Our Leadership Team
Our leaders are experts in their fields, with decades of experience leading successful teams and helping clients with their hospitality cleaning, staffing, and maintenance needs.
Chief Executive Officer
Pat Harlow has extensive experience leading both privately held companies as well as publicly traded businesses. Prior to joining The Service Companies, Pat was an Operating Partner with Gridiron Capital for 11 years and worked closely with six different portfolio companies, helping the management teams focus on growing their businesses and create enterprise value. Prior to joining Gridiron, Pat was CEO, President and Chairman of the Board for Contech Construction Products Inc. from 1999 to 2008. During this period, the company integrated 13 acquisitions and transitioned from a slow-moving publicly traded steel company to a laser focused team, creating enterprise value in a private equity world. Pat also had a 21-year career at Ingersoll-Rand Company, where he started as a Sales Engineer, and held varying positions which included, Worldwide Marketing Manager, General Manager and VP General Manager of two divisions. Pat received his Bachelor’s degree from Loyola College of Maryland and his Masters in Business Management from Central Michigan University.
Chief Operating Officer
Brian Coyne is responsible for all operating divisions of The Service Companies. Prior to joining our team in August 2022 as Senior Vice President of Strategic Projects, Brian had an impressive 20+ year military career where he held multiple high-pressure strategic leadership positions, most recently serving as Commanding Officer of the Second Marine Regiment, a 7,000-person enterprise that conducted complex operations around the globe. Brian is Harvard, United States Naval War College, and United States Merchant Marine Academy educated.
Chief Financial Officer
Christina Kendrix oversees The Service Companies’ Finance and Accounting teams. Christina originally joined our company as Corporate Controller in April 2019. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.
Chief Revenue Officer
Radley Medina leads the Sales and Marketing teams within The Service Companies and is responsible for all sales, business development, marketing strategies, and customer success. Prior to joining The Service Companies in November 2021, Radley spent more than 20 years in the gaming and hospitality industries, undertaking roles that traverse operations, experience management, strategy, marketing, analytics, and human resources. A few of those roles include Vice President and Assistant General Manager at Harrah’s Resort Southern California, Corporate Director and Head of CX at Station Casinos, Director of Excellence at The Cosmopolitan, Director of CSA at Caesars Palace, and Hotel Manager at The Rio. Additionally, he was COO at HS Brands Global, a firm focused on brand protection, loss prevention, and mystery shopping. Radley holds a Bachelor of Science degree in Business Administration from University of Nevada, Las Vegas.
JILL ARCHUNDE SANTELL
Area, Senior Vice President
Jill Archunde Santell oversees the operations of The Service Companies’ client accounts in the West region. Jill joined The Service Companies in December 2020 as Vice President, Operations in Lake Tahoe. In that role, she oversaw the day-to-day operations of housekeeping and public areas the company’s two casino hotel properties and was instrumental in elevating the quality, service standards and employee engagement. An accomplished hotel executive, she spent 26 years at MGM Resorts International; eight years as General Manager of the Signature Hotel. Other key executive positions included Director Hotel Operations for MGM Grand and Skylofts, and Hotel Manager for New York, New York Hotel. Jill earned an Executive MBA from University of Nevada, Las Vegas in 2019.
Senior Vice President, Specialty Services
Kelsy Kyler joined The Service Companies in September 2021. She is responsible for operations and growth of The Service Companies’ specialty services team. Prior to joining our team, Kelsy spent 6 years with L Brands Procurement and 10 years in various operational hospitality leadership roles progressing from on-property management to multi-property leadership. She holds a Bachelor of Arts degree from Michigan State University’s The School of Hospitality Business as well as her Master’s of Business Administration from The Ohio State University’s Fischer College of Business.
Area, Senior Vice President
Amanda Pascoe, as Area, Senior Vice President, oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding operations of our clients in the Eastern Region. She joined The Service Companies in 2017 as an Executive Director of Housekeeping at a vacation ownership resort in Orlando, FL and has been promoted multiple times to Project Manager (Orlando) and Area Manager (Orlando, Key West, and Washington DC). Prior to this, Amanda held various housekeeping roles at Hyatt Hotels. She is a graduate of San Diego State University.
Senior Vice President of People
Amanda Sullivan is responsible for the company’s Human Resources & Talent Acquisition strategy, as well as Payroll and Benefits. Amanda first joined The Service Companies in April 2019, as Senior Director of Talent Acquisition. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.
Senior Vice President of Managed Services Sales
John Thiesfeld joined The Service Companies in July 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25-year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.
Senior Vice President, Operations
Brigitte Tribble joined The Service Companies’ staffing division, formerly known as Acrobat Outsourcing, in 2013 as an Operations Manager after 10 years in the hospitality industry. Within a short amount of time, she took on larger roles within the division, including Regional Manager and Director of Operations. In her current role as Senior Vice President, Operations, she oversees The Service Companies’ staffing operations and sales across the country. Brigitte holds a Business Administration degree from California State University San Marcos.
