Category: Staffing

Hospitality Staffing Solutions for Your Needs

March 21, 2022 / / 1 Comment
Hospitality staffing team members (4)

As one of the few nationwide suppliers of experienced hospitality staff, The Service Companies understands how difficult it can be to find dedicated and reliable staff. For 16 years, we’ve been providing companies of all sizes with the highest quality staff in the food service, hospitality and related industries. Whether supplemental or temporary & on-going placement staff, we’ve got the hospitality staff you need so you can focus on your business.

We staff the following staffing position:

  • Servers
  • Bartenders
  • Banquet Servers
  • Captains
  • Clerks
  • Concessionaires
  • Concierges
  • COVID Test & Vaccination Screeners
  • Dishwashers
  • Food / Product Demonstrators
  • Housekeepers
  • Lead Retrieval
  • Line Cooks
  • Materials Assembly
  • Microphone Runners
  • Prep Cooks
  • Room Monitors & Ticket Takers
  • Registration
  • Stewards

We’re there where you need us! Our vast network enables us to provide hospitality staffing solutions to hundreds of companies nationwide. With associates throughout the country, we’re able to quickly provide staff to our clients to meet their specific needs. Unlike other staffing companies, we don’t use AI to respond to your queries and concerns. We believe in direct communication to solve your problem as quickly as possible.

Map of our staffing locations

Currently, we serve the following markets:

  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Buffalo, NY
  • Dallas, TX
  • Houston, TX
  • Kansas City, KS
  • Kansas City, MO
  • Los Angeles, CA
  • New Jersey
  • Phoenix, AZ
  • Raleigh, NC
  • Sacramento, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Francisco, CA
  • San Jose, CA
  • San Antonio, TX
  • Seattle, WA

Don’t see your market listed? We are constantly expanding our footprint so please contact us to inquire about our capabilities in your market.

To learn more about our hospitality staffing solutions and how we can help you, click here.

The Benefits of Outsourcing

December 2, 2021 / / 1 Comment

The effects of the current labor shortage and the impact of the pandemic on the hospitality industry continues to present major challenges for hotel and casino operators. Many hotel owners and managers are considering new and innovative options such as outsourcing their back of the house cleaning departments. If you are considering a potential move to pivot and benefit from leveraging an integrated services provider, here are some key considerations and potential benefits to outsourcing.

Time savings that you can now devote to your core business

Heart of the house hospitality management can eliminate the existing hotel management’s role in recruiting, background employee checks, drug screening, and training expenses, all saving executives time, which can then be focused on sales, marketing and customer service.

More training and advancement opportunities for employees

Leading companies offer participation in everything from medical, dental and vision benefits, to short term disability insurance, IRAs, credit unions and discount programs with select suppliers. Beyond this, The Service Companies offers benefits like on-demand pay for Dayforce Wallet.

Plus, there can be opportunities for advancement in this fast-growing field as well as training.

Specialized knowledge and quality management and assurance programs that result in strong quality of work

The Service Companies is comprised of team members with over 30 years of experience in their particular specialty – housekeeping, public area cleaning, stewarding, supplemental staffing, window cleaning, and more. This higher degree of specialized knowledge in specific services brings automatic benefits to your department.

housekeeping manager works on tablet while housekeeper places a pillow on a hotel bed

Some companies, like The Service Companies, guarantee certain high levels of quality. We accomplish this in large part due to our quality management and assurance programs.

Our Quality Management Program includes:

  • Complete documentation of the scope of work and service requirements
  • Quality plan including service quality measurements and metrics
  • Service Delivery Plan
  • Inventory Management
  • Human Resource Management
  • Health, Safety and Environmental Stewardship
  • Management Commitment

Our Quality Assurance program is built on the premise of thoroughly inspecting our work each day. Most daily inspections are field documented using a smart device and follow the agreed upon scope of work. Once completed, each inspection is time and geo stamped and forwarded to our senior leadership team. Inspections include:

  • Guest room inspections
  • VIP arrival inspections
  • Guest house attendant inspections
  • Back of house inspections
  • Kitchen inspections
  • Public area inspections

Outsourcing to a provider that commits to these can lead to a superior guest experience.

Potential cost savings

Outsourcing can result in cost savings. This depends on the responsibilities and costs assumed by your partner. One thing to keep in mind is that there will be soft costs, like turnover-related expenses, in addition to hard costs that may make outsourcing the right option for you.

