When you think of an efficient casino or hotel check-in process, does the Front Desk operation come to mind? As hospitality experts, we all understand that the efficiency of the Front Desk and check-in relies tremendously on what happens behind the scenes within the Housekeeping operation. Without having sufficient inventory of clean rooms, they cannot satisfy early check-ins or unpredictable guest demands.
From my experience as a Front Office Manager and Director of Housekeeping, I developed processes and a guide that would ensure guestroom check-in efficiency. At The Service Companies, we employ these in all our of our Housekeeping departments across the country.
To download a copy of the casino and hotel check-in guide, filled with best practices, fill in your information below.
Laurie Katinos is one of the leading hospitality operations directors. Her expertise in housekeeping operations spans over 20 years, with the majority of her time spent with Hyatt Hotels Corporation and The Service Companies. Her knowledge and operations savvy has contributed to The Service Companies becoming the unrivaled provider of cleaning, staffing and managed services in the hospitality industry.
When I arrive at a destination there is nothing that puts me in a bad mood more quickly than an inefficient check-in system!