Our Training Programs

At The Service Companies, we believe training is crucial to the success of both our associates and our clients. We developed TSC University, our training and certification platform, to provide each associate – when they are hired as well as throughout their time at TSC – with the knowledge and tools they need to succeed. TSC University and its training programs have been designed to be comprehensive and provide our associates with both the technical skills and philosophical understanding that distinguish us from other service providers as the provider of choice for hotels, casinos, resorts, corporate cafeterias, universities, schools, stadiums, commercial facilities and more. 

Our training programs were built upon best practices honed from years of experience and follow OSHA, CDC and/or state employee safety and health regulations. 

TSC's Certified Supervisor Training Program

Our company is nothing without its employees, which is why we invest in our employees and give them the knowledge and training they need to succeed.

TSC’s Certified Supervisor Training (CST) program is a three-part program designed to give our front-line supervisors, and those aspiring to be in supervisory roles, both the skills and job knowledge necessary to successfully lead our front-line employees, hold them to TSC’s high standards, and drive consistency across the organization.

Cleaning & Housekeeping

We recognize the importance of making our associates feel prepared for their new roles. We invest in proper training and development at all levels to improve skills and provide opportunities for advancement.

New Associate Training

Each member of our team will complete a comprehensive training program, created by nationally renowned operations professionals. A training portal, with access to standard operating procedures, position checklists, and step-by-step training guides, will bridge learning gaps and ensure all associates understand the responsibilities and best practices of their specific role.

 

Emerging Leaders Program

Our Emerging Leaders Program was developed to give our team members the opportunity for career advancement. The 6-month boot camp-inspired program allows current associates to learn the technical and management skills to fulfill their succession planning. Upon successful completion of the program, the participant will be promoted to the next leadership role.

 

Management Training Program

When it comes to our Management Training Program, we’ve pulled out all of the stops. Each leader graduates from our rigorous 30-day boot camp, an intensive training program that covers all of our main service offerings, as well as the latest in management theory, planning, and process flow.

SHINE


At The Service Companies, it is our service mission to make our clients SHINE. Our culture is built around providing operational excellence to our clients and a superior experience to their guests. We have developed the following programs to support this.

SHINE on BoardPartner in SHINESHINE TrainingSHINE on YouSHINE on Shift

SHINE on Board

A 9-step onboarding process that includes the collaboration of our Human Resources and Operations teams so that we can best prepare new team members with Welcome Training Packets and exceptional new hire experiences.

Partner in SHINE

Each new associate is paired up with a “Partner in SHINE,” who engages, inspires and guides our new associates by promoting our SHINE mission and RISE values. Tenured associates, who are appointed as Partners in SHINE and have an active role in the onboarding of new associates, do so as part of a career development plan.

SHINE Training

A component of the SHINE on Board process – SHINE Training – is designed to train associates on the importance of the internal and external guest experience and their own professional growth. Associates are trained on our SHINE principles (Smile, Helpful, Innovative, Nimble, and Engaged). 

SHINE on You

Shine on You is our companywide recognition program that highlights and rewards associates who SHINE and do the right thing, even when no one is looking.

SHINE on Shift

SHINE on Shift is our companywide weekly internal communication with showcasing safety guides and procedures, pre-shift topics, best practices, employee engagement activities, and company news.

Staffing

We believe that the best trained staff is the most prepared to serve your restaurant, business, or facility. That is why we ensure that our staff is given a variety of opportunities to enhance their level of service through training programs offered in-house and through our partners. Each training program has the ability to travel with associates, no matter where they decide to take their career in the hospitality industry.

Our training academy is our in-house program designed to equip current servers with new skills and train those that are not familiar with front-of-house processes. During the three-hour course, students will learn about server-specific language, bar backing, tray passing, heavy tray carrying, wine knowledge, full wine service training, table service/serving etiquette, a variety of serving styles, dishwashing, and lead training.  Our academy  is free of charge for all staffing associates and is held on an as-needed basis.

 

TIPS and TEAMS

Through our partners TIPS and TEAMS, we are able to offer associates the opportunity to become a certified bartender or server in the field of serving alcohol. A TIPS certification or TEAMS training helps workers avoid serving alcohol to minors, gives customers improved service, serves as a resume builder for associates, and reduces the risk of alcohol-induced human tragedy. Classes are announced when trainers are in the area or can be scheduled upon request.

 

Food Handler’s Card

Through our partnership with eFoodHandlers, we offer food handler’s cards to our associates at a discounted rate. After signing up with a staffing manager, associates are able to take the class online and learn about basic food safety. Once the course is complete, associates receive a certification card. A food handler’s card ensures that our associates understand proper food handling, food safety and how to prevent foodborne illness.

Engineering & Maintenance

Our in-depth training program is unparalleled. We have established ourselves as the industry leader in safety and cleanliness through the use of industry expertise and the latest technology platforms.