by Brad Penrith Enterprise Sales Executive, The Service Companies During more than 20 years of senior management in luxury hotels and global resorts, I noticed that overnight cleaning rarely came up in strategic discussions — until it caused a crisis. Overnight cleaning is one of the least examined operational functions in luxury hospitality, though it…
by Alan Ching Senior Vice President, Operations — West The Service Companies During more than a decade in casino operations and revenue management — with perspectives ranging from housekeeping supervisor to senior vice president — I have seen how the powerful strategic potential of outsourcing can be easily misunderstood. Here’s how it starts: A general manager is…
By Corné WolmaransVice President of Risk and Safety, The Service Companies During more than 20 years in hospitality risk management, I have seen a consistent pattern in how operational excellence is defined, measured, and sometimes challenged. Most organizations measure excellence by what their guests experience: clean rooms, quick responses, and genuine warmth of service. These…
How Tribal Gaming Leaders Can Protect Revenue, Strengthen Operations, and Support Long-Term Workforce Goals Introduction: Why Housekeeping and EVS Have Become Strategic Priorities Tribal casinos operate with a purpose that extends beyond property-level profitability. Revenue generated through gaming, hospitality, entertainment, and resort operations often supports essential services, community investment, employment opportunities, and the long-term priorities…
By Jennifer Nietz, Vice President of Revenue Operations at The Service Companies For decades, hospitality and gaming operators have relied on a familiar default for their cleaning operations. Whether running an in-house department or calling a local staffing agency to fill open shifts, the underlying approach has remained largely unchanged. This reliance on basic labor…
By Harrison HutchinsonSenior Vice President of Operations, The Service Companies After more than 20 years leading operations across luxury hotels, casino resorts, and large-scale service environments, I have learned that the most important habit a hospitality leader can develop is not decisiveness, process discipline, or budget vigilance—it is the willingness to listen before acting. Sounds…
Hospitality and Risk Management Expert Joins TSC to Enhance Enterprise Safety Standards and Operational Compliance Miami, FL, May 21, 2026 – The Service Companies (TSC), the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries, today announced the appointment of Corné Wolmarans as Vice President of Risk and Safety. The…
By Eva Nika, Area Vice President of Operations Luxury hospitality is a people-intensive business that often mistakes management for leadership. Many organizations hire managers to oversee operations, checklists, and spreadsheets, but they fail to develop leaders who can inspire a team. A manager who operates on autopilot cannot handle the unpredictable nature of a 5-star…
How luxury hospitality leaders can break the chronic staffing cycle and reclaim their focus on guest experience. By Steven Dougherty, The Service Companies After more than 30 years in hospitality operations — in hotels, resorts, and outsourced service organizations — I have learned that the leaders who are best positioned to elevate the guest experience…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
MIAMI, FL – April 30, 2026 – The Service Companies (TSC) announces the appointment of Harrison Hutchinson as Senior Vice President of Operations, Central Region. Hutchinson brings over 20 years of award-winning leadership in luxury hotels, casino resorts, and large-scale service transformation to the TSC leadership team. Hutchinson most recently served as Director of Guest…
Hospitality Operations Veteran Joins Leadership Team to Drive Strategic Partnerships and Growth The Service Companies (TSC), the leading provider of managed hospitality and gaming services, today announced the appointment of Chris Wilkinson as Senior Vice President of Sales. With over 20 years of experience managing large-scale operations for industry icons that include MGM Resorts and…