Our Executive Team


Chairman & CEO

Michael Latham joined The Service Companies as Chairman & CEO in July 2018. He has over 22 years of experience in the facility services industry. Prior to joining The Service Companies, Michael founded MCR Facility Services and was President of both the Engineering and Facility Services companies for ABM Industries, where he was responsible for significant organic growth and strategic initiatives such as: safety strategies and improvements, sustainability, business development strategies, and utilizing technology to enhance client outcomes. Prior experience includes successful executive roles with Ford Land, Aramark Corporation and ISS Facility Services. Well versed in the Six Sigma process, Michael is Green Belt certified and has been directly involved in numerous Black Belt projects. Michael holds a Bachelor of Science degree from the University of Florida and a Masters of Business Administration degree from the University of Louisville.


Chief Financial Officer

Patricia Fonseca joined The Service Companies in June 2011 as Vice President of Finance and Corporate Controller. She was promoted to Vice President of Financial Planning and Analysis in May 2017 and to her current role as Chief Financial Officer in February 2019. Prior to joining The Service Companies, Patricia worked for Springs Global US, a leading home furnishings supplier to major retailers throughout North America based in South Carolina. Before this, she spent nine years with Ernst & Young, BDO Seidman and Deloitte & Touche in the United States, Brazil and Australia. She worked in the audit function, financial advisory and consulting services and mergers and acquisitions areas of the three firms. Patricia has her CPA as well as an MBA in Finance.


Chief Experience Officer

Kurt Wong joined The Service Companies in 2009 after over 21 years of senior leadership positions in the hotel and gaming industry, with Hilton Hotels and Caesars Entertainment. He joined the company as Vice President of Operations and was promoted to Senior Vice President of Operations in 2012, and Chief Operating Officer in 2015, where he oversaw the overall operations of the company. In October 2018, Kurt was appointed Chief Experience Officer, responsible for sales, business development and client relationships.


Senior Vice President of Sales

John Thiesfeld joined The Service Companies in July, 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.


Senior Vice President of Business Development

Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.


Senior Vice President of Operations

Duane Clark joined The Service Companies in October 2018 as the Senior Vice President of Operations. He has more than 25 years of progressive outsourcing leadership, in multi-unit operations, capital project management, supply chain and operational excellence. Duane has provided leadership in the development of enterprise business solutions for operational standards, concepts and management of professional services network. Additionally, he has aided in transforming an in-house foodservice design and equipment distribution to a contracted services model. Prior to joining The Service Companies, Duane held various leadership positions at Aramark Corporation in Higher Education and Global Operational Excellence as Associate Vice President Client Services and Vice President Operations. Duane earned his bachelor’s degree in Hospitality Administration from Widener University. 


Senior Vice President of Human Resources

Adriana Cooper joined The Service Companies in January 2019 as the Senior Vice President of Human Resources. Most recently she was Vice President Human Resources of SSP America, Inc., a food and beverage airport concessionaire. In her 20+ year career within the hospitality industry Adriana has held various Human Resources positions at Prism Hotels & Resorts, Hilton Worldwide, Destination Hotels & Resorts, and more. As Senior Vice President of Human Resources, she is responsible for developing, executing and overseeing the Human Resources strategy for all of The Service Companies’ business segments. Adriana holds a Bachelor of Arts degree from the Universidad Autonoma de Chihuahua and a Master of Business Administration degree from Texas Womans’ University.


Senior Vice President, Acrobat Outsourcing

Marc Caplan joined Acrobat Outsourcing in 2011 as the Vice President of Sales, and joined The Service Companies in 2015 following Acrobat Outsourcing’s acquisition. He was promoted to Senior Vice President of Acrobat Outsourcing in 2019 and now oversees The Service Companies’ Staffing Services division. Previously Marc held various roles in the hospitality industry, including Restaurant Manager, General Manager, and Account Executive, and leadership roles at Aramark Corporation and Micros Systems. He was also a three-time nominee of Walt Disney World®‘s prestigious Partners in Excellence award. Marc holds his bachelor’s degree in Hospitality Business, Hotel and Restaurant Management from Michigan State University.


Senior Vice President, JRS International

Joel Shumaker joined The Service Companies in October 2010 following the acquisition of JRS International which Joel founded over 50 years ago. From 1980 to 2010, Joel and his team grew JRS from one customer to +250, spanning the US and Caribbean and serving such brands as The Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel decided to join JRS International with The Service Companies in October 2010, citing the shared customer base, attention to detail and dedication to customer service as the reasons for the partnership. Joel continues to lead the JRS International team as part of The Service Companies’ leadership team.


Senior Vice President, Engineering Services

Cornel Sneekes joined The Service Companies in July 2018 as the Senior Vice President of the company’s Engineering Services segment. He began his career in the engineering services industry in March of 1981 and since that time has held key executive positions at ABM, ABLE and ISS. Cornel has been directly responsible for the operation and maintenance of facility systems, staffing, labor relations, contract development and delivery of services for data centers, class “A” high-rise, industrial, hotels, medical, retail and truck route services. Cornel holds a General “B” Contractors license with the State of California, unlimited steam license with the city of Los Angeles, Certification with I.U.O.E. Local 501 and is a Director on the Board of PCRF. He holds a Bachelor of Science degree in Business Management.

Inquire About Our Services

Have a question for one of our industry professionals?

Contact Us