Tag: leaders in service (Page 1 of 2)

Leaders in Service

Jessica Uriostegui

At The Service Companies, our associates are the key to providing a superior client experience. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong company culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates, who have launched or continued their hospitality careers at our company. 

Jessica Uriostegui is The Service Companies’ Director of Field Talent Acquisition. She is responsible for the recruitment of associates at our Managed Services hotel, casino, and resort accounts across the country. 

What roles have you held at The Service Companies? How long have you been with us? Jessica Uriostegui

I have been with The Service Companies for 9 years. I started as an Operations Staffing Manager for our staffing accounts in South Florida. From there I moved on to Taskforce Manager, Accounts Manager in Arizona, Human Resource Manager for San Antonio, Regional Human Resource Manager for Texas, Regional Director of Talent Acquisition and now in my current role I am the Director of Field Talent Acquisition.

What does your job entail?

I lead the Field Talent Acquisition function in executing the full cycle strategy for attracting, sourcing, and selecting talent. I also monitor recruiter performance, activity and requisition by weekly reporting and metrics monitoring.

What do you love most about your position?

Interacting with all of our amazing teams and clients across the regions.

How do you stay motivated and how do you motivate your team? 

I think our best motivation in the talent field is being a pivotal part in placing associates within our departments, creating long term relationships and watching them grow and develop within the industry.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

Outside of work my time is dedicated to my 4 amazing kids. Being a mom is what I am most passionate about. I enjoy spending time with my kids and supporting them in the sports or activities they are involved in.

What has been your biggest accomplishment while working at The Service Companies?

My biggest accomplishment was starting a job at The Service Companies completely outside my comfort zone and becoming one of the top performers in my region within the first year. Winning the first ever President’s Award was nice too!

What advice would you give those looking to launch their hospitality careers or considering joining our team?

Understand and research the industry and make sure you have a passion for hospitality because everything we do involves providing great customer service to our team and our clients.

Every day, people are starting their hospitality careers with The Service Companies. Join our team today to do the same! Apply here.

Read other posts in our Leaders in Service Series:

Preparing for Hurricane Season

With a large number of our properties in the southeast regions of the United States, preparing for hurricane season is something we take very seriously at The Service Companies. As a business partner to resorts, casinos, hotels and various other facilities at risk of hurricanes and tropical storms, we train and make our associates aware of each property’s emergency plan right from the start.

Storms in these regions are inevitable this time of year, but it is hard to be sure when, and where, a hurricane is going to hit. After experiencing some of the most severe tropical storms and hurricanes, our team knows that the key to ensuring safety on property is to be prepared, and with hurricane warnings coming days in advance, there is some time to prepare your building and guests for the storm ahead.

IMG_0185 (2) (7)

Here are some important tips to remember when preparing for a hurricane:

Hurricane season calls for extra support, but staffing may be limited due to road conditions and the need for associates to be with their families. To work around this issue, it helps to have a “Storm Team” in place. This team, comprised of associates from different departments, is given living accommodations on property for the duration of the storm to support efforts.

While you have more manpower several days out, get exterior preparations done early. Anything that is not securely mounted must go indoors. Items such as waste receptacles and exterior furniture need to be moved to a safe location within the garage, storage area or lower level of the building. Balcony tower furniture can be stacked inside of the guest rooms. This also comes in handy for people to rest and ride the storm in the lower level of your property.

Many times, your hotel guests are unable to travel during the storm and must stay on property. If this becomes the case, remember to do the following:

  • Keep guests informed through regular communications. This includes items such as storm updates, evacuation plans and stairwell locations, safe areas to be within the building (i.e. away from windows), available food options and services during this period.
  • If your property rooms have outdoor space, be sure guests know to bring any personal items inside. Before heavier winds approach, take walks around the building to verify all is clear.
  • If you have guests in need of extra care or that use assisted equipment, make sure to make this information known to your team in the case that they need immediate assistance during the storm.
  • Pre-pack emergency kits so they can be delivered and/or available to each guest. Kits should include: bottled water, flashlights, extra linens, paper products, amenities, trash bags, and dry snacks.
  • Have battery sources available to charge devices, as this is a common request when electricity goes out.
  • Organize indoor activities and keep an inventory of games, especially for families with children.

Leaders in Service – Cornel Sneekes

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our company.

