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The Service Companies Appoints Global Hospitality Leader Anibal Fernandez as Vice President of Operations, Eastern Region

MIAMI, FL – The Service Companies (TSC) has announced the appointment of Anibal Fernandez as Vice President of Operations for its Eastern Region. Fernandez joins TSC with over two decades of global hospitality leadership experience, specializing in large-scale operational transformations, process standardization, and high-volume asset management. In his new role, Fernandez will lead TSC’s Eastern…

Hospitality, Housekeeping, Leadership, Luxury Casinos, Managed Housekeeping, Public Area Cleaning, Staffing
Why More Casinos Are Outsourcing Overnight Cleaning 

Casino operators are outsourcing overnight cleaning because it helps them maintain a consistently guest-ready property, improve workforce stability, reduce management burden, and protect the guest experience without disrupting gaming operations. As labor challenges continue across hospitality, many casino executives are realizing that overnight cleaning is no longer simply a facilities function. It is a strategic operational responsibility that directly…

Hospitality, Leadership, Luxury Hotels, Public Area Cleaning, Staffing
Owning the Night: How Outsourcing Solves the Overnight Cleaning Challenge

by Brad Penrith Enterprise Sales Executive, The Service Companies During more than 20 years of senior management in luxury hotels and global resorts, I noticed that overnight cleaning rarely came up in strategic discussions — until it caused a crisis. Overnight cleaning is one of the least examined operational functions in luxury hospitality, though it…

Hospitality, Leadership, Luxury Casinos, Staffing, The TSC Way
Outsourcing Isn’t About Cutting Costs — It’s About Driving Casino Performance

by Alan Ching Senior Vice President, Operations — West The Service Companies During more than a decade in casino operations and revenue management — with perspectives ranging from housekeeping supervisor to senior vice president — I have seen how the powerful strategic potential of outsourcing can be easily misunderstood.  Here’s how it starts: A general manager is…

Infographic displaying a photo of Corné Wolmarans, his title, and the title of the blog post "Why Operational Excellence without Risk Discipline Is a Hidden Liability"
Hospitality, Housekeeping, Leadership, Managed Housekeeping
Why Operational Excellence Without Risk Discipline Is a Hidden Liability

By Corné WolmaransVice President of Risk and Safety, The Service Companies During more than 20 years in hospitality risk management, I have seen a consistent pattern in how operational excellence is defined, measured, and sometimes challenged. Most organizations measure excellence by what their guests experience: clean rooms, quick responses, and genuine warmth of service.  These…

Graphic with The Service Companies logo and text reading "The Tribal Casino Guide to Outsourcing Housekeeping and EVS"
Cleaning, Housekeeping, Leadership, Luxury Casinos, Managed Housekeeping
The Tribal Casino Guide to Outsourcing Housekeeping and EVS

How Tribal Gaming Leaders Can Protect Revenue, Strengthen Operations, and Support Long-Term Workforce Goals Introduction: Why Housekeeping and EVS Have Become Strategic Priorities Tribal casinos operate with a purpose that extends beyond property-level profitability. Revenue generated through gaming, hospitality, entertainment, and resort operations often supports essential services, community investment, employment opportunities, and the long-term priorities…

Cleaning, Hospitality, Leadership, Managed Housekeeping, Staffing
Stop Paying for Hours and Start Paying for Results: Cost Advantages of Managed Hotel Staffing

By Jennifer Nietz, Vice President of Revenue Operations at The Service Companies For decades, hospitality and gaming operators have relied on a familiar default for their cleaning operations. Whether running an in-house department or calling a local staffing agency to fill open shifts, the underlying approach has remained largely unchanged. This reliance on basic labor…

Leadership, Luxury Casinos, Luxury Hotels, Managed Housekeeping
First Listen, Then Lead: Using Guest and Team Feedback to Drive Performance

By Harrison HutchinsonSenior Vice President of Operations, The Service Companies After more than 20 years leading operations across luxury hotels, casino resorts, and large-scale service environments, I have learned that the most important habit a hospitality leader can develop is not decisiveness, process discipline, or budget vigilance—it is the willingness to listen before acting. Sounds…

Cleaning, Housekeeping, Leadership, Luxury Casinos, Luxury Hotels, Managed Housekeeping, Public Area Cleaning, Staffing
Why the Heartbeat of Luxury Hotels and Casinos is Operational Excellence

By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…