Category: Culture (Page 3 of 3)

Leaders in Service: Barbara Johnson

March 27, 2018 / The Service Companies / 0 Comments

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

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How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the stewarding team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

The Service Companies

The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.

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Investing in the careers of our associates

January 12, 2018 / The Service Companies / 2 Comments

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Occasionally, we are asked “What differentiates The Service Companies from a staffing vendor?” There are many differentiating factors, which we’ve touched on previously on the blog. One very important one is our investment in our associates and their careers by offering career paths for every position.

We invest in each of our team members and their careers. All associates, no matter their position, have career paths available to them. When possible, we fill open positions with our internal candidates. 250 internal promotions were given in 2017, a number we look to increase as our company grows.

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We have a number of tenured associates who have risen through our ranks from Kitchen Cleaners or EVS Attendants to Vice Presidents. Victor Vargas, Regional Vice President of Operations – Central Region, joined The Service Companies as Third Shift Kitchen Cleaner in 2002. Within two months, he was promoted to Supervisor, then joined our casino opening team in Lake Tahoe. Shortly thereafter, he became a Project Manager, City Manager and Director of Operations, until being promoted once again to Vice President of Operations – Central Region in 2009. He has held this leadership position for over 10 years.

In addition to the numerous opportunities available within our housekeeping, EVS, stewarding, window cleaning, and engineering departmentss across the country, we also offer career development through our Developing Future Leaders Program. Our Management Training Program, Internship Program and Veteran Management Training Program, all introduce new associates to the tools needed to succeed at The Service Companies and the hospitality Industry. Our Emerging Leaders Program selects high performing individuals within our team and fosters their growth by providing management and leadership training. We also offer scholarship programs for our team members and their children who are enrolled in college or university courses.

For more information about our culture of investing in our associates, visit our website: http://theservicecompanies.com/careers/why/

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Distributing Soap with Clean The World & Caesars Entertainment

November 30, 2017 / The Service Companies / 0 Comments

Social responsibility is important to us and we drive corporate social responsibility among our clients. In early November, we partnered with Caesars Entertainment and Clean The World for the fifth consecutive year to send two members of our housekeeping teams on a service trip to distribute recycled soap and hygiene kits to underserved youth and communities. This year, Cynthia Isrow (EVS Supervisor in Laughlin) and Yerky Santana (Housekeeping Supervisor at a casino hotel on the Las Vegas Strip) were selected to travel to Guadalajara, Mexico with Clean The World and Caesars Entertainment’s winners.

Their trip began in Las Vegas, where the group received a tour of Clean The World’s Recycling Operations Center, which is celebrating its fifth anniversary, to learn how Clean The World takes, sanitizes and repackages partially used soaps and hotel amenities collected by our associates. In Guadalajara, through Children International, Cynthia, Yerky and the trip participants spent three days distributing soap to impoverished families and taught them how to properly wash their hands to prevent disease.

Four employees in front of Clean The World's recycling center in Las Vegas partially used soap ready for sanitation at Clean The World's recycling facility

Now that they have returned from their trip, we took some time to speak with Cynthia and Yerky about the trip and how it affected them. Read our interview and view the photos from the trip below.

What was your reaction to hearing you were selected to go on the soap distribution trip to Guadalajara?

Cynthia: At first, I was a bit uneasy about traveling to Mexico. But I was very excited to have the opportunity to go.

Yerky: I was excited to go. I lived in Guadalajara for a time, so I know about the city and the living conditions in which many of the people live. I knew that by going with this group, I would be able to make a big impact.

What were your expectations of the trip when you were selected? How were they the same as or different than what you experienced?

Cynthia: I expected that we were just there to hand out soap, but it turned out to be so much more than that. We spent time with the families and children we were helping along with Children International. It was a very rewarding experience.

Yerky: The trip ended up being more impactful than I expected it to be. For me, I left Guadalajara thinking more about how other people live and the opportunities available to them. Before, I was more concerned about my life; now not so much.

