We’re excited to announce the upcoming launch of our TSC Mobile App!Our app will be available on both the App Store and the Play Store, making it easy for your company to fill its staffing needs.
At TSC, we understand the challenges of finding reliable and dedicated staff. As a nationwide supplier of experienced and qualified professionals, we partner with organizations of all sizes to connect them with the highest quality staff in the food service, hospitality, and related industries.
The TSC Mobile App will provide job seekers with a convenient and easy-to-use platform to find work, accept assignments, and track hours. For employers, the app will help streamline operations and bring efficiency while staying ahead of the competition.
With the TSC Mobile App, we become a true hybrid staffing company, allowing clients to leverage technology while still having tailored recruitment and constant communication with the local staffing team.
Clients can place orders directly through the app, which utilizes AI technology to find perfect placements and adds a screening element so that only fully qualified applicants make it to the interview process.
While we use AI to assist with matching, TSC will continue to conduct full interviews with all candidates to ensure that the right caliber staffing is selected for our clients. The TSC Mobile App technology will assist with better and quicker placements for our clients.
In preparation for the 2021 school year and with a focus on maintaining a clean and safe environment during and after the COVID-19 pandemic, a school district in Glendale, California faced the challenge of finding an adequate number of janitors.
One of the primary obstacles they encountered was the limited availability of recruiters, with only one recruiter per school responsible for filling these crucial janitorial roles. The district found it challenging to attract suitable candidates for the positions, as the janitors were required to work across multiple locations within the district. Additionally, the daily assignment system, where janitors would be informed of their work location on the day itself, led to confusion and a lack of organization.
To overcome these challenges, the school district made the decision to collaborate with an external organization to streamline the employee hiring process. The chosen partner, The Service Companies, was selected for its expertise in recruiting, hiring, and onboarding a significant number of qualified employees in compliance with regulations. By leveraging the capabilities of this partner, the school district aimed to improve the efficiency and effectiveness of their janitorial staff recruitment and management.
PRIMARY OBJECTIVES
Source, hire, and onboard janitors who would work across multiple locations throughout the district
All employees had to be live scanned through the DOJ and would only be approved to work at the school district if they passed this test
All employees had to be vaccinated against COVID
Improve efficiency and management of each employee’s schedule
SOLUTION
Implemented a strategy utilizing a top-notch recruiting team and a database of 64,000+ pre-screened employees
Utilized online job sites, hiring events, employee referrals, and networking to source new employees
Conducted interviews, background checks, and E-Verify to ensure full compliance with labor regulations
Provided comprehensive training, onboarding, and orientation for new hires
Appointed an Operations Manager solely dedicated to managing employee schedules and acting as the main point of contact for the school district
RESULTS
Placed 20 qualified, vetted, and trained janitors in the school district by leveraging the existing employee database and making new hires
Effectively managed the schedules of these employees to ensure a daily staff at each school property
A university in Sacramento required 85 food & beverage employees (cooks, dishwashers, and servers) for its four dining halls during the upcoming school year. To address the university’s ongoing challenge of retaining employees during school breaks, the dining services leadership team decided to partner with an external organization to handle the entire food & beverage staffing process. The chosen partner, The Service Companies, was selected for its expertise in recruiting, hiring, and onboarding a significant number of qualified employees in compliance with regulations. Additionally, they would ensure a consistently staffed team by placing employees at nearby client locations during extended breaks.
PRIMARY OBJECTIVES
Source, hire, and onboard cooks, dishwashers, and servers to fill 85 daily positions during the school year.
Conduct background checks and E-Verify, even when not legally mandated.
Manage employee schedules to maintain a fully staffed team every day.
SOLUTION
Implemented a strategy utilizing a top-notch recruiting team and a database of 64,000+ pre-screened employees.
Utilized online job sites, hiring events, employee referrals, and networking to source new employees.
Conducted interviews, background checks, and E-Verify to ensure full compliance with labor regulations.
Provided comprehensive training, onboarding, and orientation for new hires.
Appointed an Operations Manager solely dedicated to managing employee schedules and acting as the main point of contact for the university.
Offered temporary opportunities to employees at other nearby locations within The Service Companies during school breaks.
RESULTS
Placed over 85 qualified, vetted, and trained cooks, dishwashers, and servers at the university by leveraging the existing employee database and making offers to new hires.
Effectively managed the schedules of these employees to ensure a daily staff of 85 at the university.
Reduced attrition rates by providing temporary employment opportunities to the employees locally during school breaks.
A football stadium in the San Francisco Bay Area was preparing for the upcoming season and needed to hire 100 part-time food & beverage employees. Instead of spending valuable time sourcing and hiring the part-time staff themselves, the stadium’s leadership team sought a partner that would handle the recruitment and hiring process from start to finish. The Service Companies was selected to provide food & beverage staffing services due to its experience in sourcing, hiring, and onboarding large numbers of compliant staff at short notice as well as assuming employees’ liability and risk.