In a managed or turn-key model, The Service Companies assumes these costs, to name a few:

man and woman smiling with woman holding a certificate and gift card
  • Salaries and wages for department
  • Payroll taxes
  • Benefits
  • Overtime
  • Annual turnover costs
  • Cleaning supplies, excluding laundry chemicals
  • Housekeeping equipment repair and replacement
  • General liability and workers’ compensation insurance
  • Recruiting & training
  • Employee incentives, engagement and retention initiatives
  • Information technology, including mobile smart devices and tablets

When considering outsourcing, the greatest benefits are savings in time and money. For employees, it offers the opportunity for more job training and advancement possibilities. Plus, it can eliminate concerns and worries about the ever increasing government and workplace regulation. And finally, it can mean quality assurance.

To request more information about The Service Companies or to speak with one of our team members, submit our form to contact us.

Road Warriors Tackle Recruiting During Pandemic

December 3, 2020 / / 0 Comments

We’d like to thank our “Road Warriors”, Gustavo Orozco and Kelsey Jeffords, for the tireless commitment to their jobs and overall team success during the midst of a global pandemic. When our clients began to reopen their doors, Gustavo and Kelsey stepped up to support our Talent Acquisition group, putting their personal lives on hold to travel to multiple clients nationwide and deliver critical recruiting support at a pivotal time for TSC. With their assistance, we’ve been able to rehire nearly 2,000 associates. We recently caught up with our two “Road Warriors” on their journey providing assistance for the Talent Acquisition team throughout the country.

Female recruiter, Kelsey Jeffords and male recruiter, Gustavo Orozco.

How long have you been with The Service Companies?

Kelsey: I’ve been with the company in a staffing operations role since January 2014.

Gustavo: I’ve been with TSC since March 2018 and have always been involved in the company’s staffing operations.

What is your current role or what is the focus of your role?

Kelsey: Talent Acquisition. I recruit a variety of positions for our casino hotel clients in Lake Charles, Louisiana.

Gustavo: Right before the pandemic I was a Strategic Operations Manager. In June I became a member of the Talent Acquisition team, traveling to and recruiting hospitality staff in Connecticut, Dallas, Houston, Atlanta, Seattle, San Francisco, South Lake Tahoe, and Reno.

What traits does a Road Warrior need to have? 

Kelsey: A Road Warrior should be willing to live life on the road, have strong work ethic, dedication, and lots of energy!

Gustavo: A willingness to travel frequently and the ability to efficiently perform your role from any location (airport, coffee shop, hotel lobby, car, etc…)

What’s been your biggest accomplishment or the most rewarding aspect of your new role?

Kelsey: The most rewarding part of this job is to be able to give others an opportunity to work. It’s always an accomplishment when the applicants that are hired are happy and able to provide for themselves and their families.

Gustavo: My biggest accomplishments have been seeing how my work impacts different parts of the nation. Establishing a better relationship in person with coworkers who I had only met through video before has been very rewarding. 

Any tips for traveling during COVID/a pandemic? 

Kelsey: Make sure to always wear your mask, especially when dealing with different people on a day-to-day basis. 

Gustavo: Enjoy the outdoors. If you’re traveling to a new place, keep your distance and stay safe. Being outdoors is a convenient way to do so.  I normally like to jog/hike outdoors when I visit a new city. 

Gustavo and Kelsey played critical roles in managing our talent pipeline with their recruiting efforts during one of TSC’s, and the nation’s, most unprecedented times. The dedication and teamwork that these two team members have displayed over the last 6 months is nothing short of outstanding.

Interested in joining our team? You can learn more about the various positions available at The Service Companies, including recruiting, operations, and business development positions, here.

Leaders In Service: Heather Dailey

May 21, 2019 / / 0 Comments

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. That is why we developed Leaders inheadshot of Heather Dailey Service, a series of interviews recognizing the high-performing associates across our company.

Heather Dailey from Acrobat Outsourcing is our most recent addition to our Leaders in Service series. Heather Dailey’s passion for the job, along with her recent promotion to Director of Business Development, proves that she is integral to the success of Acrobat Outsourcing, our hospitality staffing division. Learn more about Heather Dailey and the contributions she has made to our company below!

Congratulations on your recent promotion, Heather! Before becoming Director of Business Development, what other roles have you held at Acrobat Outsourcing? How long have you been with us?

I started with Acrobat Outsourcing in 2011 as our Client Services Manager. I was promoted to Business Development Manager in Northern California in 2012 and quickly took over the Southern California region. It has been a great eight years so far and I’m excited for many more!

What does your job entail?

My job entails managing our sales department, driving new business and maintaining / growing our current customer base. I am always finding new opportunities to grow our division!

What do you love most about your position?

I love getting to know my team and learning more about the diverse markets where we provide services. From my previous position, I know our California markets inside and out, but I have enjoyed expanding my knowledge into new markets and working with our clients nationwide. Our associates and customers are phenomenal people; I am excited to work with everyone on a closer basis.

How do you stay motivated and how do you motivate your team?

