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TSC Case Studies / White Papers
Get an inside look at trending topics written by industry leaders and professionals, who provide their unique perspectives and actionable insights so you can stay current and knowledgeable.
Luxury Hotel Properties Need Professional Managed Staffing Solutions To Stay Ahead
Hotel General Managers (GMs) often fight a recurring nightmare: the labor shortage crisis. They spend their days reacting to vacancies, chasing down overtime costs, and watching brand standards slip as their teams enter a cycle of burnout. When a property hits this wall, leadership usually looks for relief through professional hotel staffing solutions. However, just…
The Service Companies Appoints Chris Wilkinson to Senior Vice President of Sales
Hospitality Operations Veteran Joins Leadership Team to Drive Strategic Partnerships and Growth The Service Companies (TSC), the leading provider of managed hospitality and gaming services, today announced the appointment of Chris Wilkinson as Senior Vice President of Sales. With over 20 years of experience managing large-scale operations for industry icons that include MGM Resorts and…
The Service Companies to Exhibit at the Indian Gaming Tradeshow & Convention
Award-Winning Provider to Showcase Specialized Tribal Casino Solutions for Housekeeping, Overnight Cleaning and EVS Our presence at this year’s convention is centered on partnership,” — Brian Coyne SAN DIEGO, CA, UNITED STATES, March 30, 2026 The Service Companies (TSC), the premier provider of managed services to the Tribal casino and luxury hospitality industries, today announced…
A CFO’s Guide to Managed Services for Tribal Gaming
Tribal gaming exists to serve a mission far more important than the quarterly earnings reports typical of the commercial sector. Revenue from these properties directly funds the crucial infrastructure of a Sovereign Nation. It builds clinics, fuels schools, and supports community longevity. When staffing gaps at a resort stall mid-week hotel turns or leave a…
The Importance of Operational Ownership in Luxury Hotel and Resort Outsourcing
In luxury hospitality, every detail matters. From the crispness of freshly turned-down linens to the gleam of a spotless chandelier, guests arriving at a five-star property have paid for — and expect — perfection. For operational leaders managing luxury hotels and the pressure to deliver that perfection consistently, at scale, is relentless. That is why…
The Service Companies Appoints Alecia Stephens to Enterprise Sales Leadership Role
Industry veteran Alecia Stephens joins The Service Companies to strengthen enterprise sales and support workforce needs in luxury hospitality and casinos. In an industry as nuanced as ours, true value is created through deep operational empathy,” — Brian Coyne, Chief Executive Officer MIAMI, FL, UNITED STATES, March 11, 2026 The Service Companies (TSC), the premier…
9 Ways Outsourcing Operations Improves Profitability for Luxury Hotels
Running a five-star hotel, resort, or casino property is an exercise in managing infinite detail at the highest standard — all while controlling costs and competing for the best talent. For executive teams navigating these challenges, hotel staffing solutions built around strategic outsourcing have moved from a niche option to a powerful competitive advantage. Whether…
Luxury Hotel Cleaning Services and the High Cost of Protecting Brand Standards
Luxury hotel General Managers often reach a turning point where a local vendor can no longer meet the property’s growing needs. While small shops may offer competitive prices, the hidden costs of inconsistent quality and chemical errors eventually surface. Professional luxury hotel cleaning services represent the difference between protecting a Multi-Million dollar asset and facing…
Why Staffing Gaps in EVS and Housekeeping Are Costing Your Casino Millions
In the world of luxury hospitality, nobody knows their customers better than a casino. You know what your guest will most likely spend, their favorite game, where they like to eat, and their preferred suite. While high-end hotel brands can’t remember a cell phone number, a well-run casino will already have a dinner reservation waiting…
Working Alongside Unions: How The Service Companies Provides Overnight Cleaning Support and Bridges the Gap in Hospitality and Gaming
At The Service Companies, we believe the best results come from collaboration, not competition. That philosophy extends to how we work alongside unionized hospitality and gaming properties across the United States. As a CBA signatory company, we have extensive experience partnering with union teams to support operations, fill staffing gaps, and ensure service standards are…
Don’t Get Left Out in the Cold: Securing Holiday Staffing Solutions & Year-End Cleaning Now
The final months of the year are the busiest—and most profitable—for hotels, resorts, commercial properties, and event venues. But this rush brings two critical challenges: ensuring your property looks its absolute best and having enough reliable staff to handle the influx. At The Service Companies (TSC), we believe preparation is everything. Now is the time…
The Night Shift Challenge: Why You Can’t Afford to Guess on Cleaning Quality
The overnight shift is the most critical window for any high-volume property. It’s when your facility is reset, sanitized, and prepared for peak performance. Yet, it’s also the time with the least direct oversight. This dynamic creates a significant management problem: How do you ensure accountability, consistency, and a premium clean when no one is…