The Service Companies Blog

Service. Above All

Category: Service (page 1 of 2)

Case Study: Luxury Casino Hotel in Mississippi

A reliable stewarding team, along with a professional EVS and housekeeping team, is key in the success of your casino hotel. The Service Companies has the expertise needed to provide a superior quality of service that generates positive shifts in service scores. Take a look at how the introduction of our services benefited one of our casino hotel customers in Mississippi:

Situation Overview

A 65,000 square foot casino with a 505 room hotel located in Tunica, MS, which is part of a large American gaming corporation, approached us to provide managed EVS, housekeeping and stewarding services in 2010. The property leader had previous positive partnership with our managed services team and brought our team in to implement the same positive results.

Challenges

At the time, the property was struggling with staffing shortages and poor quality of cleanliness. The property was ranked at the bottom of its parent corporation’s properties for Casino and Guest Room Cleanliness and the property’s leadership team desired to achieve a higher level of expertise and cleanliness.

Opening Process

On November 12, 2010, our Heart of House Services team took over the Housekeeping, EVS and Stewarding departments utilizing a task force of 14 trainers with significant experience in each area. 155 property employees transitioned to The Service Companies, leaving 20 open positions for our team to fill.

We inventoried and assumed equipment and uniforms, and deep cleaned the casino and other public areas to bring them up to standards. The deep cleaning process also served as training for the transitioned and new employees.

Housekeeping productivity standards were established and training was implemented to ensure productivity and quality standards would be maintained.

Results and Current State of Partnership

Guest service scores improved immediately and at the end of Q1 2011 Room Clean at Check-In and Overall Casino Cleanliness scores increased by 9.48% and 7.4% respectively QOQ. At the end of 2011 the property ranked in the top 10 of all of its parent corporation’s properties for Casino and Guest Room Cleanliness.

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Today, we continue to manage all three departments with a total employee base of 175. Guest Service scores and company ranking remain in the top tier of all of the parent corporation’s properties, while saving over $1 million annually through improved productivity and lower overall benefit costs driven by our team.

For more information about the stewarding services and the other managed services we can offer to your casino hotel, visit https://www.theservicecompanies.com/services/managed/.

What to Look for in a Restaurant Staffing Agency for Corporate Cafés

One of the best ways to get qualified staff members for your corporate cafeteria or corporate café is to turn to a hospitality staffing agency. Staffing agencies do not necessarily offer the same services or benefits to their clients, and it can be difficult to distinguish the good companies from the bad. Consider the impact a poor organizer or a sub-par chef could have on your company’s reputation. Hiring top talent is imperative and we have put together some things to consider when selecting a hospitality staffing agency for your business:

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  1.  Experience working with your type of business– Every kitchen and front-of-the-house is unique (that’s the best part of the industry!), and not all staffing agencies are familiar with the needs of every setup. For example, a company that routinely places candidates in traditional restaurants or hotels may have little experience finding the right person for the job with a university food service contractor. Kitchen environments are diverse; choose a hospitality staffing agency that has experience working with your type of corporate cafeteria operation.
  1.  Broad pool of candidate backgrounds and skill sets– This should seem obvious, but it’s something that cannot be emphasized enough. Just because a company claims to find candidates for hospitality jobs does not mean it has a large pool of them available. Many generic staffing agencies will bill themselves as offering corporate cafeteria staff members, but that does not mean they’ve courted many people with the right experience. There are many diverse skill sets needed to run or work in a hospitality setting. Focus on industry-specific agencies that have a diverse array of hospitality candidates with the exact backgrounds you need.
  1.  Assistance with screening and interviewing– The best hospitality staffing agencies not only connect you with candidates, but can pre-screen them using your criteria and even conduct a first round of interviews for you. This saves you time and money on your search.
  1.  Timely & Accurate Invoicing– Different staffing agencies use many varying fee structures but, in general, we believe you should only pay for results. You’ll want to know that your staffing agency is working for you and that they are incentivized to provide only the best candidates possible, all of whom meet and exceed your standards. Always be sure that payroll, taxes, workman’s compensation and fully-bonded insurance are included with your all-inclusive fee. This helps you keep peace of mind and ensures a healthy bottom line.

