Cleaning and Housekeeping
The Service Companies has been a trusted provider of innovative and customizable cleaning services for over 35 years, serving as partners in excellence to our hotel, casino, and resort clients. Through our unique turn-key model, we take complete accountability for the cleaning operations and implement our proven Quality Management Program and Quality Assurance Program.
Chandelier Cleaning
Our technicians have extensive experience working with delicate pieces such as Schonbek, Baccarat, Waterford, Murano and Chihuly. We have been cleaning such pieces of art for over 20 years with an unmatched safety and cleanliness record.
EVS and public area cleaning is our specialty. We will leave your public areas gleaming with 24-hour cleaning of the lobby, restaurants, casino, conference space, offices, restaurants, gym, pool area, spa, bars, nightclubs and designated back of house spaces.
We understand the importance of keeping a facility’s public areas spotless without getting in the way of customers, employees, or visitors while maintaining the highest levels of customer service. We work closely with your management team to ensure that all areas under public area / EVS supervision are cleaned with minimum disruption and quality remains high, day and night.
EVS / Public Area Cleaning
Where the action never stops, neither do we. The Service Companies has been providing EVS and public area cleaning services for over 15 years, cleaning and disinfecting 4.5 million square feet of public area space daily.
EVS and public area cleaning is our specialty. We will leave your public areas gleaming with 24-hour cleaning of the lobby, restaurants, casino, conference space, offices, restaurants, gym, pool area, spa, bars, nightclubs and designated back of house spaces.
We understand the importance of keeping a facility’s public areas spotless without getting in the way of customers, employees, or visitors while maintaining the highest levels of customer service. We work closely with your management team to ensure that all areas under public area / EVS supervision are cleaned with minimum disruption and quality remains high, day and night.
CASE STUDY
Multi-National Luxury Hotel Brand
Overview
In the 1980s, a luxury hotel company began expanding its footprint across the United States and looked to outsource its window and chandelier cleaning services. Due to our team’s industry-leading record of safety and cleanliness, the company selected us to provide these services to its pilot property in 1983.
Results
Over 30 years later, we provide window and chandelier cleaning services to 37 of 42 of the now-multinational luxury hotel chain’s properties across the United States.
14 of the chain’s properties we service received the 2019 AAA Five Diamond recognition.
Our team members are consistently recognized for their professionalism, performance and dedication.
Floor & Marble Care
Whether your floors are marble, tile, wood, carpet, vinyl or concrete, we’ll make sure that they look their very best.
The Service Companies is the leader in floor care for the hospitality industry. Our results prove it. We’ve spent years honing our technique and spend hours training our staff in the best ways to care for any type of flooring. For each facility we service, we complete a full assessment of the floor types to determine a floor schedule and equipment needs and spec out the right chemicals and cleaning processes for all surfaces.
When it comes to marble restoration, we employ our three-step restoration process — diamond grinding, sealant application and buffing — which repairs damaged marble and guarantees a shine that mirrors the marble’s original luster. To maintain the sheen, we polish the marble every day using either natural polish, crystallization or vitrification materials according to your preference and exacting standards.
High-Touch Cleaning
Our High-Touch Cleaning Service is a supplemental cleaning service targeting high-touch points on a schedule that is customized to your facility. Our cleaning service includes frequent cleaning of the lobby, public areas, food service dining rooms, casino areas, kitchens, back of house, public restrooms, guest rooms and offices.
The Service Companies is the leader in floor care for the hospitality industry. Our results prove it. We’ve spent years honing our technique and spend hours training our staff in the best ways to care for any type of flooring. For each facility we service, we complete a full assessment of the floor types to determine a floor schedule and equipment needs and spec out the right chemicals and cleaning processes for all surfaces.
When it comes to marble restoration, we employ our three-step restoration process — diamond grinding, sealant application and buffing — which repairs damaged marble and guarantees a shine that mirrors the marble’s original luster. To maintain the sheen, we polish the marble every day using either natural polish, crystallization or vitrification materials according to your preference and exacting standards.
Housekeeping
We are one of the largest providers of turn-key housekeeping services to the hospitality industry in the nation, cleaning over 3 million guest rooms a year in properties of all sizes.
In our turn-key housekeeping operation, we are responsible for every aspect of managing and running a hotel, resort, or casino hotel’s largest, and most complex department: cleaning hotel rooms and hallways, providing turndown service, managing equipment, and completing scheduled “deep clean” room maintenance. Each housekeeping department our company manages is an extension of your team and is led by a seasoned Housekeeping Executive and is backed by a team of highly skilled attendants and quality assurance inspectors.