The newest addition to our Leaders in Service series is Senior Vice President, Engineering Services, Cornel Sneekes. Before bringing his engineering expertise to The Service Companies to establish our Engineering Services division, Cornel held key executive positions at ABM, ABLE, ISS and was a co-founder, along with our Chairman & CEO, Mike Latham, of MCR Facility Services (now established as The Service Companies Engineering Services division). Since the start of his career in 1981, Cornel has been responsible for the operation and maintenance of facility systems, staffing, labor relations, contract development and delivery of services for data centers, class “A” high-rise, industrial, hotels, medical, retail and truck route services. Learn more about Cornel and the positive impact he has made on The Service Companies through our Engineering Services division!

Screen Shot 2019-08-12 at 4.06.45 PM

What is your role at The Services Companies? How long have you been with us? 

I am currently the Senior Vice President, Engineering Services, a division of The Service Companies. I joined the team in June 2018.

What does your job entail?

As the Senior Vice President, Engineering Services, I am responsible for the delivery of our contractual obligations to customers and expanding our engineering model into different markets across the country. My team and I provide labor, monthly site visits, energy analysis, equipment inspections, preventive maintenance implementation, protection of customer assets and improved ROI on their investments. In addition, I am responsible for the design, development and implementation of custom service delivery models.

What projects have you and your team been working on? 

In my first 12 months my team and I have traveled extensively meeting clients and team members, touring facilities, and introducing our Engineering Services platform to new, existing, and potential customers. We are currently working on a new line of business offerings that will fulfill our main goal of generating value and results for our customers.

Since our Engineering Services division is relatively new, can you tell us what distinguishes our services from other companies that offer engineering services to the facility services and hospitality industries? 

Our greatest differentiator is our ability to adapt and change. We are a group of people that look for continual improvements and out-of-the-box service models that fit the needs of our customers. We accomplish this through the use of technology and strategic partnerships. As a private organization with a senior management team and a board that embraces change, we are not held back by the decision-making processes or “tunnel vision” approaches. This allows us to focus on how to best service and meet the needs of our clients and employees. Change is embraced, communication is valued and employee involvement is treasured.

What do you love most about your position? 

I love the positive effect our team and services have on our customers and their facilities. Creating long-term relationships with these clients, who become friends, is very special. I also enjoy helping my employees see their potential and achieve their personal goals. Having the ability to guide my team members to self-improvement through training, continuing education and working hands-on at the job site brings me a lot of satisfaction. Finding new ways to drive value, improve job site experiences and motivate employees to become their best self brings its own rewards.

How do you stay motivated and how do you motivate your team? 

Identifying opportunities for process improvement is hard work that brings many challenges, but having the ability to work with employees at different locations keeps me motivated. The people we have in this company, and their desire to be the best in what they do, drives me to excel in my areas of responsibility.

As for my team, I keep them motivated by proving a positive work environment and ensuring that they feel valued. Acknowledging a job well done creates an environment where each employee is able to do their best for their co-workers and customers. The challenges that come with the job, paired with defined goals and renewed performance standards, are motivators on their own and keep employees engaged.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

My greatest passion is my family. My wife and I have four children and three grandchildren, who are the greatest joys in our lives. Watching my children become parents and take on the responsibility of raising children is something that has had such a profound effect on my life. When I am not working I enjoy outdoor activities such as golf, tennis, pickle ball and motorcycle riding. I also enjoy traveling, meeting new people, and learning more about other cultures. Finally, I am a sitting board member at PCRF, an organization that is working to find a cure for pediatric cancer.

What has been your biggest accomplishment while working at The Service Companies? 

My biggest accomplishments have been providing a new, positive outlook on how we are moving forward as a company and being part of a team that is committed to providing consistent improvements to the gaming, hospitality and facility services industries.

What advice would you give those looking to join our Engineering Services team? 

Come ready to work and bring your “A game”! The Service Companies is on the path to becoming the best in our fields of expertise and we are looking for dedicated associates that are committed to professionalism and growth. We can promise you a great working experience where you are valued, rewarded and appreciated for all of your efforts.

Contact us for more about The Service Companies’ Engineering Services division.

Leaders in Service – Alan Ching

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our coAlan Ching 2mpany.

We welcome Alan Ching, Director of Operations at a casino hotel in Laughlin, Nevada, as our newest addition to our Leaders in Service series. A member of our Managed Services division, Alan has been integral to the segment’s success over the past four years. His passion for the job, dedication to service and his associates, along with his knowledge and expertise in the field, makes him a respected leader within our organization. Learn more about Alan as he reflects on what it’s like to work at The Service Companies!

What roles have you held at The Service Companies? How long have you been with us? 

I have been with The Service Companies since January 2015. I started as a Housekeeping Supervisor and have held multiple positions within the company including Housekeeping Operations Manager, Housekeeping Executive, and Assistant Director of Housekeeping and EVS. I have been working as the Director of Housekeeping and EVS Operations at one of our properties in Laughlin, Nevada since June 2017.

