Tag: culture

Our Dedication to Service Through The Service Code

April 12, 2019 / / 0 Comments

As the nation’s one-stop-shop for services to the gaming, hospitality, commercial, education and entertainment industries, we believe approaching our work with dedication, a keen attention to detail, and a quality standard driven by our Service Code lead to best-in-class results. It is essential for every member of our team to ‘live our brand’, and because of this we created The Service Code as a guideline for our daily conduct, attention to detail and the quality of our work.

Service is not what we do – it is who we are.

We make service our main focus to ensure our teams are prepared to accommodate your property like no other. Through our weekly pre-shift meetings, comprehensive training and Quality Assurance and Quality Management programs, service is an essential part of our daily routine.

We come to work to make our customers SHINE.

Well-versed in quality cleanliness and customer relations, we guarantee your guests a positive first impression that will keep them coming back for years to come. Our rigorous inspection processes and lists of policies and procedures keep designated areas spotless as we deliver unmatched customer service.

We are guests in our customer’s ‘house’.

We fit seamlessly into your operation by tailoring our training programs and operating policies to fit your property’s unique needs. By working with property leadership on processes, procedures, and standards, we ensure our associates look and perform their best when representing your brand.

We trust our co-workers, in all ways.

Our on-boarding process has taught over 15,000 associates the skills needed to succeed in providing our customers and their guests a high level of service, while giving them access to a support system comprised of company leaders. The Service Companies is a family. We work together to help one another, and your property, progress each day.

We leverage our expertise to solve problems.

700 years of industry expertise within our executive and management teams combined with the industry’s most innovative technology differentiate The Service Companies from other service providers. We use these differentiators to solve your most challenging problems, increase efficiency, and increase your bottom line.

For more information about how we utilize The Service Code to deliver best in-class results, visit our website or contact one of our industry professionals today!

Why Should You Join The Service Companies?

October 5, 2018 / / 0 Comments

When choosing a career, which of the following qualities are the most important to you?

  • Receiving hands-on training to prepare you for your new role
  • Competitive pay and benefits
  • A culture built on continuous training, employee recognition, mutual respect and strong work ethic
  • Opportunities for growth and advancement

Although each person ranks the above qualities differently, all four are key in achieving a happy and sustainable career. At The Service Companies, we not only invest in personal growth and training, but also the future of our associates. Here are just a few reasons why a career with The Service Companies may be right for you!

Training

Starting a new career can be intimidating. That is why we created a training and orientation program for the success of our new associates. Along with hands-on learning, each new team member is given access to our employee portal full of training guides and position checklists to ensure long-term success. Our new hires are also paired with a mentor during their 10-day training period to ensure effective learning on property.

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Benefits

Our associates work hard to make sure our clients and their guests receive the best possible service. To thank them for their hard work, we provide a complete employee benefits package that includes everything from medical insurance to short and long term disability and a 401k matching program. We also give associates enrolled at a college or university an opportunity to receive a yearly scholarship award and tuition reimbursement.

Culture and Associate Satisfaction

The Service Companies is the employer of choice for hourly associates. Our culture is based on recognition, respect and continuous learning. While we work hard, we also have fun. Our associates enjoy celebrations, weeklong events, contests, and friendly competitions year round. We also offer competitive wages and a safe and harmonious work environment.

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Growth and Advancement

As one of the fastest growing companies in the managed service industry, and the largest in the hospitality segment, there is a location and position that fits you! With customer locations spread across over 27 states and the Bahamas, and over 50% of our management positions being filled internally, now is the perfect time to join us and grow your career. To learn more about growth and advancement opportunities with The Service Companies, click here!

Whether you are a student, a recent graduate, U.S. Military Veteran, or just looking to launch your career, a job with The Service Companies is a great way for you to start making your impact on the hospitality industry!

Are you ready to join The Service Companies? Visit https://www.theservicecompanies.com/careers/ to apply now!

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Stepping into the Shoes of a Guest Room Attendant

May 16, 2018 / / 2 Comments

IMG_3601 2At The Service Companies, we value our associates because we understand they are what make us great. Our Guest Room Attendants across the country work tirelessly each day to deliver on our company’s promise and create the best possible experience for guests. It is important to us that at no matter what level, property or department, our whole team contributes to a strong culture and works toward a common goal. Recently, our Senior Vice President of Human Resources, Matt Sanfilippo, visited one of our luxury casino hotel properties in Laughlin, Nevada, where he spent the day working as a Guest Room Attendant. Read below about his experience and what he learned.

Which property did you visit?

I visited one of our luxury casino hotel properties in Laughlin, Nevada.

What position did you fill in on?

I was a Guest Room Attendant in the Housekeeping Department for the day – I worked with another GRA, Latosha Jackson.

What was your schedule like for the day?

