As the nation’s one-stop-shop for services to the gaming, hospitality, and facility services industries, we believe approaching our work with dedication, a keen attention to detail, and a quality standard driven by our Service Code lead to best-in-class results. It is essential for every member of our team to ‘live our brand’, and because of this we created The Service Code as a guideline for our daily conduct, attention to detail and the quality of our work.

 

Service is not what we do – it is who we are.

We make service our main focus to ensure our teams are prepared to accommodate your property like no other. Through our weekly pre-shift meetings, comprehensive training and Quality Assurance and Quality Management programs, service is an essential part of our daily routine.

 We come to work to make our customers SHINE.

 Well-versed in quality cleanliness and customer relations, we guarantee your guests a positive first impression that will keep them coming back for years to come. Our rigorous inspection processes and lists of policies and procedures keep designated areas spotless as we deliver unmatched customer service.

 We are guests in our customer’s ‘house’.

We fit seamlessly into your operation by tailoring our training programs and operating policies to fit your property’s unique needs. We work with property leadership on processes, procedures, and standards to ensure our associates look and perform their best when representing your brand.

We trust our co-workers, in all ways.

Our on-boarding process has taught over 15,000 associates the skills needed to succeed in providing our customers and their guests a high level of service, while giving them access to a support system comprised of company leaders. The Service Companies is a family. We work together to help one another, and your property, progress each day.

We leverage our expertise to solve problems.

700 years of industry expertise within our executive and management teams combined with the industry’s most innovative technology differentiate The Service Companies from other service providers. We use these differentiators to solve your most challenging problems, increase efficiency, and increase your bottom line.

 

For more information about how we utilize The Service Code to deliver best in-class results, visit our website or contact one of our industry professionals today!