by Alan Ching Senior Vice President, Operations — West The Service Companies During more than a decade in casino operations and revenue management — with perspectives ranging from housekeeping supervisor to senior vice president — I have seen how the powerful strategic potential of outsourcing can be easily misunderstood. Here’s how it starts: A general manager is…
How Tribal Gaming Leaders Can Protect Revenue, Strengthen Operations, and Support Long-Term Workforce Goals Introduction: Why Housekeeping and EVS Have Become Strategic Priorities Tribal casinos operate with a purpose that extends beyond property-level profitability. Revenue generated through gaming, hospitality, entertainment, and resort operations often supports essential services, community investment, employment opportunities, and the long-term priorities…
By Harrison HutchinsonSenior Vice President of Operations, The Service Companies After more than 20 years leading operations across luxury hotels, casino resorts, and large-scale service environments, I have learned that the most important habit a hospitality leader can develop is not decisiveness, process discipline, or budget vigilance—it is the willingness to listen before acting. Sounds…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…