What does your job entail?

I am responsible for the overall management of our housekeeping and EVS departments on property. That includes handling finances, scheduling, training and coaching, and making sure our guests have a positive and memorable stay.

What do you love most about your position? 

I love working with associates and guests of different cultures and backgrounds. I also love that everyday is different from the day before. Even when the same associate is performing similar duties as the day prior, the day always brings something new.

How do you stay motivated? 

Providing for my son keeps me motivated each day. I also enjoy watching how hard my bosses work; it drives me to do the same. View More: http://imagodei127photography.pass.us/likeness

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

On my days off, I love spending time with my son. Some of our favorite activities include going to the movies, bowling, and hiking; we do these multiple times each month. I also run a football organization on the weekends where I am the head coach for two youth teams.

What has been your biggest accomplishment while working at The Service Companies? 

My biggest accomplishment while working at The Service Companies has been getting nominated for both Manager of the Year within the organization, as well as Emerging Leader of the Year for Nevada Hotel and Lodging Association.

What has been the most rewarding part of your career with The Service Companies? 

Two months after I stepped into my current role as Director of Operations, I went back to my previous location to speak with the employees. Without my knowledge, the entire team gathered in the basement and I walked down to a crowd of employees chanting and screaming my name with excitement. It was in that moment that I realized why I love being in this industry: to make an impact on my employees’ lives.

What do you look for in a potential team member? How can they set themselves apart to start their hospitality careers? 

When it comes to line level employees, I look for a positive attitude. You can teach employees every type of skill, but one thing you cannot teach is positivity. As far as management goes, I love helping my associates grow through the company. I want their dedication and work ethic to prove that they have the ability to take on a management role.

Our associates are launching their hospitality careers each and every day. To do the same, apply today!

Case Study: Luxury Hotel Casino in Shreveport, LA

With price, guest reviews and star ratings having more influence in the consumer’s decision making process than brand attributes (according to PwC’s 22nd Annual Global CEO Survey), guest service scores are more important than ever. They can make the difference between a sold out hotel, casino or resort, and one struggling to sell rooms. Read below how The Service Companies utilized its turn-key housekeeping services to shift guest service scores and improve the productivity of the housekeeping team at a luxury casino hotel in Shreveport, Louisiana.

 

Situation Overview

The Property is a hotel casino with over 600 guest rooms and suites located in Shreveport, Louisiana. The Property has an average room size of 413 square feet per room and is managed by a large American gaming corporation. With low guest satisfaction scores in the housekeeping category, the Property reached out to our team, which was successfully operating the environmental service departments of the public areas and casino, to take on and fully manage the housekeeping department.

 

Challenges

With a limited pool of hospitality professionals in Shreveport, the Property struggled to find quality labor to fill its housekeeping team. As a result, the Property was ranked last in housekeeping of the 40 properties in the parent corporation’s ranking scores.

The average time to clean each guest room was 35.6 minutes and the Property’s customer ranking score for housekeeping room cleanliness was 64.3% ‘A’. Due to the high levels of housekeeping complaints, guests chose to patronize other casinos, resulting in a loss of gaming revenue and an unsupportable situation.

 

Opening Process

Through the Property’s onsite management team, our leadership team worked with the Property’s General Manager to transition the in-house housekeeping department into a department fully managed by The Service Companies. We brought in a corporate lead to oversee the department transition and hired four housekeeping trainers, each handling a different aspect of the department. 59 Property employees transitioned to our team, leaving 28 open positions to fill within a 30-day period.

We inventoried and assumed equipment and uniforms. Standards and processes for the department were established and productivity was aligned with industry standards. Training was implemented to ensure productivity and quality standards would be maintained.

 

Results and Current State

Within one quarter of the transition, the leadership and staffing stabilized and the Property’s Room Cleanliness scores increased to 67.8% from 64.3%.

At the close of the 1st Quarter of 2019, the Property received a Room Cleanliness score of 77.2% “A”, which is 12.9 higher than the score prior to transition and 7.2 points higher than the brand benchmark. The current productivity average for a guest room attendant to turn a room is 25.2 minutes (a 29.2% reduction in cleaning time).

 

Screen Shot 2019-05-09 at 11.44.17 AM

 

 

Housekeeping Task Force Spotlight: Vladi Jones

After opening five new housekeeping accounts this summer, The Service Companies’ Heart of House Services department is growing faster than ever before. The success of The Service Companies’ managed services segment stems, in large part, from the training and leadership provided by our Task Force team to new associates and teams. Our Task Force associates travel to different destinations and assist with the operations of each account opening. Once training is finished and management positions are filled, Task Force members are given a new assignment in a different destination.