The schedule was intense. We were expecting a very busy day with many early arrivals. The house had to be turned by 4pm to accommodate the influx of new guests. On top of that, there were a large number of VIP guests flying in for a concert at the property that night.

Did you receive training?

I did receive training, but for me it was strictly on the job, bootstrap style. We had a mission to get the house turned. I stripped the rooms and made the beds. Latosha took care of the bathroom and vacuumed.

What were your observations about the culture of the department/property?

I was concerned as I drove down to Laughlin from Las Vegas that the day was going to be intense with the momentous task that had to be completed. However, upon arrival, I was delighted to find that the staff was upbeat and positive about the challenge they had ahead of them. The culture is one of respect for co-workers and leaders. Latosha, the GRA I was working with for the day, loves her job (and does it well). Everyone embraces Project Director Alan Ching, who has done a fantastic job of shifting the work environment at the property.   

I took this opportunity to learn what motivated the employees to come to work each day.  I found that it’s the culture, the way they are treated, and the camaraderie that is shared throughout the team. They appreciate working in an environment where they are respected by their peers and managers, and feeling like they’re a part of something bigger. The associates are truly hospitality people and love giving service to our guests.  

What did you learn or take away from this experience?

The job of a Guest Room Attendant is very difficult.  It’s hard to imagine what cleaning eighteen rooms looks and feels like until you do it. The physical component is demanding. Mattresses are heavy. Linen is sometimes turned inside out. You question why a bed needs four pillows. Why do they need so many sheets? I attempted to leave each room in the condition that I would expect if I were a guest at the property.  

The experience was impactful and humbling because it gave me the opportunity to experience what all those terms I typically hear on conference calls mean. Turning the house means you are not leaving until all rooms are cleaned. A board is your roadmap through the day for your housekeeping experience. A Do Not Disturb sign is a happy sight when you’re close to the finish line. Make friends with a Houseperson, they can be life savers.

I have a ton of respect for our Housekeepers throughout the country. It’s definitely one of the hardest jobs out there!

Stephanie Leger, Corporate Compliance Auditor posing with The Service Companies frame

Leaders in Service: Stephanie Leger

April 10, 2018 / / 0 Comments

Our next Leaders in Service series feature is Stephanie Leger, Corporate Compliance Auditor and support for our hotel, casino and resort properties across the country.  Prior to joining our team, Stephanie Leger held a number of roles with The Ritz-Carlton brand, including Hotel Housekeeping Manager, Front Desk Supervisor, and Group Sales Coordinator, and was a Service Evaluator for Forbes Travel Guide, during which time she was trained and certified in over 550 hotel standards and identified service strengths and opportunities for improvement. We have interviewed Stephanie Leger about her time at The Service Companies, her unique background in hotel housekeeping inspections and auditing, and what it takes to succeed and grow within our company. Currently, she is providing operational support and expertise to one of The Service Companies’ luxury hotels in South Beach, Miami.

StephanieLeger_1794What roles have you held while with The Service Companies? How long have you been with us? I’ve been with The Service Companies for two years, during which I’ve lead the team in account openings, helped with the expansion of accounts and evaluated how our accounts align with our company and brand standards. At the property I’m with right now in Miami, we’re running about 45 room attendants each day, and I’ve been training new hotel housekeeping associates every day.

What has kept you on our team, and what do you like most about this company? It’s exciting to be part of a growing company that isn’t just growing in one location, but across the country – over 30 states and counting! We’re also expanding into different calibers of hotels, and I like assisting in creating our company standards as we grow.

What does your job entail? I have a variety of job duties. I travel to our new accounts and assist in setting up the hotel housekeeping department and training newly hired team members. Or, I visit existing accounts and audit the housekeeping department by testing associates’ knowledge and spot checking cleanliness in their rooms.

What do you think makes an Executive Housekeeper successful? Having skills in time management, teamwork and flexibility are important for success.

What do you think is the most important part of your role? Checking in on our current accounts and making sure they performing up to our standards, and if they’re not, assisting them to get them where they need to be.

What would you recommend to someone looking to become an Executive Housekeeper? Learn all the duties of each position of your team. Then as a leader, you’ll be able to understand how each position relies on each other to meet the needs of the guest.

What do you love most about your position? I love visiting our various properties and working with the team to take them to the next level.

How do you stay motivated, and how do you motivate your hotel housekeeping teams? To keep myself motivated, I stay positive. My nickname is giggles; I’m always laughing and in a good mood. Housekeeping can be very challenging, but I use my positive outlook to motivate the team. Also, I work side by side with the team to get the task at hand done.  

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? I enjoy traveling to destinations I’ve never been before and touring the area. When not on the road for work I like to travel to tropical locations and enjoy the outdoors, hiking and fishing.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Barbara Johnson

March 27, 2018 / / 0 Comments

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

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How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.  

