Our Leadership Team
Our leaders are experts in their fields, with decades of experience leading successful teams and helping clients with their facilities management, cleaning, staffing, and maintenance needs.
Chief Executive Officer
Pat Harlow has extensive experience leading both privately held companies as well as publicly traded businesses. Prior to joining The Service Companies, Pat was an Operating Partner with Gridiron Capital for 11 years and worked closely with six different portfolio companies, helping the management teams focus on growing their businesses and create enterprise value. Prior to joining Gridiron, Pat was CEO, President and Chairman of the Board for Contech Construction Products Inc. from 1999 to 2008. During this period, the company integrated 13 acquisitions and transitioned from a slow-moving publicly traded steel company to a laser focused team, creating enterprise value in a private equity world. Pat also had a 21-year career at Ingersoll-Rand Company, where he started as a Sales Engineer, and held varying positions which included, Worldwide Marketing Manager, General Manager and VP General Manager of two divisions. Pat received his Bachelor’s degree from Loyola College of Maryland and his Masters in Business Management from Central Michigan University.
President of the Managed Services Division
Radley Medina leads the Managed Services division for The Service Companies and oversees operations in all regions. Prior to joining The Service Companies in November 2021, Radley spent more than 20 years in the gaming and hospitality industries, undertaking roles that traverse operations, experience management, strategy, marketing, analytics, and human resources. A few of those roles include Vice President and Assistant General Manager at Harrah’s Resort Southern California, Corporate Director and Head of CX at Station Casinos, Director of Excellence at The Cosmopolitan, Director of CSA at Caesars Palace, and Hotel Manager at The Rio. Additionally, he was COO at HS Brands Global, a firm focused on brand protection, loss prevention, and mystery shopping. Radley holds a Bachelor of Science degree in Business Administration from University of Nevada, Las Vegas.
Senior Vice President of Finance
Christina Kendrix oversees The Service Companies’ Finance and Accounting teams. Christina originally joined our company as Corporate Controller in April 2019. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.
JILL ARCHUNDE SANTELL
Area, Senior Vice President
Jill Archunde Santell oversees the operations of The Service Companies’ client accounts in the West region. Jill joined The Service Companies in December 2020 as Vice President, Operations in Lake Tahoe. In that role, she oversaw the day-to-day operations of housekeeping and public areas the company’s two casino hotel properties and was instrumental in elevating the quality, service standards and employee engagement. An accomplished hotel executive, she spent 26 years at MGM Resorts International; eight years as General Manager of the Signature Hotel. Other key executive positions included Director Hotel Operations for MGM Grand and Skylofts, and Hotel Manager for New York, New York Hotel. Jill earned an Executive MBA from University of Nevada, Las Vegas in 2019.
Area, Senior Vice President
Amanda Pascoe, as Area, Senior Vice President, oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding operations of our clients in the Eastern Region. She joined The Service Companies in 2017 as an Executive Director of Housekeeping at a vacation ownership resort in Orlando, FL and has been promoted multiple times to Project Manager (Orlando) and Area Manager (Orlando, Key West, and Washington DC). Prior to this, Amanda held various housekeeping roles at Hyatt Hotels. She is a graduate of San Diego State University.
Area, Senior Vice President
Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Area, Senior Vice President, Victor oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.
Senior Vice President of Managed Services Sales, East
John Thiesfeld joined The Service Companies in July 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.
Senior Vice President of Managed Services Sales, West
John Valdez joined The Service Companies in 2021 with three decades of proven success in leading teams to record performance and received national awards for sales, operations, productivity, and profitability. John holds his Bachelor of Arts degree in Business Administration from California State University San Bernardino.
Senior Vice President, Operations
Brigitte Tribble joined The Service Companies’ staffing division, formerly known as Acrobat Outsourcing, in 2013 as an Operations Manager after 10 years in the hospitality industry. Within a short amount of time, she took on larger roles within the division, including Regional Manager and Director of Operations. In her current role as Senior Vice President, Operations, she oversees The Service Companies’ staffing operations and sales across the country. Brigitte holds a Business Administration degree from California State University San Marcos.
