Guest Satisfaction Through Expert Cleaning & Hospitality
One of the keys to a successful resort operation is ensuring that guests can enjoy their resort experience without interruption. The Service Companies knows that to achieve excellence in service delivery, it’s essential to create an environment that is welcoming, comfortable, memorable, and, above all, in pristine condition.
At TSC, we provide consistent leadership and oversight to maintain the highest customer satisfaction standards you expect for your resort. Our leadership includes management, highly skilled supervisors, quality assurance inspectors, experts, and leads with decades of experience managing large luxury resort operations.
Our client-focused operating model results in TSC having complete accountability for your resort’s cleanliness operations. This includes daily cleaning and inspection of the public areas, designated back-of-house and front-of-house space, lobby, and food and beverage areas. We accomplish this through a robust quality assurance program and service standards training program for each of our employees.
Our Services for Resorts
Our Value As A Trusted Partner
Our Process for Resorts
A thorough walk-through of your property to evaluate the unique characteristics and to strategize a service plan to meet brand standards.
Develop a schedule with management to not disrupt or hinder the guest experience.
Provide resort leadership full visibility into the dispatch of work orders, productivity, breakdown trends, routing and escalation.