In rural North Carolina, a luxury casino resort was preparing to open a new VIP tower with 750 guest rooms. The property’s executive team sought a partner that could manage the casino’s housekeeping function while providing a solution that would ensure a fully staffed department of 140 compliant associates. The Service Companies was selected due to its experience managing housekeeping departments at casino resorts and recruiting in hard-to-staff locations.

For this casino property (in an area with only 4,000 full-time residents), the only way to succeed was to develop a non-traditional recruiting strategy. We developed a multi-pronged recruiting strategy that included a relocation program from markets with higher-than-average unemployment, an H2B visa program, a transportation and housing program, and a competitive compensation package. This yielded the following results:

At The Service Companies, we understand the unique complexities of casino hotel operations and ensure they run smoothly at all hours of the day. It requires a partner that works with the property’s management and senior leadership team to adopt the property’s brand standards and to deliver strong cleanliness scores and a superior guest experience, improve profitability, and save valuable resources managing relationships.

With our fully-managed casino cleaning services, we take full responsibility for the housekeeping, cleaning, staffing, and preventive maintenance needs of our casino clients, including various casino cleaning services:

We oversee the departments’ recruiting needs and compliance checks (background and E-Verify, even where not mandated by law). We manage the departments with a focus on efficiency and metrics, which we accomplish with our training, Quality Management Program, and Quality Assurance Program.

At The Service Companies, we can do everything from floating multi-million dollar payroll to recruiting out-of-market employees for casino housekeeping, stewarding services, and much more. We have all of the resources to fully support casino and gaming operations, and we are well-capitalized to be a strategic partner. 

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