Fans at the big football stadium
Primary Objectives
Source, hire, and onboard 100 concessionaires, cashiers, barbacks, bartenders, cooks, and dishwashers with up to 5 days notice
Run background checks and E-Verify each employee, even when not mandated by law
Assume the risk and liability for this employee contingent
Stadium Staffing Solution
Our stadium staffing strategy leveraged the company’s best-in-class food & beverage staffing recruiting team and its robust database of 64,000+ vetted food & beverage employees. We sourced new staff using online job sites, hiring events, employee referrals, and networking. We interviewed candidates and conducted background checks and E-Verify, ensuring each employee we provided was compliant. Additionally, we trained, onboarded, and conducted orientation for each employee.
To further support our client, we hired a Stadium Operations Manager, whose sole responsibility was to provide extra oversight and help with football game day logistics.
Results
The Service Companies is the premier staffing service provider to the sports and entertainment, hospitality, gaming, education, and commercial industries. Utilizing exclusively legal, compliant labor, we also deliver best-in-class cleaning and managed labor services. We have the resources to fully support stadiums and arenas and their staffing needs, no matter how quickly or how large.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
In rural North Carolina, a luxury casino resort was preparing to open a new VIP tower with 750 guest rooms. The property’s executive team sought a partner that could manage the casino’s housekeeping function while providing a solution that would ensure a fully staffed department of 140 compliant associates. The Service Companies was selected due to its experience managing housekeeping departments at casino resorts and recruiting in hard-to-staff locations.
For this casino property (in an area with only 4,000 full-time residents), the only way to succeed was to develop a non-traditional recruiting strategy. We developed a multi-pronged recruiting strategy that included a relocation program from markets with higher-than-average unemployment, an H2B visa program, a transportation and housing program, and a competitive compensation package. This yielded the following results:
At The Service Companies, we understand the unique complexities of casino hotel operations and ensure they run smoothly at all hours of the day. It requires a partner that works with the property’s management and senior leadership team to adopt the property’s brand standards and to deliver strong cleanliness scores and a superior guest experience, improve profitability, and save valuable resources managing relationships.
With our fully-managed casino cleaning services, we take full responsibility for the housekeeping, cleaning, staffing, and preventive maintenance needs of our casino clients, including various casino cleaning services:
We oversee the departments’ recruiting needs and compliance checks (background and E-Verify, even where not mandated by law). We manage the departments with a focus on efficiency and metrics, which we accomplish with our training, Quality Management Program, and Quality Assurance Program.
At The Service Companies, we can do everything from floating multi-million dollar payroll to recruiting out-of-market employees for casino housekeeping, stewarding services, and much more. We have all of the resources to fully support casino and gaming operations, and we are well-capitalized to be a strategic partner.
With 2022 in the rear-view mirror, we are looking back on all the accomplishments The Service Companies’ team celebrated and achieved.
We expanded into 3 new states: Pennsylvania, Tennessee, and Kentucky.
We cleaned 2.9 million hotel and casino guestrooms.
We cleaned 75 kitchensevery day.
We staffed 3,155,000 hours between our staffing and managed services cleaning teams.
At The Service Companies, we push boundaries to provide 600+ casino, hotel, resort, stadium/arena, university, and commercial clients leading-edge services with exceptional attention to detail. In 2023, we will continue to be a strategic partner, expand our services to new markets, keep our clients’ facilities clean, solve staffing challenges, and more, for all of our clients.
Thank you for being a part of our success in 2022 and we look forward to working with you in 2023.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
We’re proud to announce that TSC has been recognized as one of Miami’s and San Francisco’s Best and Brightest® Companies to Work For!
Of 600 nominated companies, only 82 were selected as winning organizations. The 2022 winning companies were assessed by an independent research firm, which reviewed a number of key factors such as work-life balance, company culture, and employee development.
Jennifer Kluge, President and CEO of the National Association for Business Resources and The Best and Brightest Program, said, “These 2022 winning organizations have stood out during unpredictable times and have proven they are an employer of choice. They continue to keep the needs of their employees first and provide perks that include development, well-being, work-life balance, rewards, and recognition. In addition, these winning companies offer a fantastic work culture and workplace environment that attracts and retains superior employees”.
Thank you to The Best and Brightest® Program for acknowledging our dedication to providing a great company culture and benefits for our employees.
——
Interested in being part of an award-winning company that values its employees? Check out our current job openings on our career page:
With travel’s swift rebound, many casinos, hotels and resorts have been unable to staff their departments at the rate needed to provide a high quality, consistent service to their guests. Property leadership is turning rooms or rooms are left empty. Sound familiar?
If you’re looking at solutions that will enable you to focus on your core business and revenue growth, you may be considering a fully managed or supplemental staffing solution. With benefits to each, here are some key considerations to keep in mind when deciding which solution is right for your property.
Turn-Key Benefits
Complete responsibility for your department (recruiting, training, performance) is transferred to your vendor partner
Opportunity to concentrate on your core business (occupancy, room rates, guest satisfaction scores, group bookings, etc.)
