The effects of the current labor shortage and the impact of the pandemic on the hospitality industry continues to present major challenges for hotel and casino operators. Many hotel owners and managers are considering new and innovative options such as outsourcing their back of the house cleaning departments. If you are considering a potential move to pivot and benefit from leveraging an integrated services provider, here are some key considerations and potential benefits to outsourcing.
Time savings that you can now devote to your core business
Heart of the house hospitality management can eliminate the existing hotel management’s role in recruiting, background employee checks, drug screening, and training expenses, all saving executives time, which can then be focused on sales, marketing and customer service.
More training and advancement opportunities for employees
Leading companies offer participation in everything from medical, dental and vision benefits, to short term disability insurance, IRAs, credit unions and discount programs with select suppliers. Beyond this, The Service Companies offers benefits like on-demand pay for Dayforce Wallet.
Plus, there can be opportunities for advancement in this fast-growing field as well as training.
Specialized knowledge and quality management and assurance programs that result in strong quality of work
The Service Companies is comprised of team members with over 30 years of experience in their particular specialty – housekeeping, public area cleaning, stewarding, supplemental staffing, window cleaning, and more. This higher degree of specialized knowledge in specific services brings automatic benefits to your department.
Some companies, like The Service Companies, guarantee certain high levels of quality. We accomplish this in large part due to our quality management and assurance programs.
Our Quality Management Program includes:
- Complete documentation of the scope of work and service requirements
- Quality plan including service quality measurements and metrics
- Service Delivery Plan
- Inventory Management
- Human Resource Management
- Health, Safety and Environmental Stewardship
- Management Commitment
Our Quality Assurance program is built on the premise of thoroughly inspecting our work each day. Most daily inspections are field documented using a smart device and follow the agreed upon scope of work. Once completed, each inspection is time and geo stamped and forwarded to our senior leadership team. Inspections include:
- Guest room inspections
- VIP arrival inspections
- Guest house attendant inspections
- Back of house inspections
- Kitchen inspections
- Public area inspections
Outsourcing to a provider that commits to these can lead to a superior guest experience.
Potential cost savings
Outsourcing can result in cost savings. This depends on the responsibilities and costs assumed by your partner. One thing to keep in mind is that there will be soft costs, like turnover-related expenses, in addition to hard costs that may make outsourcing the right option for you.
In a managed or turn-key model, The Service Companies assumes these costs, to name a few:
- Salaries and wages for department
- Payroll taxes
- Benefits
- Overtime
- Annual turnover costs
- Cleaning supplies, excluding laundry chemicals
- Housekeeping equipment repair and replacement
- General liability and workers’ compensation insurance
- Recruiting & training
- Employee incentives, engagement and retention initiatives
- Information technology, including mobile smart devices and tablets
When considering outsourcing, the greatest benefits are savings in time and money. For employees, it offers the opportunity for more job training and advancement possibilities. Plus, it can eliminate concerns and worries about the ever increasing government and workplace regulation. And finally, it can mean quality assurance.
To request more information about The Service Companies or to speak with one of our team members, submit our form to contact us.
The Service Companies is the premier service provider to the hospitality, gaming, healthcare, education, entertainment, and corporate catering industries. We deliver best-in-class cleaning, staffing, and managed labor services using exclusively legal, compliant labor.
Partners in Excellence.
Great sharing and very informative. Thanks