Author: The Service Companies (Page 2 of 8)

Have you considered how partnering with a trusted service provider can help you sell more rooms, improve the guest experience, and maximize revenue?

We’ve helped some of the most recognizable brands in the toughest labor markets in the country maximize efficiencies and revenue, streamline processes and better manage their most challenging departments. With over 30 years of experience, The Service Companies is your trusted integrated services partner providing unparalleled and innovative facility and hospitality services designed to ensure you deliver on your brand promise.  Our integrated service offerings include:

• Cleaning & Housekeeping
• Food & Beverage Staffing
• Facility Maintenance Services
• Pandemic Support Services
• Specific Partnership Services

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Why us? We’re the experts.

• Customized solutions for each of our unique clients 
• Integrated services delivered seamlessly 
• Ability to attract, recruit, and retain employees nationwide, even in remote locations
• Best-in-class benefits offerings, including on-demand pay
• Cutting-edge technology that ensures safety and service in the age of COVID-19
• Strong, mutually-beneficial partnerships: transparent communication and symbiotic growth
• 30+ years of experience working with large luxury properties

Let us help you make 2022 your comeback year. Read our case study on how we’ve helped two 900+ room properties with their hardest to manage departments.

To request a consultation visit here.

At The Service Companies, our employees are our greatest asset. We believe that providing our people with ample resources and opportunities for growth leads to a positive and successful work environment. 

Interested in joining our team? Here are the top 10 reasons why that is a great idea.

# 1 Benefits

We take care of our people. Every day our employees work to provide our clients and their guests a high level of service. To show our appreciation for their dedication and hard work, we provide a complete benefits program to each employee. 

All benefits are based on eligibility rules for each benefit and the rules of each benefit program.

# 2 Discount Programs

Get exclusive discounts when you join The Service Companies team. Our partnerships provide our employees discounts on Skechers shoes, amusement parks, hotels, entertainment, gifts and much more.

# 3 Dayforce Wallet

Employees at The Service Companies can request their pay before payday at no extra cost, thanks to our partnership with Dayforce Wallet.

• Request a payout of your earnings before payday at no cost. You’ll be able to request access to your earned pay in real-time—as you earn it and as you need it
• Funds can be requested on-demand through the Dayforce Wallet app and deposited directly to the Dayforce Card so it’s easy to make purchases in-store, online or pay expenses
• Take control of your finances by viewing recent requests and spending transactions
• Count on the reliable and secure protection of Mastercard. The Dayforce Card can be added to Apple Pay, Google Pay, or Samsung Pay
• Get all the benefits of the payroll cards or direct deposit 

# 4 Referral Bonuses

The Service Companies family is growing, and when you work with us you’ll have access to unlimited referral bonuses. Refer a friend, and receive up to a $250 bonus for every hire!* 

Referral bonus is based on eligibility rules and may vary by location and business line.

# 5 Career

Start your career with The Service Companies. With locations nationwide and our commitment to internal advancement, our people have the opportunity to advance their careers and grow their knowledge, skills, and abilities.  

# 6 Work in Beautiful Places 

Why wouldn’t you work here? 

The Service Companies operates nationwide, in some of the most beautiful locations and properties across the country. 

# 7 Employee Recognition

From appreciation events to certificates, we believe in recognizing our team members who have greatly enhanced the guest experience and have made our customers shine.

# 8 Company Culture

Employee recognition, integrity, impact, and family are the foundation of our culture.

The Service Companies is a family, and we want our team to have fun, support and recognize each other, and advance through our company.

# 9 EAPEssential

When you join The Service Companies’ team, you will have access to a no-cost Employee Assistance Program to support you through whatever challenges life brings you. EAPEssential offers confidential support and consulting, 24/7.

# 10 Tuition Reimbursement

We want to invest in YOU! 

The Service Companies invests in the professional development of our team members through financial assistance to cover education expenses. We will reimburse up to $500 per class with a maximum $1,000 per year in pre-approved education expenses that will help to develop your knowledge, skills and abilities, and increase your potential of being promoted and growing within The Service Companies.

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The Service Companies is a family. We support our people because we believe that working with us is more than just a job – it is a career. We are looking for new team members to uphold our mission of making our customers SHINE as guided by our core values of passion and integrity, sustainable value through innovation, and quality. 