What advice or information can you give our associates participating in the Clean The World initiative on property?

Cynthia: Keep doing it. Collecting the soap is so important. To us, it might just be soap, but to others, it’s life. I am vocal about how important this is on property.

Yerky: People may not think about how much they can help others by collecting the partially used soaps left behind by guests. On the trip, I saw that one bar of soap has a big impact on these communities. One bar of soap for us is not a big deal, but for the people in Guadalajara, it’s life changing. I would encourage everyone to collect as much soap as possible.

It is amazing to hear that one bar of soap, which may be something we take for granted, has such a significant affect on a family or community. Has this trip impacted you in any way?

Cynthia: It has impacted me in so many ways. Other than wanting to be more involved with my team, I am looking at sponsoring a child in Guadalajara through Children International. Hopefully by January, it will be all set up. When I was in Guadalajara, I saw how the programs Children International provides these families are so effective and I want to give one child the opportunity to have his or her education, medical bills and more covered. I left Mexico believing that one person can change one life.

Yerky: When we’re cleaning guest rooms, we don’t think about how the soap or toilet paper we collect is important. I left driven to do more to help people less fortunate. I’m just one person, and even though I can make a difference, this trip made me realize the great potential people with resources have to combat poverty in the world. I made a promise to myself to contribute more, but more people have to get involved.

What was the most memorable part of the trip?

Cynthia: There was a mother that we met that I will never forget. When we were teaching the kids how to properly wash their hands, each would receive a gold star sticker. She also really wanted to learn and she was so excited to get a gold sticker. She was so thankful and grateful to receive the sticker, which is burned in my mind. This trip put my life into perspective and was a mind opening experience. The people we were helping work from 5am to 11pm each day and only make $150 per month. They make the most out of what they have, which is an important lesson for us all.

Yerky: For me, there were two very memorable parts to the trip. The first was when we visited a family at home. We showed everyone, from the children to the grandmother, how to wash their hands. Visiting them reminded me that my family and I used to live like this in Cuba. I understood how hard they work just to buy some bread and milk. It put my life into perspective. The second memorable experience for me was the visit to the Clean The World Recycling Factory in Las Vegas, where we saw how the soaps we collect are sanitized and repackaged into new soap.

Are there any other memorable moments from the trip you’d like to share?

Cynthia: There was a moment with Yerky interacting with a child during a home visit that I think was memorable for all of us. Yerky asked the boy how many times he could jump on one foot in a minute. The boy responded with 50 times. Yerky stopped the boy after 30 seconds of jumping and told him that he jumped 78 times in half the time. Yerky told the boy to never underestimate himself and to always realize what he is capable of. Yerky shared that he was poor, just like the boy, growing up in Cuba and being told the limits to what he could do in life. Yerky continued that now he lives in the United Sates working on the Las Vegas strip, has traveled to 48 countries and accomplishing what he sets his heart to.

What an incredible story. Cynthia, how has your team in Laughlin been so successful in collecting unused amenities that are donated to Clean The World?

Cynthia: Through constant encouragement. I think now that I can share my experience with them, they will begin to realize the value of what we do and we will be even more successful.

Both of you have mentioned that now that you’ve returned, you want to do more. Can you elaborate on that?

Cynthia: I’ve already started looking at hosting community hygiene kit builds and getting more involved with Clean The World here in Nevada.

Yerky: I’d like to start volunteering, even if it’s just one day a week. I know I can make a difference, no matter how small the task.

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Leaders in Service: Kim Eichelberger

August 29, 2017 / The Service Companies / 1 Comment

Our next feature in our Leaders in Service feature is Kim Eichelberger, Project Director for a luxury casino property in Lake Charles, Louisiana. She has been with The Service Companies, having served in a variety of hospitality jobs for over 10 years. We’ve asked her to answer some questions about working for The Service Companies.