Vice President, Marketing & Communications
Armena Ballard joined The Service Companies in 2016 as Marketing Manager. She is responsible for developing and executing the marketing and communications strategies for the company. Armena was promoted to Director of Marketing and Communications in 2019 and Vice President, Marketing & Communications in 2020. Prior to joining our team, she held various marketing positions at AMResorts. She is a graduate of the University of Pennsylvania.
Vice President of Revenue Management, Managed Services
Alan Ching is responsible for creating successful pricing strategies and assisting in accelerating new business and existing customer growth. He joined The Service Companies in 2015 as a Housekeeping Supervisor and has advanced within our company, having held several titles such as Operations Manager, Housekeeping Executive, Director of Housekeeping and EVS, and Area Vice President, Operations. Prior to joining The Service Companies, Alan was the Vice President of Purchasing for a construction company and a Poker Room Manager.
Vice President, Operations
Chris Coffman joined The Service Companies in 2010 following the acquisition of JRS International, which he joined in 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with The Service Companies and manages over a hundred window and chandelier cleaning clients in over 35 locations. He also oversees employee staffing & training, safety, and customer contracts & support for our window and chandelier cleaning operations.
Vice President, Payroll and Benefits
Peter Gomez joined The Service Companies in July 2007 as Payroll Manager. He was later promoted to Director of HCM & Benefits. Currently, Peter leads the entire payroll & benefits operations as Vice President. A native Floridian and graduate of Barry University in South Florida, Peter has over 30 years of experience in the payroll and human resources disciplines, previously working at several boutique hotels in South Beach & the Caribbean, including The Loews Hotel and resorts associated with Chris Blackwell of Island Outpost, LLC.
Vice President of Subcontractor Services
Kelsy Kyler joined The Service Companies in September 2021 as Vice President of Subcontractor Services. She is responsible for the growth of The Service Companies’ subcontractor network by way of evolving and expanding the company’s cleaning and housekeeping services. Prior to joining our team, Kelsy spent 6 years with L Brands Procurement and 10 years in various operational hospitality leadership roles progressing from on-property management to multi-property leadership. She holds a Bachelor of Arts degree from Michigan State University’s The School of Hospitality Business as well as her Master’s of Business Administration from The Ohio State University’s Fischer College of Business.
Vice President, Culture & Learning
Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function, including management of TSC’s human resources technology platform, throughout her tenure. Prior to joining The Service Companies, Ale gained 10 years of human resources experience through a financial institution, call center, retail collection and the hospitality industry. Ale was promoted to her current role of Vice President, Culture & Learning in 2021 and oversees the strategy around culture, engagement, retention, diversity & inclusion, training, and overall learning. She has a Bachelor’s degree in Business Administration.
Vice President of People
Amanda Sullivan is responsible for the company’s Human Resources & Talent Acquisition strategy, as well as Payroll and Benefits. Amanda first joined The Service Companies in April 2019, as Senior Director of Talent Acquisition. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.
Area People Director
Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Nikki has been with The Service Companies for over 20 years, progressing from senior administrative roles through every position in the Human Resources function. As Area People Director for the southeast, she is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region.
Area People Director
Amber Dillon joined The Service Companies in 2012 and has served in a variety of human resources roles. As an Area People Director, she oversees the human resources function for the west region. Amber holds a Masters of Business Administration degree from California State University, East Bay. She has two sons and enjoys the outdoors and spending time with family.
Area People Director
LaNora Olsen joined The Service Companies in 2011 as a Room Attendant at a casino in Laughlin, NV following a 25-year career in the hospitality industry. Since joining our team, she has held a variety of roles including, Status Clerk, Scheduler, Supervisor, Project Manager, Talent Acquisition Specialist, and Director of Human Resources. LaNora is responsible for all Human Resources functions for the Gulf region.
Director of Recruiting Strategy
Amy Weiner joined The Service Companies in 2013 working in Human Resources functions and Talent Acquisition recruiting roles, most recently Area People Director overseeing Human Resources functions for Shreveport, LA. Amy completed her BA in 2011 from the University of Phoenix.
Director of Training
Rodrigo Bustamante joined The Service Companies in 2014 as a Temporary Server. Since then, he has held several management roles, including Operations Manager, Staffing for the San Diego market, and Training Manager, during which time he expanded the scope of our staffing team’s training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.
Director of Operations
Laurie Katinos joined The Service Companies in January 2009 as Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.