Senior Vice President of Managed Services Sales
John Valdez joined The Service Companies in 2021 with three decades of proven success in leading teams to record performance and received national awards for sales, operations, productivity, and profitability. John holds his Bachelor of Arts degree in Business Administration from California State University San Bernardino.
Area, Senior Vice President
Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Area, Senior Vice President, Victor oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.
Vice President, Marketing & Communications
Armena Ballard joined The Service Companies in 2016 as Marketing Manager. She is responsible for developing and executing the marketing and communications strategies for the company. Armena was promoted to Director of Marketing and Communications in 2019 and Vice President, Marketing & Communications in 2020. Prior to joining our team, she held various marketing positions at AMResorts. She is a graduate of the University of Pennsylvania.
Vice President of Revenue Management, Managed Services
Alan Ching is responsible for creating successful pricing strategies and assisting in accelerating new business and existing customer growth. He joined The Service Companies in 2015 as a Housekeeping Supervisor and has advanced within our company, having held several titles such as Operations Manager, Housekeeping Executive, Director of Housekeeping and EVS, and Area Vice President, Operations. Prior to joining The Service Companies, Alan was the Vice President of Purchasing for a construction company and a Poker Room Manager.
Vice President, Operations
Chris Coffman joined The Service Companies in 2010 following the acquisition of JRS International, which he joined in 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with The Service Companies and manages over a hundred window and chandelier cleaning clients in over 35 locations. He also oversees employee staffing & training, safety, and customer contracts & support for our window and chandelier cleaning operations.
Vice President, Payroll and Benefits
Peter Gomez joined The Service Companies in July 2007 as Payroll Manager. He was later promoted to Director of HCM & Benefits. Currently, Peter leads the entire payroll & benefits operations as Vice President. A native Floridian and graduate of Barry University in South Florida, Peter has over 30 years of experience in the payroll and human resources disciplines, previously working at several boutique hotels in South Beach & the Caribbean, including The Loews Hotel and resorts associated with Chris Blackwell of Island Outpost, LLC.
Area Vice President, West
Matt Marecki joined The Service Companies in April 2022. As Area Vice President, West, Matt is responsible for overseeing operations for current and future properties in the states of Hawaii, Washington, Oregon, California, and Arizona. He is a career hospitality executive with more than 30 years of experience. Among his many skills is the ability to build high-performing, productive teams that put customer relationships at the center of what they do.
Vice President, Culture & Learning
Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function, including management of TSC’s human resources technology platform, throughout her tenure. Prior to joining The Service Companies, Ale gained 10 years of human resources experience through a financial institution, call center, retail collection and the hospitality industry. Ale was promoted to her current role of Vice President, Culture & Learning in 2021 and oversees the strategy around culture, engagement, retention, diversity & inclusion, training, and overall learning. She has a Bachelor’s degree in Business Administration.
Area People Director
Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Nikki has been with The Service Companies for over 20 years, progressing from senior administrative roles through every position in the Human Resources function. As Area People Director for the southeast, she is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region.
Director of Training
Rodrigo Bustamante joined The Service Companies in 2014 as a Temporary Server. Since then, he has held several management roles, including Operations Manager, Staffing for the San Diego market, and Training Manager, during which time he expanded the scope of our staffing team’s training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.
Area People Director
Amber Dillon joined The Service Companies in 2012 and has served in a variety of human resources roles. As an Area People Director, she oversees the human resources function for the west region. Amber holds a Masters of Business Administration degree from California State University, East Bay. She has two sons and enjoys the outdoors and spending time with family.
Director of Operations
Laurie Katinos joined The Service Companies in January 2009 as Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.
Area Recruitment Lead, West
LaNora Olsen joined The Service Companies in 2011 as a Room Attendant at a casino in Laughlin, NV following a 25-year career in the hospitality industry. Since joining our team, she has held a variety of roles including, Status Clerk, Scheduler, Supervisor, Project Manager, Talent Acquisition Specialist, and Director of Human Resources. As Area Recruitment Lead, LaNora is responsible for overseeing all recruitment efforts in the West region.
Area People Director
Pilar Peynado joined The Service Companies in 2022. As an Area People Director, she oversees the human resources function for the west region. In prior years Pilar worked alongside the Equal Employment Opportunity Commission (EEOC) as a Human Resources consultant and has over 30 years of experience in people relations. She has 4 children, 9 grandchildren and loves yoga, going to the beach and volunteering when she has time.
Director of Information Technology
Victor Sepulveda comes to The Service Companies with over 25 years as a Technologist within global organizations, Victor brings his subject matter expertise as the framework for which he is governed by. In his role as Director of Information Technology, he is responsible for overall technology and process efficiencies. He works closely with department heads, our executive leadership team, and vendors to ensure systems are highly secure, interoperable, scalable, and redundant around the premise of ensuring business continuity and gaining a competitive advantage. Victor is a graduate of Boston University (BU) and University of Phoenix (UoP). He has also attained professional certifications from industry leaders, e.g. Microsoft, VMWare and Citrix.