Press Release - 12/18/2017

What to Consider When Hiring Newly Displaced Workers from Puerto Rico

Miami, FL – As a result of Hurricane Maria, the United States, particularly Florida, has seen a large influx of Puerto Rican refugees looking for work. This could be great news for the hospitality industry which, with the unemployment rate reported at 4.1% in October and November and the difficulty securing workers through the H2B visa program, has struggled to find labor to fill housekeeping, public area cleaning and stewarding positions. What should the executive teams of hotels and casinos with understaffed departments be taking into consideration as they look to hire from this group of over 200,000 individuals?

First, hiring from this pool of workers is costly. Hotels and casinos must be aware that they will be incurring costs from the recruitment and onboarding processes as well as ongoing fees associated with insurance. Recruitment costs will include background checks, drug tests and e-verification in addition to travel costs to attend job fairs, and relocation and lodging fees for the new hires.

Once hired, these new associates go through the onboarding and training process. While this varies from property to property, at The Service Companies, each of our associates completes a 30-day training program for any of our fully managed services including housekeeping, EVS and Stewarding. The costs that result from training can be high. In 2016, in conjunction with Navigate Corporation, a premier management consulting firm in Philadelphia, Pennsylvania, The Service Companies took a deep dive to understand the drivers of associate retention and engagement. During this study, we saw that onboarding a new associate could cost thousands of dollars. Depending on how short staffed a hotel or casino is, just the onboarding costs could quickly and easily surpass $10,000 with only a few new hires. On top of this, add the costs for medical and dental benefits, general liability and workers compensation insurance, which will continue throughout the associate’s tenure at the property.

It takes a well-capitalized company or property to be able to successfully recruit this new influx of workers. Located across the country, The Service Companies, the one-stop-shop for managed, staffing and specialty services to the hospitality and gaming industry, is one of the few with the capital and experience (over 30 years) to take on this responsibility. With our turn-key housekeeping, public area/EVS cleaning and stewarding model, we assume full accountability of a hotel or casino’s most challenging departments, handling recruiting, background, drug and e-verification checks, training and insurance. No other company has the same resources, experience or nationwide presence. To learn more, visit www.theservicecompanies.com.

About The Service Companies

The Service Companies portfolio consists of Heart of House Services, JRS International and Acrobat Outsourcing, three of the most widely known service providers exclusively dedicated to the hospitality industry. The Service Companies operates in 44 states and Puerto Rico, providing services ranging from turnkey housekeeping and stewarding services to EVS cleaning of public areas, kitchens, windows and chandeliers to fully trained staffing services. Led by an executive team with more than 200 years of combined experience at AAA Four Diamond-rated hotels and casinos, The Service Companies has an impressive track record, serving a variety of exclusive clients including The Ritz-Carlton, Four Seasons, Caesars Entertainment, MGM Resorts International, Pinnacle Entertainment, Hyatt, and Wyndham Vacation Resorts. The Service Companies’ model delivers both consistently high levels of service quality and improved performance at the bottom line. For more information on The Service Companies, please call (800) 385-8800 or visit www.theservicecompanies.com.

LO QUE NECESITA CONSIDERAR CUANDO ESTÁ CONTRATANDO REFUGIADOS DE PUERTO RICO

Debido al huracán Maria, los Estados Unidos, en particular Florida, ha visto una gran inmigración y aumento de puertorriqueños solicitando trabajo. Esta puede ser buenas noticias para la industria hotelera que, con la tasa de empleo bajando a 4.1% en Octubre y Noviembre y con la dificultad de obtener las visas de H2B, le cuesta trabajo buscar a las personas ansiosas para trabajar como amas de llaves, limpiadores y lavaplatos. ¿Que debe considerar los hoteles y casinos cortos de personal con este nuevo grupo de mas de 200,000 trabajadores?

Contratar de este grupo es una solución costosa para su escasez de personal. Hay costos que su hotel o casino va a incurrir durante los procesos de contratación y entrenamiento. Durante el proceso de contratación, los hoteles y casinos están responsables por la revisión de antecedentes, la prueba de drogas y la e-verificación de cada candidato. Encima de estos gastos, asumirán el costo de viajar a las ferias, transportar estos trabajadores a y alojarlos en a la ciudad en que su hotel o casino está ubicado.

Después de que los trabajadores son contratados, el hotel o casino adicionalmente incurrirá el gasto de entrenamiento. En 2016, The Service Companies, con la ayuda de Navigate Corporation, una empresa principal de consultoría de gerencia, llevó a cabo un estudio en las claves del compromiso y la retención de empleados. En este estudio, vimos que el entrenamiento de un empleado puede costar hasta unos miles de dólares. Dependiendo del numero de personal que su hotel o casino necesita, puede gastar más que $10,000 fácilmente. La ultima cosa para considerar es el costo de seguro (medical, dental, responsabilidad general, etc.) y la indemnización de los trabajadores, ambos de que son costosos.

Se requiere una empresa con muchos fondos para asumir esta solución. Ubicado por todo el país, The Service Companies, el proveedor principal de servicios manejados, especializados, y de la contratación de personal a la industria hotelera, tiene la capital y 30 años de experiencia para tomar responsabilidad completo de sus departamentos más desafiantes. Con nuestros servicios completamente manejados, incluyendo la limpieza de las habitaciones de huéspedes, las áreas publicas de hoteles y casinos, y la vajilla, asumimos la responsabilidad del reclutamiento, la revisión de antecedentes, la prueba de drogas, la e-verificacion, entrenamiento y los seguros. No existen otras empresas con los mismo recursos, experiencia o presencia para tener éxito. Para aprender mas, visite a www.theservicecompanies.com.

Sobre The Service Companies

The Service Companies consiste de Heart of House Services, JRS International y Acrobat Outsourcing, tres de los proveedores de servicios mas conocidos y exclusivamente dedicado a la industria hotelera. The Service Companies maneja en 32 estados, Washington, DC, Puerto Rico y las Bahamas, proveyendo una gama de servicios, incluyendo la limpieza de las habitaciones de huéspedes, las áreas publicas de hoteles y casinos, y reclutamiento. The Service Companies es guiado por un equipo ejecutivo con más de 200 años de experiencia en hoteles y casinos de AAA Cuatro Diamantes. La empresa sirve una variedad de clientes elusivos y lujosos, incluso de The Ritz-Carlton, Four Seasons, Caesars Entertainment, MGM Resorts International, Pinnacle Entertainment, Hyatt, y Wyndham Vacation Resorts. El modelo de The Service Companies cumple altos niveles de calidad de servicio y un cumplimiento mejorado. Para más información, llame (800) 385-8800 o visite a www.theservicecompanies.com.