The Service Companies Blog

Service. Above All

Tag: interview

Tips from the Field: Becky Burrows

The team at one of our luxury casino hotels in Lake Charles, Louisiana, has consistently achieved excellent EcoSure scores, which measure the level of cleanliness of our kitchens. Recently their Stewarding Department, led by Executive Steward Becky Burrows, were able to increase their EcoSure score from 95% to an outstanding 97%. Becky plays an integral role in this property’s success, due to her hard work and dedication to her job and her employees. We interviewed Becky to learn more about the secret to her team’s success.

Stewarding

What does an EcoSure inspection entail? What do they look for?

EcoSure looks for the cleanliness of the kitchen as a whole. All dish rooms are inspected to ensure the water is at the right temperature and that the sanitizer is up to standard. The inspectors check that no food or debris is left anywhere, and that all equipment is wiped down and dusted.

How was your team able to achieve such excellent scores?

Our team is well trained in what it takes to keep our kitchens and dish rooms clean, and do this every shift, morning, afternoon and overnight. They clean, dust, sweep and mop everything from top to bottom continuously.  We make sure each associate feels valued and a part of the team, so each shift works together to make sure our cleanliness is excellent.

What is the largest event you and your team have supported?

New Year’s Eve is usually our largest – we have done two seating’s of 800 people apiece. The Stewarding Department helps out the cooks in the kitchen often, especially during events. The team helps to plate the food, which is then run to tables by the serving team. During large events like this, we have employees who volunteer to stay over and help with everything. It’s truly all about the teamwork. Huge events can be fun, because there is a thrill in working together and accomplishing something.

How do you motivate your team?

The team is like a big family. We treat each other as individuals and make sure we’re training and then working with associates one-on-one. They truly care about their jobs and work hard to achieve consistently great scores. We also place importance on employee engagement events, and take time to listen to our employees and make sure they know they are valued. We have lots of team members who are far from home, from places including Haiti, so it’s important that they feel like they have a family here and are comfortable and involved.

Me and Ms Dina (1)When did you join The Service Companies?

I started as a Public Area Attendant in 2010 and then moved up to a Public Area Lead, then a Public Area Supervisor, and then a Public Area Night Manager. In 2013, I was asked to become an Assistant Executive Steward. 

How did you gain your expertise in Stewarding?

I gained experience by doing. When I was promoted to Assistant Executive Steward I barely knew anything about kitchens or the department. But, I was able to rise to the challenge and I was able to learn and train as I went. There was always someone there to ask for help or to answer questions.

What would you recommend to a property that might be struggling to achieve high inspection scores in their Stewarding Department?

First, I would recommend that they check their teamwork. 1st, 2nd and 3rd shift all have to work together to ensure consistency in cleanliness. Standards need to be met all the time, not just before an inspection. I would tell the management team to listen to their associates, to see what they can do to help them achieve what’s needed.

What do you love most about your job, and the company?

I love my staff – without them, I could not do my job. I’m a people person, and I like to be there for my team and have an opportunity to make changes in their lives.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Leaders in Service: Barbara Johnson

 

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

Barbara Johnson_revised image

How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.  

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Leaders in Service: Kim Eichelberger

OKim Eichelbergerur next feature in our Leaders in Service feature is Kim Eichelberger, Project Director for a luxury casino property in Lake Charles, Louisiana. She has been with The Service Companies, having served in a variety of roles for over 10 years. We’ve asked her to answer some questions about working for The Service Companies.

 

 

Congratulations on having just celebrated your 10 year anniversary at The Service Companies! What are some of your most memorable moments from your time at the company?

Working for The Service Companies has been memorable in a lot of ways, and I’ve experienced and learned a great amount since I first started. In the last 10 years, I’ve had the opportunity to travel from account to account, running different customers’ housekeeping departments across the country. I’ve met and worked with a number of people, and had the opportunity to work at vacation ownership properties (where you complete unannounced QAs twice a year) and casino properties, where running occupancy is in the high 90s.

What does your role as Project Director entail? What are some of your responsibilities?

