Airplane travel is a convenient and affordable way to get from destination to destination, whether for business or pleasure. We asked our TSC well-traveled team members who are well-versed in travel to give their best advice for an efficient travel experience. Whether you fly once a year, or multiple times a week, these travel tips…
Carpet Care and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and…