Every budget season, the cleaning line gets the same treatment. Three bids come in, the lowest one wins, and someone in finance feels good about the savings. I’ve spent 2026 walking hotels and resorts from Texas to Hawaii, and I keep meeting the same people a year or two later. The GM who took the…
by John Thiesfeld, Senior Vice President, Sales – The Service Companies Why Operators Are Reevaluating Their Housekeeping Partnerships Timeshare operations face many persistent challenges. Rising labor costs, stubborn workforce shortages, higher owner expectations, and pressure to run leaner operations have pushed executives to scrutinize every part of resort management—and housekeeping is no exception. Many operators…
by Amanda SullivanHuman Resources & Talent Acquisition, The Service Companies Hospitality leaders know how to manage the variables: seasonality, demand swings, renovation timelines, and shifting guest expectations. But one disruptive variable is increasingly landing on the executive agenda for reasons that have nothing to do with business — changes to Temporary Protected Status (TPS) and…
Growth across Tribal gaming is increasingly about more than adding gaming positions. Tribal enterprises are investing in hotels, restaurants, entertainment venues, event space, expanded casino floors, and other amenities designed to transform properties into broader resort destinations. Recent development activity illustrates the scale of that evolution. Graton Resort & Casino is undergoing a $1 billion expansion that…
For many years, timeshare and vacation ownership brands evaluated housekeeping partners using a relatively simple set of questions. Were enough associates scheduled? Were the units cleaned? Did labor costs stay within budget? While those questions still matter, they no longer provide a complete picture of operational performance. Today’s vacation ownership leaders face increasing pressure to deliver exceptional…
Casino operators are outsourcing overnight cleaning because it helps them maintain a consistently guest-ready property, improve workforce stability, reduce management burden, and protect the guest experience without disrupting gaming operations. As labor challenges continue across hospitality, many casino executives are realizing that overnight cleaning is no longer simply a facilities function. It is a strategic operational responsibility that directly…
By Corné WolmaransVice President of Risk and Safety, The Service Companies During more than 20 years in hospitality risk management, I have seen a consistent pattern in how operational excellence is defined, measured, and sometimes challenged. Most organizations measure excellence by what their guests experience: clean rooms, quick responses, and genuine warmth of service. These…
How Tribal Gaming Leaders Can Protect Revenue, Strengthen Operations, and Support Long-Term Workforce Goals Introduction: Why Housekeeping and EVS Have Become Strategic Priorities Tribal casinos operate with a purpose that extends beyond property-level profitability. Revenue generated through gaming, hospitality, entertainment, and resort operations often supports essential services, community investment, employment opportunities, and the long-term priorities…
How luxury hospitality leaders can break the chronic staffing cycle and reclaim their focus on guest experience. By Steven Dougherty, The Service Companies After more than 30 years in hospitality operations — in hotels, resorts, and outsourced service organizations — I have learned that the leaders who are best positioned to elevate the guest experience…
By Brian Coyne For many hospitality and gaming leaders, back-of-house operations are viewed through a narrow lens—as a cost center to be managed, trimmed, and optimized. Overnight cleaning, housekeeping, and EVS are often reduced to line items on a spreadsheet. But this perspective misses a critical truth: in luxury hotels and casinos, operational excellence is…
MIAMI, FL – May 7, 2026 – The Service Companies (TSC) is proud to announce its role as the official trophy sponsor for the Excellence in Hospitality Awards, held in Shreveport-Bossier City, Louisiana, on Thursday, May 7. The event recognizes the local individuals, teams and businesses driving resilience, innovation and creativity in the hospitality industry….
By Alecia Stephens The hospitality industry currently faces a persistent narrative that maintaining an in-house housekeeping department is the most cost effective path for a property. When leadership teams evaluate their operating budgets, the primary objection to working with a managed service partner is almost always the hourly rate. This focus on a single number…