Tag: evs cleaning

Preparing for Hurricane Season

With a large number of our properties in the southeast regions of the United States, preparing for hurricane season is something we take very seriously at The Service Companies. As a business partner to resorts, casinos, hotels and various other facilities at risk of hurricanes and tropical storms, we train and make our associates aware of each property’s emergency plan right from the start.

Storms in these regions are inevitable this time of year, but it is hard to be sure when, and where, a hurricane is going to hit. After experiencing some of the most severe tropical storms and hurricanes, our team knows that the key to ensuring safety on property is to be prepared, and with hurricane warnings coming days in advance, there is some time to prepare your building and guests for the storm ahead.

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Here are some important tips to remember when preparing for a hurricane:

Hurricane season calls for extra support, but staffing may be limited due to road conditions and the need for associates to be with their families. To work around this issue, it helps to have a “Storm Team” in place. This team, comprised of associates from different departments, is given living accommodations on property for the duration of the storm to support efforts.

While you have more manpower several days out, get exterior preparations done early. Anything that is not securely mounted must go indoors. Items such as waste receptacles and exterior furniture need to be moved to a safe location within the garage, storage area or lower level of the building. Balcony tower furniture can be stacked inside of the guest rooms. This also comes in handy for people to rest and ride the storm in the lower level of your property.

Many times, your hotel guests are unable to travel during the storm and must stay on property. If this becomes the case, remember to do the following:

  • Keep guests informed through regular communications. This includes items such as storm updates, evacuation plans and stairwell locations, safe areas to be within the building (i.e. away from windows), available food options and services during this period.
  • If your property rooms have outdoor space, be sure guests know to bring any personal items inside. Before heavier winds approach, take walks around the building to verify all is clear.
  • If you have guests in need of extra care or that use assisted equipment, make sure to make this information known to your team in the case that they need immediate assistance during the storm.
  • Pre-pack emergency kits so they can be delivered and/or available to each guest. Kits should include: bottled water, flashlights, extra linens, paper products, amenities, trash bags, and dry snacks.
  • Have battery sources available to charge devices, as this is a common request when electricity goes out.
  • Organize indoor activities and keep an inventory of games, especially for families with children.

The Future of Janitorial Services

According to a survey conducted by the IFMA, “poor janitorial service” and a “lack of cleanliness” are among the top three complaints facing facility operations today. These complaints destroy a property’s reputation when shared online and reflect poorly on guest service scores. To combat this issue, managed has resorted to pulling staff from other departments to fulfill the janitorial services needs of the property. This process is only a short-term fix, as the redistribution of staff creates a lack of productivity in other departments.

Our team of experts is dedicated to finding the most technologically advanced solution that solves cleaning issues and improves the guest experience. That is why The Service Companies partners with a best-in-class technology provider to offer smart facility solutions to commercial facilities.

What is our smart facility solution?

Through our partnership with a smart technology provider, we offer a facility solution that uses AI to automate the janitorial process. We install sensors in strategic areas of the restroom and other public areas. These sensors enable management to monitor the needs and cleanliness level of the space. All without pulling employees from other departments or hiring additional labor.

How does it work?

By installing smart sensors in or around garbage cans, soap dispensers, faucets and more, management is notified when restrooms and public areas need attention. From a dispenser in need of more paper towels to an overflowing toilet that needs immediate attention, smart sensors send real-time notifications to any smart device for a quick resolution.

In addition, we track usage patterns and traffic flow to project the restroom’s busiest times during the day. This allows management to staff for the need and create an accurate cleaning schedule. Because supplies get replenished when needed, it also saves costs by reducing waste.

What are the benefits?

Implementing our smart facility solutions on property will allow you to experience the following long-term savings:

Time – Instead of checking on each restroom multiple times per day, you get the what, when and where for each janitorial issue that may arise. This allows employees to spend their time attending to other problem areas on property.

Resources – Smart sensors monitor each trash container, toilet paper, soap and paper towel dispenser, and faucet to ensure employees replenish water and hygiene products only when needed.

Money – The more resources you save, the more money you save! Smart sensors eliminate the need to pay associates overtime for spending unnecessary hours patrolling the restrooms areas. They also eliminate the need to hire additional labor to attend to the restrooms.

Status – Negative guest service scores and bad online reviews can be a thing of the past. Notifications from the smart sensors will allow your team to tend to any janitorial issues right after they occur. This leaves your facility in prime condition throughout the day.

To learn more about our smart facility solution and janitorial services, contact us today!

Case Study: Luxury Casino Hotel in Mississippi

A reliable stewarding team, along with a professional EVS and housekeeping team, is key in the success of your casino hotel. The Service Companies has the expertise needed to provide a superior quality of service that generates positive shifts in service scores. Take a look at how the introduction of our services benefited one of our casino hotel customers in Mississippi:

Situation Overview

A 65,000 square foot casino with a 505 room hotel located in Tunica, MS, which is part of a large American gaming corporation, approached us to provide managed EVS, housekeeping and stewarding services in 2010. The property leader had previous positive partnership with our managed services team and brought our team in to implement the same positive results.