Task Force member Vladi Jones joined The Service Companies two months ago from a luxury hotel property in South Beach, Miami. During her time with us, she has already taken the lead on two hotel housekeeping  openings in Kentucky and the Bahamas; during her time in the Bahamas, she was also able to achieve a large increase in productivity for the property. Vladi is now working hard to complete another opening in South Beach. Her passion and hands on supervision makes Vladi a key member of the Task Force team.

Tell us a little about yourself.

I was born Slovakia and came to the UniteVladi Jones, housekeeping task forced States in 1991. In Slovakia, I was an elementary school teacher. To this day, it still gives me joy when I am able to teach someone something new. I did not speak any English, but I learned to overcome the challenge by not being afraid of making a mistake. Being a member of Task Force allows me to have a special bond with many people in our industry who, perhaps, have had some of the same challenges as I did many years ago. I am very passionate about cooking, gardening, boating and fishing! I also have two amazing kids, who are on their mission every day to make me a proud mom.

What is your professional background?

My professional background is in hospitality. In total, I have had 27 years of experience working in the Rooms Division. My hospitality journey started in 1991, where I started at a hotel property as a Laundry Attendant. Since then, I have had the opportunity to work in all areas and have held several leadership roles. I love working with housekeeping teams.

What led you to become a member of Task Force?

I saw Task Force as a great opportunity to work with many professionals who are as passionate about “housekeeping magic ” as I am.

What role do you play in The Service Companies’ property opening process? 

I have held lead roles during my last two assignments. I am now currently preparing for a new turn-key housekeeping account opening at a hotel in South Beach.

What have you learned during your time as a Task Force Member?

During my time as a Task Force Lead, I have had the opportunity to further develop my interpersonal skills. I have also learned more about the housekeeping operations in hotels and casino hotels. I went from a property with 1,800 rooms to a property with 162 rooms. The switch between two different properties within a short period of time has made me open minded, a quick thinker, and has given me the opportunity to utilize my expertise to solve problems and make the department more efficient.

What is your favorite thing about being a member of Task Force?

It allows me to work with many great individuals in different settings and each property has a different challenge.

Leaders in Service: Stephanie Leger

Our next Leaders in Service series feature is Stephanie Leger, Corporate Compliance Auditor and support for our hotel, casino and resort properties across the country.  Prior to joining our team, Stephanie held a number of roles with The Ritz-Carlton brand, including Hotel Housekeeping Manager, Front Desk Supervisor, and Group Sales Coordinator, and was a Service Evaluator for Forbes Travel Guide, during which time she was trained and certified in over 550 hotel standards and identified service strengths and opportunities for improvement. We have interviewed Stephanie about her time at The Service Companies, her unique background in hotel housekeeping inspections and auditing, and what it takes to succeed and grow within our company. Currently, she is providing operational support and expertise to one of The Service Companies’ luxury hotels in South Beach, Miami.

StephanieLeger_1794What roles have you held while with The Service Companies? How long have you been with us? I’ve been with The Service Companies for two years, during which I’ve lead the team in account openings, helped with the expansion of accounts and evaluated how our accounts align with our company and brand standards. At the property I’m with right now in Miami, we’re running about 45 room attendants each day, and I’ve been training new hotel housekeeping associates every day.

What has kept you on our team, and what do you like most about this company? It’s exciting to be part of a growing company that isn’t just growing in one location, but across the country – over 30 states and counting! We’re also expanding into different calibers of hotels, and I like assisting in creating our company standards as we grow.

What does your job entail? I have a variety of job duties. I travel to our new accounts and assist in setting up the hotel housekeeping department and training newly hired team members. Or, I visit existing accounts and audit the housekeeping department by testing associates’ knowledge and spot checking cleanliness in their rooms.

What do you think makes an Executive Housekeeper successful? Having skills in time management, teamwork and flexibility are important for success.

What do you think is the most important part of your role? Checking in on our current accounts and making sure they performing up to our standards, and if they’re not, assisting them to get them where they need to be.

What would you recommend to someone looking to become an Executive Housekeeper? Learn all the duties of each position of your team. Then as a leader, you’ll be able to understand how each position relies on each other to meet the needs of the guest.

What do you love most about your position? I love visiting our various properties and working with the team to take them to the next level.

