty. We understand the importance of keeping gaming areas spotless without getting in the way of your customers while maintaining the highest levels of customer service. We work closely with your casino management team to ensure that all areas under EVS supervision are cleaned with minimum disruption and quality remains high, day and night.

At The Service Companies, we pursue excellence when it comes to providing our customers EVS and public area cleaning services. We will leave your public areas gleaming with 24-hour cleaning of the lobby, restaurants, casino, conference space, restaurants, gym, pool area, spa, bars and nightclubs. We ensure this with our training and Quality Assurance programs, stringent processes, and proprietary technology that sets operating standards.

EVS / Gaming Area Cleaning

Where the action never stops, neither do we. The Service Companies has been providing EVS cleaning services to the gaming industry for over 15 years, cleaning and disinfecting over 4.5 million sq. ft. of public area space daily.

EVS cleaning is our specialty. We understand the importance of keeping gaming areas spotless without getting in the way of your customers while maintaining the highest levels of customer service. We work closely with your casino management team to ensure that all areas under EVS supervision are cleaned with minimum disruption and quality remains high, day and night.

At The Service Companies, we pursue excellence when it comes to providing our customers EVS and public area cleaning services. We will leave your public areas gleaming with 24-hour cleaning of the lobby, restaurants, casino, conference space, restaurants, gym, pool area, spa, bars and nightclubs. We ensure this with our training and Quality Assurance programs, stringent processes, and proprietary technology that sets operating standards.

FLOOR CARE

Whether your floors are tile, wood, carpet, vinyl or concrete, we’ll make sure that they look their very best.

The Service Companies is the leader in floor care for the casino and gaming industry. Our results prove it. We’ve spent years honing our technique and spend hours training our staff in the best ways to care for any type of flooring.

 

 

HIGH-TOUCH CLEANING

Our High-Touch Cleaning Service is a supplemental cleaning service targeting high-touch points on a schedule that is customized to your casino. Our cleaning service includes frequent cleaning of the lobby, public areas, food service dining rooms, casino areas, kitchens, back-of-house, public restrooms, guest rooms and offices.

The Service Companies kitchen deep cleaning team recognizes the vital importance of meeting and exceeding Health Department codes and maintaining those standards at all times. The health and well being of your employees and clients, as well as the success of your business, hinge upon this.

Our team is adept at executing proper cleaning procedures on kitchen equipment and floors. Through our internationally renowned chemical partner, we remain at the forefront of cleaning techniques and procedures, while using the most effective and safest products.

Kitchen Deep Cleaning

We are experienced in keeping kitchens, equipment, tile and grout pristine for the health and safety of your guests and employees.

The Service Companies kitchen deep cleaning team recognizes the vital importance of meeting and exceeding Health Department codes and maintaining those standards at all times. The health and well being of your employees and clients, as well as the success of your business, hinge upon this.

Our team is adept at executing proper cleaning procedures on kitchen equipment and floors. Through our internationally renowned chemical partner, we remain at the forefront of cleaning techniques and procedures, while using the most effective and safest products.

Laundry Management

Our laundry management services help your housekeeping department run more efficiently.

Ask any Housekeeping Director and they’ll tell you that effective laundry management is a key factor to ensuring housekeeping runs well. The Service Companies will manage your laundry and linen contracting service or on-site facility, making sure to maintain the appropriate inventory levels from day-to-day, week-to-week.

MARBLE RESTORATION

We specialize in marble care and restoration.

Our team of experts will repair any damaged marble via our three-step restoration process: diamond grinding, sealant application and buffing — guaranteeing a shine that mirrors the marble’s original luster. For each property, we start off with a full assessment of the floor types to determine a floor schedule and equipment needs and spec out the right chemicals and cleaning processes for all surfaces. To maintain the sheen, we polish the marble every day using either natural polish, crystallization or vitrification materials according to your preference and exacting standards.

 

marble

Native American Gaming

The needs of Native American casinos are unique. The Service Companies is one of the few service providers with both the experience and ability to serve the largest Native American gaming facilities.