As the leading National Hospitality Staffing Firm, we look forward to providing your corporate cafeteria or café the top talent you need to be successful. For more information about our front and back-of-house and recruiting solutions, contact us at www.acrobatoutsourcing.com/contact-us/.

Common Issues We See In Casinos

With over 1.1 million sq. ft. of gaming area under contract and over 15 years of experience providing services to the industry, we understand the unique challenges that commercial and Native American casinos and casino hotels face in their day to day operations:

  • The struggle to find legal labor due to low unemployment rates, rising wages, and the ongoing “War on Talent”
  • High workers’ compensation and general liability rates/expenditures/exposure
  • Valuable resources are spent managing relationships in union environments
  • Inefficiencies and lack of productivity in non-core departments
  • Maintaining a consistently high quality of service 24 hours a day, 7 days a week
  • High energy usage

These challenges create a large cost burden for casinos, and one option to alleviate these issues is to partner with a well-capitalized service provider (see our previous article on what to take into consideration when selecting a vendor). Our team of seasoned industry experts established a diverse list of services that cater to the common needs of every casino resort.

The Service Companies is the premier provider to the casino industry. We offer managed services, staffing services, specialty services, and engineering services to casino properties across the nation. Backed by a large investment fund, we have the capital to support a casino’s stringent requirements and massive needs and have the years of experience driving productivity and providing solutions that reduce costs and energy.

As part of our commitment to service, our team takes full accountability of recruiting needs, compliance checks, and training to ensure success. To learn more, click on the links to our services above, or contact one of our industry experts at https://www.theservicecompanies.com/contact/.

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Cleaning The World One Community At A Time: The Service Companies Teams Up With Caesars Entertainment and Clean The World On A Service Trip To Zambia

As the service and hospitality industry experts, we know that effective hygiene is one of the most important elements to ensure the health and safety of our customers, their guests and our associates. It is important to us, though, to do this beyond our own departments and properties. That is why our housekeeping teams partner with Caesars Entertainment and Clean The World throughout the year to collect partially used soaps for hygiene kits that are distributed in underserved communities.

For the sixth consecutive year, we were able to send another team member on a trip of a lifetime to assist in the distribution of recycled soap and hygiene kits. Catherine Francois, a housekeeping team member from one of our casino hotel properties in Laughlin, Nevada, was selected to represent our company on a service trip to Zambia, Africa, along with members of Clean The World and Caesars Entertainment.

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When Catherine arrived in Zambia, she was able to visit three underserved communities and, with the other Clean The World and Caesars Entertainment participants, distributed soaps and hygiene kits, taught families how to properly wash their hands, and participated in skits to enforce good sanitation practices.

After returning from her trip, we were able to catch up with Catherine to hear more about her experience and how the service trip made an impact on her life. Check out the interview below to view photos and learn more about Catherine’s time in Zambia.

What was your reaction to hearing you were selected to go on the soap distribution trip to Zambia?

When I heard that I was selected to go to Zambia with Clean The World I couldn’t contain my excitement. I jumped and shouted with joy. I couldn’t stop talking about it.

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What were your expectations of the trip when you were selected? How were they the same or different than what you experienced?

Before going on this trip, I tried not to have any expectations. I was looking forward to the experience and hoped that I would not be disappointed. However, this trip surpassed all that I had imagined.

What Clean The World initiatives did you participate in during your time in Zambia?

In Zambia, I participated in each Clean The World activity. During our first performance, I played the role of “Super Soap”. In the second and third performance, I played a germ. I also demonstrated good hand washing techniques to the audience during our second site visit. I sang and distributed soaps during all three site visits.

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 Besides soap distribution and sanitation education, what else were you able to experience while in Zambia?

I was able to experience a few things in Zambia. In Lusaka, I experienced several different restaurants. I also visited the local markets to look around, shop for souvenirs, and interact with locals in the area. In Livingston, I was able have a fascinating experience when I saw Mosi-oa-Tunya National Park and Great Victoria Falls. Last but not least, I experienced a safari ride where I was able to see many animals in their natural habitats.

What was the most memorable part of your trip?

The most memorable part of my trip was all the different ways the people welcomed us. I will always remember the faces of children patiently waiting for hours to receive their soaps, as well as their excitement once they saw us arriving on site.
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What did you learn from your trip to Zambia?

