Our Leadership Team
Our leaders are experts in their fields, with several years of experience leading successful teams and helping clients with their facilities management, cleaning, staffing, engineering and maintenance needs.
Chief Executive Officer
Pat Harlow has extensive experience leading both privately held companies as well as publicly traded businesses. Prior to joining The Service Companies, Pat was an Operating Partner with Gridiron Capital for 11 years and worked closely with six different portfolio companies, helping the management teams focus on growing their businesses and create enterprise value. Prior to joining Gridiron, Pat was CEO, President and Chairman of the Board for Contech Construction Products Inc. from 1999 to 2008. During this period, the company integrated 13 acquisitions and transitioned from a slow-moving publicly traded steel company to a laser focused team, creating enterprise value in a private equity world. Pat also had a 21-year career at Ingersoll-Rand Company, where he started as a Sales Engineer, and held varying positions which included, Worldwide Marketing Manager, General Manager and VP General Manager of two divisions. Pat received his Bachelor’s degree from Loyola College of Maryland and his Masters in Business Management from Central Michigan University.
Chief Human Resources Officer
Dan Best joined The Service Companies in November 2019 as Chief Human Resources Officer. With nearly 20 years of Human Resources experience, Dan leads the development and execution of the company’s human resources strategy. Prior to joining The Service Companies, Dan spent nearly 7 years with AutoNation, America’s largest automotive retailer that operates in 16 states and employs 27,000 associates. Prior to AutoNation, Dan held Human Resources leadership roles with Bloomin’ Brands, Inc. and Wal-Mart Stores, Inc. Dan holds his BSBA, Human Resource Management degree from Robert Morris University, a certificate in Leading Teams from Cornell University, and completed the Advanced Human Resources Executive Program at the University of Michigan. He is a certified Human Resource professional holding his PHR and SHRM-CP.
Chief Financial Officer
Patricia Fonseca joined The Service Companies in June 2011 as Vice President of Finance and Corporate Controller. She was promoted to Vice President of Financial Planning and Analysis in May 2017 and to her current role as Chief Financial Officer in February 2019. Prior to joining The Service Companies, Patricia worked for Springs Global US, a leading home furnishings supplier to major retailers throughout North America based in South Carolina. Before this, she spent nine years with Ernst & Young, BDO Seidman and Deloitte & Touche in the United States, Brazil and Australia. She worked in the audit function, financial advisory and consulting services and mergers and acquisitions areas of the three firms. Patricia has her CPA as well as an MBA in Finance.
Chief Innovation Officer
Greg Lush joined The Service Companies in February 2020 as Chief Innovation Officer. With nearly 30 years of experience implementing digital solutions and innovation within medium and large companies, Greg develops and oversees the strategic direction of The Service Companies’ overall business technology platform. Prior to joining The Service Companies, Greg founded Last Mile Worker Solutions, a transformational services consulting practice, and held leadership roles at QMerit, Inc., ABM, The Linc Group, EMCOR Group, Best Equipment/Flowtronex, and ICS. Greg is a published author of POTENTIAL | collection of work-life stories and Lush’s Hierarchy of Digital Transformation: A Prescription For Cloud Platform Value. He was recognized as a Top 100 CIO in 2012 and received the Mobilizer Innovation award in 2013 and the Microsoft Pinnacle Award in both Innovation and Evangelism.
Chief Revenue Officer
Paul Stab joined The Service Companies in February 2020 as Chief Revenue Officer, responsible for all sales, business development, marketing and customer service. An accomplished senior sales executive, Paul has extensive experience in the development and implementation of world-class sales enablement platforms, high-powered consultative sales training, and productivity programs. Prior to joining The Service Companies, Paul spent 10 years as Vice President Sales Enablement & Marketing at Allied Universal Security Services. He also has held sales leadership roles at Aramark (Business & Industry Group) and Enterprise Rent-A-Car. At Allied Universal, Paul was recognized for top ranked divisions over several years and was named the Circle of Excellence winner twice at Aramark Business Services for team sales performance. Paul holds his BSBA from Rutgers University and completed the ISMA Security Executive Leadership Program from Kellogg University.
Senior Vice President, Business Development
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.
Senior Vice President, Engineering and Maintenance
Cornel Sneekes joined The Service Companies in July 2018 as the Senior Vice President of the company’s engineering and maintenance operations. He began his career in the engineering services industry in March of 1981 and since that time has held key executive positions at ABM, ABLE and ISS. Cornel has been directly responsible for the operation and maintenance of facility systems, staffing, labor relations, contract development and delivery of services for data centers, class “A” high-rise, industrial, hotels, medical, retail and truck route services. Cornel holds a General “B” Contractors license with the State of California, unlimited steam license with the city of Los Angeles, Certification with I.U.O.E. Local 501 and is a Director on the Board of PCRF. He holds a Bachelor of Science degree in Business Management.
Senior Vice President, Sales
John Thiesfeld joined The Service Companies in July 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.
Regional Vice President, Operations
Brigitte Tribble joined The Service Companies’ staffing division, formerly known as Acrobat Outsourcing, in 2013 as an Operations Manager after 10 years in the hospitality industry. Within a short amount of time, she took on larger roles within the division, including Regional Manager and Director of Operations. In her current role as Regional Vice President, Operations, she oversees The Service Companies’ staffing operations in California and Washington. Brigitte holds a Business Administration degree from California State University San Marcos.
Regional Vice President, Operations
Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Regional Vice President, Operations, Victor oversees the managed services operations for our customer properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.
