As the hospitality industry evolves, the role of housekeeping in shaping guest experiences becomes increasingly crucial. This Housekeeping Week, we’re shining a spotlight on the individuals behind pristine rooms and unforgettable stays. We had the privilege of sitting down with Eva, Director of Operations in Bethlehem, PA, to uncover the strategies and philosophies that drive…
In celebration of Housekeeping Week, we had the pleasure of sitting down with LaToya, Director of Operations in Auburn, Washington. Her insights shed light on the crucial role housekeeping plays in creating exceptional guest experiences. Let’s dive into how LaToya and her team set the gold standard for cleanliness and hospitality. Setting the Bar for…
In the hospitality industry, the unsung heroes often work behind the scenes, ensuring guest comfort and satisfaction. International Housekeeping Week, observed from September 8-14 this year, is our opportunity to shine a spotlight on these essential team members and express our heartfelt appreciation for their dedication and hard work. At The Service Companies, we recognize…
Hotel and casino operators are exploring innovative solutions in today’s challenging hospitality landscape marked by labor shortages and pandemic aftereffects. Outsourcing operations and cleaning departments have emerged as a strategic option. As budget season approaches, consider these key benefits of partnering with an integrated services provider: Focus on Core Business Outsourcing frees up valuable executive…
As the industry leader in marble restoration, The Service Companies (TSC) is dedicated to helping our clients maintain the beauty of their stone, tile, and grout surfaces. We ensure that stone surfaces stay clean and stunning year-round with our extensive expertise in marble, granite, tile, and grout care. The Importance of Shining Marble Floors The…
As the warmer months approach, our luxury hotel properties eagerly await an influx of travelers from near and far. Spring and summer mark the peak tourism season, offering guests opportunities to embark on new adventures and create lasting memories. At The Service Companies, we take immense pride in preparing our properties to provide exceptional hospitality…
You may have heard the adage “Expect What You Inspect” at some point during your hospitality career. An inspection program will provide more detailed feedback to all parties involved with a common goal to continuously improve the service provided to the customer. Whether it is inspecting a casino floor, guest rooms, hotel public areas or…
Carpet Care and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and…
At The Service Companies, we partner with many brands to elevate hotel housekeeping management at our client’s properties. While service cultures and standards differ across them, all of our clients share a similar desire to wow, delight, and add value through personalized touches that create unforgettable guest experiences. Our housekeeping leaders prioritize customer service training…