Category: Associate Success (Page 1 of 2)

Project SEARCH Partnership

We believe in the importance of recognizing the positive impact we can influence in our local communities, nationally and globally. That is why The Service Companies is proud to partner with Project SEARCH, a national program with a mission to help young adults with disabilities transition successfully from high school to productive, adult life by placing them in internships and giving them work experience. In Washington DC, Project SEARCH is in partnership with The District of Columbia School System and SEEC, a private, non-profit organization that supports people with intellectual and developmental disabilities. In January, we hosted our first Project SEARCH intern, Denise, as a Housekeeping Aide at our client’s luxury hotel property in Washington, DC. Prior to her internship each day, Denise receives classroom instruction focused on effective workplace communication, how to build a resume, budgeting lessons, and travel training along with other skill development that is important in the workplace. At her internship at The Intercontinental Hotel, Denise received step-by-step training from our Room Inspector, Keeva. As a Housekeeping Aide Denise inspects vacant, clean rooms, and ensures that all room standards are met. Denise works side by side with Keeva, who inspects Denise’s room and provides feedback, and with a job coach provided by the local Project SEARCH team.

Amanda Pascoe, Area Manager of Washington, DC, who works directly with Denise, had this to say about working with the Project SEARCH: “Project SEARCH is an amazing program that allows students with disabilities to learn and grow in the workforce. It teaches them basic occupational skills that will set them up for success in the future. Denise has been with us since the beginning of January. She lights up the room when she walks in and works hard with our inspector Keeva to ensure our guestrooms are ready for our guests. She is working hard every day to learn our cleanliness and room setup standards and many she knows already.”

With Denise already a productive member of our team, we look forward to expanding this program to other properties and providing temporary and potentially permanent employment to many Project SEARCH interns.

Leaders in Service

Jessica Uriostegui

At The Service Companies, our associates are the key to providing a superior client experience. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong company culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates, who have launched or continued their hospitality careers at our company. 

Jessica Uriostegui is The Service Companies’ Director of Field Talent Acquisition. She is responsible for the recruitment of associates at our Managed Services hotel, casino, and resort accounts across the country. 

What roles have you held at The Service Companies? How long have you been with us? Jessica Uriostegui

I have been with The Service Companies for 9 years. I started as an Operations Staffing Manager for our staffing accounts in South Florida. From there I moved on to Taskforce Manager, Accounts Manager in Arizona, Human Resource Manager for San Antonio, Regional Human Resource Manager for Texas, Regional Director of Talent Acquisition and now in my current role I am the Director of Field Talent Acquisition.

What does your job entail?

I lead the Field Talent Acquisition function in executing the full cycle strategy for attracting, sourcing, and selecting talent. I also monitor recruiter performance, activity and requisition by weekly reporting and metrics monitoring.

What do you love most about your position?

Interacting with all of our amazing teams and clients across the regions.

How do you stay motivated and how do you motivate your team? 

I think our best motivation in the talent field is being a pivotal part in placing associates within our departments, creating long term relationships and watching them grow and develop within the industry.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

Outside of work my time is dedicated to my 4 amazing kids. Being a mom is what I am most passionate about. I enjoy spending time with my kids and supporting them in the sports or activities they are involved in.

What has been your biggest accomplishment while working at The Service Companies?

My biggest accomplishment was starting a job at The Service Companies completely outside my comfort zone and becoming one of the top performers in my region within the first year. Winning the first ever President’s Award was nice too!

What advice would you give those looking to launch their hospitality careers or considering joining our team?

Understand and research the industry and make sure you have a passion for hospitality because everything we do involves providing great customer service to our team and our clients.

Every day, people are starting their hospitality careers with The Service Companies. Join our team today to do the same! Apply here.

Read other posts in our Leaders in Service Series:

Leaders in Service – Cornel Sneekes

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our company.

