Our Leadership Team
Chairman & CEO
Michael Latham joined The Service Companies as Chairman & CEO in July 2018. He has over 22 years of experience in the facility services industry. Prior to joining The Service Companies, Michael founded MCR Facility Services and was President of both the Engineering and Facility Services companies for ABM Industries, where he was responsible for significant organic growth and strategic initiatives such as: safety strategies and improvements, sustainability, business development strategies, and utilizing technology to enhance client outcomes. Prior experience includes successful executive roles with Ford Land, Aramark Corporation and ISS Facility Services. Well versed in the Six Sigma process, Michael is Green Belt certified and has been directly involved in numerous Black Belt projects. Michael holds a Bachelor of Science degree from the University of Florida and a Masters of Business Administration degree from the University of Louisville.
Chief Human Resources Officer
Dan Best joined The Service Companies in November 2019 as Chief Human Resources Officer. With nearly 20 years of Human Resources experience, Dan leads the development and execution of the company’s human resources strategy. Prior to joining The Service Companies, Dan spent nearly 7 years with AutoNation, America’s largest automotive retailer that operates in 16 states and employs 27,000 associates. Prior to AutoNation, Dan held Human Resources leadership roles with Bloomin’ Brands, Inc. and Wal-Mart Stores, Inc. Dan holds his BSBA, Human Resource Management degree from Robert Morris University, a certificate in Leading Teams from Cornell University, and completed the Advanced Human Resources Executive Program at the University of Michigan. He is a certified Human Resource professional holding his PHR and SHRM-CP.
Chief Financial Officer
Patricia Fonseca joined The Service Companies in June 2011 as Vice President of Finance and Corporate Controller. She was promoted to Vice President of Financial Planning and Analysis in May 2017 and to her current role as Chief Financial Officer in February 2019. Prior to joining The Service Companies, Patricia worked for Springs Global US, a leading home furnishings supplier to major retailers throughout North America based in South Carolina. Before this, she spent nine years with Ernst & Young, BDO Seidman and Deloitte & Touche in the United States, Brazil and Australia. She worked in the audit function, financial advisory and consulting services and mergers and acquisitions areas of the three firms. Patricia has her CPA as well as an MBA in Finance.
Chief Operating Officer
Pat Kidd is responsible for leading all business operations for The Service Companies. Prior to joining The Service Companies, Pat spent three years at CBRE as Senior Managing Director and was a member of the Americas Executive Committee for Global Workplace Solutions. He also spent 11 years at Jones Lang LaSalle and 18 years at Ford Motor Land Development Corporation in real estate and property services leadership roles. Pat began his career in the United States Navy, where he served for six years in the US Navy’s nuclear submarine program. He received his Bachelor of Business Administration degree from the University of Michigan and completed Master of Business Administration courses at Wayne State University.
Chief Innovation Officer
Greg Lush joined The Service Companies in February 2020 as Chief Innovation Officer. With nearly 30 years of experience implementing digital solutions and innovation within medium and large companies, Greg develops and oversees the strategic direction of The Service Companies’ overall business technology platform. Prior to joining The Service Companies, Greg founded Last Mile Worker Solutions, a transformational services consulting practice, and held leadership roles at QMerit, Inc., ABM, The Linc Group, EMCOR Group, Best Equipment/Flowtronex, and ICS. Greg is a published author of POTENTIAL | collection of work-life stories and Lush’s Hierarchy of Digital Transformation: A Prescription For Cloud Platform Value. He was recognized as a Top 100 CIO in 2012 and received the Mobilizer Innovation award in 2013 and the Microsoft Pinnacle Award in both Innovation and Evangelism.
Chief Revenue Officer
Paul Stab joined The Service Companies in February 2020 as Chief Revenue Officer, responsible for all sales, business development, marketing and customer service. An accomplished senior sales executive, Paul has extensive experience in the development and implementation of world-class sales enablement platforms, high-powered consultative sales training, and productivity programs. Prior to joining The Service Companies, Paul spent 10 years as Vice President Sales Enablement & Marketing at Allied Universal Security Services. He also has held sales leadership roles at Aramark (Business & Industry Group) and Enterprise Rent-A-Car. At Allied Universal, Paul was recognized for top ranked divisions over several years and was named the Circle of Excellence winner twice at Aramark Business Services for team sales performance. Paul holds his BSBA from Rutgers University and completed the ISMA Security Executive Leadership Program from Kellogg University.
Senior Vice President of Sales
John Thiesfeld joined The Service Companies in July, 2009. He most recently ran a hospitality asset management firm, primarily focused on driving revenue and NOI growth at large luxury hotel and resort properties. Prior to asset management, John enjoyed a distinguished 25 year career in hospitality sales and marketing. Within that tenure, John spent nearly 17 years with Hyatt Hotels Corporation progressing from on-property sales leadership to Vice President of sales, revenue and marketing operations for some of Hyatt’s largest and most profitable regions.