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the stewarding team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Ana Rodriguez

April 4, 2017 / / 1 Comment

At The Service Companies, we understand that our people is Ana Rodriguez, Director EVS Cleaning and Housekeeping Operationswhat makes our company great and enables us to provide our customers Service. Above All. No matter at what level, property or department you look, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we will feature and interview our outstanding associates in our series, Leaders in Service.

Our first feature of this series is Ana Rodriguez, Director of EVS Cleaning and Housekeeping Operations. We’ve asked her to answer some questions about working for The Service Companies:

How long have you been with The Service Companies?
All together 2 years.

What role have you had here and what is your current position?
I was a Property Manager for The Service Companies in the Housekeeping department at a casino in Bossier City, Louisiana in 2009. I’m currently Director of Operations for EVS Cleaning and Housekeeping at a casino resort on the Las Vegas Strip.

What does your job entail?
My team and I are responsible for the housekeeping operations of a 2200+ room casino hotel, the upkeep of a 20,000 square foot casino and 400+ associates. All this while integrating The Service Companies’ standard practices with our client’s culture and priorities.

How do you motivate your team?
By showing them the power to make a difference that they each have within themselves. We talk about what inspires us, about the amazing leadership that drives our company and why we do what we do. And in times of need, we are there for each other.

What do you like most about being the Director of EVS Cleaning & Housekeeping Operations?
The synergy we have created on this team and having the platform to lead so many people eager for growth. We have a achieved such a synergy that any time one of us is not at their best, the rest of the team reminds each other why we all love what we do.

We are always looking for dedicated and talented employees to join our team. If you’d like to join The Service Companies, apply here.

Read Other Blog Posts in Our Leaders in Service Series

Team Member Spotlight: Ale Sandoval

March 21, 2017 / / 0 Comments

Ale Sandoval at her citizenship ceremony and talks about her career development At The Service Companies, we believe it is our responsibility to invest in each of our associates and develop them so they can excel in their role and build a career with us. One of the members of our Talent Acquisition team in Nevada, Ale Sandoval, who became a US citizen last week, reflects on her experience working for The Service Companies and what our focus on career development means for her. Read her story below:

Looking back at the day that I arrived in the United States, almost 7 years ago, it’s amazing to see how much I have learned and grown in different aspects of my life.

Since I was little, I heard the expression “Land of Opportunities,” and ever since I came to this country, I have discovered a deeper meaning behind it. The Service Companies has been an important part of this discovery, when 5 years ago my first leader took a chance on me and saw my potential beyond a foreign resume. Ever since, my leaders within the company have mentored and helped me reach that potential, supporting and propelling my career development beyond my own expectations.

It’s difficult to find the words to express how overwhelmingly grateful I feel living in the United States and working with the people here that came along the way and gave me a lifting hand when I was fallen, a hug when I was broken and opened a window when a door was closed. Each helped me imagine, build and pursue my very own “American Dream”.

I feel humbled and proud to be an American and I’m looking forward to living up to the promises I made when I became one.

Team Member Spotlight: Mildred Botley

February 14, 2017 / / 4 Comments

Mildred Botley

Mildred Botley

At The Service Companies, we embody a culture of internal advancement. If an associate works hard, embodies our service code, and shows pride in their work and a desire to learn more, he or she has fantastic opportunities for growth within our company. We have a number of long-standing associates who joined our team at the lead level and are now Supervisors, Executive Housekeepers and Regional Vice Presidents. One of these people is Mildred Botley, who has been with the company since 2011 and has been promoted three times during this time. See her employee spotlight below.

“I joined The Service Companies’ team in September 2011 as a driver. Determined to be the best driver, I drove associates locally as well as long distances, which I enjoyed. I had the opportunity to meet a large variety of people, each of whom told me about their culture and roots. Learning more about where each of the associates came from was so much fun.

In March 2012, I began helping out in the local Human Resources office when the Office Coordinator was off. Shortly thereafter, I was asked to join the Human Resources team full-time as an Office Coordinator. In this new role, I had to learn about the administrative duties and HR procedures. My favorite experience in this role was organizing the annual family and friends day for the property associates. Along with the corporate team, we had arranged fun events with food, dancing, games and prizes. Watching the team eating, dancing and interacting with each other gave me pride in what we accomplished.

In July 2014, I was promoted to Human Resources Associate, where I was given more responsibility as I grew within the company. I had the opportunity to coordinate employment with our J1 and H2B team members. I loved taking them on cultural trips while they were visiting the US. This was an adventure and I enjoyed helping them understand our culture.

In 2016, I was again promoted to Talent Acquisition Specialist, which involves in-office and field work. Being out in the field gives me an opportunity to meet future employees and explain what working for The Service Companies can do for their career, like it has done for mine.”

The Service Companies gives its 10,000 associates the opportunity to become an expert in their craft, learn new skills and advance through various departments in the company, as Mildred has. To learn more about careers, culture and employment benefits at The Service Companies, click here.

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