Our next feature in our Leaders in Service feature is Kim Eichelberger, Project Director for a luxury casino property in Lake Charles, Louisiana. She has been with The Service Companies, having served in a variety of roles for over 10 years. We’ve asked her to answer some questions about working for The Service Companies.
Congratulations on having just celebrated your 10 year anniversary at The Service Companies! What are some of your most memorable moments from your time at the company?
Working for The Service Companies has been memorable in a lot of ways, and I’ve experienced and learned a great amount since I first started. In the last 10 years, I’ve had the opportunity to travel from account to account, running different customers’ housekeeping departments across the country. I’ve met and worked with a number of people, and had the opportunity to work at vacation ownership properties (where you complete unannounced QAs twice a year) and casino properties, where running occupancy is in the high 90s.
What does your role as Project Director entail? What are some of your responsibilities?
As Project Director for our casino customer in Lakes Charles, I am responsible for running the day-to day operations with 99% occupancy almost daily, motivating my employees daily and engaging with them as much as possible with standup meetings. I also managing our proprietary portals and productivity trackers, ensuring our cleaning standards are met by the property expectations. I also build relationships with the property managers and participate in weekly and daily meetings with property management since we are one team.
Out of all of the properties you have worked at for The Service Companies, what were the highlights of each?
I have worked at several of our properties around the country, but there are a few that were memorable and highlights for me. I worked at one of our hotel customers in Puerto Rico. It was a challenging project, but the views were amazing. In Key West, another time when I was surrounded by amazing views, we managed three properties from one end of the island to the other, which brought its obstacles to problem solve. Also, I will never forget the roosters in the tress in Key West. Yes, roosters.
I have also worked in Virginia, Myrtle Beach, New Orleans, Iowa, Connecticut, Arizona, Laughlin and now Lake Charles. Each property has had its own demands, and it’s been a great experience. I have loved the traveling, being challenged, and walking away with a sense of accomplishment.
What has kept you excited and passionate about working for The Service Companies for the last 10 years?
I’ve worked for The Service Companies for the past 10 years because I truly enjoy my job and the challenges I’m working to solve. There have been moments in my career that have been quite challenging; however, I try to look at the positive side of any and every event.
How do you motivate your team?
I motivate my team in many ways. We hold celebrations and recognize our associates, but, most of all, I interact with each associate on a personal level.
That’s amazing that you have interacted on a personal level with all 250+ of your associates. How do you keep your casino property running so smoothly while overseeing 1000+ rooms and 250+ associates?
How do I keep the property running so smoothly? It’s one of the toughest jobs, I must say. Building the relationship with our customer is the key as is a sense of urgency. I’ve been successful by learning this property and being proactive instead of reactive.
What do you enjoy most about being a Project Director?
The daily demands and building relationships with staff and customers.
When you are not working, what do you like to do?
Enjoying the outdoors and fishing.
At The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.