The newest addition to our Leaders in Service series is Senior Vice President, Engineering Services, Cornel Sneekes. Before bringing his engineering expertise to The Service Companies to establish our Engineering Services division, Cornel held key executive positions at ABM, ABLE, ISS and was a co-founder, along with our Chairman & CEO, Mike Latham, of MCR Facility Services (now established as The Service Companies Engineering Services division). Since the start of his career in 1981, Cornel has been responsible for the operation and maintenance of facility systems, staffing, labor relations, contract development and delivery of services for data centers, class “A” high-rise, industrial, hotels, medical, retail and truck route services. Learn more about Cornel and the positive impact he has made on The Service Companies through our Engineering Services division!

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What is your role at The Services Companies? How long have you been with us? 

I am currently the Senior Vice President, Engineering Services, a division of The Service Companies. I joined the team in June 2018.

What does your job entail?

As the Senior Vice President, Engineering Services, I am responsible for the delivery of our contractual obligations to customers and expanding our engineering model into different markets across the country. My team and I provide labor, monthly site visits, energy analysis, equipment inspections, preventive maintenance implementation, protection of customer assets and improved ROI on their investments. In addition, I am responsible for the design, development and implementation of custom service delivery models.

What projects have you and your team been working on? 

In my first 12 months my team and I have traveled extensively meeting clients and team members, touring facilities, and introducing our Engineering Services platform to new, existing, and potential customers. We are currently working on a new line of business offerings that will fulfill our main goal of generating value and results for our customers.

Since our Engineering Services division is relatively new, can you tell us what distinguishes our services from other companies that offer engineering services to the facility services and hospitality industries? 

Our greatest differentiator is our ability to adapt and change. We are a group of people that look for continual improvements and out-of-the-box service models that fit the needs of our customers. We accomplish this through the use of technology and strategic partnerships. As a private organization with a senior management team and a board that embraces change, we are not held back by the decision-making processes or “tunnel vision” approaches. This allows us to focus on how to best service and meet the needs of our clients and employees. Change is embraced, communication is valued and employee involvement is treasured.

What do you love most about your position? 

I love the positive effect our team and services have on our customers and their facilities. Creating long-term relationships with these clients, who become friends, is very special. I also enjoy helping my employees see their potential and achieve their personal goals. Having the ability to guide my team members to self-improvement through training, continuing education and working hands-on at the job site brings me a lot of satisfaction. Finding new ways to drive value, improve job site experiences and motivate employees to become their best self brings its own rewards.

How do you stay motivated and how do you motivate your team? 

Identifying opportunities for process improvement is hard work that brings many challenges, but having the ability to work with employees at different locations keeps me motivated. The people we have in this company, and their desire to be the best in what they do, drives me to excel in my areas of responsibility.

As for my team, I keep them motivated by proving a positive work environment and ensuring that they feel valued. Acknowledging a job well done creates an environment where each employee is able to do their best for their co-workers and customers. The challenges that come with the job, paired with defined goals and renewed performance standards, are motivators on their own and keep employees engaged.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

My greatest passion is my family. My wife and I have four children and three grandchildren, who are the greatest joys in our lives. Watching my children become parents and take on the responsibility of raising children is something that has had such a profound effect on my life. When I am not working I enjoy outdoor activities such as golf, tennis, pickle ball and motorcycle riding. I also enjoy traveling, meeting new people, and learning more about other cultures. Finally, I am a sitting board member at PCRF, an organization that is working to find a cure for pediatric cancer.

What has been your biggest accomplishment while working at The Service Companies? 

My biggest accomplishments have been providing a new, positive outlook on how we are moving forward as a company and being part of a team that is committed to providing consistent improvements to the gaming, hospitality and facility services industries.

What advice would you give those looking to join our Engineering Services team? 

Come ready to work and bring your “A game”! The Service Companies is on the path to becoming the best in our fields of expertise and we are looking for dedicated associates that are committed to professionalism and growth. We can promise you a great working experience where you are valued, rewarded and appreciated for all of your efforts.

Contact us for more about The Service Companies’ Engineering Services division.

Leaders in Service – Alan Ching

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. This is why we developed Leaders in Service, a series of interviews recognizing the high-performing associates across our coAlan Ching 2mpany.