To find out more about joining the TSC family, contact our recruiting teams at (844) 441-7704 (for cleaning and housekeeping positions) or (844) 436-3091 (for food & beverage staffing positions). Or apply through our website at https://theservicecompanies.com/careers/apply/hiring-open-positions/.

Employees are integral to the success of your business. Recruiting top talent has become increasingly challenging, especially in the last few months. With a limited talent pool and a high demand, businesses must present candidates with distinctive benefits and deliver on these promises. By outsourcing to The Service Companies, clients remove the burden of attracting, recruiting and retaining quality labor for their most challenging departments, shifts and events.

The Service Companies is able to accomplish this with first-rate employee benefits, recruitment strategies, and a culture focused on employee engagement.

Attract

Competition to attract top talent can be fierce. Providing distinctive benefits for employees can help attract the best talent. At TSC, we provide:

• Dayforce Wallet, enabling our employees to get paid any day they choose, at no cost to them
• Award Programs
• Medical and Dental Insurance
• 401k Program
• Referral Bonuses
• Discount Programs
• Competitive Pay Validated by Market/Wage Surveys

Recruit

Recruiting talent in a tight labor market comes with it’s challenges. To meet the demand of our clients during a time of talent scarcity, we’ve reviewed and improved our recruitment efforts to include:

• J1 and H2B Visa Programs
• Job Fairs
• On-the-Ground Recruitment
• Social Media Posts and Advertising  
• Community Partnerships

Retain

Our associates are integral to our success. In order to provide our clients with the highest quality of service, we provide a strong company culture and invest in our associates by providing the following:

• Referral Bonuses
• Career Development
• Training
  • TSC University
  • Certified Supervisor Training Program
• Nationwide Job Opportunities
• Company Culture and Employee Recognition
• EAP Essential (Employee Assistance Program)
  • Confidential Emotional Support
  • Work-Life Solutions
  • Legal Guidance
  • Financial Resources
  • Online Support
• Tuition Reimbursement

Operate your business with peace of mind, when you outsource and entrust your talent needs to The Service Companies. Want to learn more about how we attract, recruit and retain top talent? Contact us to learn more.

With summer travel underway there are many dynamics to consider in order to best prepare your team. Since our clients have properties in all regions of the US, preparations vary based on weather, school schedules and other factors.

Advance Planning

Advance planning is critical when it comes to added stock of supplies, your staffing plan and seasonal uniform changes.

Get an earlier start on inventorying your supplies. Since many of these may need additional budget approval and have longer lead times, you don’t want to find yourself running out of items such as cribs, rollaway beds, room linen and pool towels.

If you haven’t begun pulling your extra pool and deck furniture out of storage for an inspection and deep cleaning, it is definitely that time. Even though resort properties may have a busy pool deck all year around, it is very common to need more to accommodate the summer crowds.

As the temperatures begin to rise, it is time to determine the appropriate summer HVAC “comfort” settings with your facilities team. We want the first impression at check-in to be a comfortable and welcoming experience. In addition, determine the best placement for your window treatments. As we welcome more sunlight and warmth, keeping draperies closed a bit more will assist in cooling down the room throughout the summer.

Review your uniform par levels for departments requiring a seasonal change, to ensure your associates are looking and feeling their best.

Staffing Plan

It’s crucial to plan accordingly for the higher volume of business and important for the leaders to communicate adjustments early so associates can make arrangements outside of work as well. Extra support will be needed in rooms, public areas, and food & beverage outlets to accommodate summer travel. Some areas to consider;

• More frequent public restroom checks and monitoring of high traffic areas
• Providing extra support in the laundry department to expedite additional guest room, pool, and food & beverage linen demands
• Accommodating additional food & beverage covers and extended outlet hours
• Anticipate extended time needed in guest rooms. Since the summer season typically has higher guest counts and a longer length of stay, this usually requires additional servicing time
• For our clients’ resorts and coastal properties, ideal weather conditions usually prompt later checkouts, so if the weather is cooperating schedule staff accordingly for late services. I find starting some associates an hour later helps cover the late checkouts
• Since we offer transportation for team members in many markets, this period may require more frequent stops

Many of our associates have children on school breaks as well, so we try to be as accommodating as possible to allow them necessary time with their families. Sometimes a slight shift on their schedule is a big help during this period.