I learned that Clean The World does not just give hygiene products to these families. They keep track of their progress throughout the year. They make sure that these communities are using what they learned to stay healthy and   check in to make sure kids are not missing school due to hygiene related illnesses.

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How has this trip impacted you?

This trip has impacted my view on life. It has forced me to look at things differently. It also made me think of what I can do to help others who are less fortunate.

Would you recommend others take a trip with Clean The World? Why or why not?

I would recommend that everyone take a trip with Clean The World to see how even the smallest efforts have the ability to make big impact on the lives of others.

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Work Relationships To Be Thankful For

As you look back on some of the most memorable moments you have experienced while working in the hospitality industry, many different events may come to mind. Most of your memorable moments may have taken place at your property, but mine took place in a more unconventional location- in a hospital’s delivery room with a housekeeper named Marie.

While working as a Manager at a resort in Orlando, the morning started the same as it normally would. I drank my morning cup of coffee and prepared my assignments for the staff. When Marie walked in, I could tell she didn’t seem herself. By this point, Marie was well into her pregnancy and her husband was working out of town. I decided to personally escort her to see a doctor.

Upon arrival, the hospital staff thought I was Marie’s Creole translator. They began asking questions as I helped Marie fill out necessary paperwork. Once the hospital staff understood we worked together, they asked me to find a seat in the family waiting area. Shortly after Marie made her way to the delivery room, a nurse handed me a gown and booties and I was escorted to a seat next to Marie. At first, I was surprised I ended up in the delivery room, but I quickly reached out to hold her hand and supported her along the way. Marie then welcomed her baby girl into the world.

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I have always believed that bonds between associates extend far beyond the walls of a property. In our industry, many associates like myself have lived and worked a distance from friends and family. Having the support and sense of extended family at work was very important to me. Employee challenges became my challenges and their accomplishments were our accomplishments; we kept our eye on goals together.

I always kept an open door and scheduled one-on-one time with the associates. Although our meetings always started with a bit about work, we were excited to later catch up on family and discuss our personal lives. I was grateful to be a go-to for employees needing advice about outside challenges. Although not knowledgeable in every area, I tried my best to listen and share advice.

Through close engagement with my team, many began to look forward to swapping new recipes at our covered dish events throughout the year. I couldn’t walk in the door without bringing a double batch of corn casserole. I could still taste Van Kim’s sticky rice and Melanie’s Lumpia. Terry always sent me home with an extra plate of her amazing peanut butter cookies.

Written holiday cards always started early to get them all in with a personalized note. I still look forward to receiving cards today from former coworkers. That valuable time spent at work was as much mine, as theirs.

As we approach the Thanksgiving season, I recognize how grateful I am for many unforgettable moments and traditions and look forward to creating future memories with my teams. Now that I have shared my story, The Service Companies would love to hear yours. What memory from the hospitality industry are you most thankful for? Let us know in the comments section!

Laurie Katinos is one of the leading hospitality operations directors. Her expertise in housekeeping operations spans over 20 years, with the majority of her time spent with Hyatt Hotels Corporation and The Service Companies. Her knowledge and operations savvy has contributed to The Service Companies becoming the unrivaled provider of cleaning, staffing and managed services in the hospitality industry.

Why Should You Join The Service Companies?

When choosing a career path, which of the following qualities are the most important to you?

  • Receiving hands-on training to prepare you for your new role
  • Competitive pay and benefits
  • A culture built on continuous training, employee recognition, mutual respect and strong work ethic
  • Opportunities for growth and advancement

Although each person ranks the above qualities differently, all four are key in achieving a happy and sustainable career. At The Service Companies, we not only invest in personal growth and training, but also the future of our associates. Here are just a few reasons why a career with The Service Companies may be right for you!

Training

Starting a new career can be intimidating. That is why we created a training and orientation program for the success of our new associates. Along with hands-on learning, each new team member is given access to our employee portal full of training guides and position checklists to ensure long-term success. Our new hires are also paired with a mentor during their 10-day training period to ensure effective learning on property.

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Benefits

Our associates work hard to make sure our clients and their guests receive the best possible service. To thank them for their hard work, we provide a complete employee benefits package that includes everything from medical insurance to short and long term disability and a 401k matching program. We also give associates enrolled at a college or university an opportunity to receive a yearly scholarship award and tuition reimbursement.

