Service. Above All – 2014

Spring/Summer Shining Moments

Thank you to our employee Josue Valle in West Palm Beach. He came across another employee's bank in the restaurant while working the overnight shift. He quickly turned it over to the Room Service Coordinator. The property sent a note praising his honesty.
A great guest note about Nhi Lai in Las Vegas- “Our housekeeper was just fantastic. She took care of our every need. She greeted us with a smile every day and did an excellent job in cleaning our room. All the housekeeping staff that we have had contact with were great, but Nhi definitely excelled in this area." Our superstar Jordanos Tekle in EVS at our Las Vegas property won a brand new Galaxy S3 phone for being the best EVS employee. Jordanos always has a smile, she is very attentive and even guests have spoken well of her and how she is so helpful. She always goes above and beyond what is expected.
Congratulations to Miguel Luna in Laughlin who received a great compliment from a guest. They stated, “Room attendant Miguel was amazing, very helpful and always asking if we needed anything. You need more like him. Thank you.”
A guest in Lake Charles stated that Sony Figaro was the friendliest person she has ever come across and she has stayed at many hotels. She has never encountered someone more pleasant and such a nice person. She just wanted to let management know what a great job she is doing and that it’s people like Sony who will keep her coming back to visit us!
A wonderful customer compliment about Marcela Dolezal from the EVS department in Las Vegas. The guest wrote, “Marcela is a real asset to your crew. Always working, smiling and courteous to all customers. Her can-do attitude makes me want to frequent the property more. Please thank her for a job well done.”
Our kitchen employee Elvis Ortiz in Puerto Rico found an iPhone and turned it into security right away. Security was so impressed they contacted me to alert me to the situation and let me know that they have never had another vendor turn in anything to security.
A customer compliment about Billie Johnson in Bossier City. “I would love to give recognition to Billie who works on the casino floor and ladies restroom. She is always happy and friendly and always keeps busy keeping things clean.”