We welcome Alan Ching, Director of Operations at a casino hotel in Laughlin, Nevada, as our newest addition to our Leaders in Service series. A member of our Managed Services division, Alan has been integral to the segment’s success over the past four years. His passion for the job, dedication to service and his associates, along with his knowledge and expertise in the field, makes him a respected leader within our organization. Learn more about Alan as he reflects on what it’s like to work at The Service Companies!

What roles have you held at The Service Companies? How long have you been with us? 

I have been with The Service Companies since January 2015. I started as a Housekeeping Supervisor and have held multiple positions within the company including Housekeeping Operations Manager, Housekeeping Executive, and Assistant Director of Housekeeping and EVS. I have been working as the Director of Housekeeping and EVS Operations at one of our properties in Laughlin, Nevada since June 2017.

What does your job entail?

I am responsible for the overall management of our housekeeping and EVS departments on property. That includes handling finances, scheduling, training and coaching, and making sure our guests have a positive and memorable stay.

What do you love most about your position? 

I love working with associates and guests of different cultures and backgrounds. I also love that everyday is different from the day before. Even when the same associate is performing similar duties as the day prior, the day always brings something new.

How do you stay motivated? 

Providing for my son keeps me motivated each day. I also enjoy watching how hard my bosses work; it drives me to do the same. View More: http://imagodei127photography.pass.us/likeness

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? 

On my days off, I love spending time with my son. Some of our favorite activities include going to the movies, bowling, and hiking; we do these multiple times each month. I also run a football organization on the weekends where I am the head coach for two youth teams.

What has been your biggest accomplishment while working at The Service Companies? 

My biggest accomplishment while working at The Service Companies has been getting nominated for both Manager of the Year within the organization, as well as Emerging Leader of the Year for Nevada Hotel and Lodging Association.

What has been the most rewarding part of your career with The Service Companies? 

Two months after I stepped into my current role as Director of Operations, I went back to my previous location to speak with the employees. Without my knowledge, the entire team gathered in the basement and I walked down to a crowd of employees chanting and screaming my name with excitement. It was in that moment that I realized why I love being in this industry: to make an impact on my employees’ lives.

What do you look for in a potential team member? How can they set themselves apart to start their hospitality careers? 

When it comes to line level employees, I look for a positive attitude. You can teach employees every type of skill, but one thing you cannot teach is positivity. As far as management goes, I love helping my associates grow through the company. I want their dedication and work ethic to prove that they have the ability to take on a management role.

Our associates are launching their hospitality careers each and every day. To do the same, apply today!

Leaders In Service: Heather Dailey

At The Service Companies, we understand that our associates are the key to providing Service. Above All. No matter the level, department or service segment, our dedicated associates allow us to perform at the highest level and cultivate a strong corporate culture. That is why we developed Leaders inScreen Shot 2019-05-21 at 2.14.17 PM Service, a series of interviews recognizing the high-performing associates across our company.

Heather Dailey from Acrobat Outsourcing is our most recent addition to our Leaders in Service series. Heather’s passion for the job, along with her recent promotion to Director of Business Development, proves that she is integral to the success of Acrobat Outsourcing, our hospitality staffing division. Learn more about Heather and the contributions she has made to our company below!

Congratulations on your recent promotion! Before becoming Director of Business Development, what other roles have you held at Acrobat Outsourcing? How long have you been with us?

I started with Acrobat Outsourcing in 2011 as our Client Services Manager. I was promoted to Business Development Manager in Northern California in 2012 and quickly took over the Southern California region. It has been a great eight years so far and I’m excited for many more!

What does your job entail?

My job entails managing our sales department, driving new business and maintaining / growing our current customer base. I am always finding new opportunities to grow our division!

What do you love most about your position?

I love getting to know my team and learning more about the diverse markets where we provide services. From my previous position, I know our California markets inside and out, but I have enjoyed expanding my knowledge into new markets and working with our clients nationwide. Our associates and customers are phenomenal people; I am excited to work with everyone on a closer basis.

How do you stay motivated and how do you motivate your team?

My family keeps me motivated, but so does closing a big deal! Nothing is more exciting to me than bringing on a new large customer. I am very competitive, so I am always working towards bettering myself and my abilities. I motivate my team by building trust with them and learning what motivates them on an individual basis. And I help them stick to their goals, both personally and professionally.