Regional Vice President, Operations
Tom Walsh brings 25 years of facility management experience in various industries to The Service Companies. Prior to joining The Service Companies Tom was the VP of Automotive with ABM Facility Services. In his role Tom oversaw the day to day operations of ABM’s automotive portfolio that included clients such as BMW, Mercedes Benz, Honda Motor Company and Harley Davidson. The services that he operated included Janitorial, Engineering, Landscaping and Shipping and Receiving. Tom also served as the Director of Asset Services with CBRE in Toledo, Ohio and Senior Property Manager for Ford Motor Land in Dearborn, Michigan.
Vice President, Marketing & Communications
Armena Ballard joined The Service Companies in 2016 as Marketing Manager. She is responsible for developing and executing the marketing and communications strategies for the company. Armena was promoted to Director of Marketing and Communications in 2019 and Vice President, Marketing & Communications in 2020. Prior to joining our team, she held various marketing positions at AMResorts. She is a graduate of the University of Pennsylvania.
Vice President, Operations
Chris Coffman joined The Service Companies in 2010 following the acquisition of JRS International, which he joined in 1992 as a window cleaner in Hilton Head, SC. Chris continued to grow with The Service Companies and manages over a hundred window and chandelier cleaning clients in over 35 locations. He also oversees employee staffing & training, safety, and customer contracts & support for our window and chandelier cleaning operations.
Vice President, Payroll and Benefits
Peter Gomez joined The Service Companies in July 2007 as Payroll Manager. He was later promoted to Director of HCM & Benefits. Currently, Peter leads the entire payroll & benefits operations as Vice President. A native Floridian and graduate of Barry University in South Florida, Peter has over 30 years of experience in the payroll and human resources disciplines, previously working at several boutique hotels in South Beach & the Caribbean, including The Loews Hotel and resorts associated with Chris Blackwell of Island Outpost, LLC.
Vice President, Corporate Controller
Christina Kendrix joined The Service Companies as Corporate Controller in April 2019 and oversees the accounting department, develops financial statements and works with auditors, lenders and other outside professional organizations relative to The Service Companies. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.
Vice President, Talent Management
Amanda Sullivan joined The Service Companies in April 2019, as Senior Director of Talent Acquisition. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.
Area Vice President, Operations
Mark Dreifuss joined The Service Companies in 2020 as Area Vice President, Operations, overseeing our housekeeping, public area cleaning, EVS, and stewarding operations in the Southeast region of the United States as well as Tunica, MS. He has over 20 years of hotel and gaming operations experience, having worked for Hyatt Hotels, Marriott International, Hilton, and an independent Native American casino. He is a graduate of Georgetown University.
Area Vice President, Operations
Amanda Pascoe, as Area Vice President, Operations, oversees the housekeeping, public area cleaning, EVS cleaning, and stewarding operations of our clients in Lake Charles, LA. She joined The Service Companies in 2017 as an Executive Director of Housekeeping at a vacation ownership resort in Orlando, FL and has been promoted multiple times to Project Manager (Orlando) and Area Manager (Orlando, Key West, and Washington DC). Prior to this, Amanda held various housekeeping roles at Hyatt Hotels. She is a graduate of San Diego State University.
Senior Director, Human Resources
Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function. Prior to joining The Service Companies, Ale gained 10 years of human resources experience through a financial institution, call center, retail collection and the hospitality industry. Ale was promoted to her current role of Senior Director, Human Resources in 2020 and oversees the human resources technology platform and drives strategic management initiatives in support of the human resources function. She has a Bachelor’s degree in Business Administration.
Director of Business Development
Teresa Agustin joined The Service Companies in August 2016 as Corporate Director of Training and Strategic Operations, overseeing the training of our associates and our employee engagement initiatives. She was promoted to her current role of Director of Business Development in 2019 and is responsible for establishing business relationships for all segments of The Service Companies. Teresa began her hospitality career in 1998, after finishing her degree in Human Resource Management. She has had international experiences and has held roles in Sales, Operations and Loyalty Marketing. She has worked for Pan Pacific Hotels and Resorts, Oakwood Worldwide and MGM Resorts International in Las Vegas. Teresa was a recipient of the MGM Resorts International Chairman’s Excellence Award in 2016.
Corporate Director of Human Resources
Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Nikki has been with The Service Companies for over 20 years, progressing from senior administrative roles through every position in the Human Resources function. She is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region. She was promoted into her current role of Director of Human Resources of the East Coast in 2011.
Director of Training
Rodrigo Bustamante joined The Service Companies in 2014 as a Temporary Server. Since then, he has held several management roles, including Operations Manager, Staffing for the San Diego market, and Training Manager, during which time he expanded the scope of our staffing team’s training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.
Director of Human Resources
Amber Dillon joined The Service Companies in 2012 and is a Director of Human Resources, overseeing the human resources function for our staffing services team. Amber holds a Masters of Business Administration degree from California State University, East Bay. She has two sons and enjoys the outdoors and spending time with family.
Director of Operations
Laurie Katinos joined The Service Companies in January 2009 as Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.
Director of Human Resources
Leslie Oaks joined The Service Companies in 2010 as a Human Resources Representative in the Tunica, Mississippi area. She was promoted to Human Resources Manager in 2011 and then to her current role of Director of Human Resources for the Central Region. Prior to joining our team, Leslie worked in Human Resources for a non-profit agency and spent several years in Human Resources with Harrah’s Entertainment. She is responsible for overseeing the Human Resources functions for the Central region.
Director of Human Resources
LaNora Olsen joined The Service Companies in 2011 as a Room Attendant at a casino in Laughlin, NV following a 25-year career in the hospitality industry. Since joining our team, she has held a variety of roles including, Status Clerk, Scheduler, Supervisor, Project Manager, and Talent Acquisition Specialist. LaNora was promoted to Director of Human Resources in February 2020 and is responsible for all Human Resources functions for the Western region.