Challenges

At the time, the property was struggling with staffing shortages and poor quality of cleanliness. The property was ranked at the bottom of its parent corporation’s properties for Casino and Guest Room Cleanliness and the property’s leadership team desired to achieve a higher level of expertise and cleanliness.

Opening Process

On November 12, 2010, our Heart of House Services team took over the Housekeeping, EVS and Stewarding departments utilizing a task force of 14 trainers with significant experience in each area. 155 property employees transitioned to The Service Companies, leaving 20 open positions for our team to fill.

We inventoried and assumed equipment and uniforms, and deep cleaned the casino and other public areas to bring them up to standards. The deep cleaning process also served as training for the transitioned and new employees.

Housekeeping productivity standards were established and training was implemented to ensure productivity and quality standards would be maintained.

Results and Current State of Partnership

Guest service scores improved immediately and at the end of Q1 2011 Room Clean at Check-In and Overall Casino Cleanliness scores increased by 9.48% and 7.4% respectively QOQ. At the end of 2011 the property ranked in the top 10 of all of its parent corporation’s properties for Casino and Guest Room Cleanliness.

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Today, we continue to manage all three departments with a total employee base of 175. Guest Service scores and company ranking remain in the top tier of all of the parent corporation’s properties, while saving over $1 million annually through improved productivity and lower overall benefit costs driven by our team.

For more information about the stewarding services and the other managed services we can offer to your casino hotel, visit https://www.theservicecompanies.com/services/managed/.

Tips For Safely Maintaining Your Public Areas During Winter Conditions

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As we operate properties in all types of climates nationwide, each season brings different cleaning challenges. When asking about top challenges for cleaning public areas in winter, many will say snow and salt removal. The more it snows the more salt gets put down to melt the snow. This eventually gets tracked into our facilities, potentially damaging our buildings and the surrounding environment.

We understand that shoveling and plowing alone cannot always keep the areas safe. That is when salt de-icers come into play. We want to share some cleaning and maintenance tips for these conditions in order to help keep your areas safe and clean, while managing salt being tracked in and around your property.

Many times the person who purchases or applies de-icers at our properties is not the same person responsible for cleaning it up inside or out. The key is to use de-icers moderately and to apply what product works best for your situation. There are many types of de-icing salts such as: sodium chloride “rock salt”, calcium chloride, potassium chloride and magnesium chloride, which is far less damaging to concrete, plants and the environment. There is also an opportunity to add sand to provide grit for added traction. Whichever product is being used, the challenge is staying ahead of potential damage.

Many times an employee will apply salt very close to the entrance. For maximum melting results, it is best to apply the product more sparingly in the highest foot traffic areas. A salt pattern should begin with product applied more heavily away from the entrance and less as you get closer to the entrance. The natural foot traffic spreads it as people come in.

Proper application can provide substantial cost savings especially for repairs to interior spaces and corrosion of metal door entrances. It also prevents harm to landscaping with over application of salt too close to vegetation.

Proper entrance matting is the next line of defense to keep the “wet” and salt outside.

Take a look at the quality and placement of matting at the property entry points. Entrances may have a scraper mat as you enter so guests can release some of the snow followed by a longer wiper mat made of absorbent material that can wick the water and salt off the shoes as they walk.

If heavy snow fall is occurring, these absorbent mats need to be changed when they become saturated. Ensure you have enough on hand to make frequent changes to all your outside entrances.

Although matting selection and placement is ultimately decided by the facility manager, it is up to all of us to maintain and inspect these often to ensure they remain in good condition.

Even with having extra matting in place, salt will still make it inside!

Your Public Area team must be ready to remove it in the most effective manner. Entrances should be swept and cleaned often during these times.

Vacuuming can work well for salt removal. Though, for safety reasons, make sure your team knows not to vacuum damp or wet carpets because it is an electrocution hazard. Also vacuuming up damp salt and soil can damage your equipment.

In addition, it is important to train your staff to thoroughly vacuum the carpeted areas surrounding the matting. Even if sufficient matting is placed, there is always more salt and soil deposited as guests are walking off.

Vacuuming often is a great start, though you must also have a regular interim carpet cleaning program in place in order to tackle problem areas near entry points. This will help eliminate the salt stains that tend to build up and seem to return even after you extracted the area.

We prefer our interim clean be done every couple days during heavy snows and the salting that follows. At times, an extraction method just using hot water with an added neutralizer can provide great results pulling the salt and soil out of the carpets. Although your carpet cleaning generally occurs during off-peak periods, be sure you have a floor blower available to speed the drying time. Once dried, always thoroughly vacuum the area.

Because salt and de-icers can wear on marble, one thing to keep in mind during the heavy winter days is to not grind marble. Reserve this process for days where salt will not be tracked into the property.

Be sure not to neglect your equipment during this period, as they are working extra hard. You will need to provide extra cleaning care and maintenance.

Before you know it, spring will be back again though your work is not complete yet. During any long thaws or once spring approaches, be sure to thoroughly wash down walkways, the base of your building and areas near vegetation to disperse product residue and prevent further damage.

Utilizing these cleaning and maintenance tips to put together your facility’s prevention plan will help you keep your public areas clean and safe during this winter season.