Casino Housekeeping & Laundry

Imagine a situation where your casino housekeeping and laundry departments are fully staffed, all rooms are turned on time, and guest satisfaction scores are consistently strong.

For many casinos, this is often out of reach without a strategic partner. At TSC, our casino services teams are experts with decades of experience managing casino cleaning operations, and we clean over 8,000 guest rooms per day (3.2 million annually).

In our turn-key housekeeping operation, we are responsible for every aspect of managing and running a luxury casino’s largest and most complex department: cleaning guest rooms and hallways, providing turndown service, managing equipment, and completing scheduled “deep clean” room maintenance. Each housekeeping department our company manages is an extension of your team and is led by a seasoned Housekeeping Executive and backed by a team of highly skilled attendants and quality assurance inspectors.

How TSC Approaches Casino Housekeeping & Laundry

We understand that your casino’s brand is unique and your properties are as well. When performing a casino walkthrough, we are careful to note specific needs and brand standards that require special attention.

For casino housekeeping, we approach new clients with the following considerations: 

  • Which procedures, chemicals, equipment, and processes will help our clients achieve their goals, turn rooms by a designated time, and provide a superior guest experience
  • Any collateral, amenities, furniture, and fixtures
  • Maintaining adjacent surface quality and care
  • Room types, bathroom features, credit assignment, average length of stay, previous year and forecast occupancy, and other property-specific information

For laundry, we manage a casino’s laundry and linen contracting service or on-site facility, making sure to maintain the appropriate par levels from day-to-day, week-to-week.

Our goal is to provide a superior guest experience and improve guest satisfaction, allowing your casino to increase bookings and maximize revenue.

Service Standards for Casino Housekeeping & Laundry

The Service Companies has a robust quality assurance program and service standards training for each of our employees and supervisors.

Each inspection is time & geo stamped and electronically forwarded to a list of recipients including members of our senior leadership team. Below is a sample of our inspection programs, which are implemented based on the needs of your hotel:

  • Guest Room Inspections: If available, room inspections are completed using HotSOS™. Our inspectors are required to document a minimum percentage of guest rooms each day.  
  • VIP Arrival Inspections:  Your most important guests receive the personal attention of the casino’s housekeeping leader. Each room is thoroughly inspected and documented prior to the guest arrival. Every VIP inspection follows a very detailed inspection program that is tailored to meet the hotel’s VIP standards. 
  • Guest House Attendant Inspections: Corridor and public area inspections are completed daily by the inspectors. 
  • Back of House Inspections: Service landings are inspected daily. Back of house storage closets are inspected based on a pre-defined schedule. Other employee and BOH areas are inspected on a regular interval.
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