The Service Companies Blog

Service. Above All

Category: Technology

Common Issues We See In Casinos

With over 1.1 million sq. ft. of gaming area under contract and over 15 years of experience providing services to the industry, we understand the unique challenges that commercial and Native American casinos and casino hotels face in their day to day operations:

  • The struggle to find legal labor due to low unemployment rates, rising wages, and the ongoing “War on Talent”
  • High workers’ compensation and general liability rates/expenditures/exposure
  • Valuable resources are spent managing relationships in union environments
  • Inefficiencies and lack of productivity in non-core departments
  • Maintaining a consistently high quality of service 24 hours a day, 7 days a week
  • High energy usage

These challenges create a large cost burden for casinos, and one option to alleviate these issues is to partner with a well-capitalized service provider (see our previous article on what to take into consideration when selecting a vendor). Our team of seasoned industry experts established a diverse list of services that cater to the common needs of every casino resort.

The Service Companies is the premier provider to the casino industry. We offer managed services, staffing services, specialty services, and engineering services to casino properties across the nation. Backed by a large investment fund, we have the capital to support a casino’s stringent requirements and massive needs and have the years of experience driving productivity and providing solutions that reduce costs and energy.

As part of our commitment to service, our team takes full accountability of recruiting needs, compliance checks, and training to ensure success. To learn more, click on the links to our services above, or contact one of our industry experts at https://www.theservicecompanies.com/contact/.

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Investing in technology: improved productivity, engagement and service

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The Service Companies’ proprietary TAMS system

Technology has completely transformed each and every one of our daily lives. It has made us more productive, given us greater access to information, and simplified procedures that used to take days, weeks or months to complete. At The Service Companies, we believe that technology is integral to increasing the productivity of our associates, creating best-in-class employee engagement and training programs, and providing the highest quality service to our customers and their guests. As the premier provider of cleaning, staffing and managed services to hotels, casinos and vacation ownership resorts nationwide, The Service Companies has made a significant investment in proprietary technology to increase the efficiency of our Managed and Staffing Services.

Talent Acquisition

Recruitment, training and employee engagement typically involve the most investment of money, time and energy from Housekeeping operational leaders. We recognized that our 30 years of success had provided us invaluable operational and recruiting knowledge that we translated into our own system – Talent Acquisition Metric System (TAMS). In 2016, we launched TAMS, which allows our Talent Acquisition team to create daily task lists focused on ground level recruiting, to analyze historical data on staffing levels for each of our customer’s properties (enabling us to anticipate ebbs and flows), and to review real time dashboards reflecting staffing levels at our properties and regions throughout the country.

Productivity Analysis

The Service Companies has successfully quantified the productivity of their team members. With our proprietary Flash Program portal, our operations leaders and executive team can view and track the productivity of a Housekeeping Department as well as analyze the daily productivity of each Guest Room Attendant. For any Guest Room Attendant that falls below a certain range, we pin point the issue and work on a resolution to increase those scores. Our portal is transferable across the multiple brands we operate within, and comes complete with a mobile site accessible via tablet. Our Executive Housekeepers get real-time, actionable intelligence to help them manage their teams and properties.

Employee On-boarding and Retention Tracking

In 2016, The Service Companies partnered with an external consulting company to collect data and analyze why associates join or don’t join our team or stay for a certain amount of time. The intelligence we gather through this exhaustive analysis of our on-boarding and retention strategies will help us get a clear picture of what we can improve on so that we continue to be the premier employer of hourly associates in the managed service space.

Training

Coming in 2017, The Service Companies will be launching a customized and proprietary training and engagement mobile app, Star Service Training. While we have been utilizing digital training checklists, inspection forms and tools for years, Star Service Training enables us to keep all of the files in one place that our associates can access on their phones to complete. Training will be able to be completed on the app, with our most anticipated augmented reality feature that enables the phone to complete the inspection itself using the camera. Associates will be recognized and rewarded with points, which they will then be able to use to purchase gift cards and items from The Service Companies’ online store. This training app and our other proprietary technology will also be integral to the operations of a new simple, reliable and compliant housekeeping staffing service for hotels and resorts that The Service Companies will be launching in January 2017.

As a large, well-capitalized strategic hospitality partner, we continue to invest in, and help develop, the latest technology to streamline our processes and increase efficiency across all departments of our organization, which also enables our customers to command premium pricing and potentially produces savings.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.