As Project Director for our casino customer in Lakes Charles, I am responsible for running the day-to day operations with 99% occupancy almost daily, motivating my employees daily and engaging with them as much as possible with standup meetings. I also managing our proprietary portals and productivity trackers, ensuring our cleaning standards are met by the property expectations. I also build relationships with the property managers and participate in weekly and daily meetings with property management since we are one team.

Out of all of the properties you have worked at for The Service Companies, what were the highlights of each?

I have worked at several of our properties around the country, but there are a few that were memorable and highlights for me. I worked at one of our hotel customers in Puerto Rico. It was a challenging project, but the views were amazing. In Key West, another time when I was surrounded by amazing views, we managed three properties from one end of the island to the other, which brought its obstacles to problem solve. Also, I will never forget the roosters in the tress in Key West. Yes, roosters.

I have also worked in Virginia, Myrtle Beach, New Orleans, Iowa, Connecticut, Arizona, Laughlin and now Lake Charles. Each property has had its own demands, and it’s been a great experience. I have loved the traveling, being challenged, and walking away with a sense of accomplishment.

What has kept you excited and passionate about working for The Service Companies for the last 10 years?

I’ve worked for The Service Companies for the past 10 years because I truly enjoy my job and the challenges I’m working to solve. There have been moments in my career that have been quite challenging; however, I try to look at the positive side of any and every event.

How do you motivate your team?

I motivate my team in many ways. We hold celebrations and recognize our associates, but, most of all, I interact with each associate on a personal level.

That’s amazing that you have interacted on a personal level with all 250+ of your associates. How do you keep your casino property running so smoothly while overseeing 1000+ rooms and 250+ associates?

How do I keep the property running so smoothly? It’s one of the toughest jobs, I must say. Building the relationship with our customer is the key as is a sense of urgency. I’ve been successful by learning this property and being proactive instead of reactive.

What do you enjoy most about being a Project Director?

The daily demands and building relationships with staff and customers.

When you are not working, what do you like to do?

Enjoying the outdoors and fishing.

At The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Leaders in Service: Jurond Brazile

Jurond-BrazileAt The Service Companies, we understand that our people make our company great and enable us to provide our customers Service. Above All. No matter what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our third feature of this series is Jurond Brazile, a Laundry Attendant/Public Area Attendant/Houseman in Key West. We’ve asked him to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?

I have been working for The Service Companies for six years.

What role(s) have you had here and what is your current position?

Since I joined, I have held Houseman, Public Area, Laundry, Carpet Cleaning and Housekeeping positions. Currently, I am a Laundry Attendant/Public Area Attendant/Houseman for a vacation ownership resort in Key West, Florida.

What does your job entail?

I do any job that is asked of me. Since my role with The Service Companies includes Houseman, Laundry and Public Area duties, I help out wherever I am needed. I enjoy it.

That is a great attitude to have, and one that we value at The Service Companies. Our last question for you is what do you enjoy doing when you’re not working?

When I’m not working, I like to read books and play sports, particularly soccer and basketball.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Leaders in Service: Ana Rodriguez

At The Service Companies, we understand that our people is IMG_0435what makes our company great and enables us to provide our customers Service. Above All. No matter at what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our first feature of this series is Ana Rodriguez, Director of EVS and Housekeeping Operations. We’ve asked her to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?
All together 2 years.

What role have you had here and what is your current position?
I was a Property Manager for The Service Companies in the Housekeeping department at a casino in Bossier City, Louisiana in 2009. I’m currently Director of Operations for EVS and Housekeeping at a casino resort on the Las Vegas Strip.

What does your job entail?
My team and I are responsible for the housekeeping operations of a 2200+ room casino hotel, the upkeep of a 20,000 square foot casino and 400+ associates. All this while integrating The Service Companies’ standard practices with our client’s culture and priorities.

How do you motivate your team?
By showing them the power to make a difference that they each have within themselves. We talk about what inspires us, about the amazing leadership that drives our company and why we do what we do. And in times of need, we are there for each other.

What do you like most about being the Director of EVS & Housekeeping Operations?
The synergy we have created on this team and having the platform to lead so many people eager for growth. We have a achieved such a synergy that any time one of us is not at their best, the rest of the team reminds each other why we all love what we do.

We are always looking for dedicated and talented employees to join our team. If you’d like to join The Service Companies, apply here.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.