Category: Hospitality Staffing (Page 2 of 2)

International Housekeeping Week 2018

Every year, a week is set aside to honor our hardworking Housekeeping associates. This year, International Housekeeping Week is September 9-15. Housekeeping, often referred to as heart of house services, is one of the toughest and most important jobs for every property to ensure guest satisfaction and prevent illnesses. At The Service Companies, International Housekeeping Week is a big week-long event. Each housekeeping department leader holds events and arranges games, gifts, and a few surprises for their team members to ensure they know how important they are.BP3

International Housekeeping Week started back in the early 80’s as a directive from the Uniting Facility Managers Worldwide President. The week was used to recognize the “doers” in the housekeeping profession. The first official theme was “Our Profession Is Clean.” Since then, different themes and slogans have been featured each year. Today, themes are not used as much as they once were, but the week is still a special opportunity to acknowledge the outstanding efforts of every member in your housekeeping team. Thank your housekeepers for a job well done, reward their dedication, inspire their continued efforts, and boost their morale through meaningful gestures and thoughtfully planned activities.

During this year’s Housekeeping Week, make sure to give an extra special “Thank You” to all of your housekeeping team members. Perhaps jump in and help out by cleaning a room, making a bed or scrubbing a toilet – you never know what you might learn!

Here are some ways to make International Housekeeping Week special for your team!

 

Play Games

Who doesn’t love a little competition? Surprise your housekeepers with fun games and activities that will give them a positive start to the day.

Bed-Making Contest

Put your team’s skills to good use as they compete in a bed-making contest! Choose the winner based on the fastest time and the bed that looks the neatest.

Bingo

Put a twist on a classic game! Hand out custom-made cards and swap out numbers with terms that relate to your property.

Toilet Paper Bozo Buckets

Grab a bucket and a roll of toilet paper and see who has the best three-point-shot on property. Extra points for trick shots!

Musical Chairs

A classic game that is simple and always enjoyable. Play the game to your housekeepers’ favorite songs.

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Give Prizes 

What is better than surprising your team with fun games? Awarding your winning team member with a prize! Here are some prize options won’t break the bank.

Gift Cards

Spoil your housekeeping associate with a $25 gift card of their choosing!

Offer to Pay a Bill

Say thank you to your winning housekeepers by paying one of their personal bills for the month! Whether it’s for their cell phone, water, or cable, feel free to cap it off around $50.

Giveaways

Draw a name out of a hat with a gift of your choosing. This easy, yet special, surprise will make one of your team members’ day.

Movie Tickets

Movie tickets are a great way to give your winning team member a relaxing night out!

Raffle Tickets

Pick a few different prizes and display them in your property office; make sure each prize has a corresponding bucket. Each day, give a raffle ticket to the employees who show up to work on time and volunteer to play the games. Have them drop their raffle ticket into one of the buckets of their choosing after each shift. At the end of the week, randomly draw a raffle ticket from each bucket!

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Remember the Managers

Your managers work hard to keep your property running smoothly. Make sure to extend a special “thank you” for all that they do! Have a personal card written for your day-to-day managers. Include a kind note or some photos. If you are feeling extra generous, feel free to include a monetary gift.

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How We Prepare for Spring and Summer Travel

Although Mother Nature seems to be confused this year regarding which season it is, summer is finally on its way. With schools beginning to let out for summer break, our luxury hotel properties across the country are increasing in occupancy, specifically with family travelers, meaning a busy summer travel season.

hotel housekeeping team key westLast month, The Service Companies completed our Annual Spring Cleaning Event, during which our teams cleaned and organized all back of the house areas, including offices, break rooms, storage areas and more. This was our initial step in preparing for the upcoming busy summer travel season. Maintaining a well organized back of the house area sets us up for success, as we are then able to quickly identify items needed and alleviate hiccups in service delivery.

hallway after floor care and restoration servicesAs we further prepare for the summer season, we focus on and place additional effort in stocking up on equipment and supplies, ensuring our staff is full, and providing refresher training to our teams so they are ready for the influx of guests. This includes making sure our teams are equipped with enough linens and amenities to accommodate each room and adjusting as needed. For example, a higher number of families requires us to need more towels than usual. Additionally, property information will be reviewed in our mandatory training meetings before each shift, as an increase in traffic will result in an increase in guest questions.

cleaning chemicals and disinfectants ready for summer travel

While we are spending time preparing for the upcoming summer months, we can’t look too far forward. In May, not only are we stocking up for a busy season, we are celebrating Mother’s Day. We may not be able to give every associate who is a mother the day off, but we can ensure all team members can leave on time or early by making small adjustments to our schedule. Managers also celebrate with pre-shift activities to let everyone know they are appreciated, and to thank them for spending their special day working hard to service our guests.

Leaders in Service: Stephanie Leger

Our next Leaders in Service series feature is Stephanie Leger, Corporate Compliance Auditor and support for our hotel, casino and resort properties across the country.  Prior to joining our team, Stephanie Leger held a number of roles with The Ritz-Carlton brand, including Hotel Housekeeping Manager, Front Desk Supervisor, and Group Sales Coordinator, and was a Service Evaluator for Forbes Travel Guide, during which time she was trained and certified in over 550 hotel standards and identified service strengths and opportunities for improvement. We have interviewed Stephanie Leger about her time at The Service Companies, her unique background in hotel housekeeping inspections and auditing, and what it takes to succeed and grow within our company. Currently, she is providing operational support and expertise to one of The Service Companies’ luxury hotels in South Beach, Miami.

