The Service Companies Blog

Service. Above All

Tag: culture

Leaders in Service: Ana Rodriguez

At The Service Companies, we understand that our people is IMG_0435what makes our company great and enables us to provide our customers Service. Above All. No matter at what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our first feature of this series is Ana Rodriguez, Director of EVS and Housekeeping Operations. We’ve asked her to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?
All together 2 years.

What role have you had here and what is your current position?
I was a Property Manager for The Service Companies in the Housekeeping department at a casino in Bossier City, Louisiana in 2009. I’m currently Director of Operations for EVS and Housekeeping at a casino resort on the Las Vegas Strip.

What does your job entail?
My team and I are responsible for the housekeeping operations of a 2200+ room casino hotel, the upkeep of a 20,000 square foot casino and 400+ associates. All this while integrating The Service Companies’ standard practices with our client’s culture and priorities.

How do you motivate your team?
By showing them the power to make a difference that they each have within themselves. We talk about what inspires us, about the amazing leadership that drives our company and why we do what we do. And in times of need, we are there for each other.

What do you like most about being the Director of EVS & Housekeeping Operations?
The synergy we have created on this team and having the platform to lead so many people eager for growth. We have a achieved such a synergy that any time one of us is not at their best, the rest of the team reminds each other why we all love what we do.

We are always looking for dedicated and talented employees to join our team. If you’d like to join The Service Companies, apply here.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Team Member Spotlight: Ale Parker

IMG_4168At The Service Companies, we believe it is our responsibility to invest in each of our associates and develop them so they can excel in their role and build a career with us. One of the members of our Talent Acquisition team in Nevada, Ale Parker, who became a US citizen last week, reflects on her experience working for The Service Companies and what our focus on career development means for her. Read her story below:

Looking back at the day that I arrived in the United States, almost 7 years ago, it’s amazing to see how much I have learned and grown in different aspects of my life.

Since I was little, I heard the expression “Land of Opportunities,” and ever since I came to this country, I have discovered a deeper meaning behind it. The Service Companies has been an important part of this discovery, when 5 years ago my first leader took a chance on me and saw my potential beyond a foreign resume. Ever since, my leaders within the company have mentored and helped me reach that potential, developing my professional career beyond my own expectations.

It’s difficult to find the words to express how overwhelmingly grateful I feel living in the United States and working with the people here that came along the way and gave me a lifting hand when I was fallen, a hug when I was broken and opened a window when a door was closed. Each helped me imagine, build and pursue my very own “American Dream”.

I feel humbled and proud to be an American and I’m looking forward to living up to the promises I made when I became one.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Team Member Spotlight: Mildred Botley

Mildred Botley

Mildred Botley

At The Service Companies, we embody a culture of internal advancement. If an associate works hard, embodies our service code, and shows pride in their work and a desire to learn more, he or she has fantastic opportunities for growth within our company. We have a number of long-standing associates who joined our team at the lead level and are now Supervisors, Executive Housekeepers and Regional Vice Presidents. One of these people is Mildred Botley, who has been with the company since 2011 and has been promoted three times during this time. See her story below.

“I joined The Service Companies’ team in September 2011 as a driver. Determined to be the best driver, I drove associates locally as well as long distances, which I enjoyed. I had the opportunity to meet a large variety of people, each of whom told me about their culture and roots. Learning more about where each of the associates came from was so much fun.

In March 2012, I began helping out in the local Human Resources office when the Office Coordinator was off. Shortly thereafter, I was asked to join the Human Resources team full-time as an Office Coordinator. In this new role, I had to learn about the administrative duties and HR procedures. My favorite experience in this role was organizing the annual family and friends day for the property associates. Along with the corporate team, we had arranged fun events with food, dancing, games and prizes. Watching the team eating, dancing and interacting with each other gave me pride in what we accomplished.

In July 2014, I was promoted to Human Resources Associate, where I was given more responsibility as I grew within the company. I had the opportunity to coordinate employment with our J1 and H2B team members. I loved taking them on cultural trips while they were visiting the US. This was an adventure and I enjoyed helping them understand our culture.

In 2016, I was again promoted to Talent Acquisition Specialist, which involves in-office and field work. Being out in the field gives me an opportunity to meet future employees and explain what working for The Service Companies can do for their career, like it has done for mine.”

The Service Companies gives its 10,000 associates the opportunity to become an expert in their craft, learn new skills and advance through various departments in the company, as Mildred has. To learn more about careers, culture and employment benefits at The Service Companies, click here.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.