Setting Your Team Up for Success

Everyone should be well informed on how they can best contribute to your operation. As we know, in order to be successful with the influx of transient business you must adjust your usual agenda and methods of cleaning.

Be sure your daily pre-shift meetings include these important reminders and everyone is well-informed of the special activities and events happening at the property and surrounding areas. Keep daily events posted and copies readily available for your staff members.

Prepare all the extras for multiple guests and families; items such as extra pillows, blankets, rollaways and cribs. Many of these requests come in during the afternoon and evening hours so be sure to have them “delivery ready” and staged in convenient locations.

Be proactive by delivering extra items during regular services to accommodate multiple guests. In addition to stocking items for guest requests, there are a few to consider as part of the daily service such as; increased linen pars, soap and shampoo. Also, be sure to stock extra paper products in public area closets.

Most importantly, don’t lose sight of your repeat customers that may be visiting during this period.

For many, the influx of travel may have begun with the spring break travel but family vacations and transient business will only increase travel throughout the summer. It is important to continue discussing the unique needs of travelers during these periods.

Diversified, Integrated Solutions. Nationwide Footprint.

Did you know that The Service Companies (TSC) operates on a nationwide scale? For decades, TSC has provided turnkey solutions to our valued clients across the
U.S. At TSC, we are a strong team of dynamic individuals with the industry knowledge and expertise to get the job done. Whether we are working with partners in big cities or in remote locations, we offer unparalleled cleaning, staffing, facility maintenance, and pandemic support services.

What differentiates TSC:

A Partner that Understands Your Company’s Culture

Industry Experience

• Over 30 years in the business

The Full Package

• Integrated turnkey solutions delivered seamlessly, offering clients a “one-stop-shop” experience.

Talent Acquisition

• Our experienced Talent Acquisition team is able to hire staff nationwide, even in remote locations.
• Task force to establish connections in the local community
• Best-in-class benefits offerings, including on-demand pay through Dayforce Wallet.

Onboarding New Accounts

• TSC has reliable, time-tested processes in place to successfully onboard new clients.

Cutting-Edge Clean Technology

• Technology that ensures safety and cleanliness in the age of COVID-19

Nationwide Footprint

Below are some of the locations in which we have clients around the country, as well as the services we provide to each:

Northeast Region:

1. Mashantucket, CT

• Stewarding

2. Boston, MA

• Specialty Cleaning

3. New York, NY

• Specialty Cleaning

Southeast Region:

1. Washington, DC

• Overnight Public Area Cleaning
• Kitchen Cleaning
• Specialty Cleaning

2. Cherokee, NC

• Housekeeping
• Public Area Cleaning

3. Asheville, NC

• Overnight Public Area Cleaning
• Kitchen Cleaning

4. Charleston, SC

• Overnight Public Area Cleaning
• Kitchen Cleaning

5. Atlanta, GA

• Overnight Public Area Cleaning
• Kitchen Cleaning
• Specialty Cleaning
• Staffing

6. St. Simon’s Island, GA

• Overnight Public Area Cleaning
• Kitchen Cleaning
• Specialty Cleaning

7. Bradenton, FL

• Housekeeping
• Overnight Public Area
• Kitchen Cleaning
• Staffing

8. Key West, FL

• Housekeeping
• Public Area Cleaning

9. Orlando, FL

• Staffing
• Pressure Cleaning
• Specialty Cleaning

10. Carolina, Puerto Rico

• Public Area Cleaning

Central and Gulf Region:

1. Cincinnati, OH

• EVS Cleaning
• Kitchen Cleaning

2. Lake Charles, LA

• Housekeeping
• EVS Cleaning
• Specialty Cleaning
• Stewarding
• Kitchen Cleaning
• Staffing

3. Shreveport, LA

• Housekeeping
• EVS Cleaning
• Stewarding

4. Memphis, TN

• Staffing

5. Multiple Locations, TX

• Specialty Cleaning

Western U.S.

1. Laughlin, NV

• Housekeeping
• EVS Cleaning

2. Tahoe, CA & NV

• Housekeeping
• EVS Cleaning
• Specialty Cleaning

3. Las Vegas, NV

• EVS Cleaning
• Specialty Cleaning

4. Jean, NV

• EVS Cleaning

5. Seattle, WA

• Staffing
• Specialty Cleaning

6. San Francisco, CA

• Staffing
• Specialty Cleaning

7. Los Angeles, CA

• Staffing
• Engineering
• Specialty Cleaning

8. Denver, CO

• Specialty Cleaning

9. Multiple Locations, HI

• Specialty Cleaning

To learn more about TSC’s nationwide footprint and experience serving clients in remote locations, please contact our sales team, at sales@theservicecompanies.com or fill out our form to request a free quote.

