At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. That is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our company.
Heather Dailey from Acrobat Outsourcing is our most recent addition to our Leaders in Service series. Heather’s passion for the job, along with her recent promotion to Director of Business Development, proves that she is integral to the success of Acrobat Outsourcing, our hospitality staffing division. Learn more about Heather and the contributions she has made to our company below!
Congratulations on your recent promotion! Before becoming Director of Business Development, what other roles have you held at Acrobat Outsourcing? How long have you been with us?
I started with Acrobat Outsourcing in 2011 as our Client Services Manager. I was promoted to Business Development Manager in Northern California in 2012 and quickly took over the Southern California region. It has been a great eight years so far and I’m excited for many more!
What does your job entail?
My job entails managing our sales department, driving new business and maintaining / growing our current customer base. I am always finding new opportunities to grow our division!
What do you love most about your position?
I love getting to know my team and learning more about the diverse markets where we provide services. From my previous position, I know our California markets inside and out, but I have enjoyed expanding my knowledge into new markets and working with our clients nationwide. Our associates and customers are phenomenal people; I am excited to work with everyone on a closer basis.
How do you stay motivated and how do you motivate your team?
My family keeps me motivated, but so does closing a big deal! Nothing is more exciting to me than bringing on a new large customer. I am very competitive, so I am always working towards bettering myself and my abilities. I motivate my team by building trust with them and learning what motivates them on an individual basis. And I help them stick to their goals, both personally and professionally.
Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing?
My life pretty much revolves around my daughter, Elliott, but I love it! My husband and I enjoy seeing the world through her eyes and we have been having a blast creating memories though traveling, spending time with family, and taking trips to Lake Tahoe.
What has been the most exciting thing you have participated in with Acrobat Outsourcing? What made it successful?
Assisting with the development of our STAMP program! By listening and understanding our clients’ needs, we have been able to create a spectacular lasting program that has opened many doors for us and will continue to help us to grow. I believe we have been successful because we take the time to understand our customer, their issues and how we can solve them in a unique and creative way. I am very lucky to work with such an intelligent and innovative team.
Do you have what it takes to be a Leader in Service? We have hundreds of positions open across the nation. Apply today!
The Service Companies is the premier provider of managed, hospitality, specialty and engineering services to hotels, casinos, resorts, corporate dining facilities, stadiums, universities, hospitals, commercial facilities and more across the United States and Caribbean. We tailor our services to the unique needs of our clients, resulting in a superior customer experience for their guests, staffing solutions that streamline hiring and recruiting processes, and improved building efficiencies. Whether you are interested in our services for your property or are interested in joining our team, we look forward to working with you.