Get an inside look at trending topics written by industry leaders and professionals, who provide their unique perspectives and actionable insights so you can stay current and knowledgeable.
Hotel and casino operators are exploring innovative solutions in today’s challenging hospitality landscape marked by labor shortages and pandemic aftereffects. Outsourcing operations and cleaning departments have emerged as a strategic option. As budget season approaches, consider these key benefits of partnering with an integrated services provider: Focus on Core Business Outsourcing frees up valuable executive…
In today’s competitive job market, attracting and retaining top talent has become a critical challenge for businesses across all industries. With a limited talent pool and high demand, companies must offer unique benefits and deliver on their promises to secure the best employees. This comprehensive guide explores effective strategies for attracting, recruiting, and retaining top…
At The Service Companies, we believe our team members are the cornerstone of our success. We’re committed to fostering an environment where every individual can thrive, grow, and build a rewarding career. Here’s why joining our team is your next great career move: Comprehensive Training & Development We understand that starting a new job can…
As the industry leader in marble restoration, The Service Companies (TSC) is dedicated to helping our clients maintain the beauty of their stone, tile, and grout surfaces. We ensure that stone surfaces stay clean and stunning year-round with our extensive expertise in marble, granite, tile, and grout care. The Importance of Shining Marble Floors The…
As the summer season kicks into high gear, hotels, resorts, and casinos brace themselves for many events, from corporate retreats to festive celebrations. To ensure these occasions are executed flawlessly and leave a lasting impression on guests, it’s crucial to have a skilled and dedicated hospitality staff on hand. When contacting staffing vendors for proposals,…
For nearly three decades, Nikki has helped shape the human resources strategy and culture at The Service Companies. From handling core HR functions to driving engagement, training, and inclusion initiatives, she has witnessed the field’s remarkable evolution. In this interview, Nikki shares her proudest accomplishments, the biggest lessons learned, and insights for aspiring HR professionals….
Airplane travel is a convenient and affordable way to get from destination to destination, whether for business or pleasure. We asked our TSC well-traveled team members who are well-versed in travel to give their best advice for an efficient travel experience. Whether you fly once a year, or multiple times a week, these travel tips…
You may have heard the adage “Expect What You Inspect” at some point during your hospitality career. An inspection program will provide more detailed feedback to all parties involved with a common goal to continuously improving the service provided to the customer. Whether it is inspecting a casino floor, guest rooms, hotel public areas or…
Carpet Care in Hospitality and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing…
At The Service Companies, we partner with many brands to elevate hotel housekeeping management at our client’s properties. While service cultures and standards differ across them, all of our clients share a similar desire to wow, delight, and add value through personalized touches that create unforgettable guest experiences. Our housekeeping leaders prioritize customer service training…
This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations. The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life…