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing?

My life pretty much revolves around my daughter, Elliott, but I love it! My husband and I enjoy seeing the world through her eyes and we have been having a blast creating memories though traveling, spending time with family, and taking trips to Lake Tahoe.

What has been the most exciting thing you have participated in with Acrobat Outsourcing? What made it successful?

Assisting with the development of our STAMP program! By listening and understanding our clients’ needs, we have been able to create a spectacular lasting program that has opened many doors for us and will continue to help us to grow. I believe we have been successful because we take the time to understand our customer, their issues and how we can solve them in a unique and creative way. I am very lucky to work with such an intelligent and innovative team.

Do you have what it takes to be a Leader in Service? We have hundreds of positions open across the nation. Apply today!

2018 President’s Awards & Distinguished Service Award Winners

The President’s Awards and Distinguished Service Awards acknowledge The Service Companies’ top performing associates who have shown great customer service, leadership, and dedication to our company. Chosen by our executive leadership team, the winners of these employee awards are an elite group recognized among thousands of associates in our managed services department.

Recipients of the President’s Awards and the Distinguished Service Awards were evaluated on the following categories: associate, customer, and guest satisfaction, and compliance with company / property requirements and procedures. Our Manager-level award winners, along with the categories above, were evaluated on their implementation of the SHINE campaign and their financial management.

We are proud to recognize the following associates who continue to make our company SHINE!

President’s Awards Winners

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Manager of the Year – Robin Zamudio

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Supervisor of the Year – Donald Petterson

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Talent Acquisition Team Member of the Year – Adrienne Eckley

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Associate of the Year, Central Region – Erica Weston

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Associate of the Year, Eastern Region – Oscar Pena

Felicitas Arrizon (1)

Associate of the Year, Western Region – Felicitas Arrizon-Ledon


Distinguished Service Awards Winners

Gilda Postigo Dist. Svc (1)

Manager – Gilda Postigo

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Manager – Rebecca Burrows

Gertie Johnson SUP Dist. Svc (1)

Supervisor – Gertie Johnson 

Rejane Santos Palm Beach

Eastern Region Associate – Rejane Santos

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Central Region Associate – Terry Anderson

Orlando Rosario Astacio Reno (1)

Western Region Associate – Orlando Astacio

Tips For Giving Thanks to Your Associates

We would not be able to provide quality service without the help of our dedicated associates. That is why we have created a work culture that is built on the foundation of associate recognition, celebrations, and engagement. This Thanksgiving, we are sharing some expert tips on how you can give thanks to the associates who work hard to make your business thrive. Want to know the best part about the following tips? They can be used each day throughout the year to recognize a job well done!

  1. A day does not go by without employees giving their all. It is all about leaders giving back and recognizing that hard work as often as possible.
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  1. When guests share positive feedback, or a great service rating, spend time researching who made that possible.
  1. Always post and share customer compliments with your team. Take it a step further by including the associates’ photo and highlight details about the recognition.
  1. Write a personalized note of appreciation.  A simple “thank you” is great, though, be specific in how they made a positive impact.  We expect employees to be detailed with their work, so we should be detailed with their feedback.
  1. We all love a surprise treat now and then. Keep some goodie bags handy for that perfect moment to make someone’s day. You can always drop in your personalized note to make it extra special.  Screen Shot 2018-09-17 at 9.32.26 AM (1)
  1. Some accomplishments happen without a manager noticing.  Encourage associates to share and acknowledge other team members whenever possible by creating a post-it board for their notes.
  1. Recognize their special dates outside of work such as work anniversaries or birthdays. More importantly, if they’re working that day, go out of your way to make the day extra special.
  1. Utilize every outlet to share recognition and congratulate team members. At The Service Companies, our leaders have several opportunities to share successes and engage in employee recognition by participating in the following:
  • Mandatory pre-shift meetings each day
  • Weekly recognition in SHINE on You through our company wide SHINE on Shift email
  • #TeamMemberTuesday across our Social Media platforms
  • Monthly recognition of our Top Performers through inspection and incentive programs
  • Quarterly In-brief newsletter
  • Annually through our company wide President’s Awards
  1. With all recognition, be consistent!  Morale can easily decline the moment you forget someone’s special day or don’t recognize a team member’s achievements. Robert Knowles- 70th. Birthday(2) (1)

For more information about how we focus on associate engagement to create a positive work culture at each property, visit https://www.theservicecompanies.com/contact/.

