The Service Companies Blog

Service. Above All

Category: Leadership

Task Force Spotlight: Vladi Jones

After opening five new turn-key housekeeping accounts this summer, The Service Companies’ Heart of House Services department is growing faster than ever before. The success of The Service Companies’ managed services segment stems, in large part, from the training and leadership provided by our Task Force team to new associates and teams. Our Task Force associates travel to different destinations and assist with the operations of each account opening. Once training is finished and management positions are filled, Task Force members are given a new assignment in a different destination.

Task Force member Vladi Jones joined The Service Companies two months ago from a luxury hotel property in South Beach, Miami. During her time with us, she has already taken the lead on two housekeeping account openings in Kentucky and the Bahamas; during her time in the Bahamas, she was also able to achieve a large increase in productivity for the property. Vladi is now working hard to complete another opening in South Beach. Her passion and hands on supervision makes Vladi a key member of the Task Force team.

Tell us a little about yourself.

I was born Slovakia and came to the UniteVladi Jones 1d States in 1991. In Slovakia, I was an elementary school teacher. To this day, it still gives me joy when I am able to teach someone something new. I did not speak any English, but I learned to overcome the challenge by not being afraid of making a mistake. Being a member of Task Force allows me to have a special bond with many people in our industry who, perhaps, have had some of the same challenges as I did many years ago. I am very passionate about cooking, gardening, boating and fishing! I also have two amazing kids, who are on their mission every day to make me a proud mom.

What is your professional background?

My professional background is in hospitality. In total, I have had 27 years of experience working in the Rooms Division. My hospitality journey started in 1991, where I started at a hotel property as a Laundry Attendant. Since then, I have had the opportunity to work in all areas and have held several leadership roles. I love working with housekeeping teams.

What led you to become a member of Task Force?

I saw Task Force as a great opportunity to work with many professionals who are as passionate about “housekeeping magic ” as I am.

What role do you play in The Service Companies’ property opening process? 

I have held lead roles during my last two assignments. I am now currently preparing for a new turn-key housekeeping account opening at a hotel in South Beach.

What have you learned during your time as a Task Force Member?

During my time as a Task Force Lead, I have had the opportunity to further develop my interpersonal skills. I have also learned more about the housekeeping operations in hotels and casino hotels. I went from a property with 1,800 rooms to a property with 162 rooms. The switch between two different properties within a short period of time has made me open minded, a quick thinker, and has given me the opportunity to utilize my expertise to solve problems and make the department more efficient.

What is your favorite thing about being a member of Task Force?

It allows me to work with many great individuals in different settings and each property has a different challenge.

International Housekeeping Week 2018

Every year, a week is set aside to honor our hardworking Housekeeping associates. This year, International Housekeeping Week is September 9-15. Housekeeping, often referred to as heart of house services, is one of the toughest and most important jobs for every property to ensure guest satisfaction and prevent illnesses. At The Service Companies, International Housekeeping Week is a big week-long event. Each housekeeping department leader holds events and arranges games, gifts, and a few surprises for their team members to ensure they know how important they are.BP3

International Housekeeping Week started back in the early 80’s as a directive from the Uniting Facility Managers Worldwide President. The week was used to recognize the “doers” in the housekeeping profession. The first official theme was “Our Profession Is Clean.” Since then, different themes and slogans have been featured each year. Today, themes are not used as much as they once were, but the week is still a special opportunity to acknowledge the outstanding efforts of every member in your housekeeping team. Thank your housekeepers for a job well done, reward their dedication, inspire their continued efforts, and boost their morale through meaningful gestures and thoughtfully planned activities.

During this year’s Housekeeping Week, make sure to give an extra special “Thank You” to all of your housekeeping team members. Perhaps jump in and help out by cleaning a room, making a bed or scrubbing a toilet – you never know what you might learn!

Here are some ways to make International Housekeeping Week special for your team!

