Our SHINE On You program recognizes associates who have greatly enhanced the guest experience and have made our customers shine. In 2018, we received over 500 submissions from peers and property guests. Below we share some of the stories that were submitted.
“Angela Wright is one of our most honest Guest Room Attendants at our casino customer’s property in Tunica, Mississippi. While she was cleaning, a guest walked off the elevator and dropped money – nine $100 bills. Angela picked up the money and turned it into security. Thank you, Angela, for your honesty and dedication!”
“We would like to recognize Mario Caballeros, Linen Attendant at our casino customer’s property in Laughlin, Nevada, for always going above and beyond. A delivery truck dropped off supplies and forgot to close the back of the truck. While driving, dozens of apple pies fell off the truck and smashed on the ground. The driver didn’t realize it and continued driving off. Security started to clean the pies up when Mario was riding his bike to work, saw what happened and grabbed a bag and started helping them. Mario is one of the hardest workers we have and is always helping out wherever he can. Thank you, Mario!”
“The General Manager of a hotel in Palm Beach gave our team gift certificates (brunch for them and their family members) for helping during Hurricane Irma. We couldn’t be more proud of the team for coming in to work to assist the property and while dealing with their own personal situations.”
“Recently, our third shift cleaning team in Boca Raton, led by Nelson Sanchez, was recognized by the resort’s General Manager team: ‘I want to let you know how much Nelson and his team were appreciated by everyone here at the resort before, during and after Hurricane Irma. We could not have kept up with the pace of the guest needs, as well as the water and wind intrusion, without their efforts. We were one team during the heat of the battle, and it was great to see the coordination that took place at both locations.’”
“Azizi Davis, Guest Room Attendant at our customer’s vacation ownership resort in Orlando, was recognized in a note from a guest to the resort’s management team: ‘We came back to our freshly cleaned room to find a note and a chocolate snack left from Azizi in housekeeping. I never want to leave this place!’”