Culture and Associate Satisfaction

The Service Companies is the employer of choice for hourly associates. Our culture is based on recognition, respect and continuous learning. While we work hard, we also have fun. Our associates enjoy celebrations, weeklong events, contests, and friendly competitions year round. We also offer competitive wages and a safe and harmonious work environment.

 

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Growth and Advancement

As one of the fastest growing companies in the managed service industry, and the largest in the hospitality segment, there is a location and position that fits you! With customer locations spread across over 27 states and the Bahamas, and over 50% of our management positions being filled internally, now is the perfect time to join us and grow your career. To learn more about growth and advancement opportunities with The Service Companies, click here!

Whether you are a student, a recent graduate, U.S. Military Veteran, or just looking to launch your career, a job with The Service Companies is a great way for you to start making your impact on the hospitality industry!

Are you ready to join The Service Companies? Visit https://www.theservicecompanies.com/careers/ to apply now!

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International Housekeeping Week 2018

Every year, a week is set aside to honor our hardworking Housekeeping associates. This year, International Housekeeping Week is September 9-15. Housekeeping, often referred to as heart of house services, is one of the toughest and most important jobs for every property to ensure guest satisfaction and prevent illnesses. At The Service Companies, International Housekeeping Week is a big week-long event. Each housekeeping department leader holds events and arranges games, gifts, and a few surprises for their team members to ensure they know how important they are.BP3

International Housekeeping Week started back in the early 80’s as a directive from the Uniting Facility Managers Worldwide President. The week was used to recognize the “doers” in the housekeeping profession. The first official theme was “Our Profession Is Clean.” Since then, different themes and slogans have been featured each year. Today, themes are not used as much as they once were, but the week is still a special opportunity to acknowledge the outstanding efforts of every member in your housekeeping team. Thank your housekeepers for a job well done, reward their dedication, inspire their continued efforts, and boost their morale through meaningful gestures and thoughtfully planned activities.

During this year’s Housekeeping Week, make sure to give an extra special “Thank You” to all of your housekeeping team members. Perhaps jump in and help out by cleaning a room, making a bed or scrubbing a toilet – you never know what you might learn!

Here are some ways to make International Housekeeping Week special for your team!

 

Play Games

Who doesn’t love a little competition? Surprise your housekeepers with fun games and activities that will give them a positive start to the day.

Bed-Making Contest

Put your team’s skills to good use as they compete in a bed-making contest! Choose the winner based on the fastest time and the bed that looks the neatest.

Bingo

Put a twist on a classic game! Hand out custom-made cards and swap out numbers with terms that relate to your property.

Toilet Paper Bozo Buckets

Grab a bucket and a roll of toilet paper and see who has the best three-point-shot on property. Extra points for trick shots!

Musical Chairs

A classic game that is simple and always enjoyable. Play the game to your housekeepers’ favorite songs.

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Give Prizes 

What is better than surprising your team with fun games? Awarding your winning team member with a prize! Here are some prize options won’t break the bank.

Gift Cards

Spoil your housekeeping associate with a $25 gift card of their choosing!

Offer to Pay a Bill

Say thank you to your winning housekeepers by paying one of their personal bills for the month! Whether it’s for their cell phone, water, or cable, feel free to cap it off around $50.

Giveaways

Draw a name out of a hat with a gift of your choosing. This easy, yet special, surprise will make one of your team members’ day.

Movie Tickets

Movie tickets are a great way to give your winning team member a relaxing night out!

Raffle Tickets

Pick a few different prizes and display them in your property office; make sure each prize has a corresponding bucket. Each day, give a raffle ticket to the employees who show up to work on time and volunteer to play the games. Have them drop their raffle ticket into one of the buckets of their choosing after each shift. At the end of the week, randomly draw a raffle ticket from each bucket!

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Remember the Managers

Your managers work hard to keep your property running smoothly. Make sure to extend a special “thank you” for all that they do! Have a personal card written for your day-to-day managers. Include a kind note or some photos. If you are feeling extra generous, feel free to include a monetary gift.

