"We decided to outsource because it's operationally beneficial for us. It gives us significant savings by not having to incur the total labor cost of wages, benefits, recruiting, training and other costs. Additionally, having a fixed outsourcing contract guarantees our monthly costs, eliminating variations which lets us focus on other things.
- Sr. Director of Hotel & Food & Beverage Operations, 40,000 ft2 casino/hotel
"Outsourcing has provided us with additional nimbleness, as we were short on cleaning expertise and I wanted to create additional time for my current management staff so they could focus more intensely on guest service and marketing."
- General Manager of 1000 room, 50,000 ft2 hotel/casino
"We decided to outsource initially for two reasons. One, we weren't satisfied with the performance of our own crew -- they weren't getting it done. Also, there was a cost factor at work -- we ended up saving money by working with SSC."
- Director of Rooms of Mobil Four Star Award Hotel
"All of the properties that have exhausted their other cost savings opportunities and might consider outsourcing now. It allows the operator to focus on core customer service, marketing, operations and loyalty."
- General Manager of +400 room AAA-Four Diamond hotel
LEADERSHIP
"SSC's key advantage over their competitors is the quality of their leader, Steve Wilson. There are a lot of outsourcing companies out there, but Steve completely understands the hospitality industry and what I need as a GM. The consistency of the quality of their work is also a key reason I work with SSC."
- General Manager of +350 room AAA-Four Diamond hotel
"We work with SSC because of Steve Wilson and the local leadership. Steve is a hands on guy and working with SSC is one-stop shopping. If ever you have an issue, you make one phone call and it's resolved."
- Director of Rooms for Travel & Leisure top 100 Global Hotel, 97-09
"My husband and I just spent a pleasant 3-day weekend at your resort. Your resort is one of our favorite destinations! The check in staff are always efficient and pleasant. This time we found the overall experience had improved SUBSTANTIALLY and we had our best stay ever!!
The reason is that it was much more serene than ever before. The cleaning staff no longer have the annoying walkie-talkies that used to be so noisy and constantly interrupted the serenity of the beautiful landscape. We didn't feel rushed or herded to leave before check-out time either. The cleaning staff did a superb job on our unit.
Thank you for assuring that our time away was peaceful and enjoyable, listening to birds and not walkie-talkies!"
- From a recent guest at a vacation ownership resort
"One of the most important elements of success for FSS is the very careful management of the quality of work. Not every employee they have is perfect, but the supervision model is so strong that it guarantees a high level of service and performance. Secondly, I'm also very satisfied with how responsive the team is. In case there's ever a guest issue, the team is very quick to respond. They fix it quickly and well."
- Sr. Director of Food & Beverage, +300 room hotel/casino
"We have a 13 year relationship with SSC because of the consistency of their work. Once SSC's got it, they've got it. The confidence of knowing it's taken care of is important. If by chance, something needs to be addressed, the front line leader is here to address it. Nothing will be left hanging."
- Director, +200 room Conde Nast Traveler -- Gold List Hotel 03-09
"I hired TSC because the company I had been using was not up to spec. When TSC came on property, they led the most well orchestrated, best communicated transition I've ever been involved with. Since TSC has been on property for the past three months, my cleanliness scores have increased from 89% to 93.5%, making my property the highest ranked property in cleanliness in our company
(+15 sister properties)."
- General Manager of 1200 room, 54,000 ft2 casino
"One of TSC's key strengths is responsiveness to my needs as a GM - whenever I need something done differently, they fix it quickly and once. I don't have to ask again."
- General Manager of +400 room AAA-Four Diamond hotel
"We have a lot of dignitaries visit us, every living president, Prince Charles, you name it, come through my hotel. There's a lot of prep work that goes into that and SSC has always been there to support. There's also a security piece where every involved employee has to go through security background and with SSC, I know I don't have to worry about it."
- Director of Rooms, +230 room AAA Four Diamond Hotel
"SSC is family. If you were to come into this building, you would not be able to tell the difference between SSC and my team. We work as one family and are perceived as one family by our customers."
- Director, +200 room Conde Nast Traveler -- Gold List Hotel 03-09
"I have been a TSC customer since 09/01. My first experience with TSC was when I outsourced the overnight stewarding discipline. When I was transferred to a sister property within our parent company, I decided to outsource the entire environmental services and stewarding function on all three shifts."
- General Manger of 1200 room 50,000 ft2 casino
History