For many years, timeshare and vacation ownership brands evaluated housekeeping partners using a relatively simple set of questions. Were enough associates scheduled? Were the units cleaned? Did labor costs stay within budget? While those questions still matter, they no longer provide a complete picture of operational performance. Today’s vacation ownership leaders face increasing pressure to deliver exceptional…
Casino operators are outsourcing overnight cleaning because it helps them maintain a consistently guest-ready property, improve workforce stability, reduce management burden, and protect the guest experience without disrupting gaming operations. As labor challenges continue across hospitality, many casino executives are realizing that overnight cleaning is no longer simply a facilities function. It is a strategic operational responsibility that directly…
By Corné WolmaransVice President of Risk and Safety, The Service Companies During more than 20 years in hospitality risk management, I have seen a consistent pattern in how operational excellence is defined, measured, and sometimes challenged. Most organizations measure excellence by what their guests experience: clean rooms, quick responses, and genuine warmth of service. These…
How Tribal Gaming Leaders Can Protect Revenue, Strengthen Operations, and Support Long-Term Workforce Goals Introduction: Why Housekeeping and EVS Have Become Strategic Priorities Tribal casinos operate with a purpose that extends beyond property-level profitability. Revenue generated through gaming, hospitality, entertainment, and resort operations often supports essential services, community investment, employment opportunities, and the long-term priorities…
By Jennifer Nietz, Vice President of Revenue Operations at The Service Companies For decades, hospitality and gaming operators have relied on a familiar default for their cleaning operations. Whether running an in-house department or calling a local staffing agency to fill open shifts, the underlying approach has remained largely unchanged. This reliance on basic labor…
By Harrison HutchinsonSenior Vice President of Operations, The Service Companies After more than 20 years leading operations across luxury hotels, casino resorts, and large-scale service environments, I have learned that the most important habit a hospitality leader can develop is not decisiveness, process discipline, or budget vigilance—it is the willingness to listen before acting. Sounds…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
By Alecia Stephens The hospitality industry currently faces a persistent narrative that maintaining an in-house housekeeping department is the most cost effective path for a property. When leadership teams evaluate their operating budgets, the primary objection to working with a managed service partner is almost always the hourly rate. This focus on a single number…
Award-Winning Provider to Showcase Specialized Tribal Casino Solutions for Housekeeping, Overnight Cleaning and EVS Our presence at this year’s convention is centered on partnership,” — Brian Coyne SAN DIEGO, CA, UNITED STATES, March 30, 2026 The Service Companies (TSC), the premier provider of managed services to the Tribal casino and luxury hospitality industries, today announced…
Tribal gaming exists to serve a mission far more important than the quarterly earnings reports typical of the commercial sector. Revenue from these properties directly funds the crucial infrastructure of a Sovereign Nation. It builds clinics, fuels schools, and supports community longevity. When staffing gaps at a resort stall mid-week hotel turns or leave a…
In luxury hospitality, every detail matters. From the crispness of freshly turned-down linens to the gleam of a spotless chandelier, guests arriving at a five-star property have paid for — and expect — perfection. For operational leaders managing luxury hotels and the pressure to deliver that perfection consistently, at scale, is relentless. That is why…
Running a five-star hotel, resort, or casino property is an exercise in managing infinite detail at the highest standard — all while controlling costs and competing for the best talent. For executive teams navigating these challenges, hotel staffing solutions built around strategic outsourcing have moved from a niche option to a powerful competitive advantage. Whether…