 

Play Games

Who doesn’t love a little competition? Surprise your housekeepers with fun games and activities that will give them a positive start to the day.

Bed-Making Contest

Put your team’s skills to good use as they compete in a bed-making contest! Choose the winner based on the fastest time and the bed that looks the neatest.

Bingo

Put a twist on a classic game! Hand out custom-made cards and swap out numbers with terms that relate to your property.

Toilet Paper Bozo Buckets

Grab a bucket and a roll of toilet paper and see who has the best three-point-shot on property. Extra points for trick shots!

Musical Chairs

A classic game that is simple and always enjoyable. Play the game to your housekeepers’ favorite songs.

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Give Prizes 

What is better than surprising your team with fun games? Awarding your winning team member with a prize! Here are some prize options won’t break the bank.

Gift Cards

Spoil your housekeeping associate with a $25 gift card of their choosing!

Offer to Pay a Bill

Say thank you to your winning housekeepers by paying one of their personal bills for the month! Whether it’s for their cell phone, water, or cable, feel free to cap it off around $50.

Giveaways

Draw a name out of a hat with a gift of your choosing. This easy, yet special, surprise will make one of your team members’ day.

Movie Tickets

Movie tickets are a great way to give your winning team member a relaxing night out!

Raffle Tickets

Pick a few different prizes and display them in your property office; make sure each prize has a corresponding bucket. Each day, give a raffle ticket to the employees who show up to work on time and volunteer to play the games. Have them drop their raffle ticket into one of the buckets of their choosing after each shift. At the end of the week, randomly draw a raffle ticket from each bucket!

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Remember the Managers

Your managers work hard to keep your property running smoothly. Make sure to extend a special “thank you” for all that they do! Have a personal card written for your day-to-day managers. Include a kind note or some photos. If you are feeling extra generous, feel free to include a monetary gift.

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The Meaning of Leadership

Screen Shot 2018-06-21 at 12.03.29 PM When thinking about leadership, I see a leader as the person who’s always quoted and remembered. They’re always the star of old blockbuster movies where the underdog team beats the odds and wins the championship, whether it’s the coach, the star quarterback or even the unsung hero in the stands.

What are the qualities we seek in a leader? There is no specific formula, no specific answer to this question. Of course, we see a leader as someone who reaches for their goals and is victorious.

Some believe that leaders are born and not made, a matter of nature versus nurture. I believe that leaders need to possess a quality of charisma – specifically the ability to influence others positively – which I think you can either be born with or hone as a skill through your experiences. It is accomplished through leading by example, showing associates that even though it may not be easy, doing the right thing will always lead you to success. It will teach them how to handle new situations in the future.

Effective decision-making is another important quality in a leader. If you make decisions thoughtfully but efficiently, and stick with your decision no matter the outcome, your team will be able to understand how each decision has a consequence, good or bad. The important thing is that you all stick together and trust and rely on each other, your teammates. If a coach decides on a certain play during a game, the team needs to trust each other in order to successfully run the play. If unforeseen challenges pop up, the decision might need to change on a dime, and the team as a whole needs to embrace that.

At The Service Companies, we are surrounded by leaders, in all departments and at every level. Our leaders use numerous tactics to ensure our associates continue to grow, learn and become better every day, so that they can one day step into their own leadership role.

Our management teams across the country share mandated service and safety topics daily. They listen to and act upon feedback from both our associates and clients, which is then shared to ensure everyone is on the same page, on both a property and company level. We promScreen Shot 2018-06-21 at 12.04.43 PMote our SHINE campaign associate engagement culture by recognizing and sharing the successes and accomplishments of each associate and team. Open communication and being the first to welcome and shake associates’ hands from day one is important.

It is vital that our teams across the country work together with each other and their leaders, whether they be managers or fellow associates. It’s the hard work and dedication of all of them who make it possible for us to deliver on our promise to our clients of Service. Above all.