My family keeps me motivated, but so does closing a big deal! Nothing is more exciting to me than bringing on a new large customer. I am very competitive, so I am always working towards bettering myself and my abilities. I motivate my team by building trust with them and learning what motivates them on an individual basis. And I help them stick to their goals, both personally and professionally.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing?

My life pretty much revolves around my daughter, Elliott, but I love it! My husband and I enjoy seeing the world through her eyes and we have been having a blast creating memories though traveling, spending time with family, and taking trips to Lake Tahoe.

What has been the most exciting thing you have participated in with Acrobat Outsourcing? What made it successful?

Assisting with the development of our STAMP program! By listening and understanding our clients’ needs, we have been able to create a spectacular lasting program that has opened many doors for us and will continue to help us to grow. I believe we have been successful because we take the time to understand our customer, their issues and how we can solve them in a unique and creative way. I am very lucky to work with such an intelligent and innovative team.

Do you have what it takes to be a Leader in Service? We have hundreds of positions open across the nation. Apply today!

What to Look for in a Staffing Agency for Corporate Cafés

January 7, 2019 / / 1 Comment

One of the best ways to get qualified staff members for your corporate cafeteria or corporate café is to turn to a hospitality staffing agency. Staffing agencies do not necessarily offer the same services or benefits to their clients, and it can be difficult to distinguish the good companies from the bad. Consider the impact a poor organizer or a sub-par chef could have on your company’s reputation. Hiring top talent is imperative and we have put together some things to consider when selecting a hospitality staffing agency for your business:

waitress picking up glasses

  1.  Experience working with your type of business– Every kitchen and front-of-the-house is unique (that’s the best part of the industry!), and not all staffing agencies are familiar with the needs of every setup. For example, a company that routinely places candidates in traditional restaurants or hotels may have little experience finding the right person for the job with a university food service contractor. Kitchen environments are diverse; choose a hospitality staffing agency that has experience working with your type of corporate cafeteria operation.
  1.  Broad pool of candidate backgrounds and skill sets– This should seem obvious, but it’s something that cannot be emphasized enough. Just because a company claims to find candidates for hospitality jobs does not mean it has a large pool of them available. Many generic staffing agencies will bill themselves as offering corporate cafeteria staff members, but that does not mean they’ve courted many people with the right experience. There are many diverse skill sets needed to run or work in a hospitality setting. Focus on industry-specific agencies that have a diverse array of hospitality candidates with the exact backgrounds you need.
  1.  Assistance with screening and interviewing– The best hospitality staffing agencies not only connect you with candidates, but can pre-screen them using your criteria and even conduct a first round of interviews for you. This saves you time and money on your search.
  1.  Timely & Accurate Invoicing– Different staffing agencies use many varying fee structures but, in general, we believe you should only pay for results. You’ll want to know that your staffing agency is working for you and that they are incentivized to provide only the best candidates possible, all of whom meet and exceed your standards. Always be sure that payroll, taxes, workman’s compensation and fully-bonded insurance are included with your all-inclusive fee. This helps you keep peace of mind and ensures a healthy bottom line.

As the leading National Hospitality Staffing Firm, we look forward to providing your corporate cafeteria or café the top talent you need to be successful. For more information about our front and back-of-house and recruiting solutions, contact us at https://theservicecompanies.com/contact/consultation/.

Common Issues We See In Casinos

December 17, 2018 / / 0 Comments

With over 1.1 million sq. ft. of gaming area under contract and over 15 years of experience providing services to the industry, we understand the unique challenges that commercial and Native American casinos and casino hotels face in their day to day cleaning operations:

  • The struggle to find legal labor due to low unemployment rates, rising wages, and the ongoing “War on Talent”
  • High workers’ compensation and general liability rates/expenditures/exposure
  • Valuable resources are spent managing relationships in union environments
  • Inefficiencies and lack of productivity in non-core departments
  • Maintaining a consistently high quality of service 24 hours a day, 7 days a week
  • High energy usage

These challenges create a large cost burden for casinos, and one option to alleviate these issues is to partner with a well-capitalized service provider (see our previous article on what to take into consideration when selecting a vendor). Our team of seasoned industry experts established a diverse list of services that cater to the common needs of every casino resort.

The Service Companies is the premier provider to the casino industry. We offer managed services, staffing services, specialty services, and engineering services to casino properties across the nation. Backed by a large investment fund, we have the capital to support a casino’s stringent requirements and massive needs and have the years of experience driving productivity and providing solutions that reduce costs and energy.

As part of our commitment to service, our team takes full accountability of recruiting needs, compliance checks, and training to ensure success. To learn more, click on the links to our services above, or contact one of our industry experts at https://www.theservicecompanies.com/contact/.

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