Our Mission & Values

Our Values: RISE

We are committed to our RISE values in every action we take.

Respect | Integrity | Service | Excellence

Our Service Mission: SHINE

We make our clients and team members SHINE every day.

Smile | Helpful | Innovative | Nimble | Engaged

SHINE


At The Service Companies, it is our service mission to make our clients SHINE. Our culture is built around providing operational excellence to our clients and a superior experience to their guests. We have developed the following programs to support this.

SHINE on BoardPartner in SHINESHINE TrainingSHINE on YouSHINE on Shift

SHINE on Board

A 9-step onboarding process that includes the collaboration of our Human Resources and Operations teams so that we can best prepare new team members with Welcome Training Packets and exceptional new hire experiences.

Partner in SHINE

Each new associate is paired up with a “Partner in SHINE,” who engages, inspires and guides our new associates by promoting our SHINE mission and RISE values. Tenured associates, who are appointed as Partners in SHINE and have an active role in the onboarding of new associates, do so as part of a career development plan.

SHINE Training

A component of the SHINE on Board process – SHINE Training – is designed to train associates on the importance of the internal and external guest experience and their own professional growth. Associates are trained on our SHINE principles (Smile, Helpful, Innovative, Nimble, and Engaged). 

SHINE on You

SHINE on You is our companywide recognition program that highlights and rewards associates who SHINE and do the right thing, even when no one is looking.

SHINE on Shift

SHINE on Shift is our companywide weekly internal communication with showcasing safety guides and procedures, pre-shift topics, best practices, employee engagement activities, and company news.

RISE


RespectIntegrityServiceExcellence

Respect

We treat each other, and our clients, with the respect expected to inspire trust and encourage collaboration.

Integrity

We always act with integrity and never take actions that will jeopardize our reputation.

Service

We are committed to providing our clients with the level of service we can all be proud to deliver.

Excellence

We strive for excellence in everything we do and focus on exceeding our client’s expectations.