Inefficiencies, lack of productivity in non-core departments, and the struggle to maintain a consistently high level of service 24-hours a day, 7 days a week are frequent issues we see Native American casinos facing in their day-to-day operations. At The Service Companies we have years of experience driving productivity in Native American casinos, guided by our training, Quality Management and Quality Assurance programs and technology that holds our departments to a set of operating standards.

OVERNIGHT CLEANING

We have been providing overnight cleaning services to our casino customers since 2002 and have perfected the processes and procedures to satisfy our most discerning customers and their guests.

A well-run overnight cleaning operation is crucial to the success of every casino. With our set operating standards, we ensure that your gaming, public areas and back of house spaces are gleaming.

Our daily overnight cleaning services include cleaning of the lobby, restrooms, gaming areas, conference spaces, restaurants, kitchens, fitness center, pool area, spa, bars, nightclubs, and property-specific areas.

Rooms Preventive Maintenance Program

Our fully outsourced preventive maintenance program for guest rooms and back-of-house enables our clients to sell rooms at a higher average rate, ensure compliance with brand-mandated PM programs, exceed their guests’ expectations and reduce complaints, leverage their engineers for more technical and guest-facing projects, and prevent unexpected interruptions to their guests and operations.

We have partnered with ANGUS ANYWHERE for preventive program discipline. Features of our preventive program include:

  • “At a glance” view of real time service level conditions, routing and escalation
  • Work order life cycle tracking
  • Pre-configured billing rules
  • Mobile and paperless dispatch
  • Integration with many A/R systems

Learn more about our Preventive Maintenance strategies here.

Staffing

We know how challenging it can be to find experienced and dedicated staff you can rely on. As one of the few nationwide suppliers of qualified food & beverage professionals, we work with companies nationwide to provide them with the highest quality staff in the food service, hospitality and related industries.  

Every employee is hired based on their qualifications and receives benefits and access to TIPS, TEAMS, TABC, ServSafe, LEAD and other trainings. We screen every employee, handle all paperwork and assume all workers’ compensation and general liability insurance. Our extensive network allows us to provide staffing solutions to hundreds of companies and the perfect job to thousands of employees. 

Stewarding

Our stewarding team provides support to your hectic kitchens no matter how large or small.

When running a busy, bustling kitchen, it is essential to have a reliable stewarding team working side-by-side to support your kitchen personnel and keep it clean and orderly. Our expert stewarding services department, with our proprietary model, will make sure that your staff has the equipment that they need, when they need it, without getting in the way and keeping your costs in check. Our experience spans kitchens of all sizes, including those within large hotel and casino complexes.

In need of supplemental staff? Learn more on our Staffing page

Turn-key Housekeeping Services

We are the largest provider of turn-key housekeeping services to the hospitality industry in the nation, cleaning 2.5 million guestrooms cleaned annually in properties of all sizes. 

In our turn-key housekeeping operation, we are responsible for every aspect of managing and running your largest, and most complex department: cleaning hotel rooms and hallways, providing turndown service, managing equipment, and completing scheduled “deep clean” room maintenance. Each housekeeping department is led by a seasoned Housekeeping Executive and is backed by a team of highly skilled attendants and quality assurance inspectors. This full-time property manager is no more than two levels removed from our executive team and ensures that our housekeeping department works as an extension of your team. 

Window Cleaning

For over 50 years, we’ve been providing window cleaning services to hotels, casinos, residences, commercial high rises and more. Our team maintains an industry leading record of safety and cleanliness for cleaning interior, exterior, high rise and low rise windows and all windows in between. 

Our Training Program

Our training programs prepare our associates to take on any challenges that may arise at your casino hotel.

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Our Partners

Through our trusted partners, we are able to provide quality service to our casino hotel properties across the country.

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Our Clients

We provide managed services to some of the most established gaming brands in the nation.

Meet Our Clients

Join Our Team

With our growing casino customer base, we are always looking for new associates.

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Inquire About Our Services

Learn more about our casino services through one of our industry experts.

Contact Us