How do you stay motivated, and how do you motivate your hotel housekeeping teams? To keep myself motivated, I stay positive. My nickname is giggles; I’m always laughing and in a good mood. Housekeeping can be very challenging, but I use my positive outlook to motivate the team. Also, I work side by side with the team to get the task at hand done.  

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? I enjoy traveling to destinations I’ve never been before and touring the area. When not on the road for work I like to travel to tropical locations and enjoy the outdoors, hiking and fishing.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Barbara Johnson

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

Barbara Johnson_revised image

How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.  

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the stewarding team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Kim Eichelberger

OKim Eichelberger, Project Director, one of many hospitality jobsur next feature in our Leaders in Service feature is Kim Eichelberger, Project Director for a luxury casino property in Lake Charles, Louisiana. She has been with The Service Companies, having served in a variety of hospitality jobs for over 10 years. We’ve asked her to answer some questions about working for The Service Companies.

 

 

Congratulations on having just celebrated your 10 year anniversary at The Service Companies! What are some of your most memorable moments from your time at the company?

Working for The Service Companies has been memorable in a lot of ways, and I’ve experienced and learned a great amount since I first started. In the last 10 years, I’ve had the opportunity to travel from account to account, running different customers’ housekeeping departments across the country. I’ve met and worked with a number of people, and had the opportunity to work at vacation ownership properties (where you complete unannounced QAs twice a year) and casino properties, where running occupancy is in the high 90s.

What does your role as Project Director entail? What are some of your responsibilities?

As Project Director for our casino customer in Lakes Charles, I am responsible for running the day-to day operations with 99% occupancy almost daily, motivating my employees daily and engaging with them as much as possible with standup meetings. I manage our proprietary portals and productivity trackers, ensuring our cleaning standards are met by the property expectations. I also build relationships with the property managers and participate in weekly and daily meetings with property management since we are one team.

Out of all of the properties you have worked at for The Service Companies, what were the highlights of each?

I have had several hospitality jobs at TSC and worked at several of our properties around the country, but there are a few that were memorable and highlights for me. I worked at one of our hotel accounts in Puerto Rico. It was a challenging project, but the views were amazing. In Key West, another time when I was surrounded by amazing views, we managed three properties from one end of the island to the other, which brought its obstacles to problem solve. Also, I will never forget the roosters in the tress in Key West. Yes, roosters.

I have also worked in Virginia, Myrtle Beach, New Orleans, Iowa, Connecticut, Arizona, Laughlin and now Lake Charles. Each property has had its own demands, and it’s been a great experience. I have loved the traveling, being challenged, and walking away with a sense of accomplishment.

What has kept you excited and passionate about working for The Service Companies for the last 10 years?

I’ve worked for The Service Companies for the past 10 years because I truly enjoy my job and the challenges I’m working to solve. There have been moments in my career that have been quite challenging; however, I try to look at the positive side of any and every event.

How do you motivate your team?

I motivate my team in many ways. We hold celebrations and recognize our associates, but, most of all, I interact with each associate on a personal level.

That’s amazing that you have interacted on a personal level with all 250+ of your associates. How do you keep your casino property running so smoothly while overseeing 1000+ rooms and 250+ associates?

How do I keep the property running so smoothly? It’s one of the toughest hospitality jobs, I must say. Building the relationship with our customer is the key as is a sense of urgency. I’ve been successful by learning this property and being proactive instead of reactive.

What do you enjoy most about being a Project Director?

The daily demands and building relationships with staff and customers.

When you are not working, what do you like to do?

Enjoying the outdoors and fishing.

At The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Read Other Posts in Our Leaders In Service Series:

Leaders in Service: Jurond Brazile

male hotel houseman, housekeeper, cleaner, public area attendantAt The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our third feature of this series is Jurond Brazile, a Laundry Attendant/Public Area Attendant/Houseman at a hotel in Key West. We’ve asked him to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?

I have been working for The Service Companies for six years.

What role(s) have you had here and what is your current position?

Since I joined, I have held Houseman, Public Area, Laundry, Carpet Cleaning and Housekeeping positions. Currently, I am a Laundry Attendant/Public Area Attendant/Houseman for a vacation ownership resort in Key West, Florida.

What does your job entail?

I do any job that is asked of me. Since my role with The Service Companies includes Hotel Houseman, Laundry and Public Area duties, I help out wherever I am needed within the hotel housekeeping department. I enjoy it.

That is a great attitude to have, and one that we value at The Service Companies. Our last question for you is what do you enjoy doing when you’re not working?

When I’m not working, I like to read books and play sports, particularly soccer and basketball.

Read Other Blog Posts From Our Leaders in Service Series:

« Older posts