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Carpet Care in Hospitality and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing…
At The Service Companies, we partner with many brands to elevate hotel housekeeping management at our client’s properties. While service cultures and standards differ across them, all of our clients share a similar desire to wow, delight, and add value through personalized touches that create unforgettable guest experiences. Our housekeeping leaders prioritize customer service training…
This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations. The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life…