Cleaning The World One Community At A Time: The Service Companies Teams Up With Caesars Entertainment and Clean The World On A Service Trip To Zambia

As the service and hospitality industry experts, we know that effective hygiene is one of the most important elements to ensure the health and safety of our customers, their guests and our associates. It is important to us, though, to do this beyond our own departments and properties. It also is one piece of our corporate social responsibility strategy. That is why our housekeeping teams partner with Caesars Entertainment and Clean The World throughout the year to collect partially used soaps for hygiene kits that are distributed in underserved communities.

For the sixth consecutive year, we were able to send another team member on a trip of a lifetime to assist in the distribution of recycled soap and hygiene kits. Catherine Francois, a housekeeping team member from one of our casino hotel properties in Laughlin, Nevada, was selected to represent our company on a service trip to Zambia, Africa, along with members of Clean The World and Caesars Entertainment.

Catherine Francois

When Catherine arrived in Zambia, she was able to visit three underserved communities and, with the other Clean The World and Caesars Entertainment participants, distributed soaps and hygiene kits, taught families how to properly wash their hands, and participated in skits to enforce good sanitation practices.

After returning from her trip, we were able to catch up with Catherine to hear more about her experience and how the service trip made an impact on her life. Check out the interview below to view photos and learn more about Catherine’s time in Zambia.

What was your reaction to hearing you were selected to go on the soap distribution trip to Zambia?

When I heard that I was selected to go to Zambia with Clean The World I couldn’t contain my excitement. I jumped and shouted with joy. I couldn’t stop talking about it.

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What were your expectations of the trip when you were selected? How were they the same or different than what you experienced?

Before going on this trip, I tried not to have any expectations. I was looking forward to the experience and hoped that I would not be disappointed. However, this trip surpassed all that I had imagined.

What Clean The World initiatives did you participate in during your time in Zambia?

In Zambia, I participated in each Clean The World activity. During our first performance, I played the role of “Super Soap”. In the second and third performance, I played a germ. I also demonstrated good hand washing techniques to the audience during our second site visit. I sang and distributed soaps during all three site visits.

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 Besides soap distribution and sanitation education, what else were you able to experience while in Zambia?

I was able to experience a few things in Zambia. In Lusaka, I experienced several different restaurants. I also visited the local markets to look around, shop for souvenirs, and interact with locals in the area. In Livingston, I was able have a fascinating experience when I saw Mosi-oa-Tunya National Park and Great Victoria Falls. Last but not least, I experienced a safari ride where I was able to see many animals in their natural habitats.

What was the most memorable part of your trip?

The most memorable part of my trip was all the different ways the people welcomed us. I will always remember the faces of children patiently waiting for hours to receive their soaps, as well as their excitement once they saw us arriving on site.
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What did you learn from your trip to Zambia?

I learned that Clean The World does not just give hygiene products to these families. They keep track of their progress throughout the year. They make sure that these communities are using what they learned to stay healthy and   check in to make sure kids are not missing school due to hygiene related illnesses.

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How has this trip impacted you?

This trip has impacted my view on life. It has forced me to look at things differently. It also made me think of what I can do to help others who are less fortunate.

Would you recommend others take a trip with Clean The World? Why or why not?

I would recommend that everyone take a trip with Clean The World to see how even the smallest efforts have the ability to make big impact on the lives of others.

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Why Should You Join The Service Companies?

When choosing a career, which of the following qualities are the most important to you?

  • Receiving hands-on training to prepare you for your new role
  • Competitive pay and benefits
  • A culture built on continuous training, employee recognition, mutual respect and strong work ethic
  • Opportunities for growth and advancement

Although each person ranks the above qualities differently, all four are key in achieving a happy and sustainable career. At The Service Companies, we not only invest in personal growth and training, but also the future of our associates. Here are just a few reasons why a career with The Service Companies may be right for you!