During every conversation with the leadership team at a hotel, casino or resort client exploring our various cleaning services, we are asked, “What does your property onboarding process entail? How will you ensure success for our property?” In today’s climate, when properties aim to rebound from the last year, these are important questions. Our pre-opening period lays the groundwork for a successful partnership and future success for the property.

Our pre-opening planning can begin up to a few months before we assume responsibility of a housekeeping, public area, EVS, stewarding, or overnight floor care. It includes, but is not limited to:

1. Transition Road Map – We’ve built a transition road map, tailored to each property, that outlines all responsibilities, tasks and processes pre- and post-opening. No matter the situation, we bridge the current staffing situation (your outgoing vendor, for instance) and offer construction clean up before a property opens its doors.

2. Recruiting Management – We work with property management to verify and finalize staffing needs. Our first-class benefits, bonuses and engagement programs are the basis for our recruitment programs and enable us to recruit compliant labor, even in tight labor markets.

3. Weekly Client Recaps – You and your property management are always in the loop. Beginning four weeks prior and continuing until four weeks after the opening, we share weekly updates on projects completed, staffing progress and our team’s focus for the coming week.

4. Tailored Processes & Procedures – Our best-in-class cleaning processes and procedures are tailored to meet and exceed your brand standards. We create inspection forms, grooming standards, and visuals (property boards), all customized to your property’s needs.

5. Training – Each employee completes a 10-day training process that includes chemical, bed bug, equipment and safety training. Refresher training continues on an ongoing basis based on a specific and predetermined interval. Employees in lead, supervisor or management roles complete the virtual Certified Supervisor Training. Property boards and brochures provide ongoing training and support to employees.

6. Equipment and Chemical Inventory and Purchasing – We will assess our client’s equipment condition, conduct an inventory and purchase new equipment based on need. Chemicals are determined based on the specific need of each cleaning process and surface. We introduce technology solutions like autonomous cleaning robots or AI sensor technology to save labor costs without sacrificing quality of service.

7. Engagement & Recognition – Our employee recognition program – in place for over 10 years – recognizes individual associates or teams for going above and beyond for our clients.

8. Corporate Support – Our clients’ support system and resources go beyond the on-site property management. Each property has a dedicated Area Senior Vice President of Operations, HR and Talent Acquisition member and a full team in Miramar, FL that supports pre- and post-opening.

If you’d like to learn more about our client onboarding process, contact our team at sales@theservicecompaies.com.

Who We Are: Innovative. Responsive. Trusted. Count on TSC.

At The Service Companies (TSC), we are a trusted service partner providing cleaning, staffing, and facility maintenance services. Our experience and diversified expertise allow us to deliver services that improve health and cleanliness and ensure that our clients maximize efficiencies, streamline processes, and better manage their most challenging departments.

Industries TSC Services:

• Hospitality
• Corporate Cafeterias
• Universities
• Schools
• Stadiums
• Commercial Facilities

“We take a personalized approach to our work. We get to know our clients and their objectives, and our experience in myriad areas allows us to deliver on these needs.”

Pat Harlow, Chief Executive Officer

What Sets Us Apart:

A service partner that understands and represents your company’s culture.

• Ability to align with a partner’s culture
  • Customized solutions for each of our unique clients that match their brand.
• The Full Package
  • Integrated services delivered seamlessly, offering clients a “one-stop-shop” experience
• Technology that ensures safety and superb service in the age of COVID-19
  • High quality service while social distancing
• Over 3 decades of experience
  • Founded in 1987
• Strong, Mutually-Beneficial Partnerships
  • Transparent Communication
  • Symbiotic Growth
• Experience working with large accounts

Cleanliness, Safety, and Your Peace of Mind

We use proven cleaning and disinfection procedures to keep spaces to the highest cleanliness standards. TSC provides innovative solutions that clean and disinfect using EPA-registered chemicals recommended by the CDC for use against emerging pathogens.

To learn more, visit our website, call us at (305-681-8800), or send us an email at sales@theservicecompanies.com.