How luxury hospitality leaders can break the chronic staffing cycle and reclaim their focus on guest experience. By Steven Dougherty, The Service Companies After more than 30 years in hospitality operations — in hotels, resorts, and outsourced service organizations — I have learned that the leaders who are best positioned to elevate the guest experience…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
By Alecia Stephens The hospitality industry currently faces a persistent narrative that maintaining an in-house housekeeping department is the most cost effective path for a property. When leadership teams evaluate their operating budgets, the primary objection to working with a managed service partner is almost always the hourly rate. This focus on a single number…
Hotel General Managers (GMs) often fight a recurring nightmare: the labor shortage crisis. They spend their days reacting to vacancies, chasing down overtime costs, and watching brand standards slip as their teams enter a cycle of burnout. When a property hits this wall, leadership usually looks for relief through professional hotel staffing solutions. However, just…
The decision between hiring W-2 employees and 1099 independent contractors impacts everything from compliance to service quality and brand reputation. While using 1099 contractors may appear less expensive at first glance, the risks and long-term consequences are significant. At The Service Companies (TSC), we are unwavering in our commitment to the W-2 staffing model because…
Now is the time for resort leaders to make strategic decisions that will impact their performance for the next year. Budget season is not just about allocating dollars; it’s about making smart, strategic moves that set a resort up for success, especially as it prepares for peak season staffing. Why Your Budget Season Decisions Matter…
In the world of food service, your kitchen and back-of-house operations are the true engine of your restaurant, and their efficiency directly impacts everything from food quality to guest satisfaction and, ultimately, your bottom line. As any manager knows, a kitchen is only as efficient as the team running it, and finding that cohesive, high-performing…
For food and beverage establishments, maintaining impeccable cleanliness isn’t just about aesthetics—it’s about survival. From complex health code regulations to high-traffic dining areas that require rapid turnover, the challenges of keeping an F&B operation spotlessly clean are numerous and constantly evolving. Jolt’s restaurant cleanliness statistics provide us with these numbers: At TSC (The Service Companies),…
The hospitality industry, a cornerstone of memorable experiences, continues to grapple with the complexities of post-pandemic staffing. At The Service Companies, we recognize the critical need for reliable, qualified personnel. We’re dedicated to bridging the gap, connecting hospitality businesses nationwide with top-tier professionals, ensuring seamless operations and exceptional guest experiences. The Current Landscape: Insights from…
When you attend a major sports event at a stadium, you experience the roaring crowds and thrilling athletic performances. However, what you don’t see is the comprehensive stadium staffing operations working behind the scenes. Every successful sporting event relies on an intricate network of dedicated professionals who form the foundation of stadium operations — from…
At The Service Companies, we verify every employee. Our team of skilled hospitality experts ensures full compliance with state and federal regulations to ensure employers avoid daily fines and suspension and revocation of state licenses and permits. Recent changes in government have put more pressure on companies to ensure fully legal and compliant staffing. Now,…
As the holiday season approaches, many retail and event businesses find themselves in need of additional staff to handle the surge of guests and increased workload. Turning to a hospitality staffing partner can be an effective way to address these seasonal staffing needs — however, not all staffing partners are created equal. When selecting a…