Our managed services segment recognizes the importance of making our associates feel prepared for their new roles, so we invest in proper training and development at all levels to improve skills and provide opportunities for advancement.
New Associate Training
As a new member of our team, you will complete a comprehensive training program, created by nationally renowned operations professionals. A training portal, complete with access to an array of resources, position checklists, procedures and step-by-step training guides, to bridge learning gaps and ensure you are prepared for and understand the responsibilities and best practices of your new role.
SHINE Training Program
We know that our associates are an essential part of each guest’s overall experience. That is why we developed our SHINE training program. The Acronym, SHINE, is based on the following principles: Smile, Humility, Integrity, Navigate, and Excellence. Each SHINE principal serves to enhance associate performance and promote positive interactions between associates and our internal and external guests.
Emerging Leaders Program
Our Emerging Leaders Program was developed to give individuals within our team the opportunity for growth. The six-month program allows associates to learn the technical and management skills necessary to excel in their future leadership roles. Upon completion of the program, the participant will be placed in a permanent Supervisor position within the property.
Management Training Program
When it comes to our Management Team, we’ve pulled out all of the stops. Each leader graduates from our rigorous 30-day “Boot Camp,” an intensive training program that covers all of our main service offerings, as well as the latest in management theory, planning and process flow.
Our staffing services division believes that the best-trained staff is the most prepared to serve your restaurant, business, or facility. That is why we ensure that our staff is given a variety of opportunities to enhance their level of service through training programs offered in-house and through our partners. Each training program has the ability to travel with associates, no matter where they decide to take their career in the hospitality industry.
Acrobat Academy is the in-house program designed to equip current servers with new skills and train those who are not as familiar with front-of-house processes. During the three-hour course, students will learn about server-specific language, tray passing and heavy tray carry, wine knowledge and full wine service training, table service / serving etiquette, and a variety of serving styles. Acrobat Academy is free of charge for all staffing associates and is held on an as-needed basis.
Through our partner, TiPs, we are able to offer associates the opportunity to become a certified bartender or server in the field of serving alcohol. A TiPs certification helps workers avoid serving alcohol to minors, gives customers improved service, serves as a resume builder for associates, and reduces the risk of alcohol-induced human tragedy. Classes are announced when trainers are in the area or can be scheduled upon request.
Food Handler’s Card
Through our partnership with eFoodHandlers, Staffing Services is able to offer Food Handeler’s Cards to our associates at a discounted rate. After signing up with a staffing manager, associates are able to take the class online and learn about basic food safety. Once the course is complete, associates receive a certification card. A Food Handler’s Card ensures that our associates understand how to prevent foodborne illness.
Specialty & Engineering Services
Our in-depth training programs have led The Service Companies’ Specialty Services and Engineering Services teams to become the industry leaders in safety and cleanliness. Through the use of the latest technology and industry expertise, your property is guaranteed to receive quality service, without risking the safety of your guests.