Kitchen Deep Cleaning
We are experienced in keeping kitchens, equipment, tile and grout pristine for the health and safety of your guests, patrons, and employees.
We recognize the vital importance of meeting and exceeding Health Department codes and maintaining those standards at all times. The health and well being of your employees and clients, as well as the success of your business, hinge upon this.
Our team executes proper cleaning procedures on kitchen equipment and floors. Through partnerships with leading-edge cleaning technology providers, we remain at the forefront of cleaning techniques and procedures, while using the most effective and safest products.
Laundry Management
Ask any Housekeeping Director and they’ll tell you that effective laundry management is a key factor to ensuring housekeeping runs well. The Service Companies will manage your laundry and linen contracting service or on-site facility, making sure to maintain the appropriate inventory levels from day-to-day, week-to-week.
We recognize the vital importance of meeting and exceeding Health Department codes and maintaining those standards at all times. The health and well being of your employees and clients, as well as the success of your business, hinge upon this.
Our team executes proper cleaning procedures on kitchen equipment and floors. Through partnerships with leading-edge cleaning technology providers, we remain at the forefront of cleaning techniques and procedures, while using the most effective and safest products.
Overnight Cleaning
A well-run overnight cleaning operation is crucial to the success of every facility. With our set operating standards, we ensure that your lobby, restrooms, gaming areas, conference spaces, offices, restaurants, kitchens, fitness center, pool area, spa, bars, nightclubs, and back of house areas are gleaming.
Pressure Cleaning
Your sidewalks, front drive and porte cochere are your facility’s very first impressions and set the tone for a guest or employee’s visit or stay. Our team of pressure cleaning experts will keep all of your exterior hardscapes looking their absolute best at all times.
Stewarding
When running a busy, bustling kitchen, it is essential to have a reliable stewarding team working side-by-side to support your kitchen personnel and keep it clean and orderly. Our expert stewarding services department, with our proprietary model, will make sure that your staff has the equipment that they need, when they need it, without getting in the way and keeping your costs in check. Our experience spans kitchens of all sizes, including those within large hotel and casino complexes.
CASE STUDY
Casino in Tunica, Mississippi
Our expertise and superior quality of service generate positive shifts in service scores with cost savings.
Situation OverviewChallengesOpening ProcessResults and Current State
Situation Overview
Our customer is a 65,000 square foot casino with a 505 room hotel located in Tunica, MS. The Property is owned and operated by a large gaming corporation.
A property leader had previously worked with our team at other casino properties with positive results, and in 2010, the Property reached out to us to provide casino cleaning services and manage their EVS, Housekeeping and Stewarding operations.
Challenges
The Property was struggling with staffing shortages and poor quality of cleanliness. At the time, the Property was ranked at the bottom of the gaming corporation’s properties for Casino and Guest Room Cleanliness. The Property leadership desired to achieve a higher level of expertise and cleanliness while saving money.
Opening Process
In November of that year, our team took over the Housekeeping, EVS and Stewarding departments utilizing a task force of 14 trainers with significant experience in each area. 155 Property employees transitioned to The Service Companies, leaving 20 open positions to be filled.
We inventoried and assumed equipment and uniforms, and deep cleaned the casino and other public areas to bring them up to standards. The deep cleaning process also served as training for the transitioned and new employees.
Housekeeping productivity standards were established and training was implemented to ensure productivity and quality standards would be maintained.
Results
Guest service scores improved immediately and at the end of Q1 of the following year, Room Clean at Check-In and Overall Casino Cleanliness scores increased by 9.48% and 7.4% respectively Quarter Over Quarter. At the end of 2011 the property ranked in the top 10 of the gaming corporation’s properties for Casino and Guest Room Cleanliness.
Today, we continue to manage all three departments with a total employee base of 175. Guest Service scores and company ranking remain in the top tier of the gaming corporation’s properties, while saving the Property money through improved productivity and lower overall benefit costs driven by The Service Companies.
Window Cleaning
With an industry leading record of safety and cleanliness, our team cleans interior, exterior, high rise and low rise windows and all windows in between. We have been providing this service to hotels, casinos, residences, commercial high rises and more for over 50 years.
INQUIRE ABOUT OUR SERVICES
Request a free consultation or contact one of our sales professionals.
OUR TRAINING PROGRAM
Our training program – guided by the Cleaning Industry Management Standards, the CDC and OSHA – sets each team member up for success.
Staffing
Temp-to-perm, supplemental and more staffing solutions catered to your needs and budget.
Facility Maintenance
Innovative solutions that improve building efficiencies and client satisfaction.