Training

Starting a new career can be intimidating. That is why we created a training and orientation program for the success of our new associates. Along with hands-on learning, each new team member is given access to our employee portal full of training guides and position checklists to ensure long-term success. Our new hires are also paired with a mentor during their 10-day training period to ensure effective learning on property.

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Benefits

Our associates work hard to make sure our clients and their guests receive the best possible service. To thank them for their hard work, we provide a complete employee benefits package that includes everything from medical insurance to short and long term disability and a 401k matching program. We also give associates enrolled at a college or university an opportunity to receive a yearly scholarship award and tuition reimbursement.

Culture and Associate Satisfaction

The Service Companies is the employer of choice for hourly associates. Our culture is based on recognition, respect and continuous learning. While we work hard, we also have fun. Our associates enjoy celebrations, weeklong events, contests, and friendly competitions year round. We also offer competitive wages and a safe and harmonious work environment.

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Growth and Advancement

As one of the fastest growing companies in the managed service industry, and the largest in the hospitality segment, there is a location and position that fits you! With customer locations spread across over 27 states and the Bahamas, and over 50% of our management positions being filled internally, now is the perfect time to join us and grow your career. To learn more about growth and advancement opportunities with The Service Companies, click here!

Whether you are a student, a recent graduate, U.S. Military Veteran, or just looking to launch your career, a job with The Service Companies is a great way for you to start making your impact on the hospitality industry!

Are you ready to join The Service Companies? Visit https://www.theservicecompanies.com/careers/ to apply now!

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Housekeeping Task Force Spotlight: Vladi Jones

After opening five new housekeeping accounts this summer, The Service Companies’ Heart of House Services department is growing faster than ever before. The success of The Service Companies’ managed services segment stems, in large part, from the training and leadership provided by our Task Force team to new associates and teams. Our Task Force associates travel to different destinations and assist with the operations of each account opening. Once training is finished and management positions are filled, Task Force members are given a new assignment in a different destination.

Task Force member Vladi Jones joined The Service Companies two months ago from a luxury hotel property in South Beach, Miami. During her time with us, she has already taken the lead on two hotel housekeeping  openings in Kentucky and the Bahamas; during her time in the Bahamas, she was also able to achieve a large increase in productivity for the property. Vladi is now working hard to complete another opening in South Beach. Her passion and hands on supervision makes Vladi a key member of the Task Force team.

Tell us a little about yourself.

I was born Slovakia and came to the UniteVladi Jones, housekeeping task forced States in 1991. In Slovakia, I was an elementary school teacher. To this day, it still gives me joy when I am able to teach someone something new. I did not speak any English, but I learned to overcome the challenge by not being afraid of making a mistake. Being a member of Task Force allows me to have a special bond with many people in our industry who, perhaps, have had some of the same challenges as I did many years ago. I am very passionate about cooking, gardening, boating and fishing! I also have two amazing kids, who are on their mission every day to make me a proud mom.

What is your professional background?

My professional background is in hospitality. In total, I have had 27 years of experience working in the Rooms Division. My hospitality journey started in 1991, where I started at a hotel property as a Laundry Attendant. Since then, I have had the opportunity to work in all areas and have held several leadership roles. I love working with housekeeping teams.

What led you to become a member of Task Force?

I saw Task Force as a great opportunity to work with many professionals who are as passionate about “housekeeping magic ” as I am.

What role do you play in The Service Companies’ property opening process? 

I have held lead roles during my last two assignments. I am now currently preparing for a new turn-key housekeeping account opening at a hotel in South Beach.

What have you learned during your time as a Task Force Member?

During my time as a Task Force Lead, I have had the opportunity to further develop my interpersonal skills. I have also learned more about the housekeeping operations in hotels and casino hotels. I went from a property with 1,800 rooms to a property with 162 rooms. The switch between two different properties within a short period of time has made me open minded, a quick thinker, and has given me the opportunity to utilize my expertise to solve problems and make the department more efficient.

What is your favorite thing about being a member of Task Force?

It allows me to work with many great individuals in different settings and each property has a different challenge.

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