Congratulations on having just celebrated your 10 year anniversary at The Service Companies! What are some of your most memorable moments from your time at the company?

Working for The Service Companies has been memorable in a lot of ways, and I’ve experienced and learned a great amount since I first started. In the last 10 years, I’ve had the opportunity to travel from account to account, running different customers’ housekeeping departments across the country. I’ve met and worked with a number of people, and had the opportunity to work at vacation ownership properties (where you complete unannounced QAs twice a year) and casino properties, where running occupancy is in the high 90s.

What does your role as Project Director entail? What are some of your responsibilities?

As Project Director for our casino customer in Lakes Charles, I am responsible for running the day-to day operations with 99% occupancy almost daily, motivating my employees daily and engaging with them as much as possible with standup meetings. I manage our proprietary portals and productivity trackers, ensuring our cleaning standards are met by the property expectations. I also build relationships with the property managers and participate in weekly and daily meetings with property management since we are one team.

Out of all of the properties you have worked at for The Service Companies, what were the highlights of each?

I have had several hospitality jobs at TSC and worked at several of our properties around the country, but there are a few that were memorable and highlights for me. I worked at one of our hotel accounts in Puerto Rico. It was a challenging project, but the views were amazing. In Key West, another time when I was surrounded by amazing views, we managed three properties from one end of the island to the other, which brought its obstacles to problem solve. Also, I will never forget the roosters in the tress in Key West. Yes, roosters.

I have also worked in Virginia, Myrtle Beach, New Orleans, Iowa, Connecticut, Arizona, Laughlin and now Lake Charles. Each property has had its own demands, and it’s been a great experience. I have loved the traveling, being challenged, and walking away with a sense of accomplishment.

What has kept you excited and passionate about working for The Service Companies for the last 10 years?

I’ve worked for The Service Companies for the past 10 years because I truly enjoy my job and the challenges I’m working to solve. There have been moments in my career that have been quite challenging; however, I try to look at the positive side of any and every event.

How do you motivate your team?

I motivate my team in many ways. We hold celebrations and recognize our associates, but, most of all, I interact with each associate on a personal level.

That’s amazing that you have interacted on a personal level with all 250+ of your associates. How do you keep your casino property running so smoothly while overseeing 1000+ rooms and 250+ associates?

How do I keep the property running so smoothly? It’s one of the toughest hospitality jobs, I must say. Building the relationship with our customer is the key as is a sense of urgency. I’ve been successful by learning this property and being proactive instead of reactive.

What do you enjoy most about being a Project Director?

The daily demands and building relationships with staff and customers.

When you are not working, what do you like to do?

Enjoying the outdoors and fishing.

At The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Read Other Posts in Our Leaders In Service Series:

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Leaders in Service: Griffin Long

April 21, 2017 / The Service Companies / 2 Comments

Griffin Long, Manager, food and beverage services and staffing At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our second feature of this series is Griffin Long, an Operations Manager for our Food and Beverage and Hospitality Staffing division, Acrobat Outsourcing. We’ve asked him to answer some questions about working for The Service Companies and the food and beverage services / staffing industry:

Tell us how long have you been with The Service Companies?

I have worked with Acrobat Outsourcing, which provides food and beverage services and hospitality staff, a little over two years.

What role(s) have you had here and what is your current position?

My first role with Acrobat was as a temporary worker doing catering for Sodexo. I then became a Staffing Assistant and began working out of Acrobat Outsourcing’s Houston office and became Operations Assistant Manager not long after. I was recently promoted to Operations Manager for Austin, a role I will be assuming this week.

Congratulations on your promotion! What does your new job entail?

What doesn’t my job entail is the real question. I do everything from staffing, recruiting, administrative tasks, check-in, client meetings, and more. That’s how I was trained, to cover everything. It’s always good to be well versed in what your entire team does.

So, how do you motivate your team?

