By Steve Wilson, President and CEO of The Service Companies
The largest firms offer all back of the house services including turnkey housekeeping, stewarding, kitchen cleaning, casino cleaning, security, landscaping, laundry management and valet parking services. A one stop shop helps coordination and requires less management time.
Ask for service benchmarks, and better yet, a guarantee that those benchmarks will be met.
Specialization can translate into saving and time and money.
Depending on the number of services chosen, savings can be anywhere from several percentage points to up to 20%.
You want your company to handle all government and workplace checks including drug testing and background checks for immigration and criminal records. If they do this, they’re liable in the event of any issues, which is what you want.
The best firms have high employee satisfaction and employees with a sense of pride in their work. They need to feel the company is looking out for them in all respects – from benefits to professional training and career development. Companies with training programs should be a must.
Steve Wilson is the President and CEO of The Service Companies (The Service Companies), a one-stop-shop for heart of the house management in the hotel, casino and vacation ownership industries. The 24 year old The Service Companies today serves nearly 400 properties in 40 states, the Caribbean and Mexico with 6000 employees. Before joining The Service Companies, Wilson spent 20 years with Hyatt Hotels including general manager positions at several high-profile domestic properties.