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Tips from the Field: Becky Burrows

The team at one of our luxury casino hotels in Lake Charles, Louisiana, has consistently achieved excellent EcoSure scores, which measure the level of cleanliness of our kitchens. Recently their Stewarding Department, led by Executive Steward Becky Burrows, were able to increase their EcoSure score from 95% to an outstanding 97%. Becky plays an integral role in this property’s success, due to her hard work and dedication to her job and her employees. We interviewed Becky to learn more about the secret to her team’s success.

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What does an EcoSure inspection entail? What do they look for?

EcoSure looks for the cleanliness of the kitchen as a whole. All dish rooms are inspected to ensure the water is at the right temperature and that the sanitizer is up to standard. The inspectors check that no food or debris is left anywhere, and that all equipment is wiped down and dusted.

How was your team able to achieve such excellent scores?

Our team is well trained in what it takes to keep our kitchens and dish rooms clean, and do this every shift, morning, afternoon and overnight. They clean, dust, sweep and mop everything from top to bottom continuously.  We make sure each associate feels valued and a part of the team, so each shift works together to make sure our cleanliness is excellent.

What is the largest event you and your team have supported?

New Year’s Eve is usually our largest – we have done two seating’s of 800 people apiece. The Stewarding Department helps out the cooks in the kitchen often, especially during events. The team helps to plate the food, which is then run to tables by the serving team. During large events like this, we have employees who volunteer to stay over and help with everything. It’s truly all about the teamwork. Huge events can be fun, because there is a thrill in working together and accomplishing something.

How do you motivate your team?

The team is like a big family. We treat each other as individuals and make sure we’re training and then working with associates one-on-one. They truly care about their jobs and work hard to achieve consistently great scores. We also place importance on employee engagement events, and take time to listen to our employees and make sure they know they are valued. We have lots of team members who are far from home, from places including Haiti, so it’s important that they feel like they have a family here and are comfortable and involved.

Me and Ms Dina (1)When did you join The Service Companies?

I started as a Public Area Attendant in 2010 and then moved up to a Public Area Lead, then a Public Area Supervisor, and then a Public Area Night Manager. In 2013, I was asked to become an Assistant Executive Steward. 

How did you gain your expertise in Stewarding?

I gained experience by doing. When I was promoted to Assistant Executive Steward I barely knew anything about kitchens or the department. But, I was able to rise to the challenge and I was able to learn and train as I went. There was always someone there to ask for help or to answer questions.

What would you recommend to a property that might be struggling to achieve high inspection scores in their Stewarding Department?

First, I would recommend that they check their teamwork. 1st, 2nd and 3rd shift all have to work together to ensure consistency in cleanliness. Standards need to be met all the time, not just before an inspection. I would tell the management team to listen to their associates, to see what they can do to help them achieve what’s needed.

What do you love most about your job, and the company?

I love my staff – without them, I could not do my job. I’m a people person, and I like to be there for my team and have an opportunity to make changes in their lives.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Stepping into the Shoes of a Guest Room Attendant

IMG_3601 2At The Service Companies, we value our associates because we understand they are what make us great. Our Guest Room Attendants across the country work tirelessly each day to deliver on our company’s promise and create the best possible experience for guests. It is important to us that at no matter what level, property or department, our whole team contributes to a strong culture and works toward a common goal. Recently, our Senior Vice President of Human Resources, Matt Sanfilippo, visited one of our luxury casino hotel properties in Laughlin, Nevada, where he spent the day working as a GRA. Read below about his experience and what he learned.

Which property did you visit?

I visited one of our luxury casino hotel properties in Laughlin, Nevada.

What position did you fill in on?

I was a Guest Room Attendant in the Housekeeping Department for the day – I worked with another GRA, Latosha Jackson.

What was your schedule like for the day?

The schedule was intense. We were expecting a very busy day with many early arrivals. The house had to be turned by 4pm to accommodate the influx of new guests. On top of that, there were a large number of VIP guests flying in for a concert at the property that night.

Did you receive training?

I did receive training, but for me it was strictly on the job, bootstrap style. We had a mission to get the house turned. I stripped the rooms and made the beds. Latosha took care of the bathroom and vacuumed.

What were your observations about the culture of the department/property?

I was concerned as I drove down to Laughlin from Las Vegas that the day was going to be intense with the momentous task that had to be completed. However, upon arrival, I was delighted to find that the staff was upbeat and positive about the challenge they had ahead of them. The culture is one of respect for co-workers and leaders. Latosha, the GRA I was working with for the day, loves her job (and does it well). Everyone embraces Project Director Alan Ching, who has done a fantastic job of shifting the work environment at the property.   