Senior Vice President of Business Development
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and operation, including a 30 year career at Hyatt Hotels Corporation, most recently as senior vice president for development and field operations specializing in the Caribbean and Latin America. In his leadership roles at Hyatt, he oversaw the operations of 32 properties from South America to Hawaii, including all resort properties in North America. He was instrumental in the development and implementation of the Camp Hyatt, Spa Hyatt, Golf Hyatt and learning vacation programs, as well as the gaming operations attached to Hyatt Resorts.
Senior Vice President, Hospitality Services
Marc Caplan joined Acrobat Outsourcing in 2011 as the Vice President of Sales, and joined The Service Companies in 2015 following Acrobat Outsourcing’s acquisition. In 2019 he was promoted to Senior Vice President of Acrobat Outsourcing, which was rebranded to The Service Companies’ Hospitality Services division. He oversees the division in his current role. Previously Marc held various roles in the hospitality industry, including Restaurant Manager, General Manager, and Account Executive, and leadership roles at Aramark Corporation and Micros Systems. He was also a three-time nominee of Walt Disney World®‘s prestigious Partners in Excellence award. Marc holds his bachelor’s degree in Hospitality Business, Hotel and Restaurant Management from Michigan State University.
Senior Vice President, Engineering Services
Cornel Sneekes joined The Service Companies in July 2018 as the Senior Vice President of the company’s Engineering Services segment. He began his career in the engineering services industry in March of 1981 and since that time has held key executive positions at ABM, ABLE and ISS. Cornel has been directly responsible for the operation and maintenance of facility systems, staffing, labor relations, contract development and delivery of services for data centers, class “A” high-rise, industrial, hotels, medical, retail and truck route services. Cornel holds a General “B” Contractors license with the State of California, unlimited steam license with the city of Los Angeles, Certification with I.U.O.E. Local 501 and is a Director on the Board of PCRF. He holds a Bachelor of Science degree in Business Management.
Regional Vice President of Operations
Holly Borrego joined The Service Companies as Regional Vice President of the Western Region in March 2019. She has held management positions at BG Service Solutions, ISS, and C&W Services. Most recently, she was the Senior Director of Cleaning Services for C&W Services where she was responsible for the development and implementation of standard and continuous improvement processes and procedures as well as the implementation of the company’s strategy in support of the janitorial service line. Holly received her Bachelors degree from Baker University and holds the following certifications: Essentials of FL Program (IFMA), Leading a Distinctive Culture of Service (Disney Institute), CIMS (ISSA & IICRC), Applied Structural Drying (IICRC), Carpet Cleaning (IICRC). She is a Certified Microbial Specialist and Registered Building Service Manager.
Regional Vice President of Operations
Victor Vargas joined the company in 2002 as a Third Shift Kitchen Attendant in Biloxi, Mississippi. He quickly moved up the ranks to Supervisor and took increasingly larger roles with the company, including Project Manager in Tunica and Memphis, Director of Operations, and Vice President of Continuous Improvement. As Regional Vice President of Operations, Victor oversees the managed services operations for our customer properties in the Central region. Prior to joining The Service Companies, he was a Town Site Manager for The Southern Peru Copper Corporation. He holds a degree in Business Administration and a post-graduate degree in Management.
Regional Vice President of Operations, Hospitality Services
Chris Grettano joined The Service Companies as Regional Vice President of Operations, Hospitality Services in September 2019 and oversees operations in the East. Prior to joining our team, Chris had 25 years of combined Hospitality and Retail experience where he served in various roles including Restaurant Manager, Sales Manager, Operations, and Store Manager with the Walt Disney World Co. and Lowe’s Companies Inc. Chris has been recognized for achieving top performances in sales, customer service, employee engagement, and safety and was a former Store Manager of the Year nominee in 2013. He holds a bachelor’s degree in Hospitality Business Administration from the State University of New York at Delhi.
Regional Vice President of Operations
Brigitte Tribble joined The Service Companies’ Hospitality Services division, formerly known as Acrobat Outsourcing, in 2013 as an Operations Manager after 10 years in the hospitality industry. Within a short amount of time, she took on larger roles within the division, including Regional Manager and Director of Operations. In her current role as Regional Vice President of Operations, Hospitality Services, she oversees the operations of The Service Companies’ Hospitality Services division in California and Washington. Brigitte holds a Business Administration degree from California State University San Marcos.
Vice President of Operations, Specialty Services
Chris Coffman joined JRS International in March 1992 as a window cleaner in Hilton Head, SC, and joined The Service Companies in 2010 following JRS International’s acquisition. Chris continued to grow with JRS International, now The Service Companies’ Specialty Services division, and manages over a hundred window and chandelier cleaning clients in over 35 locations. He also oversees employee staffing & training, safety, and customer contracts & support for the Specialty Services division.
Vice President of Operations, Specialty Services
Richard Smith joined The Service Companies following JRS International’s acquisition in 2010. He originally joined JRS International (The Service Companies’ Specialty Services division) in 1990 as a front-line window cleaner, and over the ensuing years, continued to assume larger roles with the company. In 2013, Richard was promoted to his current position overseeing all Specialty Services operations for the southeastern United States and the Caribbean.
