Our Leadership Team

Brian Coyne joined the company in August 2022 with an impressive 20+ year military career where he held multiple high-pressure strategic leadership positions, most recently serving as Commanding Officer of the Second Marine Regiment, a 7,000-person enterprise that conducted complex operations around the globe.  Brian is Harvard, United States Naval War College, and United States Merchant Marine Academy educated.

Christina Kendrix oversees The Service Companies’ Finance and Accounting teams. Christina originally joined our company as Corporate Controller in April 2019. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.

Radley Medina leads the Sales and Marketing teams within The Service Companies and is responsible for all sales, business development, marketing strategies, and customer success. Prior to joining The Service Companies in November 2021, Radley spent more than 20 years in the gaming and hospitality industries, undertaking roles that traverse operations, experience management, strategy, marketing, analytics, and human resources. A few of those roles include Vice President and Assistant General Manager at Harrah’s Resort Southern California, Corporate Director and Head of CX at Station Casinos, Director of Excellence at The Cosmopolitan, Director of CSA at Caesars Palace, and Hotel Manager at The Rio. Additionally, he was COO at HS Brands Global, a firm focused on brand protection, loss prevention, and mystery shopping. Radley holds a Bachelor of Science degree in Business Administration from University of Nevada, Las Vegas.

Kelsy Kyler joined The Service Companies in September 2021.  She is responsible for operations and growth of The Service Companies’ specialty services team.  Prior to joining our team, Kelsy spent 6 years with L Brands Procurement and 10 years in various operational hospitality leadership roles progressing from on-property management to multi-property leadership.  She holds a Bachelor of Arts degree from Michigan State University’s The School of Hospitality Business as well as her Master’s of Business Administration from The Ohio State University’s Fischer College of Business.

Amanda Pascoe, as Senior Vice President of Operations, oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding operations of our clients in the Eastern Region. She joined The Service Companies in 2017 as an Executive Director of Housekeeping at a vacation ownership resort in Orlando, FL and has been promoted multiple times to Project Manager (Orlando) and Area Manager (Orlando, Key West, and Washington DC). Prior to this, Amanda held various housekeeping roles at Hyatt Hotels. She is a graduate of San Diego State University.

Amanda Sullivan is responsible for the company’s Human Resources & Talent Acquisition strategy, as well as Payroll and Benefits. Amanda first joined The Service Companies in April 2019, as Senior Director of Talent Acquisition. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.

John Thiesfeld joined The Service Companies in July 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25-year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.

Brigitte Tribble joined The Service Companies’ staffing division, formerly known as Acrobat Outsourcing, in 2013 as an Operations Manager after 10 years in the hospitality industry. Within a short amount of time, she took on larger roles within the division, including Regional Manager and Director of Operations. In her current role as Senior Vice President, Operations, she oversees The Service Companies’ staffing operations and sales across the country. Brigitte holds a Business Administration degree from California State University San Marcos.

Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Senior Vice President of Operations, Victor oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.

Luke Zeysing joined The Service Companies in 2023 as the Senior Vice President of Operations, serving the clients and managed services operations in the West region.  Luke has spent over 20 years in the gaming and hospitality industries, identifying opportunities to optimize and enhance operations and customer services across various industries.  Luke’s expertise spans food and beverage, hotel management, entrepreneurship, and high-end luxury hotel service roles.  A few of those senior leadership roles include Director of Hospitality and Business Development, Directory of Housekeeping & Public Areas, General Manager, Assistant Director of Housekeeping, Hotel Operations Manager, Front Services Manager. With a training in and focus on Lean Six Sigma methodology, Luke has developed cultures of continuous improvement shaping training programs to enable teams to deliver exceptional results.  

Alan Ching is responsible for creating successful pricing strategies and assisting in accelerating new business and existing customer growth. He joined The Service Companies in 2015 as a Housekeeping Supervisor and has advanced within our company, having held several titles such as Operations Manager, Housekeeping Executive, Director of Housekeeping and EVS, and Area Vice President, Operations. Prior to joining The Service Companies, Alan was the Vice President of Purchasing for a construction company and a Poker Room Manager.

Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function, including management of TSC’s human resources technology platform, throughout her tenure. Prior to joining The Service Companies, Ale gained 10 years of human resources experience in the financial, call center, retail, and hospitality industries. She has a Bachelor’s degree in Business Administration.

Rodrigo Bustamante joined The Service Companies in 2014 as a Temporary Server. Since then, he has held several management roles, including Operations Manager, Staffing for the San Diego market, and Training Manager, during which time he expanded the scope of our staffing team’s training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.

Laurie Katinos joined The Service Companies in January 2009 as Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.

Victor Sepulveda comes to The Service Companies with over 25 years as a Technologist within global organizations, Victor brings his subject matter expertise as the framework for which he is governed by. In his role as Director of Information Technology, he is responsible for overall technology and process efficiencies. He works closely with department heads, our executive leadership team, and vendors to ensure systems are highly secure, interoperable, scalable, and redundant around the premise of ensuring business continuity and gaining a competitive advantage. Victor is a graduate of Boston University (BU) and University of Phoenix (UoP). He has also attained professional certifications from industry leaders, e.g. Microsoft, VMWare and Citrix. 

David Figueroa originally joined our company as Corporate Controller in 2023. He is an accounting and finance professional with a background in accounting,  internal audit, financial analysis and team building. David has worked in a variety of industries including banking, insurance, and the cruise line industry. Prior to joining our team, David was the Controller at NSI Insurance Group, a leading regional insurance brokerage firm.  David holds a Bachelor of Accounting and a Master of Accounting from Florida International University and is also a Certified Public Accountant.

Jared Sablan joined our company’s staffing division in 2013 as a staffing manager in San Jose, CA.  Prior to joining our team, Jared trained at the Hyatt Regency’s F&B department in Saipan, MP before moving to the Bay Area and worked 12 years in the retail industry.  Over the course of his 10 years with the company he has climbed the ranks taking on larger roles including Senior Operations Manager, Regional Operations Manager and is now the Director of Client and Strategic Operations. Jared also holds an associate degree in Business Management.

Mike joined The Service Companies in May of 23 as Senior Vice President of the East/ Gulf Region.  He is a career professional in the hospitality industry where he has held several operational leadership roles.  Prior to joining our team, Mike was a Regional Vice President with Wyndham Hotels and Resorts where he oversaw multiple branded hotels in several states.  He holds a Bachelor of Arts degree from the University of Cincinnati.

Todd joined The Service Companies in 2023 as Director of Marketing and Communications. He’s been in the hospitality industry for the past 15 years in various marketing roles for theme parks, retail, attractions, and restaurants. Prior to joining the team, Todd was the Marketing Director for a 960,000-square-foot outdoor retail shopping complex in Orlando, Florida. He holds a certification in media broadcasting and a Bachelor of Arts degree from the University of Minnesota.

Shannon Galary originally joined the company as Director of Safety and Risk Management in November 2018. Shannon’s background is in environmental compliance, health, safety, and risk. She has worked in the chemical, medical device manufacturing, and hospitality industries. Prior to joining TSC, Shannon was Vice President, Safety & Risk Management for Camelback Resort. Shannon holds a Bachelor of Science in Agricultural Development from Texas A&M University, as well as a Master of Science in Environmental Policy from New Jersey Institute of Technology.