I motivate my team by always asking if they need help. No matter how busy I am, I always find time to see what areas I can help them in. This builds teamwork and everyone knows their role, but at the end of the day they can wear all the hats in the office.

I know you were just promoted, but what was the best thing about being the Operations Assistant Manager in Austin?

The best thing about being Operations Assistant Manager was that I got to help upper management while also being able to focus on the team effort. Whether it’s speaking to clients or helping with admin work I did a little bit of everything for the greater good.

Tell us one thing about yourself that is not related to work or what you do for fun when you’re not working.

I enjoy fishing, camping, cooking, and hanging out with my family! I am a very family-oriented person. They will always come first in my life.

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Stepping into the Shoes of a New Hire

April 13, 2017 / Teresa Agustin / 0 Comments

Countless studies have shown that each newly hired associate goes through several emotional phases during the new hire experience, and a few more during the course of the succeeding months following their first 90 days. Results vary but, generally, he or she will go through 3 phases: the Discovery Phase, Learning Phase and Development Phase.

New hires will constantly be rethinking the newly chosen career path within the Discovery Phase, which typically spans the first 2 months on the job. During this period, new associates question their tenure at the company. Their perception of their role and the company is easily swayed, either positively or negatively. During the Learning Phase, within the first three months of being hired, new hires typically feel instability and self-doubt. By the 6^th month, the Development Phase, new associates become more comfortable and begin to see their future at the company.

As managers responsible for the onboarding and integration of new team members into our organization, it is critical that we pay attention to how our new associates are feeling, stay constantly engaged and understand generation gaps. The best way to retain your new associates (especially the high performing ones) is to carefully recognize the pulse of your new team member experience. Ask questions, check with their counterparts and observe performance.

Understanding the 3 phases of a new hire

Discovery Phase

Set the right tone with onboarding: When the new team member arrives, he or she will carefully observe and either eagerly work themselves into, or talk themselves out of being part of your team. Newly hired team members tend to be highly sensitive about their new surroundings. The leadership or management team should promote an enticing culture, be accommodating and also provide clear expectations. Don’t forget to give the associate an extra warm welcome. We will only encourage them to doubt their decisions of joining the team if we fail to provide a warm atmosphere right from the beginning.
Put your corporate culture on display: A new hire will carefully study whether the organization is the right fit for them. It is imperative that we create an atmosphere where we encourage an open door policy so that they feel comfortable and safe. Leaders must constantly connect with new team members and make every effort to recognize small milestones they may be achieving on a daily basis. Reassurance is critical during this stage and continues to be a factor for the succeeding months.

Learning Phase

Provide feedback: This is the stage where the leader, the team and the associate are all getting to learn more about each other. There will be differences and camaraderie formed amongst the group, and leaders need to recognize how each part of the puzzle will work, how everyone can contribute and how the team can work together effectively. Leaders need to consistently provide constructive and objective feedback because this will set precedence to a coaching type atmosphere. With this in mind, make sure that the performance is measureable and attainable, the instructions provided are clear and there is room for learning.
Coaching: In this stage, a general understanding of a few mechanics within the team culture is developed. It becomes a source of inspiration when a new hire receives the proper coaching and he/she feels set up for success. Make sure to provide one-on-one feedback during this time. Effective dialogue stems from being objective and balancing any failure with deserved recognition.

Development Phase

Promote inclusion: Nurture your team member by making them feel included by letting them sit in on a leadership meeting, highlighting a best practice which they excelled on, or asking them how they would resolve an issue or challenge. When the associate feels that they are a productive contributor, he or she will take more pride in their personal brand and feel valued.
Make them feel safe: Employees need to feel secure about their jobs to perform effectively. They will ultimately be more productive and glide through departmental expectations without feeling the need to worry about job security. Once the associate feels safe, he or she is no longer in the Development Phase. From here, as a leader you can fine tune skills as the employee becomes a tenured member of your team.