Christina Kendrix joined The Service Companies as Corporate Controller in April 2019 and oversees the accounting department, develops financial statements and works with auditors, lenders and other outside professional organizations relative to The Service Companies. She is an accounting and finance professional with a background in accounting financial management, financial analysis and team building. Christina has worked in a variety of industries including construction, manufacturing and distribution. Prior to joining our team, Christina was the Vice President of Finance & Controller at Workscapes, Inc., a Herman Miller branded furniture dealership. She holds a Bachelor of Science in Accounting and a Master of Business Administration from Maryville University, and is also a Certified Public Accountant.
Senior Director of Human Resources
Ale Sandoval joined The Service Companies in 2012 as a Corporate Human Resources Associate and has managed various processes of the human resources function. Prior to joining The Service Companies, Ale gained 10 years of human resources experience through a financial institution, call center, retail collection and the hospitality industry. Ale was promoted to her current role of Senior Director of Human Resources in 2020 and oversees the human resources technology platform and drives strategic management initiatives in support of the human resources function. She has a Bachelor’s degree in Business Administration.
Senior Director of Talent Acquisition
Amanda Sullivan joined The Service Companies as Senior Director of Talent Acquisition in April 2019. Prior to joining our team, she spent six years with MSH International, most recently as Director, Global Campus Recruiting, where she oversaw the execution of Restaurant Brands International’s Global Campus and Corporate Recruitment Programs for Burger King, Tim Hortons and Popeyes. Amanda holds a Bachelor’s degree from Nova Southeastern University, an MBA from Florida Atlantic University, and is also Six Sigma certified.
Director of Business Development
Teresa Agustin joined The Service Companies in August 2016 as Corporate Director of Training and Strategic Operations, overseeing the training of our associates and our employee engagement initiatives for our Managed Services division. She was promoted to her current role of Director of Business Development in 2019 and is responsible for establishing business relationships for all segments of The Service Companies. Teresa began her hospitality career in 1998, after finishing her degree in Human Resource Management. She has had international experiences and has held roles in Sales, Operations and Loyalty Marketing. She has worked for Pan Pacific Hotels and Resorts, Oakwood Worldwide and MGM Resorts International in Las Vegas. Teresa was a recipient of the MGM Resorts International Chairman’s Excellence Award in 2016.
Director of Marketing & Communications
Armena Ballard, Director of Marketing and Communications, joined The Service Companies in 2016 as Marketing Manager. She is responsible for developing and executing the overall marketing and communications strategies for the company. Armena was promoted to her current role in 2019. Prior to joining our team, she held multiple marketing positions at AMResorts, a hotel and resort management company. She is a graduate of the University of Pennsylvania.
Corporate Director of Human Resources
Nikki Bernal is a graduate of Miami Dade College with a degree in Business Administration. Nikki has been with The Service Companies for over 20 years, progressing from senior administrative roles through every position in the Human Resources function. She is responsible for overseeing the rigorous background and E-Verification process for all employees, as well as managing the Human Resources department in the Eastern region. She was promoted into her current role of Director of Human Resources of the East Coast in 2011.
Director of Training
Rodrigo Bustamante joined The Service Companies in 2014 as a Temporary Server for the company’s Hospitality Services division. Since then, he has held several management roles, including Operations Manager, Hospitality Services for the San Diego market, and Training Manager, during which time he expanded the scope of the Hospitality Services’ training academy, pioneered the virtual new hire orientation, and built an internal training platform. Promoted to Director of Training in February 2020, Rodrigo is responsible for implementing and managing The Service Companies’ enterprise training program.
Corporate Director of Operations
Laurie Katinos joined The Service Companies in January 2009 as Corporate Director of Operations with a concentration in the Housekeeping areas. Prior to joining The Service Companies, Laurie was with Hyatt Hotels Corporation’s headquarters as a Corporate Rooms Manager overseeing the rooms division. In prior years she has served as a senior operations manager at various locations ranging from luxury resorts, urban and large convention properties. In her current role, Laurie is responsible for all The Service Companies Housekeeping Operations, Training and new product development.
Director of Human Resources - Central Division
Leslie Oaks joined The Service Companies in 2010 as a Human Resources Representative in the Tunica, Mississippi area. She was promoted to Human Resources Manager in 2011 and then to her current role of Director of Human Resources for the Central Region. Prior to joining our team, Leslie worked in Human Resources for a non-profit agency and spent several years in Human Resources with Harrah’s Entertainment. She is responsible for overseeing the Human Resources functions for the Central region.
Director of Human Resources - Western Division
LaNora Olsen joined The Service Companies in 2011 as a Room Attendant at a casino in Laughlin, NV following a 25-year career in the hospitality industry. Since joining our team, she has held a variety of roles including, Status Clerk, Scheduler, Supervisor, Project Manager, and Talent Acquisition Specialist. LaNora was promoted to Director of Human Resources – Western Region in February 2020 and in her role is responsible for all Human Resources functions for the Western region.