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This fall, The Service Companies was named one of the Best and Brightest Companies to work for in the nation! The Best and Brightest National program honored 135 winning organizations from across the country out of 1,000 nominations. The winning companies were assessed by an independent research firm, which reviewed key factors such as work-life…
Our Senior Vice President of Sales, John Thiesfeld, spends more than one third of his year on the road. This makes John our most well-traveled team member and our go-to expert for travel advice. Whether you fly once a year, or multiple times a week, John’s 14 travel tips can turn even the most inexperienced…
Carpet Care and the Guest Experience The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and…
How confident are you that your associates are regularly looking for ways to fulfill requests or resolve problems before guests have time to think about them? In the hospitality industry, this is the norm if you want to stand out and exceed guests’ expectations. At The Service Companies, we partner with many properties and brands…
You may have heard the adage “Expect What You Inspect” at some point during your hospitality career. An inspection program will provide more detailed feedback to all parties involved with a common goal to continuously improve the service provided to the customer. Whether it is inspecting a casino floor, guest rooms, hotel public areas or…