StephanieLeger_1794What roles have you held while with The Service Companies? How long have you been with us? I’ve been with The Service Companies for two years, during which I’ve lead the team in account openings, helped with the expansion of accounts and evaluated how our accounts align with our company and brand standards. At the property I’m with right now in Miami, we’re running about 45 room attendants each day, and I’ve been training new hotel housekeeping associates every day.

What has kept you on our team, and what do you like most about this company? It’s exciting to be part of a growing company that isn’t just growing in one location, but across the country – over 30 states and counting! We’re also expanding into different calibers of hotels, and I like assisting in creating our company standards as we grow.

What does your job entail? I have a variety of job duties. I travel to our new accounts and assist in setting up the hotel housekeeping department and training newly hired team members. Or, I visit existing accounts and audit the housekeeping department by testing associates’ knowledge and spot checking cleanliness in their rooms.

What do you think makes an Executive Housekeeper successful? Having skills in time management, teamwork and flexibility are important for success.

What do you think is the most important part of your role? Checking in on our current accounts and making sure they performing up to our standards, and if they’re not, assisting them to get them where they need to be.

What would you recommend to someone looking to become an Executive Housekeeper? Learn all the duties of each position of your team. Then as a leader, you’ll be able to understand how each position relies on each other to meet the needs of the guest.

What do you love most about your position? I love visiting our various properties and working with the team to take them to the next level.

How do you stay motivated, and how do you motivate your hotel housekeeping teams? To keep myself motivated, I stay positive. My nickname is giggles; I’m always laughing and in a good mood. Housekeeping can be very challenging, but I use my positive outlook to motivate the team. Also, I work side by side with the team to get the task at hand done.  

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? I enjoy traveling to destinations I’ve never been before and touring the area. When not on the road for work I like to travel to tropical locations and enjoy the outdoors, hiking and fishing.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Barbara Johnson

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

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How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.  

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the stewarding team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

What hotels, resorts & casinos should ask when selecting a managed services or staffing vendor partner

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With budget season upon us for 2018, you may be accepting proposals from vendors to assume responsibilities of one or more departments at your hotel, casino or resort. To protect yourself, your management company and your ownership group, there are specific questions to ask as you are selecting a vendor and reviewing the proposals. The cheapest option is generally not the best option as there is always an underlying reason why prices are substantially lower.

  • Is the vendor well capitalized and able to meet their payroll needs? A number of service providers are unable to pay their employees on time, which opens their customers (you) up to liability and bad publicity.
  • What does the vendor’s workers compensation program look like? Many lower cost vendors create shell games that could put your property at risk to pay for their employees’ workers compensation claims.
  • Does the vendor follow Department of Labor regulations on overtime payment and payment timeliness?
  • Is there a plan for the management of their employees so joint employment issues are not found and filed?
  • Is there an employee training, retention and satisfaction program? What does the training program, if one exists, look like and are there processes that encourage continuous education (pre-shift meetings, for instance)? At The Service Companies we are constantly educating and training our associates, even if they have been with the team for over 10 years. There are always new techniques and best practices to share and learn.
  • Does the vendor provide benefits, competitive wages and retain their employees? If not, you may be looking at joint employment issues and a workforce that is consistently in flux and not up to speed on your specifications and standards.
  • What is the vendor’s approach to recruiting and staffing? Does the vendor run background and E-verification tests prior to hiring their employees? Unlike The Service Companies, many vendors cannot guarantee that their labor is legal because they do not run these checks, which opens your property up to issues with I.C.E. and the Department of Homeland Security.

These are just a few items that we have learned in our 30 years of experience are necessary for hotels, casinos and resorts to be aware of when selecting a vendor – whether to oversee departments or provide temporary staff. We take pride in becoming a seamless partner for each of our customers, so we put the responsibility of liability exposure, insurance, benefits, recruiting and quality assurance on our shoulders. This also means that we can guarantee our customers’ properties and ownership are fully protected from potential joint employment issues. Not many other companies put the same emphasis on this, and many times, that is directly reflected in price.

Leaders in Service: Griffin Long

Griffin Long, Manager, food and beverage services and staffingAt The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our second feature of this series is Griffin Long, an Operations Manager for our Food and Beverage and Hospitality Staffing division, Acrobat Outsourcing. We’ve asked him to answer some questions about working for The Service Companies and the food and beverage services / staffing industry:

Tell us how long have you been with The Service Companies?

I have worked with Acrobat Outsourcing, which provides food and beverage services and hospitality staff, a little over two years.

What role(s) have you had here and what is your current position?

My first role with Acrobat was as a temporary worker doing catering for Sodexo. I then became a Staffing Assistant and began working out of Acrobat Outsourcing’s Houston office and became Operations Assistant Manager not long after. I was recently promoted to Operations Manager for Austin, a role I will be assuming this week.

Congratulations on your promotion! What does your new job entail?

What doesn’t my job entail is the real question. I do everything from staffing, recruiting, administrative tasks, check-in, client meetings, and more. That’s how I was trained, to cover everything. It’s always good to be well versed in what your entire team does.

So, how do you motivate your team?

I motivate my team by always asking if they need help. No matter how busy I am, I always find time to see what areas I can help them in. This builds teamwork and everyone knows their role, but at the end of the day they can wear all the hats in the office.

I know you were just promoted, but what was the best thing about being the Operations Assistant Manager in Austin?

The best thing about being Operations Assistant Manager was that I got to help upper management while also being able to focus on the team effort. Whether it’s speaking to clients or helping with admin work I did a little bit of everything for the greater good.

Tell us one thing about yourself that is not related to work or what you do for fun when you’re not working.

I enjoy fishing, camping, cooking, and hanging out with my family! I am a very family-oriented person. They will always come first in my life.

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