Casinos: Maximizing Senior Management’s Efficiency
Any top casino has a dedicated team of executives who manage the ins and outs of its operation.
At The Service Companies (TSC), we have helped casinos achieve their business goals for 20+ years. We service 19 AAA Five Diamond & 12 Forbes Five Star Properties in the US, and clean 4.5 million square feet of property daily.
In this guide, we will detail how outsourcing specific casino roles will provide freedom to your senior management team to maximize efficiency, and innovate further.
Is TSC even big enough to support our large casino operation?
Before working with a new casino client, we are often asked, “Can you pull this off?”
In short, yes. TSC is a large, well-capitalized strategic partner with the resources to fully support you and your casino.
A casino resort in rural North Carolina was preparing to open a new VIP tower with 750 guest rooms. With only 4,000 full-time residents in the surrounding area, the only way to successfully recruit compliant and legal housekeeping associates was to supplement local hires with associates from outside the market.
TSC developed a multi-pronged recruiting strategy that included a relocation program from various markets and a housing and transportation program.
- Targeted interested employees in Puerto Rico, Connecticut, Louisiana and Florida for relocation opportunities and hired H2B visa holders
- Signed leases for two motels and 60 furnished apartments within a few minutes of the casino for relocated employeese
- Built out a fleet of vehicles to transport relocated employees around the area
- Developed training, quality management, and quality assurance programs to ensure a consistent and high level of cleanliness
We successfully hired and trained 140 housekeeping associates for the VIP tower’s grand opening. Over 75% of the associates are from outside the casino’s market and we still operate the tower today, delivering exceptional guest service scores.
How TSC supports Human Resources
Human Resources is a department that benefits highly from our outsourced services. When we step in, we remove the tedious work of:
- Recruiting Strategy
- Benefits Packages
- Employee Retention
Additionally, we take a careful, systematic approach to transitioning your employees to our team. We take the time to sit down with your staff and answer any questions and/or concerns they may have.