I took this opportunity to learn what motivated the employees to come to work each day.  I found that it’s the culture, the way they are treated, and the camaraderie that is shared throughout the team. They appreciate working in an environment where they are respected by their peers and managers, and feeling like they’re a part of something bigger. The associates are truly hospitality people and love giving service to our guests.  

What did you learn or take away from this experience?

The job of a Guest Room Attendant is very difficult.  It’s hard to imagine what cleaning eighteen rooms looks and feels like until you do it. The physical component is demanding. Mattresses are heavy. Linen is sometimes turned inside out. You question why a bed needs four pillows. Why do they need so many sheets? I attempted to leave each room in the condition that I would expect if I were a guest at the property.  

The experience was impactful and humbling because it gave me the opportunity to experience what all those terms I typically hear on conference calls mean. Turning the house means you are not leaving until all rooms are cleaned. A board is your roadmap through the day for your housekeeping experience. A Do Not Disturb sign is a happy sight when you’re close to the finish line. Make friends with a Houseperson, they can be life savers.

I have a ton of respect for our Housekeepers throughout the country. It’s definitely one of the hardest jobs out there!

 

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Emerging Leaders: Shelly Sauseda

Our Emerging Leaders Program was developed to give individuals within our team the opportunity for growth by providing comprehensive management and leadership training. The Service Companies is dedicated to fostering and investing in our associates’ careers, and as a result, we have a number of tenured associates who have risen through the ranks from Kitchen Cleaners or EVS Attendants to Vice Presidents. Today, we highlight Shelly Sauseda, who recently reached her one year anniversary with us as an EVS Attendant at a casino in Bossier City. During Shelly’s first year, her manager noticed great potential and an eagerness to learn more, and urged Shelly to apply to our Emerging Leaders Program. Currently two months into the six month management training program, which includes learning about the housekeeping and stewarding functions and departments, , including rooms cleaning, office dispatch, room inspections, floor care, kitchens, human resources and project management. We interviewed Shelly about her experience so far.

Shelly Rooms TrainingWhen did you join The Service Companies?

I started at The Service Companies in March 2017 as a Restroom Attendant at a casino property in Bossier City, Louisiana.

How did you learn about our Emerging Leaders Program and what do you hope to take away from it?

I found out about the Program from Dekindra Thomas, the Project Manager at the property where I first started. I want to develop better leadership skills and to be an example so other employees can follow in my steps.

The Emerging Leaders Program involves six months of training. How is your training schedule broken down and where are you currently in your training?

I spend time at different properties learning the ins and outs of each department. I completed my final week  at a casino property in Bossier City, where I learned how to run an efficient and successful housekeeping department. Next I’ll move on to learn about floor care and kitchen cleaning at another casino in the area.

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Can you describe what your typical day-to-day looked like during the housekeeping training portion of the program?

At first, I was cleaning rooms while learning room procedures and how to make beds. After I mastered those tasks, I was placed on dispatch for two weeks to learn about that housekeeping function. Next, I spent one to two weeks learning how to inspect rooms. I was also trained on the responsibilities of a house attendant.

What has been the biggest lesson or thing you’ve learned through the Program?

How to run dispatch was the biggest task I mastered. It requires strong multitasking skills. A Dispatcher has to take phone calls and radio messages while simultaneously managing the computer.  

What has been the most rewarding accomplishment for you since you started the Program?

Being given the opportunity to move forward in my career already feels like an accomplishment. I also feel like I’ve learned a lot about each department’s job functions, including how to be a Dispatcher and the room cleaning inspection process. 

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As you transition to the next stage of your training, what are you looking forward to learning or doing?

I’m really excited to learn how to detail kitchens and polish and wax the floors. My training at the next property will include kitchen deep cleaning, floor care, marble care and stewarding.

What advice would you give to someone who is interested in the Emerging Leaders Program?

Be strong. Never give up. Push yourself to accomplish the new tasks that come with your position. It’s not always easy, but the outcome will be worth it.

To learn more about our associate programs and career opportunities, visit http://www.theservicecompanies.com/careers/why/.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.
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