by Brad Penrith Enterprise Sales Executive, The Service Companies During more than 20 years of senior management in luxury hotels and global resorts, I noticed that overnight cleaning rarely came up in strategic discussions — until it caused a crisis. Overnight cleaning is one of the least examined operational functions in luxury hospitality, though it…
by Alan Ching Senior Vice President, Operations — West The Service Companies During more than a decade in casino operations and revenue management — with perspectives ranging from housekeeping supervisor to senior vice president — I have seen how the powerful strategic potential of outsourcing can be easily misunderstood. Here’s how it starts: A general manager is…
SAN FRANCISCO — July 1, 2026 — The Service Companies, the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries, has partnered with the AI-native frontline hiring platform Fountain to automate recruiting, compliance, and onboarding of hundreds of hires each month. The Service Companies operates in a high-volume environment, providing…
By Jennifer Nietz, Vice President of Revenue Operations at The Service Companies For decades, hospitality and gaming operators have relied on a familiar default for their cleaning operations. Whether running an in-house department or calling a local staffing agency to fill open shifts, the underlying approach has remained largely unchanged. This reliance on basic labor…
Hospitality and Risk Management Expert Joins TSC to Enhance Enterprise Safety Standards and Operational Compliance Miami, FL, May 21, 2026 – The Service Companies (TSC), the leading provider of outsourced cleaning services to the luxury hotel, casino, and timeshare industries, today announced the appointment of Corné Wolmarans as Vice President of Risk and Safety. The…
How luxury hospitality leaders can break the chronic staffing cycle and reclaim their focus on guest experience. By Steven Dougherty, The Service Companies After more than 30 years in hospitality operations — in hotels, resorts, and outsourced service organizations — I have learned that the leaders who are best positioned to elevate the guest experience…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
By Alecia Stephens The hospitality industry currently faces a persistent narrative that maintaining an in-house housekeeping department is the most cost effective path for a property. When leadership teams evaluate their operating budgets, the primary objection to working with a managed service partner is almost always the hourly rate. This focus on a single number…
Hotel General Managers (GMs) often fight a recurring nightmare: the labor shortage crisis. They spend their days reacting to vacancies, chasing down overtime costs, and watching brand standards slip as their teams enter a cycle of burnout. When a property hits this wall, leadership usually looks for relief through professional hotel staffing solutions. However, just…
The decision between hiring W-2 employees and 1099 independent contractors impacts everything from compliance to service quality and brand reputation. While using 1099 contractors may appear less expensive at first glance, the risks and long-term consequences are significant. At The Service Companies (TSC), we are unwavering in our commitment to the W-2 staffing model because…
Now is the time for resort leaders to make strategic decisions that will impact their performance for the next year. Budget season is not just about allocating dollars; it’s about making smart, strategic moves that set a resort up for success, especially as it prepares for peak season staffing. Why Your Budget Season Decisions Matter…
In the world of food service, your kitchen and back-of-house operations are the true engine of your restaurant, and their efficiency directly impacts everything from food quality to guest satisfaction and, ultimately, your bottom line. As any manager knows, a kitchen is only as efficient as the team running it, and finding that cohesive, high-performing…