Holly Borrego joined The Service Companies as Regional Vice President of the Western Region in March 2019. She has held management positions at BG Service Solutions, ISS, and C&W Services. Most recently, she was the Senior Director of Cleaning Services for C&W Services where she was responsible for the development and implementation of standard and continuous improvement processes and procedures as well as the implementation of the company’s strategy in support of the janitorial service line. Holly received her Bachelors degree from Baker University and holds the following certifications: Essentials of FL Program (IFMA), Leading a Distinctive Culture of Service (Disney Institute), CIMS (ISSA & IICRC), Applied Structural Drying (IICRC), Carpet Cleaning (IICRC). She is a Certified Microbial Specialist and Registered Building Service Manager.
Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Regional Vice President of Operations, Victor oversees the managed services operations for our customer properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.
Chris Grettano joined The Service Companies as Regional Vice President of Operations, Hospitality Services in September 2019 and oversees operations in the East. Prior to joining our team, Chris had 25 years of combined Hospitality and Retail experience where he served in various roles including Restaurant Manager, Sales Manager, Operations, and Store Manager with the Walt Disney World Co. and Lowe’s Companies Inc. Chris has been recognized for achieving top performances in sales, customer service, employee engagement, and safety and was a former Store Manager of the Year nominee in 2013. He holds a bachelor’s degree in Hospitality Business Administration from the State University of New York at Delhi.
Chris Coffman joined JRS International in March 1992 as a window cleaner in Hilton Head, SC, and joined The Service Companies in 2010 following JRS International’s acquisition. Chris continued to grow with JRS International and now manages over a hundred window and chandelier cleaning clients in over 35 locations. He also oversees employee staffing & training, safety, and customer contracts & support for JRS International.
Richard Smith joined The Service Companies following JRS International’s acquisition in 2010. He originally joined JRS International in 1990 as a front-line window cleaner, and over the ensuing years, continued to assume larger roles with the company. In 2013, Richard was promoted to his current position overseeing all JRS International operations for the southeastern United States and the Caribbean.
Christina Kendrix joined The Service Companies as Corporate Controller in April 2019 and oversees the accounting department, develops financial statements and works with auditors, lenders and other outside professional organizations relative to The Service Companies. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.
Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function. Prior to joining The Service Companies, Ale gained 10 years of human resources experience through a financial institution, call center, retail collection and the hospitality industry. Ale was promoted to her current role of Senior Director of Human Resources in 2020 and oversees the human resources technology platform and drives strategic management initiatives in support of the human resources function. She has a Bachelor’s degree in Business Administration.
Amanda Sullivan joined The Service Companies as Senior Director of Talent Acquisition in April 2019. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.
Teresa Agustin joined The Service Companies in August 2016 as Corporate Director of Training and Strategic Operations, overseeing the training of our associates and our employee engagement initiatives for our Managed Services division. She was promoted to her current role of Director of Business Development in 2019 and is responsible for establishing business relationships for all segments of The Service Companies. Teresa began her hospitality career in 1998, after finishing her degree in Human Resource Management. She has had international experiences and has held roles in Sales, Operations and Loyalty Marketing. She has worked for Pan Pacific Hotels and Resorts, Oakwood Worldwide and MGM Resorts International in Las Vegas. Teresa was a recipient of the MGM Resorts International Chairman’s Excellence Award in 2016.
Armena Ballard, Director of Marketing and Communications, joined The Service Companies in 2016 as Marketing Manager. She is responsible for developing and executing the overall marketing and communications strategies for the company. Armena was promoted to her current role in 2019. Prior to joining our team, she held multiple marketing positions at AMResorts, a hotel and resort management company. She is a graduate of the University of Pennsylvania.
Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Nikki has been with The Service Companies for over 20 years, progressing from senior administrative roles through every position in the Human Resources function. She is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region. She was promoted into her current role of Director of Human Resources of the East Coast in 2011.
Rodrigo Bustamente joined The Service Companies in 2014 as a Temporary Server for the company’s Hospitality Services division. Since then, he has held several management roles, including Operations Manager, Hospitality Services for the San Diego market, and Training Manager, during which time he expanded the scope of the Hospitality Services’ training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.
Laurie Katinos joined The Service Companies in January 2009 as Corporate Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.
Leslie Oaks joined The Service Companies in 2010 as a Human Resources Representative in the Tunica, Mississippi area. She was promoted to Human Resources Manager in 2011 and then to her current role of Director of Human Resources for the Central Region. Prior to joining our team, Leslie worked in Human Resources for a non-profit agency and spent several years in Human Resources with Harrah’s Entertainment. She is responsible for overseeing the Human Resources functions for the Central region.
LaNora Olsen joined The Service Companies in 2011 as a Room Attendant at a casino in Laughlin, NV following a 25-year career in the hospitality industry. Since joining our team, she has held a variety of roles including, Status Clerk, Scheduler, Supervisor, Project Manager, and Talent Acquisition Specialist. LaNora was promoted to Director of Human Resources – Western Region in February 2020 and in her role is responsible for all Human Resources functions for the Western region.