Author: Val Reaburn

We’re excited to announce the upcoming launch of our TSC Mobile App! Our app will be available on both the App Store and the Play Store, making it easy for your company to fill its staffing needs.

At TSC, we understand the challenges of finding reliable and dedicated staff. As a nationwide supplier of experienced and qualified professionals, we partner with organizations of all sizes to connect them with the highest quality staff in the food service, hospitality, and related industries.

The TSC Mobile App will provide job seekers with a convenient and easy-to-use platform to find work, accept assignments, and track hours. For employers, the app will help streamline operations and bring efficiency while staying ahead of the competition.

With the TSC Mobile App, we become a true hybrid staffing company, allowing clients to leverage technology while still having tailored recruitment and constant communication with the local staffing team.

Clients can place orders directly through the app, which utilizes AI technology to find perfect placements and adds a screening element so that only fully qualified applicants make it to the interview process.

While we use AI to assist with matching, TSC will continue to conduct full interviews with all candidates to ensure that the right caliber staffing is selected for our clients. The TSC Mobile App technology will assist with better and quicker placements for our clients.

In preparation for the 2021 school year and with a focus on maintaining a clean and safe environment during and after the COVID-19 pandemic, a school district in Glendale, California faced the challenge of finding an adequate number of janitors.

One of the primary obstacles they encountered was the limited availability of recruiters, with only one recruiter per school responsible for filling these crucial janitorial roles. The district found it challenging to attract suitable candidates for the positions, as the janitors were required to work across multiple locations within the district. Additionally, the daily assignment system, where janitors would be informed of their work location on the day itself, led to confusion and a lack of organization.

To overcome these challenges, the school district made the decision to collaborate with an external organization to streamline the employee hiring process. The chosen partner, The Service Companies, was selected for its expertise in recruiting, hiring, and onboarding a significant number of qualified employees in compliance with regulations. By leveraging the capabilities of this partner, the school district aimed to improve the efficiency and effectiveness of their janitorial staff recruitment and management.

PRIMARY OBJECTIVES

• Source, hire, and onboard janitors who would work across multiple locations throughout the district
• All employees had to be live scanned through the DOJ and would only be approved to work at the school district if they passed this test
• All employees had to be vaccinated against COVID
• Improve efficiency and management of each employee’s schedule

SOLUTION

• Implemented a strategy utilizing a top-notch recruiting team and a database of 64,000+ pre-screened employees
• Utilized online job sites, hiring events, employee referrals, and networking to source new employees
• Conducted interviews, background checks, and E-Verify to ensure full compliance with labor regulations
• Provided comprehensive training, onboarding, and orientation for new hires
• Appointed an Operations Manager solely dedicated to managing employee schedules and acting as the main point of contact for the school district

RESULTS

• Placed 20 qualified, vetted, and trained janitors in the school district by leveraging the existing employee database and making new hires
• Effectively managed the schedules of these employees to ensure a daily staff at each school property

Partner with The Service Companies for your hospitality service needs.

A university in Sacramento required 85 food & beverage employees (cooks, dishwashers, and servers) for its four dining halls during the upcoming school year. To address the university’s ongoing challenge of retaining employees during school breaks, the dining services leadership team decided to partner with an external organization to handle the entire food & beverage staffing process. The chosen partner, The Service Companies, was selected for its expertise in recruiting, hiring, and onboarding a significant number of qualified employees in compliance with regulations. Additionally, they would ensure a consistently staffed team by placing employees at nearby client locations during extended breaks.

PRIMARY OBJECTIVES

• Source, hire, and onboard cooks, dishwashers, and servers to fill 85 daily positions during the school year.
• Conduct background checks and E-Verify, even when not legally mandated.
• Manage employee schedules to maintain a fully staffed team every day.

SOLUTION

• Implemented a strategy utilizing a top-notch recruiting team and a database of 64,000+ pre-screened employees.
• Utilized online job sites, hiring events, employee referrals, and networking to source new employees.
• Conducted interviews, background checks, and E-Verify to ensure full compliance with labor regulations.
• Provided comprehensive training, onboarding, and orientation for new hires.
• Appointed an Operations Manager solely dedicated to managing employee schedules and acting as the main point of contact for the university.
• Offered temporary opportunities to employees at other nearby locations within The Service Companies during school breaks.

RESULTS

• Placed over 85 qualified, vetted, and trained cooks, dishwashers, and servers at the university by leveraging the existing employee database and making offers to new hires.
• Effectively managed the schedules of these employees to ensure a daily staff of 85 at the university.
• Reduced attrition rates by providing temporary employment opportunities to the employees locally during school breaks.

Partner with The Service Companies for your food & beverage staffing needs.

In rural North Carolina, a luxury casino resort was preparing to open a new VIP tower with 750 guest rooms. The property’s executive team sought a partner that could manage the casino’s housekeeping function while providing a solution that would ensure a fully staffed department of 140 compliant associates. The Service Companies was selected due to its experience managing housekeeping departments at casino resorts and recruiting in hard-to-staff locations.

For this casino property (in an area with only 4,000 full-time residents), the only way to succeed was to develop a non-traditional recruiting strategy. We developed a multi-pronged recruiting strategy that included a relocation program from markets with higher-than-average unemployment, an H2B visa program, a transportation and housing program, and a competitive compensation package. This yielded the following results:

At The Service Companies, we understand the unique complexities of casino hotel operations and ensure they run smoothly at all hours of the day. It requires a partner that works with the property’s management and senior leadership team to adopt the property’s brand standards and to deliver strong cleanliness scores and a superior guest experience, improve profitability, and save valuable resources managing relationships.

With our fully-managed casino cleaning services, we take full responsibility for the housekeeping, cleaning, staffing, and preventive maintenance needs of our casino clients, including various casino cleaning services:

• Window Cleaning
• Chandelier Cleaning
• Carpet & Floor Cleaning
• Pressure Cleaning
• Housekeeping & Laundry
• EVS Cleaning
• Food & Beverage Cleaning
• Food & Beverage Staffing
• Stewarding & Staffing

We oversee the departments’ recruiting needs and compliance checks (background and E-Verify, even where not mandated by law). We manage the departments with a focus on efficiency and metrics, which we accomplish with our training, Quality Management Program, and Quality Assurance Program.

At The Service Companies, we can do everything from floating multi-million dollar payroll to recruiting out-of-market employees for casino housekeeping, stewarding services, and much more. We have all of the resources to fully support casino and gaming operations, and we are well-capitalized to be a strategic partner. 

Let’s have a conversation.