Teresa Agustin

Teresa joined The Service Companies in September 2016. As the Director of Training and Strategic Operations, she and her team are responsible for driving associate engagement and retention as The Service Companies becomes the employer of choice for hourly associates.

Leaders in Service: Ana Rodriguez

April 4, 2017 / The Service Companies / 1 Comment

At The Service Companies, we understand that our people is Ana Rodriguez, Director EVS Cleaning and Housekeeping Operations what makes our company great and enables us to provide our customers Service. Above All. No matter at what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our first feature of this series is Ana Rodriguez, Director of EVS Cleaning and Housekeeping Operations. We’ve asked her to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?
All together 2 years.

What role have you had here and what is your current position?
I was a Property Manager for The Service Companies in the Housekeeping department at a casino in Bossier City, Louisiana in 2009. I’m currently Director of Operations for EVS Cleaning and Housekeeping at a casino resort on the Las Vegas Strip.

What does your job entail?
My team and I are responsible for the housekeeping operations of a 2200+ room casino hotel, the upkeep of a 20,000 square foot casino and 400+ associates. All this while integrating The Service Companies’ standard practices with our client’s culture and priorities.

How do you motivate your team?
By showing them the power to make a difference that they each have within themselves. We talk about what inspires us, about the amazing leadership that drives our company and why we do what we do. And in times of need, we are there for each other.

What do you like most about being the Director of EVS Cleaning & Housekeeping Operations?
The synergy we have created on this team and having the platform to lead so many people eager for growth. We have a achieved such a synergy that any time one of us is not at their best, the rest of the team reminds each other why we all love what we do.

We are always looking for dedicated and talented employees to join our team. If you’d like to join The Service Companies, apply here.

Read Other Blog Posts in Our Leaders in Service Series

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Team Member Spotlight: Ale Sandoval

March 21, 2017 / The Service Companies / 0 Comments

Ale Sandoval at her citizenship ceremony and talks about her career development At The Service Companies, we believe it is our responsibility to invest in each of our associates and develop them so they can excel in their role and build a career with us. One of the members of our Talent Acquisition team in Nevada, Ale Sandoval, who became a US citizen last week, reflects on her experience working for The Service Companies and what our focus on career development means for her. Read her story below:

Looking back at the day that I arrived in the United States, almost 7 years ago, it’s amazing to see how much I have learned and grown in different aspects of my life.

Since I was little, I heard the expression “Land of Opportunities,” and ever since I came to this country, I have discovered a deeper meaning behind it. The Service Companies has been an important part of this discovery, when 5 years ago my first leader took a chance on me and saw my potential beyond a foreign resume. Ever since, my leaders within the company have mentored and helped me reach that potential, supporting and propelling my career development beyond my own expectations.

It’s difficult to find the words to express how overwhelmingly grateful I feel living in the United States and working with the people here that came along the way and gave me a lifting hand when I was fallen, a hug when I was broken and opened a window when a door was closed. Each helped me imagine, build and pursue my very own “American Dream”.

I feel humbled and proud to be an American and I’m looking forward to living up to the promises I made when I became one.

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Commitment to being green

March 17, 2017 / The Service Companies / 0 Comments

At The Service Companies, one on our primary commitments is providing superior hospitality services to our customers by using the most effective and safest cleaning equipment and chemicals. Equally important, though, is ensuring that we are environmentally conscious at all of our 750 locations across the country. How do we do this? We have set up company-wide sustainability initiatives, partnerships and programs that minimize our environmental impact, but also give our individual teams the liberty to come up with “green” initiatives that are most effective for them. Here are a few of the ways The Service Companies has gone green:

Partnerships with Environmentally Friendly Suppliers: Ecolab is equally committed to the sustainability of their operations and offers products that are environmentally responsible. Our nationwide partnership with Ecolab means we work with their representatives to tailor select chemicals for each of our customer’s properties. When available, our first choice is to source environmentally friendly chemicals and solutions.
Durable, Long-Lasting Equipment and Repairs: The Service Companies is committed to using best-in-class, energy-efficient equipment, which is more effective and durable. Our equipment specifications must meet goals for improving or liming the impact to indoor air quality, water consumption, energy consumption and lower chemical usage. By working closely with our manufacturers, including Karcher, we are able to determine the right process to achieve the highest possible results at the lowest possible cost. This means our team is consuming less energy, chemical and water to clean our customers’ areas. Also, instead of replacing equipment at the first sign of an issue, we repair it to its original efficiency, increasing the lifetime of the equipment. When equipment and materials are to be disposed, we never send them to a landfill. The Service Companies contracts with local and regional resource recovery companies to recycle or redistribute material and equipment we no longer have a need for.
photo from a Clean The World sustainability initiative

Clean The World: For the fourth consecutive year, many of our on-property Housekeeping teams have partnered with Clean The World, an organization that collects discarded hotel hygiene items, re-purposes them in a sanitary manner, and distributes them to people who are at risk of contracting hygiene-related illnesses. Our Housekeepers have been integral to collecting the 40 million+ bars of soap that Clean The World has distributed to over 115 countries.
Recycling: We support our customers’ recycling and sustainability initiatives by ensuring proper separation of recyclables from landfill trash. In some operations, we have one person dedicated to this task. Our employees are trained to prevent cross-contamination of landfill trash with recyclables. We use color-coded trash bins that are clearly marked for the type of trash – green for landfill, blue for recycling.
Reducing Greenhouse Gas Emissions: We reduce emissions related to our business by limiting the number of product orders per month, using battery operated equipment where feasible and limiting the use of fuel-powered equipment when work can be done efficiently by other means, to name only a few. We run estimated monthly emission reports that show total carbon dioxide tonnage created and saved in operations. These reports are critical to The Service Companies meeting and exceeding our emission reduction goals.

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Team Member Spotlight: Mildred Botley

February 14, 2017 / The Service Companies / 4 Comments

Mildred Botley

At The Service Companies, we embody a culture of internal advancement. If an associate works hard, embodies our service code, and shows pride in their work and a desire to learn more, he or she has fantastic opportunities for growth within our company. We have a number of long-standing associates who joined our team at the lead level and are now Supervisors, Executive Housekeepers and Regional Vice Presidents. One of these people is Mildred Botley, who has been with the company since 2011 and has been promoted three times during this time. See her employee spotlight below.

“I joined The Service Companies’ team in September 2011 as a driver. Determined to be the best driver, I drove associates locally as well as long distances, which I enjoyed. I had the opportunity to meet a large variety of people, each of whom told me about their culture and roots. Learning more about where each of the associates came from was so much fun.

In March 2012, I began helping out in the local Human Resources office when the Office Coordinator was off. Shortly thereafter, I was asked to join the Human Resources team full-time as an Office Coordinator. In this new role, I had to learn about the administrative duties and HR procedures. My favorite experience in this role was organizing the annual family and friends day for the property associates. Along with the corporate team, we had arranged fun events with food, dancing, games and prizes. Watching the team eating, dancing and interacting with each other gave me pride in what we accomplished.

In July 2014, I was promoted to Human Resources Associate, where I was given more responsibility as I grew within the company. I had the opportunity to coordinate employment with our J1 and H2B team members. I loved taking them on cultural trips while they were visiting the US. This was an adventure and I enjoyed helping them understand our culture.

In 2016, I was again promoted to Talent Acquisition Specialist, which involves in-office and field work. Being out in the field gives me an opportunity to meet future employees and explain what working for The Service Companies can do for their career, like it has done for mine.”

The Service Companies gives its 10,000 associates the opportunity to become an expert in their craft, learn new skills and advance through various departments in the company, as Mildred has. To learn more about careers, culture and employment benefits at The Service Companies, click here.

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