MIAMI LAKES, Fla. (December 1, 2011) – By all measures The Service Companies will finish out 2011 with the best year in its 24 year history. The hospitality firm offers heart of the house management services for the hotel, casino and vacation ownership industries. The company now has 6,000 employees, an increase of 50% over 2010, resulting from The Service Companies being selected by several new leading brands as their exclusive provider and the firm’s acquisition of JRS International, Inc., a provider of window and chandelier cleaning services to upscale hotels and resorts. Other milestones reached include growth in company accounts to 400 in 40 states and the Caribbean, and a new office in Mexico. Las Vegas, Orlando, New Orleans, Missouri (Branson) and Puerto Rico are also sites of additional offices opened, closing out the year.
These developments come on the heels of other strides in the first half of 2011 including company President Steve Wilson being named CEO, and the addition of new financial resources. In March, private equity firm Vision Capital joined DLJ Merchant Banking Partners (a Credit Suisse affiliate) as an equity investor in The Service Companies.
The Service Companies mission is to leverage its expertise in back of the house operations and its track record of reducing costs while improving quality. Services include turnkey housekeeping, night cleaning, stewarding, window and chandelier cleaning, floor care, kitchen cleaning, security, landscaping, laundry management and parking services.
“We’re extremely positive about the business outlook for both the near and long terms as we go into 2012, our 25th anniversary,” said Wilson. “Our approach is more relevant than ever in the wake of the recession which caused operators to cut overhead costs sharply. Even though general managers may have cut back as far as they could, The Service Companies offers them a way to improve profit margins while enhancing cleanliness,” he continued.
While reducing costs may provide the impetus for hiring, The Service Companies equally values performance. The company guarantees to maintain or improve its clients’ quality assurance scores, as measured either by franchise brand inspectors or independent rating agencies. The Service Companies has successfully fulfilled that pledge throughout its history.
The Service Companies ability to deliver consistent quality is due, in part, to extensive training, according to Mike Rosenow, Senior Vice President of Human Resources, who has introduced world-class web-based educational modules to support The Service Companies orientation and on-the-job training programs. Last year The Service Companies hosted its second annual two-day management summit, where managers were encouraged to “think big, act small, nail the basics, and deliver personalized service,” he said.