Ability to lean on your partner’s expertise to implement best practices and innovations
Supplemental Staffing Benefits
Ideal for properties looking to retain control of its departments, including recruiting, training and performance tracking
You and your team maintain oversight of specific standards, operating procedures
Ideal for properties and/or departments looking to fill positions on a short-term basis
For many properties, supplemental staffing may seem like the ideal choice, but in our experience, selecting a turn-key option yields better and more consistent results. Your departments are better staffed and typically have a higher employee retention rate, resulting in a higher guest service scores, lower costs, and a more engaged team.
The Service Companies has over 30 years of experience providing both turn-key and supplementary staffing solutions to the hospitality industry, serving some of the most recognizable and largest casino, hotel and resort properties in the country. If you’d like to learn more about our services and capabilities, contact us today.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
The effects of the current labor shortage and the impact of the pandemic on the hospitality industry continues to present major challenges for hotel and casino operators. Many hotel owners and managers are considering new and innovative options such as outsourcing their back of the house cleaning departments. If you are considering a potential move to pivot and benefit from leveraging an integrated services provider, here are some key considerations and potential benefits to outsourcing.
Time savings that you can now devote to your core business
Heart of the house hospitality management can eliminate the existing hotel management’s role in recruiting, background employee checks, drug screening, and training expenses, all saving executives time, which can then be focused on sales, marketing and customer service.
More training and advancement opportunities for employees
Leading companies offer participation in everything from medical, dental and vision benefits, to short term disability insurance, IRAs, credit unions and discount programs with select suppliers. Beyond this, The Service Companies offers benefits like on-demand pay for Dayforce Wallet.
Plus, there can be opportunities for advancement in this fast-growing field as well as training.
Specialized knowledge and quality management and assurance programs that result in strong quality of work
The Service Companies is comprised of team members with over 30 years of experience in their particular specialty – housekeeping, public area cleaning, stewarding, supplemental staffing, window cleaning, and more. This higher degree of specialized knowledge in specific services brings automatic benefits to your department.
Some companies, like The Service Companies, guarantee certain high levels of quality. We accomplish this in large part due to our quality management and assurance programs.
Our Quality Management Program includes:
Complete documentation of the scope of work and service requirements
Quality plan including service quality measurements and metrics
Service Delivery Plan
Inventory Management
Human Resource Management
Health, Safety and Environmental Stewardship
Management Commitment
Our Quality Assurance program is built on the premise of thoroughly inspecting our work each day. Most daily inspections are field documented using a smart device and follow the agreed upon scope of work. Once completed, each inspection is time and geo stamped and forwarded to our senior leadership team. Inspections include:
Guest room inspections
VIP arrival inspections
Guest house attendant inspections
Back of house inspections
Kitchen inspections
Public area inspections
Outsourcing to a provider that commits to these can lead to a superior guest experience.
Potential cost savings
Outsourcing can result in cost savings. This depends on the responsibilities and costs assumed by your partner. One thing to keep in mind is that there will be soft costs, like turnover-related expenses, in addition to hard costs that may make outsourcing the right option for you.
In a managed or turn-key model, The Service Companies assumes these costs, to name a few:
Salaries and wages for department
Payroll taxes
Benefits
Overtime
Annual turnover costs
Cleaning supplies, excluding laundry chemicals
Housekeeping equipment repair and replacement
General liability and workers’ compensation insurance
Recruiting & training
Employee incentives, engagement and retention initiatives
Information technology, including mobile smart devices and tablets
When considering outsourcing, the greatest benefits are savings in time and money. For employees, it offers the opportunity for more job training and advancement possibilities. Plus, it can eliminate concerns and worries about the ever increasing government and workplace regulation. And finally, it can mean quality assurance.
To request more information about The Service Companies or to speak with one of our team members, submit our form to contact us.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
Have you considered how partnering with a trusted service provider can help you sell more rooms, improve the guest experience, and maximize revenue?
We’ve helped some of the most recognizable brands in the toughest labor markets in the country maximize efficiencies and revenue, streamline processes and better manage their most challenging departments. With over 30 years of experience, The Service Companies is your trusted integrated services partner providing unparalleled and innovative facility and hospitality services designed to ensure you deliver on your brand promise. Our integrated service offerings include:
Cleaning & Housekeeping
Food & Beverage Staffing
Facility Maintenance Services
Pandemic Support Services
Specific Partnership Services
Why us? We’re the experts.
Customized solutions for each of our unique clients
Integrated services delivered seamlessly
Ability to attract, recruit, and retain employees nationwide, even in remote locations
Best-in-class benefits offerings, including on-demand pay
Cutting-edge technology that ensures safety and service in the age of COVID-19
Strong, mutually-beneficial partnerships: transparent communication and symbiotic growth
30+ years of experience working with large luxury properties
Let us help you make 2022 your comeback year. Read our case study on how we’ve helped two 900+ room properties with their hardest to manage departments.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
